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Mercure Hunter Valley Gardens

4.5 star property
Winery motel connected to a shopping centre in Pokolbin with a winery

Photo gallery for Mercure Hunter Valley Gardens

Exterior
View from property
Terrace/patio
Fireplace
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast available
  • Bar
The current price is AU$161
includes taxes & fees
24 Feb - 25 Feb

Explore the area

Map
Cnr Broke And Macdonald Road, Pokolbin, NSW, 2320
  • Hunter Valley Gardens
    ‪1 min walk‬
  • Tempus Two Winery
    ‪4 min walk‬
  • Roche Estate
    ‪5 min walk‬
  • Cessnock, NSW (CES)
    ‪5 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Patio
Air conditioning
Connecting rooms available
Fridge
TV
Premium bedding
Separate bath and shower
Eco-friendly toiletries
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed

Studio, 1 King Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
TV
Premium bedding
Hairdryer
Eco-friendly toiletries
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Double Beds

Studio, 2 Double Beds

Studio, 2 Double Beds

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
TV
Premium bedding
Hairdryer
Eco-friendly toiletries
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
TV
Premium bedding
Separate bath and shower
Eco-friendly toiletries
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

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  • Pet-friendly
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (1001)
The price is AU$269
for 1 room
includes taxes & fees
7 Mar - 8 Mar
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About the area

Pokolbin

You'll be connected to a shopping centre at Mercure Hunter Valley Gardens, and within a short 5-minute stroll of Hunter Valley Gardens and Tempus Two Winery. Highlights at this family-friendly motel include a full-service spa, a winery and a restaurant. .A day of pampering at Heavenly Hunter can include massages, body scrubs and facials along with aromatherapy and mani/pedis. The restaurant, Elements Restaurant, is open for breakfast, lunch and dinner. At the motel's own lounge bar, you can stop for a drink. Enjoy the 2 outdoor tennis courts, outdoor swimming pool and 24-hour gym plus access to mini golf. Business amenities include meeting rooms, conference space, and a business centre. Other amenities include free wired Internet in public areas, a hot tub and a sauna. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 4.5-property class Pokolbin motel include Roche Estate and Brokenwood Wines.
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What's nearby

  • Hunter Valley Gardens - 1 min walk
  • Roche Estate - 5 min walk
  • Brokenwood Wines - 7 min walk
  • Hope Estate - 18 min walk
  • Cypress Lakes Golf and Country Club - 3 min drive

Getting around

  • Branxton Station - 15 min drive
  • Newcastle, NSW (NTL-Williamtown) - 53 min drive

Restaurants

  • ‪Leogate Estate Wines - ‬5 min drive
  • ‪Harrigan's Hunter Valley - ‬6 min walk
  • ‪Brokenwood Wines - ‬8 min walk
  • ‪Oak & Vine - ‬3 min drive
  • ‪Sabor Dessert Bar - ‬2 min drive

About this property

Mercure Hunter Valley Gardens

Winery motel connected to a shopping centre in Pokolbin with a winery
A winery is on site. Mercure Hunter Valley Gardens offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Wired Internet is free in public spaces.

A business centre and meeting rooms are available. A children's pool, a 24-hour health club, and a hot tub are also featured at the family-friendly Mercure Hunter Valley Gardens. Self parking is free.

This 4.5-star Pokolbin motel is smoke free.

  • 72 guestrooms or units
  • 2 levels
  • 9 buildings
  • Conference rooms
  • Winery on site
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue
Mercure Hunter Valley Gardens offers 72 accommodations, which are accessible via exterior corridors and feature minibars and free newspapers. Beds feature premium bedding. Televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

This Pokolbin motel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Heavenly Hunter has 2 treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 35 to 35 for adults and AUD 14 to 14 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Elements Restaurant

Things to do

  • 2 outdoor tennis courts
  • 24-hour health club
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Helicopter/aeroplane tours
  • Library
  • Mini golf
  • Outdoor pool
  • Playground
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas
  • Winery

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Cot (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 52-cm TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 69.00
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 25.0 per night.
  • Cots (infant beds) are available for AUD 15.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 35.00 to 35.00 for adults and AUD 14.00 to 14.00 for children
  • Late check-out fee: AUD 69.00 (subject to availability)
  • Crib (infant bed) fee: AUD 15.0 per night
  • Rollaway bed fee: AUD 25.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Mercure Hunter Valley Gardens Pokolbin
Mercure Resort Hunter Valley Gardens Pokolbin
Mercure Hotel Pokolbin
Mercure Hunter Valley Resort Pokolbin
Mercure Resort Hunter Valley Gardens Hotel Pokolbin
Mercure Hunter Valley Pokolbin
Mercure Hunter Valley
Mercure Resort Hunter Valley Gardens
Mercure Hunter Valley Gardens
Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin
Mercure Hunter Valley Resort
Mercure Hunter Valley Gardens Motel
Mercure Resort Hunter Valley Gardens
Mercure Hunter Valley Gardens Pokolbin
Mercure Hunter Valley Gardens Motel Pokolbin

Frequently asked questions

What is the cancellation policy at Mercure Hunter Valley Gardens?

Mercure Hunter Valley Gardens offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Hunter Valley Gardens?

As of 21 Feb 2025, prices found for a 1-night stay for 2 adults at Mercure Hunter Valley Gardens on 24 Feb 2025 start from AU$160.55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Hunter Valley Gardens?

Yep, Mercure Hunter Valley Gardens has a free self car park.

Is there a spa on site at Mercure Hunter Valley Gardens?

Yep, Heavenly Hunter is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Mercure Hunter Valley Gardens have a pool?

Mercure Hunter Valley Gardens has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Mercure Hunter Valley Gardens?

