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Sun Spa Resort & Villas

3.5 star property
Resort with private beach and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sun Spa Resort & Villas

3 outdoor pools, pool umbrellas, pool loungers
Aerial view
Suite, Ocean View
Point of interest
Aerial view

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
    Bar
  • On private beach
    On private beach
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Spa
    Spa
  • Parking included
    Parking included

Explore the area

Map
My Canh, Bao Ninh, Dong Hoi, Quang Binh
  • Bao Ninh Beach
    6 min walk
  • Nhat Le Bridge
    17 min walk
  • TP Dong Hoi Park
    2 min drive
  • Dong Hoi (VDH)
    9 min drive

Room options

View all photos for 1 Bed Room Private Pool Villa

1 Bed Room Private Pool Villa

1 Bed Room Private Pool Villa

Highlights

Balcony
Garden
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
Mini-fridge
  • 45 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Bungalow

Bungalow | Living area

Bungalow

Highlights

Balcony
Soundproofed
Air conditioning
TV
Separate bedroom
Fan
Bathrobes
Deep-soaking bath
  • 55 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Ocean Side

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room, Ocean Side

Highlights

Balcony
Soundproofed
Air conditioning
TV
Fan
Bathrobes
Deep-soaking bath
Hairdryer
  • Ocean view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Room, Garden View

Minibar, in-room safe, desk, laptop workspace

Superior Twin Room, Garden View

Highlights

Balcony
Soundproofed
Air conditioning
TV
Fan
Bathrobes
Deep-soaking bath
Hairdryer
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe King Room, Ocean Side

Deluxe King Room, Ocean Side

Deluxe King Room, Ocean Side

Highlights

Balcony
Soundproofed
Air conditioning
TV
Blackout curtains
Fan
Bathrobes
Deep-soaking bath
  • 35 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room, Garden View

Minibar, in-room safe, desk, laptop workspace

Superior King Room, Garden View

Highlights

Balcony
Soundproofed
Air conditioning
TV
Blackout curtains
Fan
Bathrobes
Deep-soaking bath
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Bungalow

Minibar, in-room safe, desk, laptop workspace

One Bedroom Bungalow

  • Sleeps 2
  • 1 Queen Bed

View all photos for One Bedroom Villa

Minibar, in-room safe, desk, laptop workspace

One Bedroom Villa

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean Double

Minibar, in-room safe, desk, laptop workspace

Deluxe Ocean Double

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Garden Twin

Minibar, in-room safe, desk, laptop workspace

Superior Garden Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Ocean Twin

Minibar, in-room safe, desk, laptop workspace

Deluxe Ocean Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Garden Double

Minibar, in-room safe, desk, laptop workspace

Superior Garden Double

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Aerial view

Sai Gon Quang Binh Hotel

Pool
Breakfast included
Parking included
Free WiFi
3.7 out of 5, Good, (19)
The price is AU$41
for 1 night
includes taxes & fees
9 Dec - 10 Dec
Sai Gon Quang Binh Hotel

About the area

Dong Hoi

A family-friendly stay in Dong Hoi awaits you at Sun Spa Resort & Villas. Within a 10-minute stroll you'll find Bao Ninh Beach and TP Dong Hoi Park within a 30-minute walk. Highlights at this beachfront resort include 3 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing day at La Bella Spa can include hot stone massages, body scrubs and facials along with aromatherapy and reflexology. The restaurant, Golden Lotus, serves Vietnamese cuisine and is open for breakfast, lunch and dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and golf course. Business amenities include meeting rooms, conference space, and a business centre. Additionally, you'll find a nightclub, free Wi-Fi in public areas and a gym. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 3.5-property class Dong Hoi resort include Quang Phu Cat Hill and Nhat Le Beach.
View more Resorts in Dong HoiOpens in a new window

What's nearby

  • Bao Ninh Beach - 6 min walk - 0.5 km
  • Nhat Le Bridge - 17 min walk - 1.5 km
  • TP Dong Hoi Park - 2 min drive - 2.3 km
  • Dong Hoi Market - 3 min drive - 2.8 km
  • Nhat Le Beach - 12 min drive - 5.0 km

