Hilton Anatole

4.5 star property
Luxury Dallas hotel in Dallas Design District with 4 restaurants
your current months are September, 2024 and October, 2024.
September 2024
October 2024

Photo gallery for Hilton Anatole

Lobby
Exterior
Lobby
Room, 2 Queen Beds, Accessible, Tower (Mobility, Bathtub) | Living area
Aerial view

Reviews

8.2 out of 10

Very good

Popular amenities

    • PoolPool
    • Hot tubHot tub
    • SpaSpa
    • Pet-friendlyPet-friendly
    • Free WiFiFree WiFi
    • RestaurantRestaurant

Explore the area

Map
2201 N Stemmons Freeway, Dallas, TX, 75207
  • Popular LocationDallas Market Center4 min walk
  • Popular LocationAmerican Airlines Center2 min drive
  • Popular LocationDallas World Aquarium3 min drive
  • AirportDallas, TX (DAL-Love Field)11 min drive

Room options

Room, 1 King Bed (Fitness Room with Stream Bay)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Tower (Mobility, Bathtub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

Presidential Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 115 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, City View, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Tower (Mobility, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 Bedroom

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
  • 204 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • Sleeps 4
  • 1 King Bed

Grand Suite, 1 King Bed, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • Sleeps 3
  • 1 King Bed

Premium Suite, 1 King Bed, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Accessible, Tower (Bathtub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • Sleeps 4
  • 1 King Bed

Deluxe Suite, 2 Queen Beds, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • Sleeps 6
  • 1 King Bed

Deluxe Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

Executive Room (Parlor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 40 sq m
  • Sleeps 2
  • 1 Single Murphy Bed

Deluxe Room (Parlor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • 40 sq m
  • Sleeps 2
  • 1 Single Murphy Bed

Room, 2 Queen Beds, Corner

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • Sleeps 4
  • 1 Double Sofa Bed

Room, 1 King Bed, Accessible, Tower (Mobility, Bathtub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
Sofa bed - double
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • Sleeps 2
  • 1 King Bed

Deluxe Suite, 1 King Bed, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed (Atrium)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

Similar properties

About the area

Dallas

A luxury stay in the heart of Dallas awaits you at Hilton Anatole. Within a 5-minute stroll you'll find Dallas Market Center and American Airlines Center within a 30-minute walk. Highlights at this family-friendly hotel include 4 restaurants, 4 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, Swedish massages and body scrubs along with aromatherapy and mani/pedis. The steakhouse, SER Steak + Spirits, is open for dinner. GOSSIP Bar is the hotel's own bar. Enjoy the free water park, indoor swimming pool, gym and lazy river. Other amenities include free Wi-Fi in public areas, a hot tub and a steam room. There's also the convenience of valet parking. .With a stay at this Dallas Design District hotel, you'll be 3.4 km (2.1 mi) from Dallas World Aquarium and 4.1 km (2.5 mi) from Reunion Tower.

What's nearby

  • Dallas Market Center - 4 min walk
  • American Airlines Center - 2 min drive
  • Dallas World Aquarium - 3 min drive
  • Kay Bailey Hutchison Convention Center - 4 min drive
  • Reunion Tower - 4 min drive

Getting around

  • Dallas Medical-Market Center Station - 2 min drive
  • Market Center Station - 16 min walk
  • Love Field Airport (DAL) - 12 min drive

Restaurants

  • ‪Restaurant Depot - ‬16 min walk
  • ‪SĒR Steak + Spirits - ‬2 min walk
  • ‪Medieval Times - ‬7 min walk
  • ‪Media Grill + Bar - ‬5 min walk
  • ‪Rodeo Goat - ‬7 min walk

About this property

Hilton Anatole

Luxury Dallas hotel in Dallas Design District with 4 restaurants
Hilton Anatole offers its guests a full-service spa, a complimentary water park, and a lazy river. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is free in public spaces.

Business amenities include a business centre and 79 meeting rooms. Event space at this hotel measures 128000 square feet (11891 square metres) and includes conference space. An indoor pool, a seasonal outdoor pool, and a hot tub are also featured at the luxury Hilton Anatole. For a fee, parking is available.

This Dallas hotel is smoke free.

  • 1606 guestrooms or units
  • 33 levels
  • 3 buildings
  • 4 dining venues
  • 4 bars or lounges
  • 128000 sq ft of conference space
  • 11891 sq. m of conference space
  • Built in 1979
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Hilton Anatole offers 1606 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include dressing gowns, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). LCD televisions come with premium cable channels and pay-per-view films. Additionally, rooms include a safe and an iron/ironing board. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, Swedish massages, body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 3-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 25 per day)
  • Valet parking on site (USD 36 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Counter Offer
  • GOSSIP Bar
  • Media Grill + Bar
  • SER Steak + Spirits

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Free water park
  • Full-service spa
  • Gym
  • Indoor pool
  • Lazy river
  • Playground
  • Seasonal outdoor pool
  • Spa tub
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • Arcade/game room
  • Free cot
  • Free water park access
  • In-room refrigerator
  • Indoor pool
  • Lazy river
  • Playground
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff

Business services

  • 128,000 square feet of conference space
  • 79 meeting rooms
  • Business centre

Outdoors

  • Firepit
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 buildings
  • 33 floors
  • Built in 1979
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 27.75 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Concierge service
  • Fitness centre access
  • Health club access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 25 per day
  • Valet parking fee: USD 36 per day
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • The outdoor pool closes for the season in October.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Free in-room WiFi has a 3-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Anatole
Anatole Hilton
Hilton Anatole
Hilton Anatole Dallas
Hilton Anatole Hotel
Hilton Anatole Hotel Dallas
Dallas Hilton
Hilton Dallas
Hilton Hotel Dallas

Frequently asked questions

What is the cancellation policy at Hilton Anatole?

