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citizenM Boston Back Bay

4.0 star property
Hotel with a 24-hour fitness centre, steps from Newbury Street
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for citizenM Boston Back Bay

Exterior
Terrace/patio
Bar (on property)
Exterior
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Gym
  • Air conditioning
  • Free WiFi
The current price is AU$223
includes taxes & fees
3 Feb - 4 Feb

Explore the area

Map
408 Newbury street, Boston, MA, 02115
  • Newbury Street
    ‪1 min walk‬
  • Berklee College of Music
    ‪3 min walk‬
  • Hynes Convention Center
    ‪6 min walk‬
  • Boston, MA (BOS-Logan Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Pillow-top bed
Eco-friendly toiletries
Hydromassage showerhead
Rainfall showerhead
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Fridge
LED TV
Premium bedding
Pillow-top bed
Eco-friendly toiletries
Hydromassage showerhead
Rainfall showerhead
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Copley Square Hotel, a FOUND Hotel

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.3 out of 5, Excellent, (3329)
The price is AU$256
for 1 room
includes taxes & fees
16 Feb - 17 Feb
Copley Square Hotel, a FOUND Hotel

About the area

Boston

CitizenM Boston Back Bay places you steps from Newbury Street and within a 10-minute stroll of Northeastern University. Highlights at this hotel include in-room free WiFi, iPads and LED TVs. .The restaurant, canteenM, serves international cuisine. At the hotel's own lounge bar, you can stop for a drink. Added amenities include free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. Buffet breakfast is available daily between 6:00 AM and 11:00 AM. .Attractions within a 15-minute walk of this 4-property class Fenway–Kenmore hotel include Fenway Park and Copley Square.

What's nearby

  • Hynes Convention Center - 6 min walk
  • Northeastern University - 10 min walk
  • Fenway Park - 11 min walk
  • Copley Square - 14 min walk
  • Boston University - 4 min drive

Getting around

  • Hynes Convention Center Station - 1 min walk
  • Boston Yawkey Station - 14 min walk
  • Logan International Airport (BOS) - 20 min drive

Restaurants

  • ‪Bukowski Tavern - ‬4 min walk
  • ‪Wendy's - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Tatte Bakery & Cafe | Berklee - ‬4 min walk
  • ‪The Bebop - ‬4 min walk

About this property

citizenM Boston Back Bay

Hotel with a 24-hour fitness centre, steps from Newbury Street
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at citizenM Boston Back Bay.

This 4-star Boston hotel is smoke free.

  • 1 building
  • 399 guestrooms or units
  • 14 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Television in lobby
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on request.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (125 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

Frequently asked questions

What is the cancellation policy at citizenM Boston Back Bay?

CitizenM Boston Back Bay offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at citizenM Boston Back Bay?

As of 2 Feb 2025, prices found for a 1-night stay for 2 adults at citizenM Boston Back Bay on 3 Feb 2025 start from AU$222.84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to citizenM Boston Back Bay?

The closest beach to citizenM Boston Back Bay is Revere Beach (10.2 km).

What makes citizenM Boston Back Bay a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at citizenM Boston Back Bay.

Does citizenM Boston Back Bay serve breakfast?

Yeah, buffet brekkie is available daily between 6:00 AM and 11:00 AM.

Is there a free airport shuttle available at citizenM Boston Back Bay?

No, citizenM Boston Back Bay does not offer an airport shuttle service.

Is there a bar or restaurant at citizenM Boston Back Bay?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at citizenM Boston Back Bay?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at citizenM Boston Back Bay?

No, pets are not allowed.