Getting around

  • Dong Hoi Railway Station - 5 min drive
  • Dong Hoi (VDH) - 9 min drive

Restaurants

  • ‪Tree Hugger Cafe - ‬3 min drive
  • ‪ABC Cafe - ‬3 min drive
  • ‪Bánh Bèo Cô Vân - ‬4 min drive
  • ‪Thai Binh BBQ - ‬3 min drive
  • ‪Quán Thuỳ Dương - Đặc Sản Lươn Đồng - ‬4 min drive

About this property

Sun Spa Resort & Villas

Resort with private beach and full-service spa
Step outside to unwind on the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Summer fun is a breeze at Sun Spa Resort & Villas, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools and enjoy a treatment at the full-service spa.

There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This beach resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Dong Hoi resort.

  • 200 guestrooms or units
  • 3 levels
  • 7 buildings
  • 3 dining venues
  • 3 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Built in 2004
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
Sun Spa Resort & Villas offers 200 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Televisions come with cable channels. Bathrooms include a bath with a deep soaking bath, dressing gowns, complimentary toiletries and hairdryers.

This Dong Hoi resort provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the resort's full-service spa, La Bella Spa. Massages are available on the beach and in the spa. Other services include hot stone massages, Swedish massages and Thai massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Asian Delight
  • Golden Lotus
  • Sun Cafe

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Paper towels

More

  • Air conditioning
  • Desk
  • Fan
  • Free daily newspapers
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Guests providing a negative COVID-19 test result must have been tested no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 18 and over; guests must have received complete vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sun Spa Resort & Villas

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 18 per vehicle (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 18 and over; guests must have received complete vaccination at least 14 days prior to check-in.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Sun Spa Dong Hoi
Sun Spa Resort Villas Dong Hoi
Sun Spa Resort Dong Hoi
Sun Spa Villas Dong Hoi
Sun Spa Resort Villas
Sun Spa Villas
Sun Spa Resort
Sun Spa Resort & Villas Resort
Sun Spa Resort & Villas Dong Hoi
Sun Spa Resort & Villas Resort Dong Hoi

Frequently asked questions

Is parking available at Sun Spa Resort & Villas?

Yep, Sun Spa Resort & Villas has a free self car park.

How much does it cost to stay at Sun Spa Resort & Villas?

As of 25 Nov 2024, prices found for a 1-night stay for 2 adults at Sun Spa Resort & Villas on 5 Dec 2024 start from AU$176.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Sun Spa Resort & Villas?

Yep, Sun Spa Resort & Villas is a short 6-minute walk from Bao Ninh Beach. Fun beach activities include yoga, waterskiing and windsurfing.

Is there a spa on site at Sun Spa Resort & Villas?

Yep, La Bella Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as beachside massages.

Does Sun Spa Resort & Villas have a pool?

Sun Spa Resort & Villas has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Sun Spa Resort & Villas?

Sun Spa Resort & Villas features a private beach, 3 outdoor pools and a full-service spa. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes Sun Spa Resort & Villas a romantic place to stay?

1 hot tub and ocean-view dining, as well as deep-soaking baths and private balconies in the guestrooms, help set the scene for a romantic weekend at Sun Spa Resort & Villas.

Is Sun Spa Resort & Villas family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Sun Spa Resort & Villas is a hit with families.

Are there hot tubs in the rooms at Sun Spa Resort & Villas?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Sun Spa Resort & Villas?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sun Spa Resort & Villas?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sun Spa Resort & Villas?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Sun Spa Resort & Villas?

No, pets and service animals are not allowed.

Sun Spa Resort & Villas Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 15 out of 44 reviews" "
Rating 8 - Good. 12 out of 44 reviews" "
Rating 6 - Okay. 9 out of 44 reviews" "
Rating 4 - Poor. 4 out of 44 reviews" "
Rating 2 - Terrible. 4 out of 44 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Hieu, Orange

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach
Stayed 2 nights in Jul 2022

8/10 Good

TravelerOne

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Property is beautiful and the green areas and gardens are amazing. Staff don’t speak English The food is pretty bad The pool was dirty all the time
Stayed 3 nights in Sep 2019

