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The Hotel Chester

5.0 star property
Luxury hotel in Chester with a 24-hour front desk
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Hotel Chester

The Tree House | Private kitchen
Standard Studio
Exterior
The Tree House | Living area
Ralph | Living area

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Kitchen
    Kitchen
  • Free WiFi
    Free WiFi

Explore the area

Map
19 Newgate St, Chester, England, CH1 1DE
  • Chester Roman Gardens
    2 min walk
  • Roman Amphitheatre
    2 min walk
  • Grosvenor Park
    4 min walk
  • Chester (CEG-Hawarden)
    24 min drive

Room options

View all photos for Flamingo

Flamingo

Flamingo

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Select Comfort bed
Separate bedroom
Designer toiletries
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Money Penny

Money Penny

Money Penny

Highlights

Heating
Free cots/infant beds
Kitchenette
Mini-fridge
Smart TV
Separate bedroom
Select Comfort bed
Portable fan
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Secret Garden

Secret Garden

Secret Garden

Highlights

Heating
Free cots/infant beds
Kitchenette
Mini-fridge
Smart TV
Separate bedroom
Select Comfort bed
Portable fan
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Elegance

Elegance

Elegance

Highlights

Heating
Free cots/infant beds
Kitchenette
Mini-fridge
Smart TV
Separate bedroom
Select Comfort bed
Portable fan
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for The Tree House

The Tree House | Living area

The Tree House

Highlights

Separate dining area
Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Select Comfort bed
2 bedrooms
  • 58 sq m
  • City view
  • Sleeps 4
  • 2 King Beds and 1 King Sofa Bed

View all photos for Standard Studio

Standard Studio

Standard Studio

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Select Comfort bed
Rainfall showerhead
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Emerald

Emerald

Emerald

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Select Comfort bed
Designer toiletries
Hairdryer
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Bouquet

Bouquet

Bouquet

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Select Comfort bed
Designer toiletries
Hairdryer
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1762

1762 | Living area

1762

Highlights

Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Heating
Kitchenette
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Studio, 1 King Bed

Standard Studio, 1 King Bed

Standard Studio, 1 King Bed

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Select Comfort bed
Hairdryer
Designer toiletries
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Studio

Standard Studio

Standard Studio

Highlights

Individually furnished
Individually decorated
Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Select Comfort bed
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Ralph

Ralph

Ralph

Highlights

Heating
Free cots/infant beds
Kitchenette
Mini-fridge
Smart TV
Separate bedroom
Select Comfort bed
Portable fan
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Studio, 1 King Bed

Standard Studio, 1 King Bed

Standard Studio, 1 King Bed

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Select Comfort bed
Designer toiletries
Hairdryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Knightsbridge

Knightsbridge

Knightsbridge

Highlights

Heating
Kitchenette
Mini-fridge
Smart TV
Portable fan
Select Comfort bed
Designer toiletries
Hairdryer
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Zoo

Zoo | Living area

Zoo

Highlights

Heating
Free cots/infant beds
Kitchenette
Mini-fridge
Smart TV
Separate bedroom
Select Comfort bed
Portable fan
  • 40 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Safari

Safari

Safari

Highlights

Heating
Free cots/infant beds
Kitchenette
Mini-fridge
Smart TV
Portable fan
Select Comfort bed
Designer toiletries
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hotel Indigo Chester, an IHG Hotel

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.8 out of 5, Exceptional, (1000)
The price is AU$190
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Hotel Indigo Chester, an IHG Hotel

About the area

Chester

A luxury stay in the heart of Chester awaits you at The Hotel Chester. Within steps you'll find Newgate and Chester Roman Gardens. Highlights at this hotel include in-room kitchenettes, free WiFi and Smart TVs. .This pet-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Other amenities include express check-out, a fireplace in the lobby and luggage storage. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Attractions within a 10-minute drive of this 5-property class Chester hotel include Chester City Walls and Chester Zoo.

What's nearby

  • Chester Cathedral - 7 min walk - 0.6 km
  • Chester City Walls - 11 min walk - 1.0 km
  • Chester Racecourse - 12 min walk - 1.0 km
  • University of Chester - 18 min walk - 1.6 km
  • Chester Zoo - 7 min drive - 5.8 km

Getting around

  • Chester Station - 15 min walk
  • Chester (CEG-Hawarden) - 23 min drive

Restaurants

  • ‪Piccolino - Chester - ‬1 min walk
  • ‪Costa Coffee - ‬5 min walk
  • ‪Opera Grill - ‬2 min walk
  • ‪Popcorn - ‬2 min walk
  • ‪Bridge Street Coffee - ‬4 min walk

About this property

The Hotel Chester

Luxury hotel in Chester with a 24-hour front desk
The Hotel Chester offers its guests concierge services, a fireplace in the lobby, and express check-out. Public spaces have free WiFi.

This 5-star Chester hotel is smoke free.

  • 16 guestrooms or units
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Fireplace in lobby
  • No smoking on site
The Hotel Chester offers 16 accommodations with minibars and designer toiletries. Beds feature Select Comfort mattresses. Accommodation at this 5-star hotel has kitchenettes with stovetops, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 32-inch Smart televisions come with digital channels. Additionally, rooms include an iron/ironing board and portable fans. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Italian, Spanish, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service

Outdoors

  • Garden

Accessibility

  • No lift

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels

Food and drink

  • Champagne service
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Minibar
  • Toaster

More

  • Heating
  • Iron/ironing board
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out fee: GBP 30
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per stay, plus a deposit of GBP 1 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 1 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: GBP 1 per stay
  • Pet fee: GBP 30 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: GBP 30

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, JCB International and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 00000000

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

The Hotel Chester Hotel
The Hotel Chester Chester
The Hotel Chester Hotel Chester

Frequently asked questions

What is the cancellation policy at The Hotel Chester?

