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JW Marriott The Rosseau Muskoka Resort & Spa

4.5 star property
Luxury resort on the beach, with 2 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for JW Marriott The Rosseau Muskoka Resort & Spa

Exterior
Exterior
Exterior
Exterior
Lobby

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Spa
    Spa
  • Hot tub
    Hot tub
  • Pool
    Pool
  • On private beach
    On private beach
  • Housekeeping
    Housekeeping
  • Room service
    Room service

Explore the area

Map
1050 Paignton House Road, Muskoka Lakes, ON, P0B1G0
  • Muskoka Sports and Recreation
    5 min walk
  • The Rock Golf Course
    6 min walk
  • Lake Rosseau
    7 min walk
  • Muskoka, ON (YQA)
    54 min drive

Room options

View all photos for Suite, 1 Bedroom, Balcony, Courtyard View

Premium bedding, down duvets, in-room safe, iron/ironing board

Suite, 1 Bedroom, Balcony, Courtyard View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 70 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Bedrooms, Balcony, Lake View

Premium bedding, down duvets, in-room safe, iron/ironing board

Junior Suite, 2 Bedrooms, Balcony, Lake View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 101 sq m
  • Water view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Balcony, Lake View

Premium bedding, down duvets, in-room safe, iron/ironing board

Suite, 1 Bedroom, Balcony, Lake View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 70 sq m
  • Water view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Fireplace, No View (No View, Fireplace)

Premium bedding, down duvets, in-room safe, iron/ironing board

Suite, 2 Bedrooms, Fireplace, No View (No View, Fireplace)

Highlights

Separate dining area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Mini-fridge
  • 117 sq m
  • Sleeps 8
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Fireplace, Courtyard View

Premium bedding, down duvets, in-room safe, iron/ironing board

Suite, 1 Bedroom, Fireplace, Courtyard View

Highlights

Separate dining area
Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
  • 70 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Fireplace, Courtyard View

Premium bedding, down duvets, in-room safe, iron/ironing board

Studio, 1 King Bed with Sofa bed, Fireplace, Courtyard View

Highlights

Separate dining area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Mini-fridge
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds, Fireplace, Courtyard View

Premium bedding, down duvets, in-room safe, iron/ironing board

Studio, 2 Queen Beds, Fireplace, Courtyard View

Highlights

Separate dining area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Mini-fridge
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Courtyard View

Premium bedding, down duvets, in-room safe, iron/ironing board

Studio, 1 King Bed with Sofa bed, Courtyard View

Highlights

Separate dining area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Mini-fridge
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Balcony, Courtyard View

Premium bedding, down duvets, in-room safe, iron/ironing board

Studio, 1 King Bed with Sofa bed, Balcony, Courtyard View

Highlights

Balcony
Separate dining area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 2 Bedrooms, Balcony, Lake View

Premium bedding, down duvets, in-room safe, iron/ironing board

Executive Suite, 2 Bedrooms, Balcony, Lake View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 120 sq m
  • Water view
  • Sleeps 8
  • 2 Double Beds

View all photos for Studio, 2 Queen Beds, Balcony, Courtyard View

Premium bedding, down duvets, in-room safe, iron/ironing board

Studio, 2 Queen Beds, Balcony, Courtyard View

Highlights

Balcony
Separate dining area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed, Balcony, Lake View

Premium bedding, down duvets, in-room safe, iron/ironing board

Studio, 1 King Bed with Sofa bed, Balcony, Lake View

Highlights

Balcony
Separate dining area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 2 Bedrooms, Balcony, Courtyard View

Premium bedding, down duvets, in-room safe, iron/ironing board

Junior Suite, 2 Bedrooms, Balcony, Courtyard View

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 101 sq m
  • Sleeps 6
  • 2 Double Beds

Similar properties

Front of property - evening/night
Windermere House
Pool
Breakfast included
Spa
Parking included
4.4 out of 5, Excellent, (561)
The price is AU$221
for 1 night
includes taxes & fees
2 Dec - 3 Dec
Windermere House

