2/10 Terrible
Andrew
Travelled with family
4 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
We reserved 4 rooms for ourself and family due to the location. It was convenient to our sons wedding venue.
We received late check-in upon arrival because they were short staffed and our room was not ready.
The night before the wedding, our room key did not work. The front desk said they couldn’t get us into our room until the morning due to a battery issue with the key box. They have us another room for the night however, we had nothing but the cloths on our backs. We slept in contacts, no toiletries, no cloths for the wedding, no medication for the night due to everything being in our locked room. We were able to get into our room the next morning and hurried to get ready. We requested a one night refund for our room and inconvenience. We were told it would be handled since we spent over $1400 in rooms.
You can imagine our surprise when a check for $50 arrived in the mail as compensation. I was not surprised that the manager never returned my two phone calls to discuss.
I recommend everyone avoid this dump. The staff was rude and unhelpful. If I could give zero stars I would.
Andrew
Stayed 2 nights in Sep 2024