See all properties
Save

Celtic Manor Resort

5.0 star property
Luxury hotel with 8 restaurants and 2 indoor pools
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Celtic Manor Resort

Exterior
2 indoor pools, pool loungers, lifeguards on site
Exterior
Deluxe Room, 1 King Bed
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Room service
  • Gym
  • Pool
  • 24/7 front desk
The price is AU$188
includes taxes & fees
10 Feb - 11 Feb

Explore the area

Map
Chepstow Road, Coldra Wood, Newport, Wales, NP18 2YB
  • Celtic Manor Resort Golf Club
    ‪9 min walk‬
  • Coldra Woods
    ‪9 min walk‬
  • International Convention Centre Wales
    ‪15 min walk‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪54 min drive‬

Room options

View all photos for Family Room, 2 Queen Beds

Family Room, 2 Queen Beds

Family Room, 2 Queen Beds

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 33 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Suite

Premium bedding, minibar, in-room safe, desk

Signature Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • Resort view
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Room, 1 King Bed, Balcony

Signature Room, 1 King Bed, Balcony

Signature Room, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 67 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, desk

Superior Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 29 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony

Superior Double Room, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
  • 34 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Superior Twin Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 29 sq m
  • Resort view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 34 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Premium bedding, minibar, in-room safe, desk

Presidential Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • Resort view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

The Manor House At Celtic Manor

Pool
Hot tub
Spa
Kids pool
3.9 out of 5, Good, (377)
The price is AU$463
for 1 room
includes taxes & fees
5 Feb - 6 Feb
The Manor House At Celtic Manor

About the area

Newport

A luxury stay in Newport awaits you at Celtic Manor Resort. Within just a 10-minute stroll, you'll find Celtic Manor Resort Golf Club and Coldra Woods. Highlights at this family-friendly hotel include 8 restaurants, 2 indoor swimming pools and a full-service spa. .A day of pampering can include hot stone massages, hydrotherapy and mani/pedis along with access to the hot tub and steam room. The restaurant, Rafters, is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the 2 hot tubs, golf course and gym plus access to mini golf. 31 meeting rooms, a conference centre, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a sauna. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also valet parking, along with the convenience of a free area shuttle. .With a stay at this 5-property class Newport hotel, you'll be 1.3 km (0.8 mi) from International Convention Centre Wales and 2.6 km (1.6 mi) from Caerleon Amphitheatre.

What's nearby

  • Celtic Manor Resort Golf Club - 9 min walk
  • Coldra Woods - 9 min walk
  • International Convention Centre Wales - 15 min walk
  • Caerleon Amphitheatre - 4 min drive
  • Llanfrechfa Grange Hospital - 11 min drive

Getting around

  • Risca & Pontymister Station - 14 min drive
  • Cardiff International Airport (CWL) - 54 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Toby Carvery - ‬2 min drive
  • ‪St Julian Inn - ‬3 min drive
  • ‪Man of Gwent - ‬2 min drive
  • ‪The Hanbury Arms - ‬4 min drive

About this property

Celtic Manor Resort

Luxury hotel with 8 restaurants and 2 indoor pools
As a guest of Celtic Manor Resort, you'll find a full-service spa, a golf course, 2 indoor swimming pools, and 2 hot tubs. There are 8 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and 31 meeting rooms are available. A children's pool, a health club, and a sauna are also featured at the luxury Celtic Manor Resort. Parking is available for a fee.

This 5-star Newport hotel is smoke free.

  • 334 guestrooms or units
  • 6 levels
  • 8 dining venues
  • 3 coffee shops
  • Deli
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Celtic Manor Resort offers 334 accommodations with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, bathrobes and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The on-site spa has 16 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Area shuttle
  • Parking on site (GBP 20 per day)
  • Valet parking on site (GBP 35 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: GBP 22.95 per person
  • 3 coffee shops/cafes
  • 8 restaurants
  • A bar/lounge
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Pad
  • Rafters
  • Steak on Six
  • The Grill
  • The Olive Tree

Things to do

  • 18-hole golf course
  • 2 indoor pools
  • 2 spa tubs
  • Archery
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Health club
  • Hiking/biking trails
  • Library
  • Mini golf
  • Mountain biking
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Ropes course
  • Sauna
  • Shopping centre
  • Steam room
  • TV in common areas
  • Ziplining