About the area

Minett

A luxury stay in Muskoka Lakes awaits you at JW Marriott The Rosseau Muskoka Resort & Spa. You'll be 0.5 km (0.3 mi) from The Rock Golf Course and 23.6 km (14.7 mi) from Muskoka Lakes Winery. Highlights at this beachfront resort include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A relaxing visit to HydroSpa Muskoka can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and steam room. The restaurant, Cottages, is open for breakfast. Lakes,the gathering-place is the resort's own lobby lounge, serving drinks along with lunch and dinner. Spend the day at the private beach and enjoy the 3 hot tubs, indoor swimming pool and 24-hour gym. Additionally, you'll find free Wi-Fi in public areas, a sauna and a seasonal outdoor swimming pool. Each morning buffet breakfast is served between 7 AM and 11 AM. There's also the convenience of valet parking. .Sights in the region of this 4.5-property class Muskoka Lakes resort include Aspen Valley Wildlife Sanctuary and Georgian Bay Islands National Park.
View more Resorts in MinettOpens in a new window

What's nearby

  • Muskoka Sports and Recreation - 5 min walk
  • The Rock Golf Course - 6 min walk
  • Lake Rosseau - 7 min walk
  • Lake Joseph Golf Club - 11 min drive
  • Muskoka Lakes Winery - 26 min drive

Getting around

  • Toronto, ON (YYZ-Pearson Intl.) - 131 min drive

Restaurants

  • ‪Oliver's Coffee - ‬15 min drive
  • ‪Bass Lake Road House - ‬25 min drive
  • ‪Pie Wood Fired Pizza Joint - ‬3 min drive
  • ‪Turtle Jack's Port Carling - ‬17 min drive
  • ‪Beveragino - ‬17 min drive

About this property

JW Marriott The Rosseau Muskoka Resort & Spa

Luxury resort on the beach, with 2 outdoor swimming pools
Simply walk outside to feel the sun on your face at the sandy beach. At JW Marriott The Rosseau Muskoka Resort & Spa, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This luxury resort also offers a children's pool, a seasonal outdoor pool and a 24-hour fitness centre. For a fee, parking is available.

This 4.5-star Muskoka Lakes resort is smoke free.

  • 221 guestrooms or units
  • 4 levels
  • 5 dining venues
  • 11264 sq ft of conference space
  • 1046 sq. m of conference space
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
JW Marriott The Rosseau Muskoka Resort & Spa offers 221 air-conditioned accommodations with fireplaces and a safe. Beds feature down duvets and premium bedding. 55-inch LCD televisions come with premium cable channels and Netflix. Accommodation at this 4.5-star resort has kitchenettes with stovetops, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a separate bath and shower, dressing gowns, slippers and designer toiletries.

This Muskoka Lakes resort provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

HydroSpa Muskoka has 11 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (CAD 55 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: CAD 29 per person
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Cottages
  • Country Market
  • Lakes,the gathering-place
  • Muskoka Chophouse
  • Teca

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • In-room kitchenette
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 11,264 square feet of conference space
  • 15 meeting rooms
  • Business centre

Outdoors

  • Garden
  • On a lake
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Hob
  • Kitchenette
  • Limited room service
  • Microwave
  • Mini-fridge
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Fireplace
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between 14 January and 17 January.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 49.00 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 6.900 per cent destination fee will be charged.
  • Resort fee: CAD 49.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • In-room bottled water
  • In-room safe
  • Pool access
  • Self-parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CAD 29 per person
  • Valet parking fee: CAD 55.00 per night (in/out privileges)
  • Rollaway bed fee: CAD 49.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 6 AM to 11 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

JW Marriott Resort Muskoka
JW Marriott Rosseau Muskoka Minett
JW Marriott Rosseau Muskoka Resort Minett
Jw Marriott Minett
The Rosseau, a Jw Marriott Hotel Minett
JW Marriott Rosseau Muskoka Resort
JW Marriott Rosseau Resort
JW Marriott Rosseau Muskoka
JW Marriott Rosseau
JW Marriott The Rosseau Muskoka Resort Spa
JW Marriott The Rosseau Muskoka Resort & Spa Resort
JW Marriott The Rosseau Muskoka Resort & Spa Muskoka Lakes

Frequently asked questions

What is the cancellation policy at JW Marriott The Rosseau Muskoka Resort & Spa?

JW Marriott The Rosseau Muskoka Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JW Marriott The Rosseau Muskoka Resort & Spa?

As of 18 Nov 2024, prices found for a 1-night stay for 2 adults at JW Marriott The Rosseau Muskoka Resort & Spa on 20 Nov 2024 start from AU$423.23, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JW Marriott The Rosseau Muskoka Resort & Spa?

