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Novotel Lake Crackenback Resort & Spa

4.5 star property
Family-friendly ski aparthotel with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel Lake Crackenback Resort & Spa

Breakfast and dinner served, local cuisine
Exterior
Breakfast and dinner served, local cuisine
Breakfast and dinner served, local cuisine
Bar (on property)

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Pool
  • Gym
  • Washer
  • Spa
  • Breakfast available
  • Room service

Explore the area

Map
1650 Alpine Way, Crackenback, NSW, 2627
  • Lake Crackenback
    3 min walk
  • Cuisine on Lake Crackenback
    1 min walk
  • Ski Tube Bullocks Flat Terminal Station
    4 min drive
  • Cooma, NSW (OOM-Snowy Mountains)
    49 min drive

Room options

View all photos for Apartment, 2 Bedrooms

Desk, iron/ironing board, free wired Internet, bed sheets

Apartment, 2 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 60 sq m
  • 2 bedrooms
  • 1 bathroom
  • Lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom

Apartment, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 35 sq m
  • 1 bedroom
  • 1 bathroom
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms

Apartment, 3 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
  • 100 sq m
  • 3 bedrooms
  • 1 bathroom
  • Sleeps 6
  • 1 Queen Bed and 4 Single Beds

Similar properties

Room

Horizons Lake Jindabyne

Pool
Breakfast included
Parking included
Free WiFi
4.2 out of 5, Very good, (879)
The price is AU$219
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Horizons Lake Jindabyne

About the area

Crackenback

A luxury stay in Crackenback awaits you at Novotel Lake Crackenback Resort & Spa. Within steps you'll find Lake Crackenback and Kosciuszko National Park within a 15-minute stroll. Highlights at this ski aparthotel include a full-service spa, a golf course and a restaurant. .You can enjoy a flat-screen TV with satellite channels, and each apartment features a washer/dryer, free wired Internet and a fireplace. A kitchen comes equipped with a fridge, a microwave and a dishwasher, and room service is also available. A balcony, a dining area and a sitting area are also available. .A day of pampering at Spa and Wellness Centre can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the hot tub. The restaurant, Cuisine Restaurant, serves local cuisine and is open for breakfast and dinner. Enjoy the 3 outdoor tennis courts, indoor swimming pool and gym plus access to kayaking. 1356 square feet (126 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a sauna and a coffee shop/cafe. Each morning buffet breakfast is available. There's also free self parking, along with the convenience of a free ski shuttle. .Places within a 15-minute drive of this 4.5-property class Crackenback aparthotel include Kosciuszko National Park and Easy-Does-It Quad Chair.
View more Aparthotels in CrackenbackOpens in a new window

What's nearby

  • Lake Crackenback - 3 min walk
  • Kosciuszko National Park - 13 min walk
  • Thredbo Leisure Centre - 13 min drive
  • Smiggin Holes Ski Resort - 33 min drive
  • Perisher Ski Resort - 33 min drive

Getting around

  • Ski Tube Bullocks Flat Terminal Station - 4 min drive
  • Perisher Ski Tube Station - 65 min drive
  • Canberra, ACT (CBR-Canberra Intl.) - 143 min drive

Restaurants

  • ‪Lil Orbits - ‬34 min drive
  • ‪Mid Perisher Centre - ‬40 min drive
  • ‪Brunelli's Cafe - ‬35 min drive
  • ‪Jax Bar & Chargrill - ‬35 min drive
  • ‪The Pub - ‬35 min drive

About this property

Novotel Lake Crackenback Resort & Spa

Family-friendly ski aparthotel with a full-service spa
During the winter, visit for the area's skiing and snow, and then return in warmer months to enjoy a round of golf at the on-site golf course. Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. For a free ride to the slopes, hop on the mountain aparthotel's complimentary ski shuttle.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. WiFi and wired Internet are free in public spaces. This luxury aparthotel also offers a health club, outdoor tennis courts and a sauna. Self parking is free.

This 4.5-star Crackenback aparthotel is smoke free.

  • 25 guestrooms or units
  • 2 levels
  • Conference rooms
  • 1356 sq ft of conference space
  • 126 sq. m of conference space
  • Deli
  • Ski equipment rentals
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • No smoking on site
  • Coffee shop
  • Dining venue
Novotel Lake Crackenback Resort & Spa offers 25 accommodations with fireplaces and washers/dryers. Rooms open to balconies. This accommodation offers separate sitting areas. Flat-screen televisions come with satellite channels. Accommodation at this 4.5-star aparthotel has kitchens with full-sized fridge/freezers, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Crackenback aparthotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board.

Spa and Wellness Centre has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy.