The Hotel Chester offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Hotel Chester?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at The Hotel Chester on 5 Dec 2024 start from AU$388.55, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes The Hotel Chester a romantic place to stay?

A champagne service and romance packages, as well as comfy beds in the guestrooms, all help set the scene for a romantic weekend at The Hotel Chester.

Is there a free airport shuttle available at The Hotel Chester?

No, The Hotel Chester does not offer an airport shuttle service.

What time are check-in & check-out at The Hotel Chester?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Hotel Chester?

Dogs are welcome at The Hotel Chester, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

The Hotel Chester Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 162 out of 191 reviews" "
Rating 8 - Good. 19 out of 191 reviews" "
Rating 6 - Okay. 6 out of 191 reviews" "
Rating 4 - Poor. 3 out of 191 reviews" "
Rating 2 - Terrible. 1 out of 191 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in central Chester.
Great little boutique aparthotel. Friendly staff clean spacious rooms. Great location right in heart of Chester & next to Grosvenor shopping centre car park.
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean. Parking is literally next door. You are next to some key Roman ruins: angle gate, coliseum foundations and Roman garden. Take the tour with the actor dressed in Roman garb.
Stayed 4 nights in Aug 2024

10/10 Excellent

J G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Love, love, love this hotel. Was our second time staying here, both times in the Secret Garden room. Very spacious, comfortable bed, quiet room, fab separate living area. Kitchenette is a real bonus. Fab fire in the bedroom too. Will certainly stay here again and maybe try a different room next time 🙂
Stayed 2 nights in Aug 2024

4/10 Poor

Tracey

Disliked: Property conditions & facilities
We stayed in the flamingo room and i was disappointed with the kitchenette area it needed a good freshing up there is all marks on the walls. The bed wasn't made very well the sheets should be nice and crisp and made to look like a luxary hotel for the amount of money we paid. When i booked online it asks what the occasion is and i put birthday because it was my 50th but there was no sign of any nice gesture like there normally is so i don't know why it asks what the occasion is for when you book It was abit of a let down... it tells you that you have pay for the smallest tub of pringles and chocolate bar when this should would have been nice to be in with the price of the room which is quite expensive with no water bottle or anything plus the milk was off.
Stayed 2 nights in Aug 2024

10/10 Excellent

Huw

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
I’ll be back!
Extremely comfortable aparthotel with spacious suites and easy access to Chester City Centre
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful little hotel. Our family of four stayed in the Zoo room for one night and found it comfortable and well-priced, with unique decor that made it stand out from bland chain hotels. Friendly staff.
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Great location for the City and walk along the walls. Liked having area to let dog out but the shared area looked a bit “work in progress” Very comfortable beds, spotlessly clean and handy kitchenette. Good communication from hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

Angus

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and great staff
Stayed 1 night in Jul 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the city centre the room was fantastic, modern and clean, All the staff were fab.
Stayed 1 night in Jul 2024

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, stayed in a suite which had everything we needed
Stayed 1 night in Jul 2024

10/10 Excellent

Damien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is AMAZING! Spotlessly clean, comfortable and everything you need. Staff are brilliant and great value for money!
Stayed 2 nights in May 2024

10/10 Excellent

Jun

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

JOSHUA

Stayed 1 night in Jul 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem in Chester
On arrival I was upgraded to the spa room which had a steam room, it was fabulous The room was very clean and spacious. The staff very friendly and welcoming. I would highly recommended this hotel
Stayed 1 night in Jun 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

JAMIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Hannah

Liked: Cleanliness, staff & service
Disliked: Room comfort
Fairly disappointing
I booked for a night away to celebrate getting a new job, so decided to book a slightly better room than would usually choose, however I was left really disappointed. The bed was lumpy and uncomfortable, and the room was absolutely boiling, I tried to open the window however they didn't stay open, there was an air conditioning unit in the room, however when I turned this on at 12/1am it was so ridiculously loud it woke my partner up. The jacuzzi bath was nice enough, but the shower wasn't powerful enough and took a long time to wash my hair Was pretty disappointed since it was to celebrate and the room wasn't worth the money
Stayed 1 night in Feb 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
We came here after we got married for a little mini-moon. The room had rose petals on the bed which was a nice touch from the hotel - thank you! We stayed in the Flamingo room and made the most of the lovely copper bath. It was gorgeous. Big room with a seperate area with sofa tv and kitchenette. Perfect for one night but could also be good if you were staying longer. Couldn’t fault the hotel, had everything we needed and staff were super friendly and attentive. We will definitely be back and look forward to trying other rooms too!
Stayed 1 night in May 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable, quirky room / apartment. Poor signage from the car park to the hotel, which could be worked upon but to be fair a nice place for the city. Very hot room but portable air con offered, which helped second night.
Stayed 2 nights in May 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved this hotel. It was roomy, comfortable, and nicely decorated. The staff were friendly and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Look no further if you looking for somewhere to stay in Chester, the rooms are amazing, we had a upgrade on our room and was blown away, the smell as you walk into The Hotel hits you as pure luxury, the staff cannot do enough for you, special thanks to Rhiannon. We will be back soon
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable hotel with a great location.
Stayed 4 nights in Apr 2024