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W Dallas

4.0 star property
Hotel with a full-service spa, a quick walk to House of Blues Dallas
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for W Dallas

Meeting facility
Meeting facility
Seasonal outdoor pool
Meeting facility
Body treatments, body wraps, body scrubs, facials

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Bar
    Bar
  • Room service
    Room service
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • Breakfast available
    Breakfast available
The price is AU$604
includes taxes & fees
22 Dec - 23 Dec

Explore the area

Map
2440 Victory Park Ln, Dallas, TX, 75219
  • American Airlines Center
    2 min walk
  • House of Blues Dallas
    5 min walk
  • Perot Museum of Nature and Science
    6 min walk
  • Dallas, TX (DAL-Love Field)
    17 min drive

Room options

Suite, 1 King Bed, Non Smoking, Corner (Mobility Accessible Room)

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking, City View (Mobility Accessible Room)

Highlights

Balcony
Separate dining area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, View

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Balcony, View

Highlights

Balcony
Separate dining area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, View (Corner)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking, View (Corner)

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, View

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking, View

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 93 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 91 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Hearing Accessible Room)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking (Hearing Accessible Room)

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 38 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Studio Suite, 1 King Bed, Non Smoking, Corner (Mobility Accessible Room, Tub)

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Non Smoking, View (Corner)

Premium bedding, pillow-top beds, in-room safe, desk

Studio Suite, 1 King Bed, Non Smoking, View (Corner)

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 59 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, City View (Balcony)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, City View (Balcony)

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 38 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, City View (Balcony)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, City View (Balcony)

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, City View

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking (Mobility/hearing Accessible)

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking (Hearing Accessible Room)

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking, City View (Mobility/hearing Accessible)

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Fairmont Dallas
Pool
Pet-friendly
Restaurant
Air conditioning
4.2 out of 5, Very good, (1799)
The price is AU$391
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Fairmont Dallas

About the area

Dallas

At W Dallas you'll be within just a 15-minute stroll of House of Blues Dallas and Nasher Sculpture Center. Highlights at this boutique hotel include a full-service spa, a restaurant and a 24-hour gym. .A day of pampering can include massages, body wraps and mani/pedis. The Living Room Bar serves American cuisine and is open for breakfast, brunch, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym and seasonal outdoor swimming pool. 11001 square feet (1022 square metres) of event facilities include 11 meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Plus you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Each morning full breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 20-minute walk of this 4-property class Oak Lawn hotel include Dallas Museum of Art and AT&T Discovery District.

What's nearby

  • American Airlines Center - 2 min walk - 0.2 km
  • House of Blues Dallas - 5 min walk - 0.5 km
  • Dallas World Aquarium - 12 min walk - 1.0 km
  • Dallas Museum of Art - 15 min walk - 1.3 km
  • Reunion Tower - 3 min drive - 2.3 km

Getting around

  • Victory Station - 4 min walk
  • Dallas Union Station - 18 min walk
  • Love Field Airport (DAL) - 17 min drive

Restaurants

  • ‪Happiest Hour - ‬5 min walk
  • ‪El Fenix - ‬7 min walk
  • ‪Hero by HG - ‬1 min walk
  • ‪Hooters - ‬7 min walk
  • ‪Foundation Room House Of Blues Dallas - ‬6 min walk

About this property

W Dallas

Hotel with a full-service spa, a quick walk to House of Blues Dallas
W Dallas offers its guests a full-service spa, a 24-hour fitness centre, and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre, 11 meeting rooms, and limo/town car service are available. Event space at this hotel measures 11001 square feet (1022 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and a garden are also featured at the business-friendly W Dallas. Parking is available for a fee.

This 4-star Dallas hotel is smoke free.

  • 1 building
  • 252 guestrooms or units
  • 33 levels
  • 11001 sq ft of conference space
  • 1022 sq. m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
W Dallas offers 252 air-conditioned accommodations with a safe and free newspapers. This accommodation offers separate dining areas. Pillowtop beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, designer toiletries and complimentary toiletries.

This Dallas hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open selected days.

Languages

English, Hindi, Spanish, Thai, Vietnamese

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Secured, covered valet parking on site (USD 56 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 30 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Living Room Bar

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 11,001 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 33 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable drinking straws available
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Free bottled water
  • Limited room service
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 7 March 2024 to 1 November 2024 (completion date subject to change). The following areas are affected:
  • Lobby

Guests will have access to the following alternative facilities during the renovation:

  • Business facilities
  • Outdoor pool

Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 175.00 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 100
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 30 per person
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per day (rates may vary)
  • Valet parking fee: USD 56 per night (in/out privileges)
  • Pet fee: USD 175.00 per pet (varies based on length of stay) plus a one-off USD100 cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • The seasonal pool will open in May and close in October.
  • Pool access available from 8:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dallas W Victory
W Dallas Victory
W Victory
W Victory Hotel
W Victory Hotel Dallas
w Hotel Dallas Tx
w Hotels Dallas
W Dallas Victory Hotel
W Dallas Hotel
W Dallas Dallas
W Dallas Victory
W Dallas Hotel Dallas

Frequently asked questions

What is the cancellation policy at W Dallas?