Languages

English

Property amenities

Ski

  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Free ski shuttle
  • Ski area nearby
  • Ski equipment rentals
  • Ski lessons nearby
  • Ski lifts nearby
  • Ski runs nearby
  • Snow tubing nearby
  • Snowboarding nearby

Pool/Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Full-service spa
  • Hot stone massages
  • Indoor pool
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa tub
  • Sports massages

Internet

  • Available in the apartment: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • Free ski shuttle
  • Free self parking on site
  • RV/bus/lorry parking on site

Family friendly

  • Playground

Restaurants on site

  • Alpine Larder
  • Cuisine Restaurant

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Microwave

Dining

  • Daily buffet breakfast available for a fee: AUD 30 per person
  • A coffee shop/cafe
  • A restaurant
  • Limited room service
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Fireplace
  • Separate dining area
  • Separate sitting area

Entertainment

  • Flat-screen TV with satellite channels

Outdoor areas

  • Balcony
  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Laundry facilities
  • Laundry service
  • Washer/dryer

Work spaces

  • 1,356 square feet of conference space
  • Business centre
  • Desk
  • Meeting rooms

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • No lift
  • Smoke-free property

Services and conveniences

  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Iron/ironing board
  • Limited-hour front desk
  • Local maps
  • Phone
  • Wedding services

Location highlights

  • In a national park
  • In the mountains
  • Near the boardwalk/promenade
  • On a lake
  • On a river

Things to do

  • 18-hole golf course
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Fishing
  • Health club
  • Hiking/biking trails
  • Kayaking
  • Mountain biking
  • Rafting
  • Rowing/canoeing
  • Segway rentals/tours
  • Ski equipment rentals
  • Volleyball
  • Yoga classes
  • Boat tours nearby
  • Ecotours nearby
  • Mountain climbing nearby
  • Sailing nearby
  • Snowmobiling nearby
  • Snowshoeing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 2 floors
  • 25 units
  • Bicycle rentals
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Eco-friendly toiletries
  • Garden
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 8 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.4 per cent for credit card payments
The front desk is open daily from 10:00 AM - 8:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 30 per person
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property Registration Number 2627

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Novotel Lake Crackenback
Novotel Lake Crackenback Resort
Accor Lake Crackenback Hotel
Jindabyne Novotel
Novotel Lake Crackenback Hotel Crackenback
Novotel Thredbo Village

Frequently asked questions

What is the cancellation policy at Novotel Lake Crackenback Resort & Spa?

Novotel Lake Crackenback Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Novotel Lake Crackenback Resort & Spa?

Yep, Novotel Lake Crackenback Resort & Spa has a free self car park.

Are there any beaches close to Novotel Lake Crackenback Resort & Spa?

The closest beach to Novotel Lake Crackenback Resort & Spa is Sandy Beach (17.7 km).

Is there a spa on site at Novotel Lake Crackenback Resort & Spa?

Yep, Spa and Wellness Centre is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Novotel Lake Crackenback Resort & Spa have a pool?

Novotel Lake Crackenback Resort & Spa has an indoor pool.

What luxury perks are available at Novotel Lake Crackenback Resort & Spa?

This property features a full-service spa, as well as a fireplace and a dining area.

What makes Novotel Lake Crackenback Resort & Spa a romantic place to stay?

A hot tub and couples spa treatments, as well as fireplaces and private balconies in the guestrooms, help set the scene for a romantic weekend at Novotel Lake Crackenback Resort & Spa.

Is Novotel Lake Crackenback Resort & Spa family-friendly?

You bet! With amenities such as children's meals, a playground and an arcade, it's no surprise that Novotel Lake Crackenback Resort & Spa is a hit with families.

Does Novotel Lake Crackenback Resort & Spa serve breakfast?

Yeah, buffet brekkie is on offer daily.

Is there a free airport shuttle available at Novotel Lake Crackenback Resort & Spa?

No, Novotel Lake Crackenback Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Novotel Lake Crackenback Resort & Spa?

Yep, you can grab a meal at Novotel Lake Crackenback Resort & Spa's onsite restaurant that serves local cuisine.

What time are check-in & check-out at Novotel Lake Crackenback Resort & Spa?

Check-in begins at 3 PM. Check-out time is 10 AM.

Are pets allowed at Novotel Lake Crackenback Resort & Spa?

No, pets are not allowed.

Is there a golf course on site at Novotel Lake Crackenback Resort & Spa?

Yep, Novotel Lake Crackenback Resort & Spa has an 18-hole golf course.

Novotel Lake Crackenback Resort & Spa Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 26 out of 32 reviews" "
Rating 8 - Good. 6 out of 32 reviews" "
Rating 6 - Okay. 0 out of 32 reviews" "
Rating 4 - Poor. 0 out of 32 reviews" "
Rating 2 - Terrible. 0 out of 32 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jacqui Murdoch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed there last year when the kids gave us a couple of nights. Loved it so much we came back again this year for another treat (this time we paid for ourselves!). We love the lake and the walks along the river.
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing accommodation average service
2 bedrooms lake view apartment was stunning, great activities and facilities, but for the price we paid, I would have expected friendlier service and phone calls to make bookings at hotel facilities returned.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location just beautiful
A fantastic place to stay, so much to do and enjoy, and the Cross Tri atmosphere was amazing.

