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Homewood Suites by Hilton Chicago Downtown South Loop

3.0 star property
Hotel with free breakfast, steps from State Street
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Homewood Suites by Hilton Chicago Downtown South Loop

Pool
Suite, 1 Bedroom, Corner | Private kitchen
Exterior
Lobby
Studio, 1 King Bed, Corner | Private kitchen

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Breakfast included
  • Restaurant
  • Gym
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk
The price is AU$152
includes taxes & fees
8 Dec - 9 Dec

Explore the area

Map
59 E. 11th Street, Chicago, IL, 60605
  • State Street
    2 min walk
  • Field Museum of Natural History
    12 min walk
  • Shedd Aquarium
    13 min walk
  • Chicago, IL (MDW-Midway Intl.)
    25 min drive

Room options

View all photos for Studio, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

49-inch Smart TV with premium TV channels, TV, Netflix

Studio, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

49-inch Smart TV with premium TV channels, TV, Netflix

Studio, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

Studio, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Non Smoking

49-inch Smart TV with premium TV channels, TV, Netflix

Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 56 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible (Hearing)

49-inch Smart TV with premium TV channels, TV, Netflix

Studio, 1 King Bed, Accessible (Hearing)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Corner

Bathroom shower

Suite, 2 Queen Beds, Accessible, Corner

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Corner

Suite, 1 Bedroom, Corner

Suite, 1 Bedroom, Corner

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 56 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Suite, 2 Queen Beds, Accessible (Hearing)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds

Studio Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking

Studio Suite, 1 King Bed, Non Smoking

Studio Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 46 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Corner

Studio, 1 King Bed, Corner | Living area

Studio, 1 King Bed, Corner

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Corner (Hearing)

49-inch Smart TV with premium TV channels, TV, Netflix

Studio, 1 King Bed, Accessible, Corner (Hearing)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
  • Sleeps 6
  • 2 Queen Beds

Similar properties

Exterior

Embassy Suites by Hilton Chicago Downtown River North

Pool
Breakfast included
Pet-friendly
Restaurant
4.1 out of 5, Very good, (3244)
The price is AU$213
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Embassy Suites by Hilton Chicago Downtown River North

About the area

Chicago

Homewood Suites by Hilton Chicago Downtown South Loop places you steps from State Street and within a 15-minute stroll of Lake Michigan. Highlights at this hotel include a restaurant, a complimentary breakfast and in-room kitchens. .The restaurant, Shang Noodle, serves Asian cuisine and is open for breakfast, brunch, lunch and dinner. Business travelers can take advantage of 2 meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, a 24-hour gym and a free manager's reception. There's also the convenience of valet parking. .Attractions within a 15-minute walk of this 3-property class Downtown Chicago hotel include Grant Park and Field Museum of Natural History.

What's nearby

  • Grant Park - 15 min walk - 1.3 km
  • Art Institute of Chicago - 16 min walk - 1.3 km
  • Soldier Field - 17 min walk - 1.5 km
  • Millennium Park - 18 min walk - 1.5 km
  • McCormick Place - 2 min drive - 2.1 km

Getting around

  • Roosevelt Station - 3 min walk
  • Chicago Museum Campus-11th Street Station - 4 min walk
  • Chicago Midway Airport (MDW) - 27 min drive

Restaurants

  • ‪Lou Malnati's Pizzeria - ‬5 min walk
  • ‪Aurelio's Pizza South Loop - ‬4 min walk
  • ‪Grant Park Bistro - ‬5 min walk
  • ‪Buddy Guy's Legends - ‬6 min walk
  • ‪Burger Bar - ‬3 min walk

About this property

Homewood Suites by Hilton Chicago Downtown South Loop

Hotel with free breakfast, steps from State Street
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Free breakfast is served daily, and guests can also enjoy a free manager's reception. WiFi is free in public spaces. Business amenities include a business centre and 2 meeting rooms. A 24-hour fitness centre, a terrace, and barbecue grills are also featured at the business-friendly Homewood Suites by Hilton Chicago Downtown South Loop. Limited parking is available for a fee and is offered on a first-come, first-served basis. You'll have access to the health club at a partner property.

This 3-star Chicago hotel is smoke free.

