2/10 Terrible
Lee
18 Aug 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Be prepared!!!!
Check-in was a bit strange. Even after I paid previously via hotels.com they insisted I had not paid and proceeded to take the money from a card they said they had in there system. The card was not mine so I don't know who's card has been used to take the amount of £40.80 because out room was £44.16 both strange unusual amounts.
We was given the key and directions to our room and off we went. On entering the room we noticed the old musty smell immediately, the first thing we did was open the windows to let some air in and spray perfume around the room.
Looking around the room it was unkept and dirty, definitely in need of a refurb and a cleaner would have been nice.
The bathroom was mouldy and window sills was dirty with cob webs all over the room in corners, on doors and on picture frames etc.
There was holes in the wall , the headboard was hanging off the wall with holes on one side. The bed was like lying on metal springs directly, it was uncomfortable felt like it was only 10cm deep.
The noise from the neighbours started at around 3.30am. shouting loudly all around the building, outside the room and down the hallway. It continued for around an hour and was several people.
Lee
Stayed 1 night in Aug 2024