6/10 Okay
Jay
29 June 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service
Poor attention from staff in multiple areas.
When we arrived, there was only one person on reception. They were only serving one person in front of us, but it looked like they were signing them up for some sort of membership and it took a very long time. We were not greeted by the staff member and they didn’t mention t hag they’d be right with us. After waiting patiently for 5-8 minutes I asked politely whether we could check in while the person in front of us was just filling a lengthy form out and the Pearson behind the counter just stood there siping seemingly nothing and she did agree to help.
Later we went to the restaurant. No one was there and we had to ask the bartender whether the restaurant was open (It was about 18:30). They got the wait person from the kitchen who came out, looked disgruntled and rolled their eyes when we asked whether they could come back quickly as we needed to order and eat quickly to leave.
On the whole the staff engagement seemed pretty poor.
Jay
Stayed 1 night in Jun 2024