4/10 Poor
Shanise Monique
Travelled with family
30 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival this hotel looked nice. The lobby and exterior are nice. Once I got to the elevator I could see the wear and tear. The wall near the elevator was scuffed and dirty. Arriving on the 2nd floor, it was very humid (likely due to the laundry room). I entered my room, next door to the laundry, and could hear very loud music being played at the pool. The bathroom was dirty and there was a live bug in the bathtub.
I called the front desk to ask for extra blankets, the plan was to sleep on top of the covers because the room cleanliness was sketchy. The front desk advised me that they do not give blankets to guests. I was very disappointed, but decided it couldn’t be that bad. As I was cuddling in to go to bed, I saw something move. I turned the light on and there were bed bugs in my bed. Still trying to make the best of a bad situation, I moved to the other bed; more bed bugs. I packed my things and left the hotel at 1am.
On the bright side, the overnight front desk lady was really kind and apologetic. The manager also gave me a full refund, and was kind as well, which I appreciate. However, I would not recommend this hotel to anyone.
Shanise Monique
Stayed 2 nights in Sep 2024