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Royal Maxim Palace Kempinski Cairo

5.0 star property
Luxury hotel with 8 restaurants and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Royal Maxim Palace Kempinski Cairo

Ballroom
Lobby
Property amenity
Indoor pool, outdoor pool
Superior Suite, 1 Bedroom, Business Lounge Access, City View (Palace Suite) | View from room

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
  • Air conditioning
    Air conditioning

Explore the area

Map
Eastern Ring Road, First Settlement, New Cairo, 11477
  • Cairo Festival City Mall
    8 min drive
  • KidZania Cairo
    9 min drive
  • Downtown Katameya
    10 min drive
  • Cairo (CAI-Cairo Intl.)
    17 min drive

Room options

View all photos for Deluxe Room, 1 Bedroom, Private Bathroom, Pool View (Deluxe Pool Room)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 Bedroom, Private Bathroom, Pool View (Deluxe Pool Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 Bedroom, Business Lounge Access, Pool View (Royal Pool City Room)

Bar (on property)

Executive Room, 1 Bedroom, Business Lounge Access, Pool View (Royal Pool City Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Private Bathroom, Pool View (Deluxe Pool Room)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 Bedroom, Private Bathroom, Pool View (Deluxe Pool Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
  • 45 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Grand Room, 1 Bedroom, Terrace, Pool View (Grand Deluxe Pool Room)

Separate bathtub and shower, free toiletries, hair dryer, dressing gowns

Grand Room, 1 Bedroom, Terrace, Pool View (Grand Deluxe Pool Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom, Business Lounge Access, City View (Palace Suite)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 Bedroom, Business Lounge Access, City View (Palace Suite)

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 103 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 Bedroom, Terrace, Pool View (Grand Deluxe Pool Room)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Grand Room, 1 Bedroom, Terrace, Pool View (Grand Deluxe Pool Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
  • 45 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Executive Room, 1 Bedroom, Business Lounge Access, City View (Royal Club City Room)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Executive Room, 1 Bedroom, Business Lounge Access, City View (Royal Club City Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 45 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Cabin, 1 Bedroom, Balcony, Pool View (Cabana Pool with Balcony)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Standard Cabin, 1 Bedroom, Balcony, Pool View (Cabana Pool with Balcony)

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 Bedroom, Business Lounge Access, Pool View (Royal Pool City Room)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Executive Room, 1 Bedroom, Business Lounge Access, Pool View (Royal Pool City Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
  • 45 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 1 Bedroom, Business Lounge Access, City View (Royal Club City Room)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Executive Room, 1 Bedroom, Business Lounge Access, City View (Royal Club City Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Business Lounge Access, City View (Maxim Suite)

Junior Suite, 1 Bedroom, Business Lounge Access, City View (Maxim Suite)

Junior Suite, 1 Bedroom, Business Lounge Access, City View (Maxim Suite)

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 100 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Private Bathroom, City View (Deluxe City Room)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 Bedroom, Private Bathroom, City View (Deluxe City Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Cabin, 1 Bedroom, Terrace, Pool View (Cabana Pool with Terrace)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Standard Cabin, 1 Bedroom, Terrace, Pool View (Cabana Pool with Terrace)

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
  • 35 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Bedroom, Private Bathroom, City View (Deluxe City Room)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 Bedroom, Private Bathroom, City View (Deluxe City Room)

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
  • 45 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

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About the area

New Cairo

A luxury stay in New Cairo awaits you at Royal Maxim Palace Kempinski Cairo. You'll be 9.1 km (5.6 mi) from Cairo Festival City Mall and 10.6 km (6.6 mi) from City Stars. Highlights at this family-friendly hotel include 8 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Resense Spa can include massages, body wraps and body scrubs along with access to the mud bath and sauna. The buffet restaurant, The State, serves international cuisine and is open for breakfast and lunch. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the indoor swimming pool, free kids' club, 24-hour gym and sauna. 43056 square feet (4000 square metres) of event facilities include a conference centre, and other business amenities include limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class New Cairo hotel, you'll be 21.5 km (13.3 mi) from Egyptian Museum and 37.7 km (23.4 mi) from Giza Pyramid Complex.