Family friendly

  • 2 indoor pools
  • Children's pool
  • Free area shuttle
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 31 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • On a lake
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 22.95 per person
  • Self-parking fee: GBP 20.00 per day
  • Valet parking fee: GBP 35.00 per stay
  • Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard and Barclaycard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Celtic Manor
Celtic Manor Newport
Celtic Manor Resort
Celtic Manor Resort Newport
Celtic Resort Manor
Celtic Hotel Manor
Celtic Manor Hotel Newport
Celtic Manor Resort Newport, Wales
Celtic Manor Resort Hotel
Celtic Manor Resort Newport
Celtic Manor Resort Hotel Newport

Frequently asked questions

What is the cancellation policy at Celtic Manor Resort?

Celtic Manor Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Celtic Manor Resort?

As of 22 Jan 2025, prices found for a 1-night stay for 2 adults at Celtic Manor Resort on 10 Feb 2025 start from AU$188.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Celtic Manor Resort?

Yep, Celtic Manor Resort has a self car park for GBP 20.00 per day.

Are there any beaches close to Celtic Manor Resort?

The closest beach to Celtic Manor Resort is Clevedon Beach (19.1 km).

Is there a spa on site at Celtic Manor Resort?

Yep, there is an onsite spa at Celtic Manor Resort. It has 2 hot tubs and a steam room. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Celtic Manor Resort have a pool?

Celtic Manor Resort has 2 indoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Celtic Manor Resort?

Celtic Manor Resort features 2 indoor pools, 2 hot tubs and a health club. All guestrooms come with premium bedding and 24-hour room service.

What makes Celtic Manor Resort a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Celtic Manor Resort.

Is Celtic Manor Resort family-friendly?

You bet! With amenities such as a children's pool, a playground and on-site mini golf, it's no surprise that Celtic Manor Resort is a hit with families.

Does Celtic Manor Resort serve breakfast?

Yeah, visitors can't get enough of the buffet breakfast here! Served daily between 7:00 AM and 10:30 AM, this is the spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Celtic Manor Resort?

No, Celtic Manor Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Celtic Manor Resort?

Yep, they've got a lounge bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Celtic Manor Resort?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Celtic Manor Resort?

No, pets are not allowed.

Is there a golf course on site at Celtic Manor Resort?

Yep, Celtic Manor Resort has an 18-hole golf course. A golf driving range, golf lessons, mini golf and golf carts are also available.

Celtic Manor Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 644 out of 1221 reviews" "
Rating 8 - Good. 272 out of 1221 reviews" "
Rating 6 - Okay. 132 out of 1221 reviews" "
Rating 4 - Poor. 96 out of 1221 reviews" "
Rating 2 - Terrible. 77 out of 1221 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a fab hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

DAVID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Ceri

Travelled with partner
Awesome night away for our anniversary
Stayed 1 night in Oct 2024

4/10 Poor

Timothy

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not good
Large, supposedly 5 star, hotel that I’ve stayed at a few times. Unfortunately this time the service was atrocious. Had to wait 2 hours fir food ordered in the bar. Later in the evening I asked for a glass of wine and was told it would take around 30 minutes. Something really needs to be done. More staff perhaps? Not worth the money.
Stayed 1 night in Oct 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most enjoyable stay
We booked into the signature rooms on the 6th floor and found the rooms to be very spacious and comfortable. The complementary wine and Welshcakes was a nice touch as was the complementary glass of Prosecco and cakes at the signature lounge (between 4pm - 6pm). We had a light lunch in Merlin’s Bar and was enough to tie us over until dinner (the price was good too). We booked into Steak on Six for dinner (set price of £75 for 3 courses and bread) and the food was excellent. The portions weren’t huge but they were very flavoursome and our steak was cooked to perfection. As it was a Saturday night we ended it off back in Merlin’s bar to listen to the artist and enjoy a few more drinks. Because we were staying in the 6th floor, this entitled us to eat breakfast on this floor rather than trek downstairs to the Olive restaurant which was much quieter and easier. The breakfast was amazing. Throughout our stay every member of staff was courteous and helpful. Overall, we had a very enjoyable time and look forward to going back in December.
Complimentary Prosecco in the signature lounge
Espresso Martini was excellent
Steak on Six
Very flavoursome starters
Stayed 1 night in Oct 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

anna

Travelled with partner
Liked: Amenities, property conditions & facilities
We had a lovely stay a bit overprice with hotel is need to refurbish
Stayed 1 night in Oct 2024

