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Oaks Hervey Bay Resort and Spa

4.5 star property
Stylish beach retreat with 2 outdoor pools

Photo gallery for Oaks Hervey Bay Resort and Spa

Exterior
Exterior
Premier Apartment, 2 Bedrooms
Exterior
View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Gym
  • Spa
  • Pool
  • Washer
The current price is AU$283
includes taxes & fees
24 Feb - 25 Feb

Explore the area

Map
569 Charlton Esplanade, Urangan, QLD, 4655
  • Urangan Pier
    ‪3 min walk‬
  • Shelly Beach
    ‪3 min walk‬
  • Esplanade
    ‪6 min walk‬
  • Hervey Bay, QLD (HVB)
    ‪9 min drive‬

Room options

View all photos for Premier Apartment, 2 Bedrooms

1 bedroom, in-room safe, desk, blackout curtains

Premier Apartment, 2 Bedrooms

Highlights

Furnished balcony or patio
Separate sitting area
Private hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 88 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Single Beds

View all photos for Apartment, 3 Bedrooms, Ocean View

Apartment, 3 Bedrooms, Ocean View

Apartment, 3 Bedrooms, Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Private hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 144 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Ocean view
  • Sleeps 7
  • 2 King Beds and 1 Queen Bed OR 1 King Bed, 2 Single Beds and 1 Queen Bed

View all photos for Apartment, 1 King Bed, Pool View

View from room

Apartment, 1 King Bed, Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Private hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 73 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Apartment, 1 Bedroom

View from room

Premier Apartment, 1 Bedroom

Highlights

Furnished balcony or patio
Separate sitting area
Private hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 75 sq m
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom, Ocean View

Apartment, 1 Bedroom, Ocean View

Apartment, 1 Bedroom, Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Private hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 73 sq m
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 3 Bedrooms, Pool View

1 bedroom, in-room safe, desk, blackout curtains

Apartment, 3 Bedrooms, Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Private hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 144 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Sleeps 7
  • 2 King Beds and 1 Queen Bed OR 1 King Bed, 2 Single Beds and 1 Queen Bed

View all photos for Premier Apartment, 3 Bedrooms

1 bedroom, in-room safe, desk, blackout curtains

Premier Apartment, 3 Bedrooms

Highlights

Furnished balcony or patio
Separate sitting area
Private hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 144 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Ocean view
  • Sleeps 7
  • 2 King Beds and 1 Queen Bed OR 1 King Bed, 2 Single Beds and 1 Queen Bed

View all photos for Apartment, 2 Bedrooms, Pool View

1 bedroom, in-room safe, desk, blackout curtains

Apartment, 2 Bedrooms, Pool View

Highlights

Furnished balcony or patio
Separate sitting area
Private hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 88 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Single Beds

View all photos for Apartment, 2 Bedrooms, Ocean View

Apartment, 2 Bedrooms, Ocean View

Apartment, 2 Bedrooms, Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Private hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 86 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Single Beds

View all photos for Penthouse, 3 Bedrooms

1 bedroom, in-room safe, desk, blackout curtains

Penthouse, 3 Bedrooms

Highlights

Furnished balcony or patio
Separate sitting area
Private hot tub
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 441 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Sleeps 7
  • 2 King Beds and 1 Queen Bed OR 1 King Bed, 2 Single Beds and 1 Queen Bed

Three Bedroom Apartment with Ocean View

  • Sleeps 6
  • 1 Queen Bed and 3 King Beds

View all photos for Two Bedroom Apartment with Pool View

1 bedroom, in-room safe, desk, blackout curtains

Two Bedroom Apartment with Pool View

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Two Bedroom Apartment with Ocean View

1 bedroom, in-room safe, desk, blackout curtains

Two Bedroom Apartment with Ocean View

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Premier Three Bedroom Apartment with Ocean View

1 bedroom, in-room safe, desk, blackout curtains

Premier Three Bedroom Apartment with Ocean View

  • Sleeps 6
  • 1 Queen Bed and 3 King Beds

View all photos for One-Bedroom with Pool View

1 bedroom, in-room safe, desk, blackout curtains

One-Bedroom with Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Premier Two Bedroom Apartment with Ocean View

1 bedroom, in-room safe, desk, blackout curtains

Premier Two Bedroom Apartment with Ocean View

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Three Bedroom Penthouse

1 bedroom, in-room safe, desk, blackout curtains

Three Bedroom Penthouse

  • Sleeps 6
  • 3 King Beds and 1 Queen Bed

View all photos for Three Bedroom Apartment with Pool View

Bathroom

Three Bedroom Apartment with Pool View

  • Sleeps 6
  • 1 Queen Bed and 3 King Beds

Premier One Bedroom Apartment with Ocean View

  • Sleeps 2
  • 1 King Bed

View all photos for One-Bedroom with Ocean View

1 bedroom, in-room safe, desk, blackout curtains

One-Bedroom with Ocean View

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Ramada Hervey Bay

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (1004)
The price is AU$240
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Ramada Hervey Bay

