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The Old Custom House

4.0 star property
Inn in Padstow with coffee shop/cafe and restaurant
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for The Old Custom House

Desk, iron/ironing board, free WiFi, bed sheets
Front of property
Standard Room, 2 Single Beds, Non Smoking
Bar (on property)
Superior Double Room | Living area

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant

Explore the area

Map
South Quay, Padstow, England, PL28 8BL
  • Padstow Harbour
    1 min walk
  • Padstow Museum
    2 min walk
  • St. Enodoc Golf Club
    25 min drive
  • Newquay (NQY-Newquay Cornwall)
    21 min drive

Room options

View all photos for Standard Room, 2 Single Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

Highlights

Heating
Flat-screen TV
Designer toiletries
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Desk
  • 16 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Sea View

Desk, iron/ironing board, free WiFi, bed sheets

Double Room, Sea View

Highlights

Heating
Flat-screen TV
Designer toiletries
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Desk
  • 18 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Double Room

Double Room

Highlights

Heating
Flat-screen TV
Designer toiletries
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Desk
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Superior Double Room

Highlights

Heating
Flat-screen TV
Designer toiletries
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Desk
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Sea View

Desk, iron/ironing board, free WiFi, bed sheets

Twin Room, Sea View

Highlights

Heating
Flat-screen TV
Designer toiletries
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Desk
  • 18 sq m
  • Sea view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Highlights

Heating
Flat-screen TV
Designer toiletries
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Desk
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior
Harbour Hotel Padstow
Pet-friendly
Free WiFi
Restaurant
Breakfast available
4.4 out of 5, Excellent, (728)
The price is AU$328
for 1 night
includes taxes & fees
29 Nov - 30 Nov
Harbour Hotel Padstow

About the area

Padstow

At The Old Custom House you'll be within steps of Padstow Harbour and Padstow Museum. Highlights at this inn include a restaurant and in-room free WiFi. .The restaurant, The Old Custom House, serves seafood and is open for lunch and dinner. At the inn's own lounge bar, you can stop for a drink. Additionally, you'll find free Wi-Fi in public areas and a coffee shop/cafe. .Attractions in proximity to this 4-property class Padstow inn include Watergate Bay Beach and Tintagel Castle.
View more Inns in PadstowOpens in a new window

What's nearby

  • Padstow Harbour - 1 min walk
  • Padstow Museum - 2 min walk
  • Trevone Bay Beach - 6 min drive
  • Harlyn Bay Beach - 7 min drive
  • Polzeath Beach - 40 min drive

Getting around

  • St Columb Road Station - 17 min drive
  • Newquay (NQY-Newquay Cornwall) - 21 min drive

Restaurants

  • ‪The Seafood Restaurant - ‬1 min walk
  • ‪The Mariners - ‬18 min walk
  • ‪Fee's Food - ‬23 min drive
  • ‪Stein's Fish & Chips - ‬3 min walk
  • ‪Cherry Trees Coffee House - ‬1 min walk

About this property

The Old Custom House

Inn in Padstow with coffee shop/cafe and restaurant
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

This 4-star Padstow inn is smoke free.

  • 22 guestrooms or units
  • Front desk (limited hours)
  • Beauty salon
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Old Custom House offers 22 accommodations with coffee/tea makers and designer toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers and hairdryers. This Padstow inn provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 8.80 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Old Custom House

Conveniences

  • Hair salon
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities are closed for Christmas Day:
  • Bar/lounge
  • Dining venue

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 8.80 per night (499 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Old Custom House Inn Padstow
Old Custom House Inn
Old Custom House Padstow
Old Custom House
The Old Custom House Inn
The Old Custom House Padstow
The Old Custom House Inn Padstow

Frequently asked questions

What is the cancellation policy at The Old Custom House?

The Old Custom House offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Old Custom House?

As of 15 Nov 2024, prices found for a 1-night stay for 2 adults at The Old Custom House on 17 Nov 2024 start from AU$186.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Old Custom House?

Yep, The Old Custom House is a short 12-minute walk from Brea Beach.

Does The Old Custom House serve breakfast?

You bet, breakfast is available daily.

Is there a free airport shuttle available at The Old Custom House?

No, The Old Custom House does not offer an airport shuttle service.

Is there a bar or restaurant at The Old Custom House?

Yep, they've got a lounge bar and an onsite restaurant that serves seafood. Pre dinner cocktails anyone? The dining venue is closed on Christmas Day.

What time are check-in & check-out at The Old Custom House?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Old Custom House?

No, only service animals are allowed.

