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Kingsmill Resort

4.0 star property
Private beach and indoor pool, near Busch Gardens Williamsburg
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Kingsmill Resort

Couples treatment room(s), sauna, hot tub, steam room, body treatments
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Kayaking
Marina
Coffee/tea maker

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Room service
  • Bar
  • Pet-friendly
The price is AU$240
includes taxes & fees
8 Feb - 9 Feb

Explore the area

Map
1010 Kingsmill Rd, Williamsburg, VA, 23185
  • Kingsmill Plantation Golf Course
    ‪2 min walk‬
  • Busch Gardens Williamsburg
    ‪6 min drive‬
  • College of William and Mary
    ‪8 min drive‬
  • Newport News, VA (PHF-Newport News - Williamsburg Intl.)
    ‪26 min drive‬

Room options

View all photos for Resort One Bedroom Condo

Resort One Bedroom Condo | Living area

Resort One Bedroom Condo

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
HDTV
Washer/dryer
  • 76 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe One Bedroom Condo

Deluxe One Bedroom Condo | Living area

Deluxe One Bedroom Condo

Highlights

Separate dining area
Separate sitting area
Fireplace
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
HDTV
  • 76 sq m
  • Park view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Four Bedroom Cottage

Premium bedding, down duvets, in-room safe, desk

Four Bedroom Cottage

Highlights

Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
HDTV
Premium bedding
Blackout curtains
  • 228 sq m
  • River view
  • Sleeps 10
  • 3 King Beds and 2 Queen Beds

View all photos for Resort Double Guestroom

Resort Double Guestroom

Resort Double Guestroom

Highlights

Air conditioning
Mini-fridge
HDTV
Premium bedding
Blackout curtains
Down duvet
Bathrobes
Hairdryer
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Three Bedroom Cottage

Three Bedroom Cottage

Three Bedroom Cottage

Highlights

Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
HDTV
Premium bedding
Blackout curtains
  • 209 sq m
  • River view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Resort King Guestroom

Resort King Guestroom

Resort King Guestroom

Highlights

Air conditioning
Mini-fridge
HDTV
Premium bedding
Blackout curtains
Down duvet
Bathrobes
Hairdryer
  • 35 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Guestroom

Premium bedding, down duvets, in-room safe, desk

Deluxe Double Guestroom

Highlights

Air conditioning
Mini-fridge
HDTV
Premium bedding
Blackout curtains
Down duvet
Bathrobes
Hairdryer
  • 35 sq m
  • Park view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King Guestroom

Deluxe King Guestroom

Deluxe King Guestroom

Highlights

Air conditioning
Mini-fridge
HDTV
Premium bedding
Blackout curtains
Down duvet
Bathrobes
Hairdryer
  • 35 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

Similar properties

Pool

Hilton Vacation Club The Historic Powhatan Williamsburg

Pool
Kids pool
Parking included
Free WiFi
4.5 out of 5, Wonderful, (2612)
The price is AU$156
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Hilton Vacation Club The Historic Powhatan Williamsburg

About the area

Williamsburg

A family-friendly stay in Williamsburg awaits you at Kingsmill Resort. Within steps you'll find Kingsmill Plantation Golf Course and Kingsmill Beach within a 10-minute stroll. Highlights at this beach hotel include 4 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The restaurant, James Landing Grille, serves American cuisine and is open for dinner. At the hotel's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the nearby private beach where you'll find sunloungers, and enjoy the 15 outdoor tennis courts and golf course. Other amenities include an indoor swimming pool, a marina and free Wi-Fi in public areas. Each morning buffet breakfast is served between 7 AM and 11:00 AM. There's also the convenience of free self parking. .With a stay at this Kingsmill hotel, you'll be 3.1 km (1.9 mi) from Busch Gardens Williamsburg.

What's nearby

  • Kingsmill Plantation Golf Course - 2 min walk
  • Busch Gardens Williamsburg - 6 min drive
  • College of William and Mary - 8 min drive
  • Water Country USA - 9 min drive
  • Williamsburg Winery - 12 min drive

Getting around

  • Williamsburg Transportation Center - 15 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 55 min drive

Restaurants

  • ‪Das Festhaus - ‬8 min drive
  • ‪Starbucks - ‬6 min drive
  • ‪Marco Polo's Marketplace - ‬9 min drive
  • ‪Trapper's Smokehouse - ‬7 min drive
  • ‪Grogan's Pub - ‬6 min drive

About this property

Kingsmill Resort

Private beach and indoor pool, near Busch Gardens Williamsburg
Feel the sun on your face and the sand in your toes on the private white sand beach, located just 4.4 kilometres away. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Enjoy a summer holiday at Kingsmill Resort, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a children's pool, a seasonal outdoor pool and outdoor tennis courts. Self parking is free.

This Williamsburg hotel is smoke free.

  • 329 guestrooms or units
  • 4 levels
  • 35 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Deli
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Games room or arcade
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Kingsmill Resort offers 329 accommodations with a safe and free newspapers. Beds feature down duvets and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, dressing gowns, complimentary toiletries and hairdryers.

