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DoubleTree by Hilton Boston North Shore

4.0 star property
Suburban hotel with 2 restaurants and sauna
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for DoubleTree by Hilton Boston North Shore

Lobby sitting area
Exterior
Executive lounge
Indoor pool
Arcade

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Breakfast available
  • Pool
  • Parking available
  • Pet-friendly
The price is AU$166
includes taxes & fees
3 Feb - 4 Feb

Explore the area

Map
50 Ferncroft Rd, Danvers, MA, 01923
  • Water Park of New England
    ā€Ŗ2 min walkā€¬
  • Glen Magna Farms
    ā€Ŗ7 min driveā€¬
  • Salem Witch Museum
    ā€Ŗ15 min driveā€¬
  • Boston, MA (BOS-Logan Intl.)
    ā€Ŗ40 min driveā€¬

Room options

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Down duvet
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Down duvet
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Accessible, Non Smoking (Executive, Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Accessible, Non Smoking (Executive, Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Down duvet
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Down duvet
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room w Toddler Beds

Family Room w Toddler Beds

Family Room w Toddler Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
  • 36 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Room, 2 Double Beds (with 2 Toddler Beds)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds (with 2 Toddler Beds)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 36 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Down duvet
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Down duvet
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Bathtub

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Down duvet
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Room, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Candlewood Suites Boston North Shore Danvers, an IHG Hotel

Pet-friendly
Parking included
Free WiFi
Air conditioning
4.2 out of 5, Very good, (1000)
The price is AU$166
for 1 room
includes taxes & fees
13 Feb - 14 Feb
Candlewood Suites Boston North Shore Danvers, an IHG Hotel

About the area

Danvers

A family-friendly stay in Danvers awaits you at DoubleTree by Hilton Boston North Shore. You'll be 12.7 km (7.9 mi) from Salem Witch Museum. Highlights at this hotel include 2 restaurants, an indoor swimming pool and free self-parking. .The restaurant, Tradewinds Restaurant, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. 29999 square feet (2787 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find a sauna, a snack bar/deli and massage/treatment rooms. Full breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also the convenience of RV/bus/truck parking. .In proximity to this 4-property class Danvers hotel you'll find Revere Beach.

What's nearby

  • Water Park of New England - 2 min walk
  • Glen Magna Farms - 7 min drive
  • Witch House - 13 min drive
  • Peabody Essex Museum - 14 min drive
  • Salem Witch Museum - 15 min drive

Getting around

  • Beverly Station - 12 min drive
  • Logan International Airport (BOS) - 40 min drive

Restaurants

  • ā€ŖRichardson's Ice Cream - ā€¬8 min drive
  • ā€ŖTexas Roadhouse - ā€¬4 min drive
  • ā€ŖMcDonald's - ā€¬7 min drive
  • ā€ŖMaggie's Farm - ā€¬8 min drive
  • ā€ŖCharlie's Roast Beef - ā€¬8 min drive

About this property

DoubleTree by Hilton Boston North Shore

Suburban hotel with 2 restaurants and sauna
DoubleTree by Hilton Boston North Shore offers its guests an indoor pool and a sauna. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at the bar/lounge.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 29999 square feet (2787 square metres) and includes a conference centre. Spa services, a library, and a vending machine are also featured at the family-friendly DoubleTree by Hilton Boston North Shore. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Danvers hotel.

  • 363 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Conference rooms
  • 29999 sq ft of conference space
  • 2787 sq. m of conference space
  • Built in 1978
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Corner/local shop
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
DoubleTree by Hilton Boston North Shore offers 363 accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. 50-inch flat-screen televisions come with pay-per-view films. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms. Services include massages.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per night)

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; USD 19.26 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Tradewinds Restaurant

Things to do

  • 18-hole adjacent golf course
  • Arcade/game room
  • Indoor pool
  • Library
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free cot
  • Grocery/convenience store
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (29,999 square foot of space)
  • Meeting rooms

Spa

  • 2 treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay, plus a deposit of USD 50.00 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 19.26 per person
  • Fee for in-room wireless Internet: USD 4.95 per night (rates may vary)
  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0003620710
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The tax ID number is C0003620710. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted.Ā For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Boston North Shore DoubleTree
DoubleTree Boston North Shore
DoubleTree Hilton Boston North Shore
DoubleTree Hilton Boston North Shore Danvers
DoubleTree Hilton Boston North Shore Hotel
DoubleTree Hilton Boston North Shore Hotel Danvers
DoubleTree North Shore Boston
Hilton Boston North
Hilton Boston North Shore
Hilton DoubleTree North Shore

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Boston North Shore?

DoubleTree by Hilton Boston North Shore offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Boston North Shore?

As of 30 Jan 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Boston North Shore on 3 Feb 2025 start from AU$165.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Boston North Shore?

Yep, DoubleTree by Hilton Boston North Shore has a free self car park.