10/10 Excellent

Mick, T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alpine Awesomeness!
This place is awesome - we were treated like family by the staff! We felt like we were locals and were given all the inside info on where to eat, local rates for hire and deals on tours. Harro's ski hire gave excellent advise and support for us as beginner skiers and helped us make good decisions on whereceas best fir weather and snow each day - even with all our questions we always felt like a valued guest - not a hassle to them at all. Alex at the Larder makes the best coffee in the region - even if you don't stay here - pop in for s coffee here! This holiday was booked for our twenty fifth wedding anniversary - but it will now be our annual holiday spot! excellent work Team Crakenback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable luxury at an affordable cost
We normally stay in Threfbo but was surprised at the atmosphere of this resort. Will stay here again

10/10 Excellent

naaz, p

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in peaceful location
Peaceful and relaxing. It was amazing to have breakfast on the balcony watching ducks in the lake and sunrise

10/10 Excellent

Romano & Jess, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to Stay, Relax and even Propose!
My now fiancé and I stayed at Lake Crackenback, it was just breath taking from the moment you first get there. I proposed to my now fiancé on the balcony overlooking the lake. We had relaxing hot stone massages in the spa at the resort and enjoyed the views from our room. Great place to stay and will definitely be back again.

8/10 Good

Julie, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfortable place to stay
Enjoyed the fireplace and fine dining. Easy travel to the snow fields. Lovely day spa facilities and fun activities to undertake if not going up the mountain. Would love to stay again in summer.

10/10 Excellent

Karen, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Mellisa

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Distinctive; Value: Great deal; Service: Go the extra mile; Cleanliness: Spotless; ski tube close by making it a great place to stay in winter

10/10 Excellent

Sharyn, Australia - ACT - Canberra

Liked: Cleanliness, staff & service, property conditions & facilities
Great family holiday

10/10 Excellent

Ben, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Kate, Australia - NSW - Regional NSW

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Facilities: Home away from home; Value: Affordable; Service: Amateur;

10/10 Excellent

Graham, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Above average; Value: Affordable; Service: Courteous; Cleanliness: Pleasant;

8/10 Good

Shirley, Australia - NSW - Wollongong

Liked: Property conditions & facilities
Facilities: Distinctive; Value: Moderate; Service: Sufficient, Polite; Cleanliness: Tidy, Neat;

10/10 Excellent

Muhammad, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
2 days is not enough

10/10 Excellent

ROD, Australia - NSW - Sydney

Liked: Cleanliness, staff & service
Value: Reasonable; Service: Friendly; Cleanliness: Pristine; Plenty of facilities and things to do, that we would like to explore another time.

10/10 Excellent

Susan, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: A nice treat; Service: Go the extra mile; Cleanliness: Spotless; The shuttle bus service

10/10 Excellent

Simon, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line; Value: Affordable; Service: Professional; Cleanliness: Immaculate;

8/10 Good

Eve, Canberra ACT, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful spot for a getaway.
We had a wonderful, quiet and relaxing stay. We were out of season and out of school holidays, so it was very quiet, although there is plenty for more active visitors to do. Our very comfortable and spacious apartment was on the lake (the balcony was suspended above the water) from which we had changing but always beautiful views. We were glad of the many heaters provided and I am sure that in winter the wood fire would be most welcome. The major restaurant was closed the nights we were there which was a pity as they offer several tasty-sounding g-f dishes. The Alpine Larder served us a tasty breakfast.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A retreat haven
We were a group of six. Two 3 bed self care apartments. Three nightsspent there. Beautiful lake side situation. Wild life aplenty. All in all a place to which one would return. We drove for 11 hours each wayto come and go. Worth the effort.

8/10 Good

Kerrie

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic for families!
Our stay at the Lake Crackenback Resort was fantastic! The apartments are spacious, comfortable and positioned on Lake Crackenback itself. My children and I enjoyed the amazing water sports on offer- kayaks, canoe's and paddleboards. We enjoyed the many bush walks surrounding the resort, especially the paved path around the lake itself, this was spectacular, and easy for the children. What a beautiful place! We cant wait to return. My only complaint was that I felt the staff at the few restaurants/cafe's were really aloof and unfriendly - as the apartments are self catering - I would skip the cafe's all together next time and cook myself.

10/10 Excellent

Joy, Australia - NSW - Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Affordable; Service: Courteous; Cleanliness: Delightful;

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line; Value: Affordable; Service: Outstanding; Cleanliness: Spotless;

10/10 Excellent

Joanne, Australia - NSW - Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: It was worth the money; Service: Flawless; Cleanliness: Spotless;