This Williamsburg hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on request and change of towels can be requested.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open selected days. Children under 17 years old are not allowed in the spa without adult supervision.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free secured, uncovered self parking on site
  • Free secured, uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: USD 25 for adults and USD 12 for children
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Currents
  • Eagles
  • Elements 1010
  • James Landing Grille
  • The Mill

Things to do

  • 15 outdoor tennis courts
  • 36-hole golf course
  • Arcade/game room
  • Bicycle equipment shop
  • Bicycle rentals
  • Bicycle tours
  • Children's pool
  • Fishing
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Gym
  • Hiking/biking trails
  • Indoor pool
  • Kayaking
  • Lazy river
  • Motor boating
  • Paddleboard
  • Personal motorised watercraft
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Spa tub
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Waterslide

Family friendly

  • Arcade/game room
  • Babysitting
  • Children's pool
  • Fenced pool
  • Indoor pool
  • Lazy river
  • Lifeguards on site
  • Seasonal outdoor pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Housekeeping (on request)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Direct access to a private beach
  • Dock
  • Firepit
  • Garden
  • Marina
  • On a river
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open select days
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Hardwood flooring in public areas
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Monday:
  • Full-service spa

Access methods

Staffed front desk

Pets

  • Pets: USD 79 per accommodation, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 49 per accommodation, per night
The resort fee includes:
  • Beach access
  • Bicycle storage
  • Business centre/computer access
  • Children's club/arcade access
  • Concierge service
  • Faxes
  • Fitness centre access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Newspaper
  • Partner property access
  • Phone calls
  • Pool access
  • Shuttle service
  • Spa access
  • Hot tub access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25 for adults and from USD 12 for children
  • Pet fee: USD 79 per accommodation, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • The seasonal pool will open on 01 March and close on 31 October.
  • Pool access available from 11:00 AM to 9:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Kingsmill
Kingsmill Resort
Kingsmill Resort Williamsburg
Kingsmill Williamsburg
Kingsmill Hotel Williamsburg
Kingsmill Hotel Williamsburg
Kingsmill Resort Hotel
Kingsmill Resort Williamsburg
Kingsmill Resort Hotel Williamsburg

Frequently asked questions

What is the cancellation policy at Kingsmill Resort?

Kingsmill Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kingsmill Resort?

As of 22 Jan 2025, prices found for a 1-night stay for 2 adults at Kingsmill Resort on 8 Feb 2025 start from AU$162.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kingsmill Resort?

Yep, Kingsmill Resort has a free self car park, free extended parking and free RV/bus/truck parking.

Are there any beaches close to Kingsmill Resort?

Yep, Kingsmill Resort is a short 8-minute walk from Kingsmill Beach. Fun beach activities include kayaking, fishing and swimming. You can also find motor boats.

Is there a spa on site at Kingsmill Resort?

Yep, there is an onsite spa at Kingsmill Resort. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Kingsmill Resort have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 11:00 AM to 9:00 PM (Seasonal outdoor pool open from March 01 to October 31).

Does Kingsmill Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Kingsmill Resort?

Kingsmill Resort features a full-service spa, an indoor pool and 4 restaurants.

What makes Kingsmill Resort a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Kingsmill Resort.

Is Kingsmill Resort family-friendly?

You bet! With amenities such as a children's pool, children's meals and babysitting services, it's no surprise that Kingsmill Resort is a hit with families.

Does Kingsmill Resort serve breakfast?

Sure does, buffet breakfast is on offer daily from 7 AM to 11:00 AM.

Is there a free airport shuttle available at Kingsmill Resort?

No, Kingsmill Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Kingsmill Resort?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Kingsmill Resort?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Is there a golf course on site at Kingsmill Resort?

Yep, Kingsmill Resort has a 36-hole golf course. A golf driving range, golf lessons, golf carts and a clubhouse are also available.

Kingsmill Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 617 out of 1001 reviews" "
Rating 8 - Good. 235 out of 1001 reviews" "
Rating 6 - Okay. 95 out of 1001 reviews" "
Rating 4 - Poor. 28 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for Busch gardens. Lots to do and beautiful views of river everywhere you turn.
Stayed 2 nights in Oct 2024

10/10 Excellent

Stan

Stayed 2 nights in Oct 2024

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Leah

Travelled with family
Liked: Cleanliness, amenities
The amenities are beautiful but the rooms could use an update. Could use more staffing and/or more training.
Stayed 1 night in Oct 2024

2/10 Terrible

Robert

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Spa cancel our reservation one hour before our reservation time and the whole reason we went was for the spa day. Had a hard time getting a refund. Would not go back there.
Stayed 2 nights in Jul 2024

10/10 Excellent

sheletta, Henrico

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very quiet
Stayed 1 night in Oct 2024

