Neptuno Hotel & SPA

4.0 star property
Eco-certified hotel with 2 outdoor pools and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Neptuno Hotel & SPA

Reception
2 outdoor pools, a waterfall pool, pool umbrellas, pool loungers
Premium Room, Terrace (Exterior Jacuzzi)
Comfort Double Room Single Use
Couples treatment room(s), sauna, hot tub, steam room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Room service
  • Gym
  • Spa
  • Parking available
  • Pool

Explore the area

Map
Carrer de Sant Josep, 82, Calella, 08370
  • Dalmau Park
    1 min walk
  • Cadillac
    2 min walk
  • Calella Station
    8 min walk
  • Gerona (GRO-Costa Brava)
    42 min drive

Room options

Comfort Double Room Single Use

Highlights

Soundproofed
Air conditioning
Heating
TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 19 sq m
  • Sleeps 1
  • 1 Double Bed

Superior Double Room Single Use, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cots/infant beds
TV
Premium bedding
Ceiling fan
  • 19 sq m
  • Sleeps 1
  • 1 Double Bed

Superior Room (3 Adults)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
TV
Premium bedding
Ceiling fan
Private bathroom
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Junior Suite, Balcony (2 Adults and 2 Children)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cots/infant beds
TV
Ceiling fan
Separate bedroom
  • 19 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Premium Room, Terrace (Exterior Jacuzzi)

Highlights

Terrace
Soundproofed
Air conditioning
Heating
Free cots/infant beds
TV
Premium bedding
Ceiling fan
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed

Junior Suite (3 Adults)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
TV
Sofa bed
Separate bedroom
Premium bedding
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Junior Suite (2 Adults)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
TV
Sofa bed
Separate bedroom
Premium bedding
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

Junior Suite, Balcony (3 Adults)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cots/infant beds
TV
Sofa bed
Separate bedroom
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Superior Room, Balcony (2 Adults)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cots/infant beds
TV
Premium bedding
Ceiling fan
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed

Junior Suite, Balcony (2 Adults)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cots/infant beds
TV
Sofa bed
Separate bedroom
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

Premium Room, Balcony (Interior Jacuzzi)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cots/infant beds
TV
Premium bedding
Ceiling fan
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed

Superior Room (2 Adults)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
TV
Premium bedding
Ceiling fan
Private bathroom
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed

Junior Suite, Balcony (2 Adults + 1 Child)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cots/infant beds
TV
Sofa bed
Separate bedroom
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Junior Suite (2 Adults and 1 Child)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
TV
Ceiling fan
Separate bedroom
Premium bedding
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Superior Room, Balcony (3 Adults)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cots/infant beds
TV
Premium bedding
Ceiling fan
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed

Superior Room, Balcony (2 Adults and 1 Child)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Free cots/infant beds
TV
Premium bedding
Ceiling fan
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed

Premium Room, Terrace (Interior Jacuzzi)

Highlights

Terrace
Soundproofed
Air conditioning
Heating
Free cots/infant beds
TV
Premium bedding
Ceiling fan
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed

Junior Suite (2 adults + 2 children)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
TV
Sofa bed
Separate bedroom
Premium bedding
  • 19 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Superior Room (2 Adults and 1 Child)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
TV
Premium bedding
Ceiling fan
Private bathroom
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed and 2 Single Beds

Similar properties

About the area

Calella

At Neptuno Hotel & SPA you'll be within just a 5-minute stroll of Museum of Tourism and within 15 minutes of Calella Beach. Highlights at this eco-friendly hotel include 2 outdoor swimming pools, a full-service spa and a restaurant. .A pampering day can include deep-tissue massages and sports massages along with access to the sauna and hot tub. Bar Piscina is the hotel's own bar. Enjoy the gym, sauna and pool loungers as well as access to free bike hire. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 7:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class Calella hotel, you'll be 2 km (1.3 mi) from Calella Lighthouse and 3.6 km (2.2 mi) from Pineda de Mar Beach.

What's nearby

  • Calella Beach - 11 min walk
  • Calella Lighthouse - 3 min drive
  • Cala Nudista de la Vinyeta - 11 min drive
  • Pineda de Mar Beach - 14 min drive
  • Santa Susanna Beach - 14 min drive

Getting around

  • Calella Station - 8 min walk
  • Barcelona El Prat Airport (BCN) - 62 min drive

Restaurants

  • ‪Canape - ‬6 min walk
  • ‪Xiri 9 - ‬16 min walk
  • ‪La Fusta - ‬4 min walk
  • ‪Luna Gaucha - ‬5 min walk
  • ‪Cantinflas & Grouchos - ‬6 min walk

About this property

Neptuno Hotel & SPA

Eco-certified hotel with 2 outdoor pools and full-service spa
Neptuno Hotel & SPA offers its guests a full-service spa, 2 outdoor swimming pools, a sauna, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Neptuno Hotel & SPA. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available.

