6/10 Okay
Tracey
Travelled with family
24 Mar 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location convenience was truly the only positive.
No extra pillows, no water in room, mould in bathroom ceiling, curtains were half coming off, thats just our room.
Staff were not properly attired to greet staff eg casual jeans and joggers. 2 staff members in the buffet breakfast were on their phones and too busy to attend to their jobs. Bowl of rubbish was left from the day befores breakfast near the coffee machine.
The scrammbled eggs were stone cold, when i asked for a food therometer to check temp it was refused as they didnt have one. I asked for poached eggs instead and it was refused by the staff who was taking my money.
My list of complaints about the breakfast experience was endless.
I also complained about our complimentary drink, being accor members was not offered, but not only that, the happy hour was 4 to 6pm and it clearly advertised it on a board and on the bar., stating days and times. When i asked to be served i was informed very rudely by front desk staff that they dont have this on sundays. Well it clearly was on display,
Will i recommend this particular Ibis styles to anyone... absolutely NOT. I would have been better sleeping in my car and eating takeaway.
Disgusted
Tracey
Stayed 1 night in Mar 2025