10/10 Excellent
ALEX
10 Aug 2024
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very professional, consistently demonstrating a high level of service throughout my stay.
From check-in to check-out, Nis which assisted us was friendly and eager to assist with any inquiries or needs.
Responsiveness: The staff responded quickly to any requests.We had issues with the water pressure for the shower and Chop attended to us immediately. When i requested for a later check out, he tried his best to help.
I had to use grab delivery to send my lugagge for repair and Patty assisted me without fail. When it was due to be sent back in evening, Chop who was on morning shift handed this info to Patty on the afternoon shift. They helped to store my luggage and when i enquired via email, Patty responded very promptly and assured me my luggage was back. She is very helpful and bubbly, indeed a jem to the hotel.
Room Cleanliness: The room was impeccably clean upon arrival. The bed linens were fresh, the bathroom was spotless, and all surfaces were thoroughly dusted.
Breakfast: Always new selection of food and the
hef is very accommodating. Boke, always welcome you with warmth and ensure the coffee is hot and topped up.
Bathroom Cleanliness: The bathroom was clean for a 6 yr old hotel with clean tiles, a well-scrubbed shower, and neatly arranged toiletries.
Housekeeping Service: The housekeeping staff did an excellent job of maintaining the room during my stay, promptly refreshing the towels, making the bed, and ensuring everything was in order.
ALEX
Stayed 3 nights in Aug 2024