2/10 Terrible
Kari
14 Dec 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Don’t waste your time waiting for a shuttle!
This was the absolute worst stay, I will not be back to this hotel again. We chose this hotel because of how close it was to the airport; we traveled all day and have a very early flight the next morning. Waited over an hour for the shuttle to come to the airport, called the hotel multiple times to see where it was and they kept saying it was a few minutes away, every time. After finally getting picked up, we left the airport only to turn right back around after getting on the highway to pick more people up! The front desk receptionist did not care we had issues getting there and was rude. We asked if the shuttle in the morning would be as unorganized as the evening shuttle and she assured us that it’s different in the morning since it runs on a schedule. We opted to be picked up at 4:55am and of course it was late, again. It was also packed and had to turn people away that signed up for a specific timeframe because there was no room! The experience we had with the shuttle has made me never want to return to this property or any LaQuintas again. Rude, unfriendly, not helpful at all, dismissive; if the shuttle was going to be that late I would have had no problem ubering. But instead waited over an hour just to turn right back around and make more stops. We were outside waiting for the shuttle at 7:40pm and didn’t make it to our hotel until 9:45pm. Complete waste of time
Kari
Stayed 1 night in Dec 2024