What's nearby

  • Cairo Festival City Mall - 8 min drive - 9.1 km
  • Egypt International Exhibitions Center - 9 min drive - 9.7 km
  • Downtown Katameya - 10 min drive - 11.0 km
  • City Stars - 10 min drive - 10.7 km
  • Egyptian Museum - 21 min drive - 21.5 km

Getting around

  • Cairo Rames Station - 31 min drive
  • Cairo (CAI-Cairo Intl.) - 17 min drive

Restaurants

  • ‪دجاج كنتاكى - ‬4 min drive
  • ‪التجمع الخامس - ‬8 min drive
  • ‪ماكدونالدز - ‬4 min drive
  • ‪ستاربكس - ‬2 min walk
  • ‪تشيليز - ‬10 min walk

About this property

Royal Maxim Palace Kempinski Cairo

Luxury hotel with 8 restaurants and full-service spa
Royal Maxim Palace Kempinski Cairo offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 43056 square feet (4000 square metres) and includes a conference centre. A children's pool, a 24-hour health club, and a sauna are also featured at the luxury Royal Maxim Palace Kempinski Cairo. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star New Cairo hotel.

  • 245 guestrooms or units
  • 3 levels
  • 2 buildings
  • 8 dining venues
  • 43056 sq ft of conference space
  • 4000 sq. m of conference space
  • Built in 2015
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Royal Maxim Palace Kempinski Cairo offers 245 accommodations with fireplaces and minibars. Each accommodation is individually furnished and decorated. A pillow menu is available. LED televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Resense Spa has 8 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a mud bath, a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, French, German, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Secured, covered valet parking on site (USD 5 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 18 to 35 for adults and USD 9 to 17.50 for children
  • 8 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bab Al Qasr
  • Lucca
  • Romanov
  • The State
  • Yana

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre (43,056 square foot of space)

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Mud bath
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in room
  • Hardwood flooring in room
  • High-pile carpet in room
  • Lift (130 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • 2 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Fireplace
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 27 August to 17 September:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royal Maxim Palace Kempinski Cairo

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 35.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 18 to 35 for adults and USD 9 to 17.5 for children
  • Airport shuttle fee: USD 25 per person (one-way)
  • Valet parking fee: USD 5 per day (in/out privileges)
  • Rollaway bed fee: USD 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Royal Maxim Palace Kempinski Cairo Hotel New Cairo City
Royal Maxim Palace Kempinski Cairo Hotel
Royal Maxim Palace Kempinski Cairo New Cairo City
Royal Maxim Palace Kempinski Cairo Hotel
Royal Maxim Palace Kempinski Hotel
Royal Maxim Palace Kempinski
Hotel Royal Maxim Palace Kempinski Cairo New Cairo
New Cairo Royal Maxim Palace Kempinski Cairo Hotel
Hotel Royal Maxim Palace Kempinski Cairo
Royal Maxim Palace Kempinski Cairo New Cairo
Royal Maxim Kempinski Cairo
Royal Maxim Kempinski Cairo
Royal Maxim Palace Kempinski Cairo Hotel
Royal Maxim Palace Kempinski Cairo New Cairo
Royal Maxim Palace Kempinski Cairo Hotel New Cairo

Frequently asked questions

What is the cancellation policy at Royal Maxim Palace Kempinski Cairo?

Royal Maxim Palace Kempinski Cairo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royal Maxim Palace Kempinski Cairo?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Royal Maxim Palace Kempinski Cairo on 21 Dec 2024 start from AU$289.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royal Maxim Palace Kempinski Cairo?

Yep, Royal Maxim Palace Kempinski Cairo has secured covered valet parking with in/out privileges for USD 5 per day.

Is there a spa on site at Royal Maxim Palace Kempinski Cairo?

Yep, Resense Spa is available for guests. It has a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Royal Maxim Palace Kempinski Cairo have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Royal Maxim Palace Kempinski Cairo?

Royal Maxim Palace Kempinski Cairo features a full-service spa, a 24-hour health club and an outdoor pool. All guestrooms come with 24-hour room service and fireplaces.

What makes Royal Maxim Palace Kempinski Cairo a romantic place to stay?

Couples spa treatments and al fresco dining, as well as fireplaces in the guestrooms, all help set the scene for a romantic weekend at Royal Maxim Palace Kempinski Cairo.

Is Royal Maxim Palace Kempinski Cairo family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Royal Maxim Palace Kempinski Cairo is a hit with families.

Does Royal Maxim Palace Kempinski Cairo serve breakfast?

You bet, buffet brekkie is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Royal Maxim Palace Kempinski Cairo?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Royal Maxim Palace Kempinski Cairo?