This 4-star Calella hotel is smoke free.

  • 91 guestrooms or units
  • 4 levels
  • 2 buildings
  • Built in 1961
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Neptuno Hotel & SPA offers 91 accommodations with laptop-compatible safes and complimentary slippers. Beds feature premium bedding. Satellite televisions are provided. Bathrooms include a shower and hairdryers.

This Calella hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages and sports massages. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Catalan, English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Secured, covered parking on site (EUR 15 per night)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 12 for adults and EUR 8.40 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Piscina

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Sauna
  • Steam room
  • Waterfall pool

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Portable hoist available
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Heating
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

  • Pets: EUR 15 per pet, per night, plus a deposit of EUR 30 per stay
  • Maximum 1 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.32 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 12 for adults and from EUR 8.40 for children
  • Airport shuttle fee: EUR 130 per vehicle (one way)
  • Covered self-parking fee: EUR 15 per night
  • Pet deposit: EUR 30 per stay
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Guests can access their rooms with a mobile device.

Property Registration Number HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310, HB-000310

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Neptuno
Hotel Neptuno Calella
Neptuno Calella
Neptuno Hotel
Hotel Neptuno
Neptuno Hotel & SPA Hotel
Neptuno Hotel & SPA Calella
Neptuno Hotel & SPA Hotel Calella

Frequently asked questions

What is the cancellation policy at Neptuno Hotel & SPA?

Neptuno Hotel & SPA offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Neptuno Hotel & SPA?

Yep, Neptuno Hotel & SPA has a secured covered self car park for EUR 15 per night.

Are there any beaches close to Neptuno Hotel & SPA?

Yep, Neptuno Hotel & SPA is a short 11-minute walk from Calella Beach. Fun beach activities include snorkelling, scuba diving and waterskiing.

Is there a spa on site at Neptuno Hotel & SPA?

Yep, there is an onsite spa at Neptuno Hotel & SPA. It has a hot tub, a steam room and a sauna. You'll enjoy services like deep-tissue massages.

Does Neptuno Hotel & SPA have a pool?

Neptuno Hotel & SPA has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Neptuno Hotel & SPA a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Neptuno Hotel & SPA.

Does Neptuno Hotel & SPA serve breakfast?

Yep, buffet brekkie is offered daily from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at Neptuno Hotel & SPA?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Neptuno Hotel & SPA?

Yep, they've got a lounge bar and an onsite restaurant that serves Mediterranean cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Neptuno Hotel & SPA?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Neptuno Hotel & SPA?

Furry friends are welcome at Neptuno Hotel & SPA, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 20 kg per pet.

Neptuno Hotel & SPA Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 14 out of 29 reviews" "
Rating 8 - Good. 11 out of 29 reviews" "
Rating 6 - Okay. 4 out of 29 reviews" "
Rating 4 - Poor. 0 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Gulam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small hotel. Evening meal was perfect. Food made freshly. The salmon was really good.
Stayed 2 nights in Aug 2024

6/10 Okay

Brian Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Liked the modern appearance and style, and the restaurant and bar facilities. However the hotel lacks a decent size swimming pool. I feel that the hotel room was not up to the standard of a four star hotel as the wardrobe had no door, and only 6 clothes hangers on the rail and most importantly no drawers at all for the storage of clothes. I dont expect to be living out of a suitcase in a four star. But the bed and aircon were excellent
Stayed 7 nights in Jul 2024

10/10 Excellent

Ebenezer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so lovely. Very nice 👌
Stayed 4 nights in May 2024

10/10 Excellent

Stephen, Warrington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was really nice and staff where helpful but didn’t expect to pay 50 euro room deposit incase you stole a towel 😩
Stayed 7 nights in Jul 2022

10/10 Excellent

DIANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay
Lovely well located boutique hotel. Friendly staff. Comfortable clean room. Free safe. Nice small sunbathing area and pool. Nice continental breakfast. Yummy muffins. Overall perfect stay. Easy walking distance to shops and restaurants. 10 mins to train station and beach
View from balcony
Sunbathing area
Stayed 6 nights in May 2022

