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The Queen at Chester Hotel, BW Premier Collection

4.0 star property
Victorian hotel with 24-hour front desk and restaurant
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for The Queen at Chester Hotel, BW Premier Collection

Terrace/patio
Lounge
Breakfast and dinner served
Bar (on property)
Lounge

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • 24/7 front desk
  • Room service
The current price is AU$134
includes taxes & fees
16 Feb - 17 Feb

Explore the area

Map
City Rd, Chester, England, CH1 3AH
  • Grosvenor Park
    ‪8 min walk‬
  • The Rows of Chester
    ‪14 min walk‬
  • Roman Amphitheatre
    ‪14 min walk‬
  • Chester (CEG-Hawarden)
    ‪24 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Bathrobes
Shower/bath combination
Hairdryer
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds, Non Smoking (Shower Only)

Combined shower/bathtub, hair dryer, towels, soap

Executive Room, 2 Single Beds, Non Smoking (Shower Only)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Bathrobes
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Executive Room, 1 Double Bed, Non Smoking (Shower Only)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Bathrobes
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Bathrobes
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Superior Room, 1 Double Bed, Non Smoking (with Single Sofabed)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Bathrobes
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

Deluxe Room, 1 Double Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Bathrobes
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
TV
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Moxy Chester

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (531)
The price is AU$126
for 1 room
includes taxes & fees
16 Feb - 17 Feb
Moxy Chester

About the area

Chester

The Queen at Chester Hotel, BW Premier Collection places you in the centre of Chester, within just a 15-minute stroll of Grosvenor Park and St John the Baptist Church. Highlights at this Victorian hotel include a restaurant and in-room free WiFi. .The restaurant, Kings Quarters, is open for breakfast and dinner. For a drink, you can stop by the hotel's own lounge bar. Meeting rooms and a business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. To-go breakfast is available daily between 6:30 AM and 9:30 AM. There's also the convenience of self parking. .Attractions within a 30-minute walk of this 4-property class Chester hotel include Chester City Walls and Chester Racecourse.

What's nearby

  • Chester Cathedral - 15 min walk
  • Chester City Walls - 16 min walk
  • University of Chester - 2 min drive
  • Chester Racecourse - 3 min drive
  • Chester Zoo - 6 min drive

Getting around

  • Chester Station - 1 min walk
  • Chester (CEG-Hawarden) - 24 min drive

Restaurants

  • ‪Town Crier - ‬1 min walk
  • ‪Istanbul BBQ - ‬6 min walk
  • ‪The Old Harkers Arms - ‬5 min walk
  • ‪The Deva Tap - ‬4 min walk
  • ‪Hoole Fish Bar - ‬7 min walk

About this property

The Queen at Chester Hotel, BW Premier Collection

Victorian hotel with 24-hour front desk and restaurant
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

Public spaces have free WiFi and wired Internet. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The Queen at Chester Hotel, BW Premier Collection. Parking is available for a fee.

This Victorian Chester hotel is smoke free.

  • 218 guestrooms or units
  • 7 levels
  • Conference rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Fireplace in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Queen at Chester Hotel, BW Premier Collection offers 218 air-conditioned accommodations with coffee/tea makers and a hairdryer. Digital televisions are provided. Bathrooms include a combined bath/shower unit.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Languages

English, Hindi, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Uncovered parking on site (GBP 16 per night)

Food and drink

  • Daily breakfast to-go available 6:30 AM to 9:30 AM for a fee: GBP 16.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cocktail Bar
  • Kings Quarters

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 50.00 per pet, per day
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 30 per night.
  • Cots (infant beds) are available for GBP 15 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately GBP 16.95 per person
  • Uncovered self-parking fee: GBP 16 per night
  • Pet fee: GBP 50.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15 per night
  • Rollaway bed fee: GBP 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hallmark Hotel Queen Chester
Premier Queen
Premier Queen Hotel
Queen Hotel
Chester Hotel Queen
Queen Hotel Chester
Queens Hotel Chester
Hallmark Hotel Queen
Hallmark Queen Chester
Hallmark Hotel The Queen
Hallmark Hotel The Queen Chester
The Queen at Chester BW Premier Collection
The Queen at Chester Hotel, BW Premier Collection Hotel
The Queen at Chester Hotel, BW Premier Collection Chester
The Queen at Chester Hotel, BW Premier Collection Hotel Chester

Frequently asked questions

Is parking available at The Queen at Chester Hotel, BW Premier Collection?

Yep, The Queen at Chester Hotel, BW Premier Collection has an uncovered self car park for GBP 16 per night.

How much does it cost to stay at The Queen at Chester Hotel, BW Premier Collection?