10/10 Excellent

john, okatie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a condo and enjoyed it very much. We could tell that the condos were built some time ago, however. They are showing their age and some of the kitchen amenities were rather old fashioned. We enjoyed The Mill. It was convenient and well stocked with many yummy provisions. The restaurant near the proshop was very good and we had 2 good meals there. The restaurant at the marina was not so good. They closed early on the night we arrived because of lack of business so we had to go to the one next to the proshop thank goodness!. The meal that we did have at the one at the marina 2 nights later was not good, Oysters on the half shell were warm and slimmy. The fried calamari was good, but the crab cake was poorly done. The shrimp tacos were OK. The bar staff at both restaurants were outstanding. We played the River Course on Friday afternoon, 10/4. Excellent layout, but maintenance left a lot to be desired. The staff in the Proshop were not helpful. KingsMill is a beautiful property. Getting back to basics should be a high priority.
Stayed 3 nights in Oct 2024

2/10 Terrible

haleh

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was terrible. We had requested a quite room. They picked us a room with tennis courts right behind our balcony. When asked for a different room they assured us that tennis courts would be closed during our stay. The next morning we were waken up at 8 am by tennis players. When I complained to front desk about people in front desk lied the day before the manager named Justin said the next time you book a room with us make sure to book a delux room. He didn't even apologize that their staff lied. Never going back.
Stayed 2 nights in Oct 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Oct 2024

8/10 Good

Shanelle

Liked: Cleanliness, staff & service, property conditions & facilities
The property was really nice. For the most part it was quiet. Could hear the people above walking, etc. When we arrived it was after 9 so unfortunately a lot of places were closed. Will have to visit there again to have dinner by the water and maybe ride the bikes
Stayed 1 night in Oct 2024

8/10 Good

Stephen, Virginia Beach

Travelled with partner
Liked: Amenities, property conditions & facilities
Service in golf course restaurant was slow. Had to hang our shower curtain and remove spider webs. James Landing Grill was closed for private event but had music advertised and was looking forward to going.
Stayed 1 night in Sep 2024

8/10 Good

Catherine

Stayed 2 nights in Sep 2024

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful & meticulously maintained. Everyone we dealt with was wonderful. Our Suite was even better than we hoped. Only disappointment was the Lazy River had closed already for the season. The other pools we visited were wonderful.
Stayed 3 nights in Sep 2024

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely! We especially loved the gym and view of river!
Stayed 3 nights in Sep 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service
Not quite what we expected
To start computer was down so staff had to take out information on paper. Sal took out information and was very patience, friendly, and professional. People in lobby using foul language in front of small children. Old men acting like frat boys. If this is the clientele you are marketing to this is fine but you should not advertise the KM for families. Rooms were clean but showing age and could use some TLC. Air conditioner was loud and made it difficult to sleep. Location of room was nice being on the water. I would consider another location the next time we are in Williamsburg. Again, staff was top notch.
Stayed 2 nights in Sep 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our visit!
Stayed 3 nights in Sep 2024

6/10 Okay

Brian

Travelled with family
Disliked: Cleanliness, staff & service
We prepaid through Expedia for a king condo and when we arrived the front desk person informed me that they didn’t have a room for me. Then offered a candlewoods suite hotel for free. Nowhere close in comparison. When I said no the clerk said they just had a cancellation but would need to clean it. This was at 730pm. We had to wait 2.5 hrs to final get into the room.
Stayed 2 nights in Sep 2024

4/10 Poor

Eliz

Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
The resort was subject to a data breach. The buffet breakfast was ordinary. Not all of the front desk staff were welcoming.
Stayed 2 nights in Sep 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and clean
Stayed 3 nights in Sep 2024

2/10 Terrible

Stephanie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures were severely misleading. The condo we had was old, beat up fixtures and furnishings. The toilet paper was really rough. The outside noise was loud, even with “quiet hours” in place on the property. Their phones and credit card machines didn’t work the whole time we were there, for 4 days. We had to manually write down our credit card numbers which I was really not comfortable doing. We had to text them if we needed anything or go to the front desk. When we got into the room, we noticed a half full kids juice box on the windowsill and pillows on the floor; also a dirty sock in the closet. There were dead frogs in the pool, we had to ask the lifeguards to clean them up. The lifeguards were just sitting around not doing anything. The pool was dirty. I would not recommend this resort, too overrated and overpriced by far. Only stayed here bc of golf and proximity to Busch Gardens. Their resort fee is a joke at $50 a night.
Stayed 3 nights in Sep 2024

4/10 Poor

Patty

Liked: Cleanliness
Was only staying one night. As soon as we checked in the power went out throughout the resort. We were not able to dine at the restaurant. I had prepaid for the room and at checkout was charged a $40 resort fee. I asked nicely if this could be waived and was told no. Obviously you won’t see me again.
Stayed 1 night in Sep 2024

2/10 Terrible

Robert

I tried to cance; because my plans had changed, and was not allowed to cancel. I tried on Wednesday with Hotels.com and received a message that the hotel did not allow a cancellation, then tried with the Hotel onThursday and Friday and was told it was too late.
Stayed 1 night in Sep 2024

10/10 Excellent

Jarrad

Stayed 2 nights in Aug 2024