Yep, they've got a lounge bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Royal Maxim Palace Kempinski Cairo?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Royal Maxim Palace Kempinski Cairo?

No, pets and service animals are not allowed.

Royal Maxim Palace Kempinski Cairo Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 115 out of 215 reviews" "
Rating 8 - Good. 54 out of 215 reviews" "
Rating 6 - Okay. 26 out of 215 reviews" "
Rating 4 - Poor. 12 out of 215 reviews" "
Rating 2 - Terrible. 8 out of 215 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hadeel, Riyadh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a very nice spa
Stayed 3 nights in Jul 2024

10/10 Excellent

Amira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 5 nights in Aug 2024

8/10 Good

Kathren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Ranjit

Stayed 3 nights in Jul 2024

8/10 Good

Marta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Hossam Eldin, Sterling

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and restaurant
Stayed 2 nights in Jul 2024

10/10 Excellent

Mohannad, Bothell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience overall. Staff were very friendly and very welcoming. I enjoyed my stay and will be visiting again for sure.
Stayed 1 night in Jun 2024

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, the service and the room A1.
Stayed 4 nights in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Mohammad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
الاقامة جيدة جدا الفندق نظيف وكل شئ رائع
Stayed 4 nights in Feb 2024

8/10 Good

Drazenka

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

mohamed

Stayed 1 night in Oct 2023

10/10 Excellent

Khaled

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 2 nights in Oct 2023

10/10 Excellent

George

Stayed 1 night in Aug 2023

4/10 Poor

Mike

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
It wasn't bad until the evening. They made the children get out of the pool at 7:00. They told me it was for people to have peace and quiet. Then they fired up the amplifiers to 14. They didn't have any speakers bigger than 2-in tweeters. For those who know music understand this is ear piercing. The noise that was coming from the center of the hotel. Should have shattered all the windows. To stay in such a luxurious hotel and have such horrific high-pitched screech coming from the center. Is just unheard of. I counted the people that were down there. There was more staff vendor was guest. 15 guests to be exact. And about 25 staff.
Stayed 6 nights in Jul 2023

4/10 Poor

Abdul

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff lies a lot
Stayed 4 nights in May 2023

10/10 Excellent

Husam

Business traveller
Liked: Cleanliness, staff & service, room comfort
my business trip to Egypt
Great and very helpful staff
Stayed 1 night in May 2023

10/10 Excellent

Nedhal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a short or long stay
My second stay, everything as expected from check-in to check-out
Stayed 1 night in Apr 2023

10/10 Excellent

Wessam

Stayed 2 nights in Apr 2023

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Abdullah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfy, good location
Stayed 4 nights in Mar 2023

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was booked for two nights without breakfast. The hotel called me an hour before to confirm if I needed any extra assistance which was super appreciated really made me feel welcomed. I was greeted by Mr. Karim Ibrahim at the reception, he was very professional & genuinely helpful. He made the checkin process very easy, he gave me a double room upgrade & also added breakfast at no extra cost. I was then taken to my room by Ms. Sabryn one of the ladies in red (A Kempinski thing) this was the true VIP experience. I was also greeted by Ms. Ieva who told me to let her know if I need any assistance with anything. Every inch of the room was spotless, The room had a Nespresso machine (typical for every room). I tried their breakfast which was perfect had healthy options as well as your normal buffet items. The restaurants were clean and very relaxing. The vibe restaurant is open 24 hours which I made use of it on a couple of occasions. All the staff will always greet you and offer any help if you need it. The director of housekeeping Mr. Abdou greeted the next day & asked if the room was missing anything or if I need anything else. This hotel really knows the meaning of pampering and relaxing their guests. I had a small complaint which was dealt with right away and in a very professional manner. The room also had a rich fruit plate & a full sleeve of Nespresso pods (this was extra but very appreciated). I also tried their spa which is one of the best I have ever experienced.
Stayed 2 nights in Feb 2023

10/10 Excellent

Sharla

10/10 Excellent

Zuhair, Amman

Travelled with partner
Liked: Cleanliness, staff & service
The staff was great & very professional. The problem the furniture is old & bed wasn't comfy?
Stayed 1 night in Dec 2022

4/10 Poor

Ayman

Business traveller
Disliked: Staff & service, property conditions & facilities
Horrible service, horrible facilities and was never offered any of the VIP facilities. Many hinges did not work right. Hated the entire stay.
Stayed 2 nights in Dec 2022