  • 196 guestrooms or units
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Corner/local shop
  • Terrace
  • BBQ grill(s)
  • Lift
  • No smoking on site
  • Dining venue
Homewood Suites by Hilton Chicago Downtown South Loop offers 196 accommodations with washers/dryers and laptop-compatible safes. This accommodation is furnished with double sofa beds. 49-inch Smart televisions come with Netflix. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (USD 65 per night; includes in/out privileges)
  • Limited on-site parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • Shang Noodle
  • Tea %

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • In-room washer/dryer
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with premium channels
  • Netflix

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 65 per night (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and mobile payments; cash is not accepted
Mobile payment options include: Apple Pay
Safety features at this property include a fire extinguisher, a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, mobile payments and Apple Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Chicago Downtown South Loop Hotel
Homewood Suites Hilton Hotel
Homewood Suites Hilton Chicago Downtown South Loop
Homewood Suites Hilton
Homewood Suites by Hilton Chicago Downtown South Loop Hotel
Homewood Suites by Hilton Chicago Downtown South Loop Chicago

Frequently asked questions

What is the cancellation policy at Homewood Suites by Hilton Chicago Downtown South Loop?

Homewood Suites by Hilton Chicago Downtown South Loop offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Homewood Suites by Hilton Chicago Downtown South Loop?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Homewood Suites by Hilton Chicago Downtown South Loop on 8 Dec 2024 start from AU$151.95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Homewood Suites by Hilton Chicago Downtown South Loop?

Yep, Homewood Suites by Hilton Chicago Downtown South Loop has secured covered valet parking with in/out privileges for USD 65 per night. Onsite parking is limited (max 1 space per unit).

Are there any beaches close to Homewood Suites by Hilton Chicago Downtown South Loop?

The closest beach to Homewood Suites by Hilton Chicago Downtown South Loop is Oak Street Beach (3.8 km).

Does Homewood Suites by Hilton Chicago Downtown South Loop have a pool?

Yep, and guests love it! Homewood Suites by Hilton Chicago Downtown South Loop has a pool.

Is Homewood Suites by Hilton Chicago Downtown South Loop family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Homewood Suites by Hilton Chicago Downtown South Loop is a hit with families.

Does Homewood Suites by Hilton Chicago Downtown South Loop serve breakfast?

You bet, our travelers speak well of the free buffet breakfast here! Offered weekdays from 6:00 AM to 9:00 AM and weekends between 7:00 AM and 10:00 AM, this is the spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Homewood Suites by Hilton Chicago Downtown South Loop?

No, Homewood Suites by Hilton Chicago Downtown South Loop does not offer an airport shuttle service.

Is there a bar or restaurant at Homewood Suites by Hilton Chicago Downtown South Loop?

Yep, you can grab a meal at Homewood Suites by Hilton Chicago Downtown South Loop's onsite restaurant that serves Asian cuisine.

What time are check-in & check-out at Homewood Suites by Hilton Chicago Downtown South Loop?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Homewood Suites by Hilton Chicago Downtown South Loop Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1063 out of 1737 reviews" "
Rating 8 - Good. 415 out of 1737 reviews" "
Rating 6 - Okay. 144 out of 1737 reviews" "
Rating 4 - Poor. 60 out of 1737 reviews" "
Rating 2 - Terrible. 55 out of 1737 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ali J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again b
Stayed 3 nights in Aug 2024

8/10 Good

Halyna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay over the weekend. Some highlights are close proximity to attractions, ease of check in and out, suite had kitchen, dishes and utensils. Didn't like the rate for 6 people -2 queen beds in a suite was charged 500 a night where same room for 4 people was cheaper, could have booked 2 rooms for 3 people each for 100 extra dollars for 2 nights. I wish they charged a room, not amount of people. Oh, well. Now, the coffee at breakfast was unbearable. Burnt stuff. Ended up ordering Starbucks next morning. Much better. Empty shampoo and conditioner bottles that were built in a shower. One would think to refill it when cleaning, not wait when someone in the shower finds it out, and has to take a shower twice to wash the hair later. Prompt response from housekeeping when called though. Room gets cleaned every other day, good thing our group is neat and respectful people. But for 500/night, I expect better. 4/5, probably would stay again but book 2 rooms for 6 people for almost the same price and brought own coffee.
Stayed 2 nights in Aug 2024

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, property conditions & facilities
Great time
Stayed 3 nights in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Rajesh, Bloomington

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Aug 2024

8/10 Good

Angela

Liked: Cleanliness, staff & service
The pool and dining area are very small and very crowded. Housekeeping is inconsistent.
Stayed 5 nights in Aug 2024

