2/10 Terrible
michelle
Travelled with family
30 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BEWARE OF BREAK-IN'S! Our stay was filled with issues that left us extremely dissatisfied. The most alarming issue was the complete failure of the hotel’s security. During my stay, my car, along with eight others, was broken into in the parking lot, despite the presence of two security guards on duty at the time. This raises serious concerns about how such a large-scale incident could occur under their watch. The fact that two guards were on duty and yet nine cars were targeted suggests a severe lapse in oversight or, worse, complicity. When I reported the break-in, the staff offered little concern. As a gesture of compensation, the hotel only comped one of our two nights, which didn’t come close to covering the cost of repairing two broken car windows. Beyond the financial burden, the experience left me feeling unsafe and violated. Adding to the disappointment, the cleanliness of the room was questionable. Upon check-in, the beds looked like someone had already laid on them, and there were ice tea bottles on the floor which was both unsettling and unhygienic. These issues made it clear that attention to detail and guest experience were not priorities at this property. I stayed here expecting a secure and comfortable environment, but instead, I left with damaged property, additional expenses, and a sense of unease. The hotel needs to implement much much stronger security measures and accountability for their staff. I would not recommend staying here!
michelle
Stayed 2 nights in Dec 2024