Yep, JW Marriott The Rosseau Muskoka Resort & Spa has valet parking with in/out privileges for CAD 55.00 per night.

Is there a spa on site at JW Marriott The Rosseau Muskoka Resort & Spa?

Yep, HydroSpa Muskoka is available for guests. It has 3 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does JW Marriott The Rosseau Muskoka Resort & Spa have a pool?

Take your pick from 2 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 6 AM to 11 PM (Seasonal outdoor pool open from June to September).

What luxury perks are available at JW Marriott The Rosseau Muskoka Resort & Spa?

JW Marriott The Rosseau Muskoka Resort & Spa features a private beach, 2 outdoor pools and 3 hot tubs. All guestrooms come with premium bedding, fireplaces and dining areas.

What makes JW Marriott The Rosseau Muskoka Resort & Spa a romantic place to stay?

Couples spa treatments and a private beach, as well as premium bedding and fireplaces in the guestrooms, help set the scene for a romantic weekend at JW Marriott The Rosseau Muskoka Resort & Spa.

Is JW Marriott The Rosseau Muskoka Resort & Spa family-friendly?

You bet! With amenities such as a children's pool and a private beach, as well as free infant beds in the guestrooms, it's no surprise that JW Marriott The Rosseau Muskoka Resort & Spa is a hit with families.

Does JW Marriott The Rosseau Muskoka Resort & Spa serve breakfast?

You bet, buffet breakfast is available daily between 7 AM and 11 AM.

Is there a free airport shuttle available at JW Marriott The Rosseau Muskoka Resort & Spa?

No, JW Marriott The Rosseau Muskoka Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at JW Marriott The Rosseau Muskoka Resort & Spa?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at JW Marriott The Rosseau Muskoka Resort & Spa?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at JW Marriott The Rosseau Muskoka Resort & Spa?

No, pets are not allowed.

Is there a golf course on site at JW Marriott The Rosseau Muskoka Resort & Spa?

There isn't one on site, but The Rock Golf Course is a short 6-minute walk away.

JW Marriott The Rosseau Muskoka Resort & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 532 out of 946 reviews" "
Rating 8 - Good. 247 out of 946 reviews" "
Rating 6 - Okay. 103 out of 946 reviews" "
Rating 4 - Poor. 38 out of 946 reviews" "
Rating 2 - Terrible. 26 out of 946 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The location , grounds and views from this property are outstanding. The rooms are a little dated but the friendliness of the staff , the wide range of activities and the spectacular location , gardens and views over the lake far make up for it.
Stayed 2 nights in Aug 2024

6/10 Okay

Laura

Disliked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Jaime, Mississauga

Liked: Property conditions & facilities
👍
Stayed 5 nights in Aug 2024

4/10 Poor

Terry

Travelled with family
Decor inappropriate mismatch of design… aged rooms… mediocre meals… Upper pool area actually ugly and dated. The hotel felt deserted in certain areas and worn out and unattractive in all areas.
Stayed 1 night in Aug 2024

10/10 Excellent

Franca R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay. The location and scenery is fantastic. The staff was super friendly and courteous.
Stayed 2 nights in Aug 2024

10/10 Excellent

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and courteous. Room was spotless and very comfortable. Plenty of options for food and beverages. Will definitely come again.
Stayed 2 nights in Aug 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Food needs a major update! I got terrible food poisoning or something that make me vomit from 12-4am! I had the lentil salad from Lakes restaurant. It has taken me the better part of two days to recover. Also the hamburgers were burnt and the food took over 45 minutes to come! We are frequent visitors but will bring our own food next visit. Very disappointing for such a lovely resort.
Stayed 3 nights in Aug 2024

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing experience at the JW. Staff are cery friendly and help. Will definitely going back
Stayed 2 nights in Aug 2024