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 510 out of 656 reviews" "
Rating 8 - Good. 94 out of 656 reviews" "
Rating 6 - Okay. 31 out of 656 reviews" "
Rating 4 - Poor. 8 out of 656 reviews" "
Rating 2 - Terrible. 13 out of 656 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The iPad controlling the lights, curtains and TV was very convenient. I had a massive bed with a great view (Newbury) of the river and MIT
Stayed 3 nights in Nov 2024

10/10 Excellent

Katherine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful first stay at CitizenM Back Bay. The lobby offered many power outlets & different types of seating options. My in room experience met my expectations for a brand new citizen M - everything in working order, comfy bed, clean and amazing view of the Charles River.
Stayed 2 nights in Oct 2024

10/10 Excellent

Mary or James

Stayed 1 night in Nov 2024

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how tech was integrated into the rooms and how seamless the check in and check out processes were. Would book again
Stayed 3 nights in Oct 2024

10/10 Excellent

Heather

Stayed 2 nights in Oct 2024

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely loved this hotel. The room was the quietest I’ve ever experienced in a hotel before. The blackout blinds and ambient lighting were perfect for sleep. I would definitely stay here again and seek out this hotel for other trips.
Stayed 3 nights in Oct 2024

10/10 Excellent

Alicia, Quincy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time staying at a CitizenM hotel and it will def not be my last! The vibes are immaculate from the moment you walk in the lobby! The aesthetic is very captivating there's funky art, books and statues in the "living room" The staff are super friendly, informative and helpful! The rooms are a wee bit tiny but if its just you & or maybe one another person very easy to navigate! The systems are futuristic and technology based so everything is controlled by tablet! All in all a very cool place to stay!! 10/10 highly recommend checking it out!!
Stayed 1 night in Nov 2024

10/10 Excellent

Manjit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Central
Stayed 1 night in Oct 2024

10/10 Excellent

Albina, NY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

rogeria, peabody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms could be little bigger by the price charged
Stayed 6 nights in Oct 2024

2/10 Terrible

Gisela Montserrat

asked the hotel for the invoice corresponding to the accommodation, without the rate it issued for the use of the platform and they did not want to issue it to me2
Stayed 5 nights in Oct 2024

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

WILLIAM, AUGUSTA

Liked: Cleanliness
Disliked: Staff & service
When I have a meeting at the Hynes convention center, I’ve usually stayed somewhere on Newbury. I had to book late this time and couldn’t find one. The hotels in the area were mostly booked, but CitizenM did have availability, although at an amazingly exorbitant rate. On the positive side, it’s across the street from a T station and a short walk to the convention center. The room was clean and the pillows were comfortable. However there are significant drawbacks. A dysfunctional app is needed for checkin, and it controls room temp, lights, TV, HVAC, and other room functions. There is no coffee maker and the fridge is quite small and not particularly cold. I chose a soundproof room that was anything but soundproof. The bed extends from one wall to the other, making it open on one side only, and the mattress is very firm. The real gripe I have is that the room is extremely tiny for the very high room rate. Amazingly, the desk clerk simply and steadfastly refused to give me a printed receipt at checkout because I had booked the room through Travelocity. I should have asked to speak to a manager about this, but I needed to get to the airport. I would not stay there again unless there were no other option. Boston, of course, has many other options.

10/10 Excellent

Stanimir I

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place in good location!!
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Valentine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Jaimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved every part of my stay!
Stayed 4 nights in Oct 2024

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property but small rooms
The hotel is wonderful, service excellent, location prime. The only downside is the rooms are extremely small. For two people it was not ideal. Otherwise it’s wonderful.
Stayed 4 nights in Oct 2024

6/10 Okay

Suzanne

Liked: Cleanliness
Disliked: Amenities
The mattress was hard and the pillows were soft. It was an uncomfortable sleep. The room seemed sparse and unwelcoming in spite of the kitchy decor. The rates were high, and I had to pay extra for breakfast – what the heck! Not even a cup of coffee for free. I also found it awkward to have to go up two elevators every time I came in and out of the building. Did not love it.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jennifer, Norfolk Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
CitizenM is a great addition to Back Bay and super close to Berklee/BoCo.
Stayed 1 night in Oct 2024

10/10 Excellent

Melanie, Vienna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern
Stayed 3 nights in Oct 2024

10/10 Excellent

Maria

Stayed 2 nights in Oct 2024

10/10 Excellent

Rebecca, Fisherville

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, convenient location. The rooms were high tech and controlled by an iPad, but also had light switches if you didn’t want to use them. Rooms were a bit small but laid out well. Will be visiting again!
Stayed 3 nights in Oct 2024