As of 2 Feb 2025, prices found for a 1-night stay for 2 adults at The Queen at Chester Hotel, BW Premier Collection on 16 Feb 2025 start from AU$133.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Queen at Chester Hotel, BW Premier Collection serve breakfast?

Yeah, guests are hooked on the to-go brekkie here! Served daily from 6:30 AM to 9:30 AM, this is the spot to fuel up for a day of adventure.

Is there a free airport shuttle available at The Queen at Chester Hotel, BW Premier Collection?

No, The Queen at Chester Hotel, BW Premier Collection does not offer an airport shuttle service.

Is there a bar or restaurant at The Queen at Chester Hotel, BW Premier Collection?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at The Queen at Chester Hotel, BW Premier Collection?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

The Queen at Chester Hotel, BW Premier Collection Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 521 out of 1003 reviews" "
Rating 8 - Good. 274 out of 1003 reviews" "
Rating 6 - Okay. 115 out of 1003 reviews" "
Rating 4 - Poor. 53 out of 1003 reviews" "
Rating 2 - Terrible. 40 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked a last minute stay and decided on The Queen at Chester and im glad we did. Hotel was lovely and clean, all staff friendly and polite. We got a complimentary room upgrade on arrival. We only had a slight issue in that we went up for another drink during breakfast and staff thought we left and cleared our table so when we came back someone else was sat there. But we got a new table no problem! And breakfast was lovely with lots of choice. Would definitely recommend and stay here again.
Stayed 1 night in Nov 2024

8/10 Good

Janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location .
Lovely hotel after a refurb , modern and comfortable rooms . Disappointed with a 4pm check in as it felt like we were hanging about waiting to get changed after travelling , but other than that all good
Stayed 1 night in Nov 2024

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Sheilagh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all round.
From first contact with reception staff to dining room staff to bar staff everyone showed professional at all times. Staff member who stood out was Eliza on reception whose smile was the best. Please pass on my gratitude to your staff especially Eliza. Our train journey home was appalling as 3 trains were severely delayed resulting in us missing connections and arriving home 2 hours late. We need another holiday with you. Thank you again
Stayed 4 nights in Oct 2024

4/10 Poor

Christopher

Travelled with group
Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Linda

We have been to this hotel numerous times and always found everything to be first rate. Lovely staff and great rooms
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, room comfort
Stains on floor of toilet Toilet seat loose and bumps against toilet seat when opening door
Stayed 1 night in Oct 2024

10/10 Excellent

Wenda-Kate

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a night away
Very warm welcome into an impressive building. All staff were friendly and helpful. Large comfortable room. Great selection at breakfast. Super convenient for the station, a little out of town but a pleasant walk . Will definitely stay again.
Stayed 1 night in Oct 2024

10/10 Excellent

Wilson

Stayed 1 night in Oct 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Sara

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cool historic ambiance...pleasant stay.
Nice location, clean, friendly helpful staff, breakfast was great also. Holel as some traditional ambiance from the good ole days, that's what made this stay a pleasure. Room was clean, spacious/comfortable. I'd stay here again! paid parking at the rear.
Stayed 2 nights in Sep 2024

10/10 Excellent

Roger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed at this hotel many times now and will keep on the staff are really friendly and the rooms I have stayed in have always been nice and clean
Stayed 1 night in Oct 2024

10/10 Excellent

David

Stayed 1 night in Oct 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not have a chance to really experience the facilities. Work on renovations has been good. We did not have enough time to experience the area. Will be looking at returning. People very friendly.
Stayed 1 night in Sep 2024

2/10 Terrible

Anna

Business traveller
Disliked: Cleanliness, staff & service
There was this horrible noise all night like a creak creak creak behind the wall, not sure if the heating or what but my gosh it was horrendous. All night long! Hardly slept 😫
Stayed 1 night in Oct 2024

10/10 Excellent

Catherine, Sparta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the street from train station, easy walk to town center. Fabulous breakfasts.
Stayed 4 nights in Sep 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous bed
Stayed 1 night in Oct 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the train station, walkable distance from shopping, parks and restaurants. Great buffet breakfast! We loved it so much we had an open night on our stay so came back for another night before moving on to Northern Ireland. Staff were accommodating, friendly and suggested a great pub down the road on the river for a late night dinner and gave us a couple complimentary drink vouchers for one of our nights!
Stayed 1 night in Sep 2024

6/10 Okay

Louisa

Stayed 1 night in Sep 2024

10/10 Excellent

Anthony

Really nice relaxing stay.👍😉
Stayed 1 night in Sep 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and attractive hotel
Stayed 1 night in Sep 2024