Are there any beaches close to DoubleTree by Hilton Boston North Shore?

The closest beach to DoubleTree by Hilton Boston North Shore is Revere Beach (21.5 km).

Is there a spa on site at DoubleTree by Hilton Boston North Shore?

There's no onsite spa, but this property does offer services like massages.

Does DoubleTree by Hilton Boston North Shore have a pool?

DoubleTree by Hilton Boston North Shore has an indoor pool.

Does DoubleTree by Hilton Boston North Shore have a waterslide?

No, there is no waterslide at DoubleTree by Hilton Boston North Shore, but Water Park of New England is a short 2-minute walk away.

What luxury perks are available at DoubleTree by Hilton Boston North Shore?

DoubleTree by Hilton Boston North Shore features an indoor pool, a steam room and 2 restaurants. All guestrooms come with pillowtop beds and premium bedding.

What makes DoubleTree by Hilton Boston North Shore a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at DoubleTree by Hilton Boston North Shore.

Is DoubleTree by Hilton Boston North Shore family-friendly?

You bet! With amenities such as an arcade and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton Boston North Shore is a hit with families.

Does DoubleTree by Hilton Boston North Shore serve breakfast?

Sure does, full brekkie is on offer on weekdays from 6:00 AM to 10:00 AM and weekends between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Boston North Shore?

No, DoubleTree by Hilton Boston North Shore does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Boston North Shore?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton Boston North Shore?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Is there a golf course on site at DoubleTree by Hilton Boston North Shore?

There is a golf course next to DoubleTree by Hilton Boston North Shore.

DoubleTree by Hilton Boston North Shore Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 916 out of 1911 reviews" "
Rating 8 - Good. 413 out of 1911 reviews" "
Rating 6 - Okay. 277 out of 1911 reviews" "
Rating 4 - Poor. 163 out of 1911 reviews" "
Rating 2 - Terrible. 142 out of 1911 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Brooke

Stayed 2 nights in Oct 2024

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 3 nights in Oct 2024

10/10 Excellent

Resty

Liked: Cleanliness, staff & service, property conditions & facilities
I will return on my next business trip.
Stayed 1 night in Oct 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
It was great, the food at the restaurant was very good, the people were extremely nice!
Stayed 3 nights in Oct 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was easy to find, right next to a highway, easy to park
Stayed 2 nights in Oct 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were only there for 2 days but everyone was friendly and we enjoyed our stay
Stayed 2 nights in Oct 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Clarissa, Belfast

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed two nights with my daughter. Lovely room, good water pressure on shower, ease Uber pick-up.
Stayed 2 nights in Oct 2024

8/10 Good

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Kim, Hillsborough

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Hotel room was filthy. You cannot clean the bathroom floors with tack paper. The couch in our room was stained with God knows what. My sheets had yellow marks on them and house keeper was reluctant to change sheets when requested.
Stayed 3 nights in Oct 2024

8/10 Good

Liana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again. Was easy to get to salem. we didn't get our cookies, next time i expect extra. šŸ˜
Stayed 2 nights in Oct 2024

10/10 Excellent

Katherine, Newark

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel not too far from Salem
Stayed 3 nights in Oct 2024

10/10 Excellent

Michelle, Altoona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff! Very clean!
Stayed 4 nights in Oct 2024

8/10 Good

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

brian

Liked: Staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in Oct 2024

4/10 Poor

Daniel

Travelled with family and small children
Disliked: Cleanliness, staff & service
The room wasnt cleaned well. We needed towels and called the front desk to request some. They never came. Had to call again the following day. Hours later they brought some. The soap and shampoo bottkes in the shower were empty. I Honesty would not recommend this hotel. Ive never had an issue with Doubletree before. I was just a little disappointed with this one
Stayed 2 nights in Oct 2024

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

Mireya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was poorly kept. Dust everywhere and things were visually dirty. I check my bed for bedbugs. Thatā€™s how dirty the room felt. I wanted to switch rooms but because we are a family of 5 another room would not accommodate us. The staff were very polite and did try to help us which I was grateful for.
Stayed 3 nights in Oct 2024

4/10 Poor

Uzma

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Julie

Stayed 1 night in Oct 2024

10/10 Excellent

MacKenzie Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Yadira

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had a huge bug over my bed i had a cleaning lady come in to clean it and we have a fly in the room the whole time i bet its still there! The tub had pube hairs, the rooms were so loud from other people we could hear everyones conversation we hardly slept! The plugs didnt work they were all loose! The front receptionist that was working today this morning was so damn rude! She didnt let me finish my sentences without her rudely saying NO! Over the phone she didnt want to work around to accommodate us. Online it says different times for close by activities and its all false the early check in and late check out are false advertisements online because you tell them and she was a witch about it ! I am sad that i paid my money to stay here never again! Didnt even let us go in the pool ! Im am angry! And would like a manager to contact me.
Stayed 2 nights in Oct 2024