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La Mamounia

5.0 star property
Art Deco Marrakech hotel in Medina with 6 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for La Mamounia

Indoor pool, outdoor pool, pool umbrellas, pool loungers
4 bars/lounges, poolside bar
Suite (BALDAQUIN)
4 bars/lounges, poolside bar
Lobby

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym
  • Breakfast available
    Breakfast available

Explore the area

Map
Avenue Bab - Jdid, Marrakech, 40 040
  • Koutoubia Mosque
    6 min walk
  • Casino de Marrakech
    7 min walk
  • Jemaa el-Fnaa
    13 min walk
  • Marrakech (RAK-Menara)
    7 min drive

Room options

View all photos for Suite (DUPLEX)

Suite (DUPLEX)

Suite (DUPLEX)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 74.0 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Riad)

Room (Riad)

Room (Riad)

Highlights

Balcony
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Private pool
  • 700 sq m
  • Sleeps 6
  • 3 Single Beds

View all photos for Superior Room (HIVERNAGE)

Superior Room (HIVERNAGE)

Superior Room (HIVERNAGE)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
Blackout curtains
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (AL MAMOUN )

Suite (AL MAMOUN ) | Living area

Suite (AL MAMOUN )

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 212 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Classic Twin Room (HIVERNAGE)

Classic Twin Room (HIVERNAGE)

Classic Twin Room (HIVERNAGE)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite (HIVERNAGE)

Suite (HIVERNAGE)

Suite (HIVERNAGE)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds (Agdal)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Single Beds (Agdal)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
  • 38 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite (MAJORELLE)

Suite (MAJORELLE)

Suite (MAJORELLE)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 114 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (AGDAL)

Deluxe Room, 1 King Bed (AGDAL)

Deluxe Room, 1 King Bed (AGDAL)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (CHURCHILL)

Suite (CHURCHILL)

Suite (CHURCHILL)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 106.9 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (MARQUETERIE)

Suite (MARQUETERIE)

Suite (MARQUETERIE)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 155 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Suite (PARK)

Suite (PARK)

Suite (PARK)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (AGDAL)

Suite (AGDAL)

Suite (AGDAL)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds (Koutoubia)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Single Beds (Koutoubia)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite (AGDAL)

Premium bedding, minibar, in-room safe, individually decorated

Executive Suite (AGDAL)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
  • 70 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (BALDAQUIN)

Suite (BALDAQUIN)

Suite (BALDAQUIN)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 77 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (KOUTOUBIA)

Suite (KOUTOUBIA)

Suite (KOUTOUBIA)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 109 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds (Park)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Single Beds (Park)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
  • 36 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite (PARK)

Executive Suite (PARK)

Executive Suite (PARK)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (PARK)

Deluxe Room, 1 Queen Bed (PARK)

Deluxe Room, 1 Queen Bed (PARK)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
  • 36 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite (PRESTIGE)

Suite (PRESTIGE)

Suite (PRESTIGE)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 100 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (KOUTOUBIA)

Deluxe Room, 1 King Bed (KOUTOUBIA)

Deluxe Room, 1 King Bed (KOUTOUBIA)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Premium bedding
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite (KOUTOUBIA)

Executive Suite (KOUTOUBIA)

Executive Suite (KOUTOUBIA)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
  • 65 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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The price is AU$1,057
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About the area

Marrakech

A luxury stay in the heart of Marrakech awaits you at La Mamounia, a recipient of the prestigious Conde Nast Gold List award in 2022. You'll find Bab El Djedid a few steps away and Koutoubia Mosque within a 10-minute stroll. Highlights at this family-friendly hotel include 6 restaurants, 4 bars/lounges and a full-service spa. .A day of pampering at Spa de La Mamounia can include deep-tissue massages, aromatherapy and mani/pedis along with access to the hot springs/mineral springs and sauna. The restaurant, Le Marocain, serves Moroccan cuisine and is open for dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the 2 outdoor tennis courts, indoor swimming pool and outdoor swimming pool plus access to yoga classes. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and a Turkish bath/hammam. Each morning full breakfast is served between 7 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Medina hotel, you'll be 1.1 km (0.7 mi) from Jemaa el-Fnaa.