4/10 Poor

pamela

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Room was and the view was great until I went into the bathroom and the toilet needed a good clean it was brown in the bottom. When we went to bed about 11pm all i could hear were doors banging when people were going into their rooms until 12.15 am Then at 01.30 am the fan keep kicking in and we could not turn it off. 5 * my a.. it looked nice but i have had better sleep in the a budget hotel. Will not be returning i'll be booking the Holiday inn next time
Stayed 1 night in Oct 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Resort
Beautiful as always, use this on a regular basis and we have never had a bad experience, always well looked after, friendly staff
Stayed 2 nights in Oct 2024

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Celtic manor is always a good stay. Great facilities, amazing food/breakfast etc
Stayed 1 night in Sep 2024

10/10 Excellent

pietro

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
A great hotel with good facilities Quality breakfast and classey
Stayed 1 night in Oct 2024

4/10 Poor

Neil

Business traveller
Disliked: Staff & service
Not 5* Star - Poor Food Quality, Appalling Service
Certainly not a 5* Resort. Whilst facilities may be up to the required 5* standard the service and food quality was very poor. Management not particularly interested in resolving issues and lack any interest or desire to provide a quality service. Food quality very poor especially in the Twenty 10 Club House. Suggest you consider the Belfry for a more relaxing golfing resort experience.
Stayed 1 night in Oct 2024

6/10 Okay

John

Liked: Cleanliness
Stayed 2 nights in Oct 2024

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. We go every special birthday. Shame about the room we were given as we had people looking at us if we wanted to look out of the window. Management have offered us a free upgrade next time we visit as compensation though. Can’t fault the staff or place otherwise, always excellent!
Stayed 1 night in Oct 2024

10/10 Excellent

Mr Aaron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
vaule 5 star hotel
Stayed 2 nights in Sep 2024

8/10 Good

Jack

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

4/10 Poor

Darren

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* from a happy guest
Lovely nights stay with my partner, it was raining so didn’t do much apart from use the signature lounge and pool but was very impressed with both, the lounge had a comfortable relaxing vibe and the pool had so many other facilities such as steam room and sauna.
Stayed 1 night in Oct 2024

8/10 Good

Jeffery

Liked: Staff & service, room comfort
A real shock !
Check in was as you would expect. The room looked great, until I entered the bathroom, thick layer of dust on the door panelling, a clump of bodily hair in the washbasin plug. The handle for opening the window was broken, I really struggled to open the window. Does a hotel of this standard really need to charge £20.00 / night, parking. The group has a low cost brand called "Ty" hotels, by far better value for money, and offers free parking.
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Received room upgrade because of anniversary celebration which was very nice inc free bottle of champagne. Unfortunately only 2 lifts in operation and waiting times were long and often the lift would arrive full. Often had to go up in lift before going down as that was the only way to ensure space. Really poor and needs improving as many people complaining about wait times.| Also had issues with room keys not working and had to face using lift to go down to reception to get new key facing above lift issues. This happened twice during our one day stay. Also did not like the regimented process of having to book specific time slots for swimming and breakfast which took away the idea of a relaxing stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Malissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always have a great stay here, returning customers
Stayed 1 night in Jul 2024

4/10 Poor

Alan, Near Monmouth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
furniture, facilities and understaffed. Used the stairs more than the lifts which were over crowned. More of a 3 star than a 5 star. I will look the alternative accommodation in England next time.
Stayed 1 night in Sep 2024

10/10 Excellent

James

Liked: Amenities
Lovely staff in reception restaurant etc - lovely rooms - lovely food and facilities- perfect venue for my 70 th birthday with family and friends X💕
Stayed 1 night in Sep 2024

8/10 Good

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short trip for our 30th Wedding anniversary & the restaurant staff made it extra special, room excellent, staff very friendly & helpful, the only negative I have is that you have to pay separately for on property parking which can be quite expensive.
Stayed 2 nights in Sep 2024