Mercure Hunter Valley Gardens features a full-service spa, a winery and a 24-hour health club.

What makes Mercure Hunter Valley Gardens a romantic place to stay?

1 hot tub and an attached winery, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Mercure Hunter Valley Gardens.

Is Mercure Hunter Valley Gardens family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as cots/infant beds in the guestrooms, it's no surprise that Mercure Hunter Valley Gardens is a hit with families.

Does Mercure Hunter Valley Gardens serve breakfast?

Sure does, cooked-to-order breakfast is offered on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Mercure Hunter Valley Gardens?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Mercure Hunter Valley Gardens?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Mercure Hunter Valley Gardens?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at Mercure Hunter Valley Gardens?

No, only service animals are allowed.

Mercure Hunter Valley Gardens Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 442 out of 983 reviews
Rating 8 - Good. 345 out of 983 reviews
Rating 6 - Okay. 128 out of 983 reviews
Rating 4 - Poor. 44 out of 983 reviews
Rating 2 - Terrible. 24 out of 983 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Stuart

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Understaffed, The food was below par both diner and breakfast. Mg wife and I wanted to return our rooms and perhaps take a bath before bed only to find that the bath was not clean and had hair in it from previous guest extremely unsanitary.
Stayed 1 night in Feb 2025

6/10 Okay

Adam

Stayed 2 nights in Jan 2025

10/10 Excellent

Belinda

Stayed 1 night in Jan 2025

8/10 Good

Jun

Stayed 1 night in Dec 2024

8/10 Good

Jun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2025

10/10 Excellent

Jo-Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room, really enjoyed the spa
Stayed 2 nights in Dec 2024

10/10 Excellent

Emlyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Adele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodation is so close to the Hunter Valley Gardens which ia super convenient. Very comfortable, perhaps a little dated
Stayed 1 night in Nov 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Sep 2024

6/10 Okay

Dipen

Liked: Cleanliness
Disliked: Staff & service
Easy access to surrounding area. The staff wasn't very helpful.
Stayed 1 night in Nov 2024

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The Hunter Valley Mercure is a nice hotel. The rooms are clean and beds are comfy. The hotel has a nice pool and hot tub. The service on the other hand is less than desirable. Our room was not made over a 2 day stay and the only thing reception said was "there was a lot of check-out this morning, and it must has been missed" They did offer to do it now but didn't really insist when I said it'll be fine. The breakfast buffet was plentiful and the quality was good enough, but once again the service was quite poor. The dining room was freezing due to poor A/C management (I guess) and when asked if we could eat outside the waitstaff didn't object but we had to ask for cutlery (as these were already set on all tables but not outside) and they didn't come to clean the dirty outside table fully aware of the table cleanliness (or lack of I should say) having brought the said cutlery. We can recommend the place but hopefully we get more professional staff during your stay.
Stayed 2 nights in Oct 2024

8/10 Good

Yousry

Stayed 1 night in Oct 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room were spaces, clean and the location was good
Stayed 1 night in Oct 2024

10/10 Excellent

Jen

Stayed 1 night in Oct 2024

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent, this contributed to our trip and made all our worries go away.
Stayed 1 night in Oct 2024

2/10 Terrible

Susan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms not clean. Phone to reception does not work.
Stayed 1 night in Oct 2024

10/10 Excellent

Marian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located for our needs. The staff were friendly especially Geoff the young barman, waiter and everything in between. He was always smiling and went out of his way to accommodate us. The Resturant was lovely and food delicious. Some evening entertainment like a musician and the candles lit in the library would showcase this hotel. Will definitely return.
Stayed 3 nights in Oct 2024

10/10 Excellent

Charles H, Miami Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem is the dirt in the spaces that you can’t see, behind the bed, years of dust ( somebody’s skin flakes, I assume 😳)
Stayed 1 night in Sep 2024

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location to wineries etc., was just what we wanted.
Stayed 4 nights in Sep 2024

2/10 Terrible

Nigel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The place was nice but I had to check out and return home after just one night as my mother was rushed to hospital and is now in Woy Woy Rehabilitation Centre... I know you have rules regarding refunds and I didn't ask for a refund but the lady at desk made it clear I wasn't getting one. I was disappointed they couldn't at least have given a days refund or something. On that basis, I'll never go there again nor recommend it. Regards Nigel Davis 0433665501
Stayed 4 nights in Sep 2024

10/10 Excellent

mr james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room 402 bathroom ceiling very dirty. both shower heads badly need cleaning
Stayed 1 night in Aug 2024

10/10 Excellent

Allison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just needed a room for the night for an event the following morning but we were pleasantly surprised. Games room (free) and swimming pool and the Bistro meant it was easy for the little one with us but it was in walking distance to the HV shops too. Great central location and facilities, friendly staff.
Stayed 1 night in Aug 2024

4/10 Poor

teleah

Travelled with partner
Disliked: Cleanliness
Got to our first room and the wall was covered in bugs, but luckily there is complementary bug spray with the room, which was no help. The aircon was also not working. We moved to another room, which had a large huntsman on the door, which understandably cannot be controlled, however when entering the room the walls were covered with mosquitoes and bugs and we were greeted with a spider in the bed. Really disappointed and ended up leaving for another hotel.
Stayed 1 night in Aug 2024

6/10 Okay

DENISH

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Things I liked: Quiet Parking availablity Close to hunter valley garden Spa & swimming pool Things I didn’t like: Rooms are outdated Cleanliness of room is okay ( pillows smelled weird, can see spider web on doors) Poor customer service ( kettle was missing in our room, called front office to get one , didn’t arrive in 1&1/2 hr) Hope this helps
Stayed 2 nights in Aug 2024

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and handy to the area. Clean and nice bathroom.
Stayed 2 nights in Aug 2024