Hilton Anatole offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Anatole?

As of 8 Sept 2024, prices found for a 1-night stay for 2 adults at Hilton Anatole on 5 Oct 2024 start from AU$315.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Anatole?

Yep, Hilton Anatole has an uncovered self car park for USD 25 per day.

Is there a spa on site at Hilton Anatole?

Yep, there is an onsite spa at Hilton Anatole. You'll enjoy heaps of services like body scrubs and Swedish massages.

Does Hilton Anatole have a pool?

Yep, and guests love it! Hilton Anatole has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Hilton Anatole have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hilton Anatole?

Hilton Anatole features a full-service spa, an indoor pool and 4 restaurants. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Hilton Anatole a romantic place to stay?

1 hot tub and a bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hilton Anatole.

Is Hilton Anatole family-friendly?

You bet! With amenities such as a playground and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Hilton Anatole is a hit with families.

Is there a free airport shuttle available at Hilton Anatole?

No, Hilton Anatole does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Anatole?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Anatole?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Hilton Anatole Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 540 out of 1011 reviews" "
Rating 8 - Good. 197 out of 1011 reviews" "
Rating 6 - Okay. 118 out of 1011 reviews" "
Rating 4 - Poor. 89 out of 1011 reviews" "
Rating 2 - Terrible. 67 out of 1011 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing and fun getaway at Hilton Anatole
My family and I had an excellent stay at the Hilton Anatole in Dallas where the staff made us feel at home. From the helpful bellhop to the concierge's restaurant recommendations, every detail was thoughtful. The highlights of the trip for us was visiting the JadeWaters Resort Pool and the beautiful artifacts displayed within the hotel resort. My room was spacious and comfortable, with a great view of the city. The little touches, like the helpful staff and amenities added a luxurious touch. I highly recommend the Hilton Anatole for a relaxing getaway for couples or families.
Stayed 2 nights in Jun 2024

10/10 Excellent

james

Stayed 1 night in Jun 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property
Stayed 2 nights in Apr 2024

4/10 Poor

Linda

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

kleb

Stayed 1 night in Jun 2024

2/10 Terrible

Cassey

Stayed 2 nights in May 2024

10/10 Excellent

Angel

Liked: Property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Kristi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Very clean! We loved Jade Waters Waterpark
Stayed 1 night in May 2024

6/10 Okay

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
I had too much noise at night around me. From now on I want to be staying in the Atrium and no longer in the Tower.
Stayed 2 nights in May 2024

2/10 Terrible

Alexander

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Leung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and services
Stayed 2 nights in May 2024

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

4/10 Poor

Stephen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Client Relations Horrible - Targeted as a Gay Fam.
This short stay proved to be a horrible experience for our family. The front desk staff were inconsiderate, rude, accusatory, not educated or trained properly. One associate in particular, Abraham, basically accused me of lying to him concerning our reservation. We were having trouble checking in because my name was not on the reservation. Therefore they wanted me to get my name added. However, when I asked the young loady for the number she said and I quote,"I don't know the number. " I said you don't know the hotel number you work here right? She said let me look it up online. Then she said the number out loud. I asked her if she could please give me something to write the number down on and this too annoyed her. She finally gave me a piece of paper to write the number on. We called the number placed my name on the reservation. Went back in and then again nothing. This was when an associate named Abraham proceeded to basically accuse me of lying and not telling the truth. He gave me the same number the girl gave me. My husband then called in again to have my name put on the reservation. We tought all was good. However when we went back in, they proceeded to change the story. Abraham again accused my of lying and wanted to know specifically who I talked too. I told him it is not customary to take the name of reservationists down. Perhaps my mistake. Bottom line. Horrible client relations at front desk except for Phillip.
Stayed 1 night in May 2024

10/10 Excellent

Muhammad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
clean, Helpful staff
Stayed 2 nights in May 2024

10/10 Excellent

Ian

Stayed 1 night in May 2024

2/10 Terrible

Evelyn

Stayed 2 nights in Feb 2024

10/10 Excellent

Fisnik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for kids
Stayed 1 night in May 2024

10/10 Excellent

Ali, Hutto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and relaxing location, amazing artwork, family friendly, so much fun for the kiddos. The staff is so friendly, welcoming and accommodating! Our room was exceptionally clean and beautiful! Definitely coming back! Highly recommend! A
Stayed 1 night in May 2024

6/10 Okay

Evelin

Stayed 2 nights in May 2024

8/10 Good

La Shawn

Stayed 2 nights in May 2024

10/10 Excellent

Lori

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made a short day trip to the Anatole to play at Jadewaters with my 8 year old. The water park was great! What really kicks everything over a notch is all the other activities planned for the Memorial Day weekend- foam parties, bracelet making, etc. Perfect other activities to do while taking a break from the lazy river. Awesome time. Planning to return next year!
Stayed 1 night in May 2024

8/10 Good

Scott

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

JESSICA

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024