What's nearby

  • Koutoubia Mosque - 6 min walk - 0.6 km
  • Jemaa el-Fnaa - 13 min walk - 1.2 km
  • Menara Mall - 16 min walk - 1.4 km
  • Le Jardin Secret - 19 min walk - 1.6 km
  • Majorelle Garden - 3 min drive - 2.7 km

Getting around

  • Marrakech Central Station - 7 min drive
  • Marrakech (RAK-Menara) - 7 min drive

Restaurants

  • ‪Casino de Marrakech - ‬9 min walk
  • ‪KFC - ‬10 min walk
  • ‪HUQQA GARDEN MARRAKECH - ‬10 min walk
  • ‪Café Extrablatt - ‬8 min walk
  • ‪Kabana - ‬10 min walk

About this property

La Mamounia

Art Deco Marrakech hotel in Medina with 6 restaurants
La Mamounia offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business centre and meeting rooms are available. An outdoor pool, a children's pool, and a hot tub are also featured at the luxury La Mamounia. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Marrakech hotel.

  • 1 building
  • 209 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 4 bars or lounges
  • Conference rooms
  • Built in 1923
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Fireplace in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
La Mamounia offers 209 accommodations with iPod docking stations and minibars. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Satellite televisions are provided. Bathrooms include a separate bath and shower with a deep soaking bath, dressing gowns, designer toiletries and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include a hairdryer and free toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Spa de La Mamounia has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. There are hot springs/mineral springs on site.

Awards and affiliations

La Mamounia is listed in the 2022 Condé Nast Traveller Gold List of the world's best places to stay and the 2021 Travel + Leisure 500.
The property is a member of the Leading Hotels of the World.

Languages

Arabic, English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 7 AM to 10:30 AM for a fee: MAD 460 for adults and MAD 230 for children
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Asiatique by Jean-Georges
  • L’Italien by Jean-Georges
  • Le Marocain
  • Le Pavillon de la Piscine
  • Salon de Thé Pierre Hermé

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Built in 1923
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • IPod dock
  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property enforces a strict dress code in public areas. Shorts are not permitted in public areas, bars, and restaurants after 6 PM. Outside food and beverages are not permitted on the premises. Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 (weight limit: 18 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MAD 950.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 49.50 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately MAD 460 for adults and from MAD 230 for children
  • Airport shuttle fee: MAD 600 per vehicle (one-way)
  • Rollaway bed fee: MAD 950.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Mamounia
Mamounia Hotel
Mamounia Hotel Marrakech
Mamounia Marrakech
La Mamounia Hotel Marrakech
La Mamounia Marrakech Hotel Marrakech
La Mamounia Hotel
La Mamounia Marrakech
La Mamounia Hotel Marrakech

Frequently asked questions

Is parking available at La Mamounia?

Yep, La Mamounia has a free self car park and free valet parking.

How much does it cost to stay at La Mamounia?

As of 25 Nov 2024, prices found for a 1-night stay for 2 adults at La Mamounia on 3 Dec 2024 start from AU$854.90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at La Mamounia?

Yep, Spa de La Mamounia is available for guests. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does La Mamounia have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at La Mamounia?

La Mamounia features a full-service spa, an outdoor pool and an indoor pool. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes La Mamounia a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at La Mamounia.

Is La Mamounia family-friendly?

You bet! With amenities such as a children's pool and supervised childcare, as well as free infant beds in the guestrooms, it's no surprise that La Mamounia is a hit with families.

Are there hot tubs in the rooms at La Mamounia?

No, but there are deep-soaking baths in the guestrooms.

Does La Mamounia serve breakfast?

Yep, full breakfast is available daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at La Mamounia?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at La Mamounia?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at La Mamounia?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at La Mamounia?

Dogs are welcome at La Mamounia, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 8 kg per pet.