8/10 Good

Thibault

Liked: Cleanliness, staff & service, property conditions & facilities
+ Hébergement confortable. Facilement accessible et bien placé. Nourriture fraîche et de qualité. - Manque d’un étendoir ou terrasse pour sécher les serviettes (chambre 102). Les femmes de ménages qui nettoient à partir de 7h30 dans un boucan pas possible, adieu la grasse matinée… L’eau du dîner servie et payante (2,80€ le litre) alors qu’il vient du robinet, très moyen !
Stayed 4 nights in Aug 2024

10/10 Excellent

Stian

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly and helpful staff at the hotel
Stayed 8 nights in Jul 2024

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Zeradasht

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir waren insgesamt 8 Tage dort. Mitarbeiter inklusive dem Reinigungspersonal waren immer super nett und gut gelaunt. Das buffet war nicht sehr abwechslungsreich aber dafür übersichtlich, frisch und lecker. Alles in einem haben wir uns sehr wohl gefühlt.
Stayed 7 nights in Jul 2024

6/10 Okay

Berthel

Travelled with family
Liked: Cleanliness, staff & service
Net hotel Plus; - midden in centrum - uitgebreid ontbijt -pas om 12.00 uitchecken -bus op 1 min lopen, trein 10 min lopen Min -3 superkleine zwembadjes 90cm diep met troebel water - handdoeken 1x / 3 dagen - beddengoed 1x / wk -douche smerig(schimmel) -geen balkon (natte handdoeken niet te drogen) -veel ouderen (ik was met 2 tieners) -strand met steentjes
Stayed 7 nights in Jun 2024

6/10 Okay

Anthony

Liked: Staff & service
Stayed 7 nights in Jun 2024

8/10 Good

Barbara

Stayed 7 nights in Jun 2024

10/10 Excellent

guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rien à redire sur cet hôtel. Situation géographique bonne. Les hôtesses d’accueil pourraient parler français ou avoir des notions. Le restaurant agréable, plats variés mais la nourriture « tiède ».
Stayed 7 nights in Jun 2024

10/10 Excellent

casta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic. Basic and small but quirky and bright room, and it had everything. Very nice breakfast, friendly colleagues, a great massage, nice little rooftop with pool where to hide from the streets below.
Stayed 2 nights in Apr 2024

8/10 Good

Petteri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Dennis

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

8/10 Good

Semen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sind sehr zufrieden, jedoch sind Parkplatzprese zu hoch
Stayed 4 nights in Aug 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

Heiko

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Der sevice war unzufrieden, nach dem essen wurde man nicht bedient die servicekräfte sind an einem vorbei gelaufen ohne einmal zu fragen ob man etwas trinken möchte. Es war eine live musik auf der terasse und hätte gerne was getrunken man merkte es fühlte sich keiner zuständig. Ein mangel des service , die leute richtig einzuteilen. Aber das hotel war top.
Stayed 6 nights in Jul 2023

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in May 2023

10/10 Excellent

Rafael

Stayed 2 nights in Apr 2023

10/10 Excellent

Carlos

Stayed 1 night in Aug 2022

8/10 Good

Samuel

Liked: Property conditions & facilities, room comfort
Service à revoir
Au check-in, l’accueil était antipathique. De plus, il est interdit d’apporter des boissons ou de la nourriture dans les chambres. Évidemment, personne ne te prévient et quand tu demandes des glaçons pour te servir un verre dans la chambre, le barman t’agresse presque pour te dire que tu ne peux pas et qu’il ne peut même pas te donner un verre vide. C’est assez inédit comme politique, surtout pour un 4 étoiles. Le réceptionniste nous a renseigné les mauvaises heures du petit-déjeuner : 7:30 à 11:00. Quand tu arrives le vendredi matin à 10:20, la serveuse te dit que le buffet est fermé. Le petit-déjeuner est servi jusqu’à 10:00 en semaine et jusqu’à 11:00 uniquement le samedi et le dimanche. Heureusement, la serveuse du bar a fait son possible pour nous servir une assiette garnie. Par contre, pas un mot du réceptionniste, pas d’excuses, rien alors que l’erreur venait de lui…Une fois de plus, super service pour un 4 étoiles!!! À part tous ces accros, la chambre est confortable et l’hôtel est moderne.
Stayed 4 nights in Jun 2022

8/10 Good

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour en amoureux
Mon séjour en amoureux fût excellent. Nous avons profité également des packs proposés par l'hôtel qui sont très avantageux. Les repas sont correct et assez variés. Le personnel est souriant et patient. Seul petit bémol, les autres clients qui oublient qu'ils ne sont pas les seuls en vacances.
Stayed 6 nights in Aug 2022