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The Coal Exchange Hotel

3.5 star property
Hotel with a 24-hour front desk, near Principality Stadium

Photo gallery for The Coal Exchange Hotel

In-room safe, individually decorated, iron/ironing board, free WiFi
Restaurant
Exterior
Reception
Presidential Suite

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Housekeeping

Explore the area

Map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ
  • Wales Millennium Centre
    ‪6 min walk‬
  • Cardiff Bay
    ‪14 min walk‬
  • Principality Stadium
    ‪7 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪28 min drive‬

Room options

View all photos for Family Room

Family Room | Bathroom

Family Room

Highlights

Individually decorated
Connecting rooms available
LCD TV
Jetted bath
Rainfall showerhead
Private bathroom
Hairdryer
Shower/bath combination
  • 60 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Jetted bath
Rainfall showerhead
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Triple Room, Accessible

Triple Room, Accessible

Triple Room, Accessible

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 39 sq m
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Jetted bath
Rainfall showerhead
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Room with Shower

Standard King Room with Shower

Standard King Room with Shower

Highlights

Individually decorated
Connecting rooms available
LCD TV
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
Digital channels
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Jetted bath
Rainfall showerhead
Private bathroom
Hairdryer
  • 75 sq m
  • Sleeps 2
  • 2 King Beds

View all photos for King Room

In-room safe, individually decorated, iron/ironing board, free WiFi

King Room

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Jetted bath
Rainfall showerhead
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Double Room

In-room safe, individually decorated, iron/ironing board, free WiFi

Standard Double Room

Highlights

Individually decorated
Connecting rooms available
Free cots/infant beds
LCD TV
Rainfall showerhead
Hairdryer
Private bathroom
Jetted bath
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Cardiff

The Coal Exchange Hotel places you steps from Coal Exchange building and within a short 5-minute stroll of Mermaid Quay. Highlights at this hotel include a restaurant and in-room free WiFi. .For a drink, you can stop by the hotel's own lounge bar. Added amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Full breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 8:00 AM and 10:30 AM. .Within a 30-minute walk of this 3.5-property class Butetown hotel, attractions include Principality Stadium and Cardiff Bay.

What's nearby

  • Wales Millennium Centre - 6 min walk - 0.6 km
  • Cardiff Bay Waterfront - 9 min walk - 0.8 km
  • Cardiff Bay - 14 min walk - 1.2 km
  • Cardiff Castle - 6 min drive - 4.5 km
  • Principality Stadium - 7 min drive - 4.8 km

Getting around

  • Cardiff Bay Station - 5 min walk
  • Cardiff International Airport (CWL) - 28 min drive

Restaurants

  • ‪Dock - ‬5 min walk
  • ‪The Eli Jenkins - ‬4 min walk
  • ‪Côte - ‬6 min walk
  • ‪Quantum Coffee Roasters - ‬3 min walk
  • ‪Yakitori 1 - ‬5 min walk

About this property

The Coal Exchange Hotel

Hotel with a 24-hour front desk, near Principality Stadium
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Coal Exchange Hotel also features multilingual staff, concierge services, and room service (during limited hours).

This 3.5-star Cardiff hotel is smoke free.

  • 55 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Coal Exchange Hotel offers 55 accommodations with a safe and coffee/tea makers. Each accommodation is individually decorated. 30-inch LCD televisions come with digital channels.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Languages

English, Welsh

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 15 for adults and GBP 9 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 30-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service

More

  • Connecting rooms available
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 23 December to 26 December:
  • Bar/Lounge
  • Dining venue

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15.00 for adults and from GBP 9.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

Frequently asked questions

What is the cancellation policy at The Coal Exchange Hotel?

The Coal Exchange Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to The Coal Exchange Hotel?

The closest beach to The Coal Exchange Hotel is Barry Island Beach (11.3 km).

Does The Coal Exchange Hotel serve breakfast?

