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Radisson Resort & Spa Hua Hin

4.0 star property
Hotel with private beach and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Radisson Resort & Spa Hua Hin

Exterior detail
Outdoor pool, free pool cabanas, pool umbrellas
Lobby
Private beach, free beach cabanas, sun-loungers, beach umbrellas
Superior King Room Ocean View

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • On private beach
    On private beach
  • Pet-friendly
    Pet-friendly
  • Spa
    Spa
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available

Explore the area

Map
854/2 Burirom Road Cha Am Beachfront, Petchaburi Hu, 854/2, Cha-am, Phetchaburi Province, 76120
  • Cha-Am Beach South
    5 min drive
  • Mrigadayavan Palace
    9 min drive
  • Cha-am Forest Park
    9 min drive
  • Hua Hin (HHQ-Hua Hin Intl.)
    12 min drive

Room options

View all photos for Superior Room, Ocean View

Superior Room, Ocean View

Superior Room, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
LCD TV
Pillow menu
Premium bedding
Blackout curtains
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Single Beds OR 1 King Bed

View all photos for Premium Room, Ocean View

Premium Room, Ocean View

Premium Room, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
LCD TV
Pillow menu
Premium bedding
Blackout curtains
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Single Beds OR 1 King Bed

View all photos for Deluxe Room, Ocean View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
LCD TV
Pillow menu
Premium bedding
Blackout curtains
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Single Beds OR 1 King Bed

View all photos for Executive Room

Premium bedding, minibar, in-room safe, desk

Executive Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
LCD TV
Pillow menu
Premium bedding
Blackout curtains
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Single Beds OR 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 Bedroom

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
LCD TV
Pillow menu
Separate bedroom
Premium bedding
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View

Junior Suite, Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Penthouse, 2 Bedrooms

Penthouse, 2 Bedrooms

Penthouse, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
LCD TV
Pillow menu
2 bedrooms
  • 196 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, Ocean View

Family Suite, Ocean View

Family Suite, Ocean View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Pillow menu
  • 57 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
Regent – Chaam, Hua Hin
Pool
Spa
Kids pool
Waterslide
4.0 out of 5, Very good, (277)
The price is AU$87
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Regent – Chaam, Hua Hin

About the area

Cha-am

A family-friendly stay in Cha-am awaits you at Radisson Resort & Spa Hua Hin. You'll be 4.7 km (2.9 mi) from Mrigadayavan Palace and 9.7 km (6 mi) from Siam Venezia. Highlights at this beachfront hotel include 3 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering at In-Balance Spa by Novotel can include Swedish massages, Thai massages and body wraps along with aromatherapy and hydrotherapy. The restaurant, Ocean Terrace Restaurant, serves international cuisine and is open for lunch and dinner. Gravity Sky Bar is the hotel's own rooftop bar, serving drinks along with dinner. Spend the day at the private beach where you'll find free cabanas, and enjoy the on-site outdoor swimming pool and free kids' club. Business travelers can take advantage of 6 meeting rooms, conference space, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a 24-hour gym and a children's swimming pool. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of an airport shuttle. .Sights within a 20-minute drive of this 4-property class Cha-am hotel include Klai Kangwon Palace and Cha-am Beach.

What's nearby

  • Cha-Am Beach South - 5 min drive - 1.9 km
  • Mrigadayavan Palace - 9 min drive - 5.1 km
  • Siam Venezia - 10 min drive - 9.8 km
  • Cha Am ATV Park - 11 min drive - 8.3 km
  • Cha-am Beach - 16 min drive - 12.0 km

Getting around

  • Cha-am Huai Sai Nua Station - 9 min drive
  • Hua Hin (HHQ-Hua Hin Intl.) - 12 min drive

Restaurants

  • ‪The Regent Cha Am Beach Resort - ‬10 min walk
  • ‪Bonnie On The Beach - ‬12 min walk
  • ‪Woods Kitchen & Bar - ‬9 min walk
  • ‪ปลาทู - ‬6 min walk
  • ‪Sands - ‬5 min drive

About this property

Radisson Resort & Spa Hua Hin

Hotel with private beach and full-service spa
Simply walk outside to smell the salty air and watch the ocean waves from the sandy beach. Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Radisson Resort & Spa Hua Hin, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as kayaking and mini golf.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This beach hotel also offers a complimentary children's club, an outdoor pool and a children's pool. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Cha-am hotel.

