4/10 Poor
Renato
Travelled with partner
14 Aug 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I can identify with many of the bad reviews listed. I have stayed here several times in recent years because it is convenient for family visits - there is no other option in the center of Thame. The staff do their best but the impression is of disinterested owners who are happy to run the place into the ground for the sake of profit. I get the impression that the place is understaffed and that the staff are given little/no authority to resolve issues. Arrived at check in time to be greeted by a sign saying “call this number if reception is unattended”. No one answered the phone. The other couple waiting to checkin went to the restaurant and were told that someone would be along soon. 15 mins later someone did arrive to tell us the rooms weren’t ready yet. Our room was fine but had a smashed electrical socket at the vanity table with live electrical wires exposed - lethal. Surely the cleaners would have noticed and reported it? It’s really run down and it’s obvious that minimum money is being spent on maintenance and repairs. Staff as friendly and as helpful as they can be.
Renato
Stayed 1 night in Aug 2024