W Dallas offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at W Dallas?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at W Dallas on 22 Dec 2024 start from AU$603.96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at W Dallas?

Yep, W Dallas has secured covered valet parking with in/out privileges for USD 56 per night.

Is there a spa on site at W Dallas?

Yep, there is an onsite spa at W Dallas. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does W Dallas have a pool?

W Dallas has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM (Seasonal outdoor pool open from May to October).

What makes W Dallas a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at W Dallas.

Does W Dallas serve breakfast?

Yeah, full breakfast is served daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at W Dallas?

No, W Dallas does not offer an airport shuttle service.

Is there a bar or restaurant at W Dallas?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at W Dallas?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at W Dallas?

Cats and dogs are welcome at W Dallas, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

W Dallas Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 519 out of 1003 reviews" "
Rating 8 - Good. 214 out of 1003 reviews" "
Rating 6 - Okay. 117 out of 1003 reviews" "
Rating 4 - Poor. 83 out of 1003 reviews" "
Rating 2 - Terrible. 70 out of 1003 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel and super friendly staff
Stayed 1 night in Aug 2024

10/10 Excellent

RoAnn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and room was very neat and clean. Absolutely loved the pool deck and the view was 10/10
Stayed 1 night in Aug 2024

2/10 Terrible

Marisa

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Under construction, not informed upon booking. Did not get the room we upgraded and paid for. Hotel didnt do anything to help. Very disappointing returning guest at the W.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WAS THE BEST! EXACTLY WHAT I WANTED AND LOOKED FOR. WOULD DEF COME AGAIN!!!
Stayed 1 night in Aug 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

2/10 Terrible

Jonathan

Stayed 1 night in Aug 2024

10/10 Excellent

Darrell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel would stay again anytime
Stayed 2 nights in Mar 2024

10/10 Excellent

Johnny

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I, 100 percent recommend this hotel. Thank you very much for a great experience!
Stayed 1 night in Jun 2024

10/10 Excellent

Charles

Stayed 1 night in Jun 2024

10/10 Excellent

Chava

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

2/10 Terrible

Adam

Disliked: Cleanliness, property conditions & facilities
Place was really run down
Stayed 1 night in Jun 2024

4/10 Poor

Kain

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel and room was nice. We waiting for a bit upon arrival for valet which is understandable as they get busy so no big deal. Hotel was accommodating of an early check in as well. Pool deck was also really nice. Bed was uncomfortable, we left our breakfast selections on the door to be picked (well before the 2am cutoff) up for a 7:30 AM delivery. The cards were never picked up the night before and was still on the door at 7:30 AM when we checked. We then went down to the hotel lobby for coffee which was out. There was no one else around except for two ladies working the front desk talking and seemed bothered to have to refill it so we just left and went to Starbucks instead. We dined at Villa Azur and the food was pretty disappointing for the price. Everything was super salty and tasted premade and came out way too quickly to be made fresh. The lava tiramisu was definitely not made as I actually bit into a piece of the plastic wrapper. I booked this hotel back in April for me and my wife to have a nice weekend away and overall the stay was blah. I have no desire to ever stay here again. I thought the W was a well known high end hotel and honestly have had much better stays in hotels a 1/4 of the price of this one. I also noticed a pending charge on my card from the hotel for the room even after I had already paid for it through Expedia. The Hotel is telling me it can take a week or more to be refunded due to their mistake. To much mismanagement going on here. Do better
Stayed 1 night in Jun 2024

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

2/10 Terrible

Quinterica

Stayed 1 night in May 2024

2/10 Terrible

Karla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got late because my flight was delayed They restarted computers 3am couldn’t do check in Left me and my family in the lobby until 5am Then they tell me my reservation was canceled Horrible lobby Lots and lots of “escorts “ coming and going to the rooms. The personal letting them In and out. Horrible experience Lobby is a corridor Lots of homeless outside Never going to stay here again
Stayed 3 nights in May 2024

10/10 Excellent

Todd

Stayed 2 nights in May 2024

2/10 Terrible

Casandra

Liked: Cleanliness
Disliked: Staff & service
We booked a room with 2 beds and upon our arrival at 2am were told they “unfortunately gave that room away accidentally.” They gave us a room with one bed for 4 people for 3 days and provide no compensation at all.
Stayed 3 nights in May 2024

10/10 Excellent

Cariann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The hotel was great, safe and secure. The only complaint is that the a/c in the room wasn’t working. Also i had prepaid while booking via the hotels.com app and was still charged for the amount of $908.96. I was told it would be refunded in a couple of days. The staff were very nice and accommodating!
Stayed 2 nights in May 2024

10/10 Excellent

Jenny, West Lake Hills

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Perfect venue for American Airlines arena
Stayed 1 night in May 2024

6/10 Okay

Amit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. Quiet and clean. Valet service was quite slow.Ate breakfast at the restaurant in the hotel. Waited 7 min before the hostess acknowledged me and got me a table. Staff was very slow and disorganized. Ordered an omelet and toast but toast come out 5 min after my omelet! Would not eat there again.
Stayed 1 night in May 2024

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 2 nights in May 2024

10/10 Excellent

DeAnne, Durant

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff and cleaning crew were exceptional.
Stayed 1 night in May 2024