The Old Custom House Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 176 out of 317 reviews" "
Rating 8 - Good. 96 out of 317 reviews" "
Rating 6 - Okay. 28 out of 317 reviews" "
Rating 4 - Poor. 13 out of 317 reviews" "
Rating 2 - Terrible. 4 out of 317 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Denyelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean, comfortable rooms with fantastic views. Staff are wonderful and very helpful. The breakfast is a great way to start the day. The only thing is the wi-fi is a bit hit and miss. To park it is best to get there before 10am or after 5.30pm as parking is very limited. Wouldn’t hesitate to stay again.
Stayed 3 nights in Aug 2024

8/10 Good

Karime

Stayed 1 night in Aug 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room with a lovely view. We would recommend!
Stayed 3 nights in Aug 2024

10/10 Excellent

k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Top Place in Padstow
Absolutely brilliant spot, view from room amazing, room specs, were lovely and cosy, bathroom amazing, location could not be faulted, facilities were topnotch. Staff throughout thectime there, morning, noon & night were so friendly and nice, going back again without a doubt. Thank you
Stayed 2 nights in Aug 2024

10/10 Excellent

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overlooking the harbour
Stayed 1 night in Jul 2024

8/10 Good

John

Travelled with partner
Liked: Staff & service, amenities
Nice old pub right on Padstow Harbour so close to everything. Has bar and eatery, and staff are very helpful. The only downside - it’s a bit of a mission getting your luggage to the upper floors as there are lots of stairs and doors to negotiate.
Stayed 2 nights in Jul 2024

8/10 Good

Christine

Liked: Staff & service, property conditions & facilities
Very authentic
Stayed 2 nights in Jul 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

noel

Liked: Cleanliness, staff & service, room comfort
Great hotel
Our room was really nice and the staff were great. The hotel itself could do with a lick paint and the stair carpet needs replacing.But that did not stop us having a very enjoyable stay. We would definitely stay again
Stayed 1 night in Jul 2024

8/10 Good

Robert L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Jane

Travelled with group
Liked: Cleanliness
Great location
Stayed 1 night in Apr 2024

10/10 Excellent

Maurice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel with room for minor improvements
Lovely little room but being in the top was quite warm so needed the windows open. As a result a late wake-up from drunks in the street outside (it was the nght of England v Netherlands in the Euros Semi Final) and an early wake up from the local sea gulls :-). Comfy bed. A mini fridge would be nice to keep cold drinks in. The can of laocal lager was a nice touch. Ate dinner in the restaurant and the service was not great. Slow and got the order timing wrong by bringing out the starter and main at the same time????. There were only two other tables being occupied so it wasn't like it was busy. These are minor things and are mentioned only for feedback purposes. I would stay here again as it's a great location and a nice boutique hotel. A lot od stairs to Room 14 :-) but worth it for the view ;-)!
Stayed 1 night in Jul 2024

10/10 Excellent

roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Patricia

Travelled with partner
Liked: Staff & service, amenities
Great location. Staff were friendly and helpful. The room needed to be refurbished. The bed and linen were lovely as were the towels.
Stayed 1 night in Jul 2024

8/10 Good

Dawn

Stayed 1 night in Jun 2024

10/10 Excellent

Lisa

Stayed 1 night in Jun 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st class service and accommodation
We had a lovely stay especially the room (no.10) we were given overlooking the harbour. The food was good value especially the fish and chips. The service was excellent from when we arrived and especially sending on free of charge the iPad we left in the room. Highly recommend for it location, service and value
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable room, easy check-in, breakfast was very nice and the restaurant served great food.
Stayed 2 nights in Jun 2024

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Execellent location and room (with a fantastic view of the harbour), and the staff is really friendly.
Stayed 1 night in Jun 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view
Such a relaxing stay, the old custom house was beautiful the room and the view from our room made it very pleasant ,watching people enjoying themselves, breakfast was laid out lovely, a little disappointed on the choices of evening menu, booked a meal as it was our Anniversary, they had run out of all the roast during the day! We ended up having to get chips and taking it back to our room as all the other restaurants were fully booked. But having said that we enjoyed eating our chips with the best seats in the house from the view from our window!
Stayed 2 nights in May 2024

6/10 Okay

Nicola

Travelled with family
Liked: Cleanliness
Very good position in Padstow. Was quiet whilst we were there but I could imagine at busier times of the year the position could be quite noisy.
Stayed 3 nights in May 2024

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in May 2024

10/10 Excellent

Paul C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay in Padstow hotel was an ideal position in township staff very friendly and helpful room overlooked the beautiful Port and out to the mouth of the River Camel
Stayed 1 night in May 2024