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort near Dong Hoi airport
Great resort, many amenities.
Stayed 2 nights in Jun 2019

8/10 Good

kimberly

Liked: Cleanliness, staff & service, room comfort
Large facility with spa and possibly casino as well as golf and tennis-- rooms could use aome updating but clean-- 30-40 min walk to town-- beach is long but sadly alot of garbage washes up on shore
Stayed 2 nights in Mar 2019

10/10 Excellent

Thanh tuyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort, good hospitality!
Stayed 4 nights in Dec 2018

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise with plenty of room for everyone
10 relaxing days at a fabulous beachside resort. Big room with a comfortable bed, with a thick mattress topper. The beach was spotless, no seaweed, no rocks and generally calm. Somedays it had the ‘Ghost town effect’ but we enjoyed very few guests, no screaming kids and 3 pools and a beach to ourselves. The weekends tend to be busy with domestic tourists and the odd bus tour stops in for a night though the week days. Dong Hoi city is only 2 kms away or 34,000 Dong taxi ride. Great staff and management made this an exceptional stay. Wifi worked every where even on the beach.
Stayed 10 nights in Aug 2018

8/10 Good

Katie, SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa Stay
Overall the place was really good. It's beach front, but was raining while I was there, so was only on beach briefly. I didn't swim in the ocean. The resort has several really nice, picturesque pools. Restaurants are great, rooms are clean. They provide nice robes. The only dissatisfaction was the spa. I mostly booked this hotel for the flower bath picture they have in their overview. I requested this but they did not have it. I asked for a milk bath instead and the "milk" was put into the jacuzzi for both my friend and I, not a special bath for me. (I was already paying separate for jacuzzi,steam room and sauna.) The staff at the spa were really nice though and it truly is a beautiful setting! Minus this one detail, it was a great stay!
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Less than exciting....
While the staff are very friendly and helpful, the resort is a bit underwhelming, dated, and resembles little of how it is advertised.
Stayed 6 nights in Sep 2017

8/10 Good

rex, tokyo

Liked: Cleanliness, staff & service, room comfort
Great location and you get what you pay for
Lovely spot to chill out. Staff were friendly and we had a big airy room with the mod cons. The resort has seen better days with the rooms being tired and the food is average. But the pluses are a beautiful location, great pool and nothing better than to sit on a swing overlooking the sea. The value for money makes it worth it

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view but not a very modern hotel

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Derelict and decrepit......
We stayed here to go to Phong Nha Caves foolishly thinking it would be a great beach resort... The pictures are all photoshopped as there is a concrete wall all along the so called beach... In hindsight there are basic but fair hotels in Phong Nha area that would have offered at least a more authentic experience in this area.... There is a lot of development going on however in Dong Hoi and maybe in years to come it may improve as a place to visit

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome ocean front resort
Sun Spa was a great resort. We were lucky to spend our last night during our 10 day adventure through Vietnam here. The food was phenomenal both for a sit down dinner in the evening and breakfast buffet. In particular I would like to compliment the bar staff for being able to spin some of the best poolside cocktails we tasted during our trip. Lastly, the hour long thai massages also did us very well. Very positive experience all around. Would visit again.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

4/10 Poor

jo, London

Disliked: Cleanliness, staff & service, property conditions & facilities
Outdated hotel, overpriced and overrated. Polluted
Check-in painful, staff's command of English poor to non-existent, room booked (suite) incorrect. Really quiet with the exception of Vietnamese guests at the weekend, so throughout the week like a ghost hotel, rundown and poor facilities all the equipment in the gym was broken. Work going on, on the beach so noisy and disappointing. We had to move rooms because the air-conditioning unit broke down. This hotel is stuck in a time warp, dirty 1970's carpet in the best suites! it really does need a complete re-furbishment, staff training on customer service and a review of their star rating as this is completely over estimated. The restaurant had an extensive menu but was told that all fish and seafood was off the menu due to pollution in the immediate area! Advised not to swim in the sea for this reason too. Totally disappointing.

10/10 Excellent

Tony, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun trip!
Very nice and clean resort! facilities and food was excellent. As usual in VN, we had a little language barrier but that is all forgiven by an over friendly staff.