Yeah, full brekkie is served on weekdays between 7:00 AM and 10:30 AM and on weekends from 8:00 AM to 10:30 AM.

Is there a free airport shuttle available at The Coal Exchange Hotel?

No, The Coal Exchange Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Coal Exchange Hotel?

Yep, they've got a lounge bar and an onsite restaurant. The dining venue is closed seasonally each year from December 23 until December 26.

What time are check-in & check-out at The Coal Exchange Hotel?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at The Coal Exchange Hotel?

No, only service animals are allowed.

The Coal Exchange Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 401 out of 721 reviews
Rating 8 - Good. 180 out of 721 reviews
Rating 6 - Okay. 74 out of 721 reviews
Rating 4 - Poor. 39 out of 721 reviews
Rating 2 - Terrible. 27 out of 721 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Lovely stay for one night. Fantastic hotel close to the bay. Parked right outside and not too expensive. Had some drinks and a bite in the bar, delicious. Barman was superb. Will definitley stay again.
Stayed 1 night in Jan 2025

8/10 Good

Emma

Liked: Cleanliness, room comfort
Lovely hotel
Lovely stay in a beautiful hotel the rooms could do with a bit of tlc but other than that it was lovely. The bath was a great touch
Stayed 1 night in Dec 2024

8/10 Good

Ceri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful building and excellent breakfast. We came down for breakfast 15 minutes before the end and there was still lots of hot food. Very friendly staff. It is an old building, room 150 was very noisy, and we were kept up by the very noisy pipes from our room and the surrounding rooms. But all was forgiven due to the amazing shower and fantastic breakfast. We'll definitely stay again...with ear plugs.
Stayed 1 night in Dec 2024

8/10 Good

Georgina

Travelled with family
Liked: Staff & service
Alright
It was okay for 2 nights in Cardiff but a little rough around the edges, the bathroom wasn’t clean and there were tobacco leaves on the dresser, not to mention a rip in the bedsheets, so better cleanliness is needed.
Stayed 2 nights in Dec 2024

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We were attending a show and this hotel was within walking distance. The hotel was grand and comfortable. It was clear to us that the fabric of the building is tiring and lacks some facilities. The staff were all excellent - friendly, polite, hospitable, warm, helpful. The bar was excellent; we didn’t have dinner. Breakfast was ok (plates were cold). In short - lived it - but perhaps needs some major investment
Stayed 1 night in Dec 2024

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely historical building in convenient location for Mermaid Quay, Millennium Centre etc. lovely room and very helpful staff. Would definitely stay again
Stayed 1 night in Dec 2024

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Michelle

Stayed 1 night in Nov 2024

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities
Unique decor
Stayed 1 night in Dec 2024

10/10 Excellent

Jay

Stayed 1 night in Sep 2024

10/10 Excellent

Andrew

Stayed 1 night in Dec 2024

4/10 Poor

Lara

Travelled with partner
Disliked: Property conditions & facilities
Very dark hotel and room gloomy and in need of a refurbishment!
Stayed 1 night in Dec 2024

10/10 Excellent

Jacqueline

Travelled with group
Weekend away with the girls perfect triple room great location. Comport beds lovely staff. Breakfast superb.
Stayed 1 night in Dec 2024

8/10 Good

NICHOLAS

Stayed 1 night in Dec 2024

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and welcoming
Stayed 3 nights in Dec 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Rhys

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Christmas function played loud music until 1am in the morning and was too loud considering rooms are directly above the function room.
Stayed 1 night in Dec 2024

10/10 Excellent

Kelly

Stayed 1 night in Dec 2024

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant last minute night away
Grabbed a last minute break away. Staff were friendly and hotel was nice with lots of history. Booked breakfast can’t say it was excellent just average hotel buffet. They could do with labels on maybe a tray to sit tea and coffee jugs on as unless you ask staff you don’t know which is which.
Stayed 1 night in Dec 2024

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Rosaleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely and quirky hotel. Spacious rooms and comfortable beds.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024