2/10 Terrible
Sharia
7 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the worst hotel I have ever stayed at. It was giving motel vibes at hotel prices. The pictures of the property are very deceptive. I was not comfortable at all. I struggled even sitting down. When I asked for a partial refund I was told by Expedia that there was nothing they could do unless I left the hotel altogether and booked somewhere. This was impossible considering the events going on in the city during my stay. Most other hotels were booked or their rates were extremely high. Also, Expedia referred me to the front desk, but the front desk said I needed to talk to Expedia. So, since I was pretty much forced to spend 2 nights in this dump. I went and complained again. I ended being switched 3 times and this was after getting in late from flight delays with Frontier (terrible airline). The first room was terrible, had a spider crawling across the wall. The shower curtain was nasty/smelly and the towels. My second room had a rusty toilet and rust around the tub drain. My third seemed sub par until I reached for a towel and the whole rack fell, only inches from my foot. I ended having to spend extra money to get cleaning supplies to disinfect and clean. I would not recommend this hotel at all. This building needs to shut down and condemned. The staff was ok. They all seemed very nonchalant which I guess matches the deplorable conditions they have to work in. I am still waiting on a refund because this was absolutely horrible.
Sharia
Stayed 2 nights in Aug 2024