10/10 Excellent

Darron

Liked: Cleanliness, staff & service, property conditions & facilities
Great valet and front desk staff, also enjoyed the nice breakfast area
Stayed 1 night in Aug 2024

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, comfortable place.
Stayed 1 night in Aug 2024

8/10 Good

VIJAYANT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have mixed feelings about my stay at the Homewood Suites by Hilton. I will share the good and bad: The Good: * My check in experience was just amazing. A nice lady named Shyvon greeted me and checked me in earlier (1:45pm when check in time is 4pm). * The room was really great and clean and everything worked perfectly. The entertainment system, the bathroom, the kitchen, etc. Everything was really great. The bed was so comfortable. * Whenever I ran out of coffee pods, all I had to do was call reception and within minutes someone was up with extras. The Bad: * The room was not serviced or cleaned the entire time I was there. When I called on the 2nd day, they said that they clean the rooms every two days. That’s fine with me. But then it still wasn’t cleaned on the 3rd day. And when I called front desk to mention that, there was no action taken let alone any acknowledgment or apology. * The breakfast was pretty ok. I’m not a big complainer about food quality. What I found dismal is that every thing was single use plastics! The plates, utensils, cups, everything. In this day and age in 2024, a brand like Hilton not offering metal utensils and ceramic plates while claiming to care for the environment … I was shocked and didn’t have breakfast on the 3rd day to not support this. It felt so cheap. Even the cheapest all inclusive resorts don’t do that. * They charge for early check in before 2Pm Overall though I would recommend this hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Jun 2024

8/10 Good

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Myself, my husband, and our teenage son stayed here for a weekend trip. The location is phenomenal! We walked almost every place we wanted to go, or took an Uber/taxi when our feet got too tired (ex: ~$20 from hotel to Navy Pier, which is just over 2 miles). The front desk staff is very friendly and helpful, the included breakfast was really great, and the room had any amenities we needed. The only slightly inconvenient things we noticed: a little mold in the shower at the caulk line, a drip in the shower that kept hitting the metal drain, the ceiling fan was a little noisy, and the pillows weren't the best. Honestly, nothing that would stop us from staying here again.
Stayed 2 nights in Aug 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Was a pleasure
Stayed 5 nights in Aug 2024

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property. Clean, safe and perfect for our family of 5. Easy walk to some attractions … we even walked to 45 minutes to Navy Pier with relative ease. Hotel staff were pleasant and helpful. A later breakfast option (until 10, rather than 9) would have made for a less busy breakfast rush. Valet parking is costly, but other local options are available (check Spot Hero). All in all, would stay again and recommend to others.
Stayed 3 nights in Aug 2024

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Anthony

Stayed 1 night in Aug 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great South Loop Hotel
Great hotel in a great location. Breakfast included as well with good variety.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Jenny

Travelled with family
Excellent hotel and location!!
Stayed 1 night in Aug 2024

4/10 Poor

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Room over booked
Room was overbooked. Came in for a concert and didnt check in until about 1 am only to find out i didnt have a room. They did comp me a room at another hotel, an hour away... by the time i got to the other hotel and in, it was after 3. The person at the original hotel was going to try and do something to help with the 2 remaining nights i had planned on staying, but had to wait until after 11 the next day (had to check out by noon at the new hotel). The original hotel had extra rooms open up aparently between 1 and 11 (of course at a higher rate) that i was able to book. But this completely messed over a full day of my trip. Valet was rude, literally laughed in my face regarding the vehicle (an old truck), hands on knees laughed and shook his head. May be a one off situation but i will not be staying at this hotel in the future. Hotel (excluding staff) was nice enough
Stayed 3 nights in Aug 2024

10/10 Excellent

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. One issue with the lock but was fixed within 10 minutes.
Stayed 3 nights in Aug 2024

8/10 Good

Robert

Stayed 3 nights in Jul 2024

6/10 Okay

Joel

Liked: Cleanliness, room comfort
Great potential. Never Again.
Tried 4 times to get the TV fixed. Only sound no picture. Needed to unplug and reboot every time. NO one would help. Front desk said just reboot. Waited over hour for engineer never showed up. House keeping every other day, no problem, no one told us until we spoke to manager.
Stayed 6 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay—customer service was phenomenal! The only issue was valet parking as it was full for the duration of the stay. We found a spot a few moments away so overall, appreciate the staff’s time and attention!
Stayed 3 nights in Aug 2024