2/10 Terrible
arali
Travelled with family
25 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude staff!!!
The negative vibe of the property tells so much about the management. I couldn't see how this could be a 4 star property with very dingy and not at par bathrooms. During our stay they had some sort of plumbing issues at the property, which forced the city to shut off the water, which is understandable that emergencies happen, but the way their staff responded was not acceptable.
The bathroom had scalding hot water because the cold water was shut off , my son almost got burned, and couldn't finish his shower. when we mentioned this on checkout, their reaction was well things happen n we can credit your $20 resort fee. I don't care about the resort fee, if we can spend money for a night then I don't think the $20 mattered.
I would have rather have had them given us some sort of intimation of the issue , n be apologetic about the unfortunate situation, before we had to go tell it as a complaint.
Even at check in the staff didn't go over the basic hotel amenities walk thru or the door policies anything.
arali
Stayed 1 night in Aug 2024