La Mamounia Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 405 out of 538 reviews" "
Rating 8 - Good. 61 out of 538 reviews" "
Rating 6 - Okay. 38 out of 538 reviews" "
Rating 4 - Poor. 17 out of 538 reviews" "
Rating 2 - Terrible. 17 out of 538 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Afshan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 2 nights in Aug 2024

8/10 Good

Ghulam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious experience from start to finish. An amazing experience.
Stayed 2 nights in Aug 2024

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities
Cool
Stayed 1 night in Aug 2024

10/10 Excellent

STEPHANIE

Liked: Property conditions & facilities
Beautiful and sophisticated while peaceful in a very busy and exciting city area
Stayed 1 night in Jul 2024

10/10 Excellent

Saud, WEST POINT

Stayed 4 nights in Jul 2024

6/10 Okay

Channa, ROSEBERY

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Being one of the most luxurious hotels in Marrakesh I was excited to stay here. It definitely lives up to its reputation and is opulent. The food was overpriced and average but I was okay with that knowing it was about enjoying the room. The spa was excellent, a very nice massage and the staff were very attentive. What disappointed me was when the air conditioning didn’t work for the entire night and I was left in a room that felt like a furnace after a 41 degree day. The night staff couldn’t do anything other than encourage me to open the windows. I woke up drenched in sweat and with the taste of the city fumes in my mouth. The duty manager the next morning refused to comp the room as i had booked via Expedia but offered to waive the fees for my spa, pool side lunch and gave me an airport transfer. All in all it wasn’t quite the experience I had expected for such a premium rate
Stayed 1 night in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel
Stayed 1 night in Jun 2024

10/10 Excellent

Roddy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of this world experience
Stayed 3 nights in Jun 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

8/10 Good

Yahya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MY STAY WAS GOOD EXCEPT WHEN LEAVING THE HOTEL PART OF MY DEPOSIT WAS NOT RETURNED SO I HAD TO RETURN AND DISCUSS IT WITH THE MANAGER THEN HE FINALLY RETURNED THE MONEY THIS TIME CONSUMED IN SPITE OF EXPLAINING TO PERVOUSE RECEPTION SET
Stayed 2 nights in Jun 2024

10/10 Excellent

Carlo

Liked: Staff & service, amenities, property conditions & facilities
Loved everything apart from the Churchill bar
Stayed 4 nights in May 2024

10/10 Excellent

YAHYA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel we have ever stayed at in terms of luxury. The staff were amazing and the service was the best we ever had. Was such a wonderful experience.
Stayed 3 nights in May 2024

4/10 Poor

Ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Karim

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remarkable property with one of kind design. Enjoyable stay!
Stayed 2 nights in May 2024

10/10 Excellent

dina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

MARIAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in the world in my opinion.
This hotel is unbelievable in its attention to details from when you arrive until you leave. The personal touch is there from the start when they check you in with refreshments on the couch. You are called by your name all the time. The building, decor and gardens are spectacular. I could go on about them all day long.
Stayed 4 nights in Mar 2024

10/10 Excellent

Tracy

Stayed 4 nights in Apr 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hospitality, service and ambience ✨
Stayed 3 nights in Apr 2024

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staying here is an experience. A heritage hotel with an amazing history. Both interior and exterior are superb. The staff are excellent as are facilities. It is expensive but you have to pay for quality
Stayed 4 nights in Mar 2024

10/10 Excellent

Eleri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Elias

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

6/10 Okay

Danielle

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Lacking customer relations
While the hotel was beautiful and the spa treatments amazing, which we enjoyed, thr service and room issue wasn't up to par for this type of hotel. There were many staff who were kind and helpful. The laundry service was quick too. HOWEVER, upon check in we didn’t receive clear information about the hotel, showm around, etc like many nice hotels and thr concierge was not clear how cloae in walking distance the nice area of Guelliz or the Koutobia was to the hotel and we had wasted a lot of extra time taxi around. We even asked if it was just across the way and they said no but upon leaving for the airport we saw due to the route thr driver took that it was all right there. As guests that should have been shown on the map or made clear especially when we asked. The bigger issue though was plumbing problems upon check in. Coming off an international flight and having issues with both bath and then shower so maintenance came twice to fix within first 24hrs was highly inconvenient and poor treatment as a guest in such a grand hotel. No compensation was offered until i mentioned it and they sent up an apology note and bottle of wine i cant drink (he never checked first or offered to just comp a meal or some cocktails we put to the room). The worst part was that the head of guest relations, didn’t comprehend the issue fully since it was fixed. He instead gave a bag with. heavy diffuser when we're heading to the airport. Ridiculous & cheap response for this hotel.
Stayed 3 nights in Mar 2024