6/10 Okay

Hong Hanh

Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Poor value, poor service
Rude, disinterested staff. Overpriced food and drink. Clearly past its best and tired

2/10 Terrible

PennyM, Edmonton, AB

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware! "Resort" is not as it appears!
This resort was completely empty during our stay. It felt like a ghostown. Only one restaurant was open and the food appeared very old. The pools looked cloudy and unkept. There was no access to the beach as described. There was no activity or entertainment during our 3 day 2 night stay. It was a complete disappointment and very strange that this large resort was so empty. The quality of the rooms is definitely not 4 or 5 star. Our building appeared to be quite empty as we never once saw anyone else in the hallways or heard any foot traffic. Of all the rooms they could have placed us in, the put us in a room with a view facing piles of construction debris and large concrete pipes and rebar. Everything including the bathroom was very old and worn out. Hallways are dark and musky. This resort has the potential to be a great hotel and perhaps it once was. At it's current stage, I would not recommend this hotel to anyone. Additionally, all services including tours to the caves are priced at a premium.

8/10 Good

Tom, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
I came here for a relaxing holiday in a great location. It has the great location, but there were many families with children so it ended up a bit more noisy than I would have liked. Great place for families with children, but for couples looking for a quiet romantic break, I would go somewhere else.

2/10 Terrible

Jade & Max, Scotland

Disliked: Staff & service
Horrible management have ruined a beautiful hotel
An example of how ridiculously run this hotel is - There was a small mistake with the pricing of laundry, no biggie... Ourselves and a genuinely lovely staff member didn't pick each other up correctly. They then made her stand infront of us and her colleges in tears, in the middle of the large and busy reception and apologize to us like a child - it was humiliating for everyone involved - us and her. The management refused to speak to us and all we could gather was the girl had to pay (it was far out of her ability to pay as the price was ridiculous). WE paid the outrageous sum, and the girl wasn't seen again (fired). Management were never seen once. We arrived 5 hours early for check in after a 12 hour train journey. We were told to wait in the lobby... And we did without a drink of water for 5 hours in 35 degrees of heat. Great welcome to this "luxury" hotel. We don't expect anyone to speak English, but after the girl mentioned previously was fired / left, there was absolutely no one who spoke a single word of English in the entire resort (I mean not a word, not a single person). They have HUNDREDS of staff, and this leads us nicely onto my next point. Over staffing with people who don't have a clue what to do isn't going to make anything run smoothly - and it sure didn't. There were too many occasions in our short stay to bore you with. Ruined Paradise. Don't book.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Vietnamese, family resort by white sand beach.
Quite a big hotel that seems to be a holiday resort for vietnamese families- so lots of children when we were there. Bit like a european 'thomson holiday' hotel.Staff vary but some were sullen and unhelpful. Decent spa. Food and drinks mediocre. However caves are worth going to and best hotel of this type in the area.

2/10 Terrible

phil123, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dirty old rooms, unhelpful staff, loud music
staff were very unhelpful and not any use, could not speak english even on reception, rooms are dirty and very old bathroom, loud live music played until late which can be heard very clearly in the rooms, woken early by staff shouting in the corridors, having stayed in over 10 different hotels across vietnam this was the worst by far even against a very cheap hotel.

8/10 Good

TETSUJI

Travelled with family
Liked: Cleanliness, staff & service, room comfort
朝食メニュー
コロナの影響とオフシーズンのため仕方が無いが、朝食のメニューをもう少し増やしてほしい。
Stayed 3 nights in Dec 2020

10/10 Excellent

Vu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was secluded and felt like a real getaway which was quite different from the hotels I’ve come before.There were many swimming pools and The largest one was so perfect with breathtaking view. After swimming, I enjoyed a cup of coffee beside the swimming pool. The taste of coffee was so addicted and unforgettable. The staff were very helpful, polite and super friendly. Breakfast buffet were delicious with a range of cuisines. My wife and our children really loved them.
Stayed 1 night in Sep 2019

8/10 Good

Margit

Liked: Cleanliness, property conditions & facilities, room comfort
comfortable base for phonh nha excursion
not touristy - essentially only vietnamese
Stayed 2 nights in Jul 2019