  • 242 guestrooms or units
  • 23 levels
  • 3 dining venues
  • 3 bars or lounges
  • Built in 2008
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Radisson Resort & Spa Hua Hin offers 242 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include offices, desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

In-Balance Spa by Novotel has 6 treatment rooms. Services include Swedish massages, Thai massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Languages

Dutch, English, Filipino, French, German, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Secured, uncovered parking on site (THB 99 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: THB 412 per person
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Champions Sport Restaurat
  • Gravity Sky Bar
  • Horizon Cafe
  • Ocean Terrace Restaurant

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Business centre
  • Computer station
  • Conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Hardwood flooring in room
  • Lift (123 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 23 floors
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Office
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 16

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: THB 600.0 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for THB 1500.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: THB 1000 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 412 per person
  • Airport shuttle fee: THB 3000 per vehicle (return)
  • Uncovered self-parking fee: THB 99 per night
  • Pet fee: THB 600.0 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: THB 1500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel Hua Hin Cha Am Beach
Novotel Hua Hin Cha Am Beach Cha-am
Novotel Hua Hin Cha Am Beach Resort
Novotel Hua Hin Cha Am Beach Resort Cha-am
Courtyard Cha Am
Courtyard Hua Hin At Cha Am Beach Hotel Cha-Am
Novotel Hua Hin Resort
Novotel Hua Hin
Novotel Hua Hin Cha Am Beach Resort Spa

Frequently asked questions

What is the cancellation policy at Radisson Resort & Spa Hua Hin?

Radisson Resort & Spa Hua Hin offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Radisson Resort & Spa Hua Hin?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Radisson Resort & Spa Hua Hin on 4 Dec 2024 start from AU$99.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Radisson Resort & Spa Hua Hin?

Yep, Radisson Resort & Spa Hua Hin has a secured uncovered self car park for THB 99 per night. Onsite parking is limited.

Are there any beaches close to Radisson Resort & Spa Hua Hin?

The closest beach to Radisson Resort & Spa Hua Hin is Cha-am Beach (10.2 km).

Is there a spa on site at Radisson Resort & Spa Hua Hin?

Yep, In-Balance Spa by Novotel is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Radisson Resort & Spa Hua Hin have a pool?

Radisson Resort & Spa Hua Hin has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

Does Radisson Resort & Spa Hua Hin have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Radisson Resort & Spa Hua Hin?

Radisson Resort & Spa Hua Hin features a private beach, a full-service spa and an outdoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Radisson Resort & Spa Hua Hin a romantic place to stay?

Beachfront dining and a private beach, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Radisson Resort & Spa Hua Hin.

Is Radisson Resort & Spa Hua Hin family-friendly?

You bet! With amenities such as a free children's club, a children's pool and children's meals, it's no surprise that Radisson Resort & Spa Hua Hin is a hit with families.

Does Radisson Resort & Spa Hua Hin serve breakfast?

Sure does, buffet brekkie is available daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Radisson Resort & Spa Hua Hin?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Radisson Resort & Spa Hua Hin?

Yep, they've got a beach bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Radisson Resort & Spa Hua Hin?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Radisson Resort & Spa Hua Hin?

Cats and dogs are welcome at Radisson Resort & Spa Hua Hin, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Radisson Resort & Spa Hua Hin Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 319 out of 1001 reviews" "
Rating 8 - Good. 487 out of 1001 reviews" "
Rating 6 - Okay. 139 out of 1001 reviews" "
Rating 4 - Poor. 39 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Md Nazmul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It was amazing. Both my children enjoyed a lot. Faced little problem with halal food around but the nearest 7Eleven is a life saver.
Stayed 3 nights in Jul 2024

10/10 Excellent

Md Shadat

Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

6/10 Okay

Joerg Julius

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Please do not shower before breakfast
WiFi is limited on few devices only. You want to sweat having your breakfast? Than, please choose this hotel. We prefer air-conditioned lobby and breakfast area. This property needs lots of renovation. Our bathroom had been attacked by an army of aunts. After mentioning this to reception desk it happened exactly nothing. Finally we left after two days, going back to our nice and clean home in Bangkok. We will not come back.
Stayed 2 nights in Jun 2024

10/10 Excellent

Vivek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort with amazing facilities & activities
Amazing property, amazed by how many facilities and activities they have catering to all age groups. It’s a 4 star resort, but does outshines many 5 star resorts easily, there is just so much to do here. Kudos Stacy and team
Stayed 3 nights in Jun 2024

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying here feels like home
The Radisson was an amazing stay
Stayed 3 nights in May 2024

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Great for families! Highly recommend
Stayed 3 nights in Apr 2024