4/10 Poor

Caterina

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Sadly overall this hotel was an underwhelming experience. From check in to check out we experienced issues. It was my husbands 50th birthday and we were five in our family. To start they could not find our reservation with Expedia and said, “it has not arrived to us yet” My comment was “I booked July 13th and did the online checkin.” We went to eat something and waited 45 minutes - they still didn’t find it but they checked us in anyway. Our room had 3 towels and no bedding for the second bed. Considering we were obviously 5 people and paying $1000 a night seems like a very illogical oversight. The next day we ate the buffet for breakfast, the food was cold. We ate in the same restaurant for dinner and the buffet was cold again with flies all over it. When we talked to the manager about it, we received a lame excuse that there are a lot of children at the resort so they don't cover the food. The coffee was also cold anywhere we got coffee on the resort. The burger on the menu is the best option for food for sure. The prices are steep and the quality lacking. The public washrooms were filthy, there were towels all over the place but good luck finding them at the pool. The staff is friendly and attentive but overall the property seems like no real hotel management leadership. At the end of our stay we could not wait to leave and the icing on the cake I was overcharged by $3000 on my bill that I know have to deal with.
Stayed 3 nights in Aug 2024

10/10 Excellent

jacqueline

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

RACHEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

ANGELA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Derrick

Stayed 1 night in Aug 2024

6/10 Okay

Elizabeth

Disliked: Staff & service
I have been here multiple times and enjoyed it 6-7 years in a row. My friends and I paid a huge bill for the steak house it was mediocre at best. The lifeguards by the lake were awful not in duty for the play area. The service was average cafe closes early nowhere to get coffee. 60 dollars for two glasses of wine at the bar. It was okay this time not more.
Stayed 3 nights in Jul 2024

10/10 Excellent

Christopher

Stayed 2 nights in Jul 2024

8/10 Good

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All in all we had a good time .not much to do outside of the resort so be prepared to stay on the premises for your entire stay. Food is pretty expensive so bring lots of snacks. Staff are nice and the spa is great too, the pool at the Spa area needs some TLC, the paint is coming off and got on my hands and swim suit, lots of missing tiles also.
Stayed 2 nights in Jul 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous luxury resort sitting high above Lake Rousseau with all amenities at your fingertips including golf, swimming, boating, dining and great vistas.
Stayed 2 nights in Jul 2024

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Amenities, property conditions & facilities
First of all, the property is stunning and absoloutly amazing. The views from all over are truly breathtaking. The property alone is enough motivation to return. A couple things to keep in mind though.. Stairs. Lots of stairs. A million stairs.. walking the property and getting down to the beach is a work out. Not easy to get up and down quickly, so plan a head. Housekeeping should be better at this pricepoint. Rooms equipped with kitchens.. but not cleaned thoroughly. If people are eating in the room.. you need to vacuum. Crumbs will happen and they are obvious evidence the cleaning was not thorough. Pools dont have food or drink service. You can bring your own snacks.. but would be nice to be able to have a drink by/in the pool, or a bar nearby. No gift shop.. just a very small coffee shop with toiletries and snacks for sale, open for limited hours. Service is not bad necessarily, but it is not impressive either. At this price point and quality of property.. you would expect staff going the extra mile to cater to the guests. Overall, the stay was wonderful and we will be back. Travelled with children and we did not get to do every activity - not enough time and the pool seemed to be the main highlight.
Stayed 4 nights in Jul 2024

8/10 Good

Golnar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice property but expensive. There is some confusion in front desk for check-in.
Stayed 2 nights in Jul 2024

8/10 Good

Shevone

Stayed 2 nights in Jul 2024

6/10 Okay

Eliot

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Great hotel with Some issues
Rented two rooms. One had a failed AC unit and water leak and the other was a wheelchair accessible room and did not have a proper shower. We had to wait a couple of hours for new rooms. One of new rooms was not properly cleaned. Both rooms had no hot water on multiple days. Staff were friendly, great and helpful.
Stayed 3 nights in Jul 2024

6/10 Okay

Ally

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The property itself is very nice. They have a huge opportunity in service consistency. The people on the front desk were great, and a few of the staff, unfortunately the bad out weighed the good. The food options are good and ridiculously overpriced. We don’t mind paying a premium (hence why we came here) but the food and service did not live up to Marriott standards…
Stayed 2 nights in Jul 2024

10/10 Excellent

Callum

Beautiful property. Great pools and walking trails and the rooms are excellent. Lack of cohesion in the restaurants… long wait times for food at lunch restaurants. A la Carte restaurants were excellent
Stayed 2 nights in Jul 2024

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Exceptional service.
Stayed 2 nights in Jul 2024

10/10 Excellent

Majd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024