10/10 Excellent

Wallace

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

8/10 Good

Marcus

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The property itself is great, all the rooms face the ocean. The reason I booked this hotel was for its proximity to Hua Hin, this property is not close enough to Hua Hin. There are no easy Bolt vehicles or restaurants near this property.
Stayed 2 nights in Mar 2024

8/10 Good

Micah

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2024

4/10 Poor

SONGKIAT

Stayed 2 nights in Feb 2024

8/10 Good

Home

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

scott

Liked: Cleanliness, staff & service, property conditions & facilities
To far away from town
Stayed 4 nights in Sep 2023

6/10 Okay

Gillian

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel not offering what is advertised
Stayed 8 nights in Aug 2023

8/10 Good

mazi bul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay , value for money
We stayed in a 2 twin beds room. Taking shower experience was horrible. Only a glass window partition so water gets splashes all over the place which needs be cleaned afterwards. Breakfast needs little bit more varieties. Staffs were very friendly. Near beach not in a condition to soak your feet. kids had fun. Lots of local thai restaurants are nearby including a 7-11. Hua Hin Beach is 17KM or 20 minutes if you are lucky to get a hold of a GRAB
Stayed 7 nights in Aug 2023

6/10 Okay

khamprasong

Travelled with family
Disliked: Property conditions & facilities
When it was Novotel, it was way better. Food, service and property conditions.
Stayed 2 nights in Jun 2023

8/10 Good

P

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The Hotel is really well designed and built. The rooms face the ocean, pool is great. They have a kids play area as well which is awesome. The not so good: -Front desk staff although very friendly, are not up to speed with most basic guest requirements. We had breakfast included and this turned out to be a debate with them. Didn’t provide an extra bed and had issues with points. -Property needs a bit of TLC-bathroom and a few other things needed to be updated. -Breakfast was pretty terrible. Below average food quality and poor variety.
Stayed 1 night in Apr 2023

4/10 Poor

Roland

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is in disrepair, our room awaiting to be refurbished, shower falling apart, sink plug not working correctly, wait ages for lifts, Spa not operating, no upgrade offered, kids club was excellent and staff for my grandkids. Also to far out from main centres. I know Radission have just taken this back over, but will need looks of time and money spent on it. Not up to Thailand hotel quality
Stayed 7 nights in Apr 2023

4/10 Poor

Immanuel John

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Disappointed with the cleanliness of the room and maintenance. Water was clogging in the bathroom. It’s ambiance and things placed inside the room was not of Novotel quality
Stayed 2 nights in Mar 2022

2/10 Terrible

DAVID

Stayed 7 nights in Feb 2022

2/10 Terrible

stephen

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Check in normal got key cards. There was supposed to be free welcome drinks we didn’t receive anything. I should not have to beg for drinks should be there at check in like all other hotels do. Went to room and it was not the room I paid for. I paid for deluxe with 1 king bed received 2 twin beds. Called desk they gave me attitude finally they changed room after 30 minutes. The new room shower didn’t work but was tired of complaining so used as is. There is no beach at this hotel only wall to ocean. This hotel should not be very good should be under average
Stayed 1 night in Jan 2022

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a family friendly hotel with plenty of free things to do for the kids. Thank you for these little extras. We would love to come back and enjoy our spacious family room again.
Stayed 2 nights in Dec 2021

8/10 Good

Sucha

Stayed 2 nights in Nov 2021

4/10 Poor

Yodsakorn

Travelled with family
Disliked: Property conditions & facilities
The hotel quite old, and the accommodations they provide are few (1 tissue paper roll provided, 1 trash bin, no cotton buds!). Better find somewhere else.
Stayed 1 night in Sep 2021

4/10 Poor

Robert

Travelled with family
Disliked: Staff & service, property conditions & facilities
This was a short getaway to the beach. I've stayed at Novotel brands before and this facility was in the worst condition I have ever witnessed of the brand. The overall hotel is dated and in many areas including the pool in disrepair with broken concrete and tile, damaged wood, an unusable mini-golf. No social distancing is being enforced in the restaurant (only 1 open currently) The beach is only for walking as it's littered with coral. The breakfast for $10 USD pp was absolutely not worth it in food or service. We were told certain facilities were closed only later to see other kids using the same facilities. Room service is slow and the food is very bland. The GM here either does not care about the property or is OK with the status quo. Regardless, I will not be coming back, and unless you are looking for just a simple room, there are better options near by.
Stayed 3 nights in Sep 2021