About the area

Hervey Bay

A luxury stay in the heart of Hervey Bay awaits you at Oaks Hervey Bay Resort and Spa. Within a 5-minute stroll you'll find Urangan Pier and Reefworld Aquarium within a 15-minute walk. Highlights at this beach aparthotel include 2 outdoor swimming pools, 2 coffee shops/cafes and a full-service spa. .You can enjoy a flat-screen TV with satellite channels, and each apartment features Private Hot Tubs, a washer/dryer and a furnished balcony or patio. A kitchen comes equipped with a fridge, a microwave and a stovetop, and room service is also available. Nice touches to enhance your stay include a jetted bath and free toiletries. A living room, WiFi and a separate bath and shower are also available. Weekly housekeeping is available. .A day of pampering at Mineral Earth can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The bistro, Bayswater Bistro, is open for lunch and dinner. For a drink, you can stop by the aparthotel's own lounge bar. Enjoy the gym and pool loungers. 11 square feet (1 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Plus you'll find Wi-Fi in public areas, a snack bar/deli and laundry facilities. There's also the convenience of free self parking. .Sights within a 20-minute walk of this 4.5-property class Urangan aparthotel include Hervey Bay Botanic Garden and Great Sandy Straits Marina.
View more Aparthotels in Hervey BayOpens in a new window

What's nearby

  • Urangan Pier - 3 min walk
  • Esplanade - 6 min walk
  • Reefworld Aquarium - 12 min walk
  • Hervey Bay Botanic Garden - 19 min walk
  • Great Sandy Straits Marina - 20 min walk

Getting around

  • Hervey Bay, QLD (HVB) - 9 min drive

Restaurants

  • ‪Dayman General Store - ‬15 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪Migaloo's Cafe Urangan Pier - ‬8 min walk
  • ‪Kondari - ‬13 min walk
  • ‪Bayaroma - ‬4 min drive

About this property

Oaks Hervey Bay Resort and Spa

Stylish beach retreat with 2 outdoor pools
Oaks Hervey Bay Resort and Spa offers its guests 2 outdoor swimming pools and a health club. There's a restaurant on site, as well as 2 coffee shops/cafes and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee.

A business centre, meeting rooms, and limo/town car service are available. Event space at this aparthotel measures 11 square feet (1 square metres) and includes a conference centre. Spa services, a terrace, and a vending machine are also featured at the luxury Oaks Hervey Bay Resort and Spa. Free self parking is available.

This 4.5-star Hervey Bay aparthotel is smoke free.

  • 68 guestrooms or units
  • 5 levels
  • 2 coffee shops
  • Conference rooms
  • 11 sq ft of conference space
  • 1 sq. m of conference space
  • Built in 2007
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Oaks Hervey Bay Resort and Spa offers 68 air-conditioned accommodations with Hot tubs and washers/dryers. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. 42-inch flat-screen televisions come with satellite channels and first-run films. Accommodation at this 4.5-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower with in-room jetted baths, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a weekly basis.

Mineral Earth has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

Chinese (Mandarin), English, Filipino, Korean, Spanish

Property amenities

Beach

  • Sandy beach (direct access)
  • Beach towels

Pool/Spa

  • 2 outdoor pools
  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Full-service spa
  • Heated pool
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Pool loungers
  • Prenatal massages
  • Private spa tub
  • Sauna
  • Spa tub
  • Sports massages
  • Swedish massages
  • Thai massages

Internet

  • Available in the apartment: WiFi (AUD 5 per 24-hour period)
  • Available in some public areas: WiFi (AUD 5 per 24-hour period)

Parking and transport

  • Limo/town car service
  • Free self parking on site

Family friendly

  • Children stay free (see details)
  • Cot: AUD 20 per night

Restaurants on site

  • Bayswater Bistro
  • Salt Cafe

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Toaster

Dining

  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Limited room service
  • Snack bar/deli

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Rollaway/extra bed: AUD 59 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels provided

Living spaces

  • Living room
  • Separate sitting area

Entertainment

  • 42-inch flat-screen TV with cable/satellite channels
  • First-run films

Outdoor areas

  • Furnished balcony/patio
  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Business centre
  • Conference centre (11 square foot of space)
  • Desk
  • Meeting rooms

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • ATM
  • Blackout drapes
  • Concierge services
  • Hair salon
  • Housekeeping (weekly)
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a shopping district
  • In the city centre
  • In the suburbs
  • Near the airport
  • Near the ocean
  • On the bay
  • On the waterfront

Things to do

  • Bicycle parking
  • Gym
  • Health club
  • Heated pool
  • Bicycle rentals nearby
  • Boat tours nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Segway rentals/tours nearby
  • Snorkelling nearby
  • Whale watching nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 5 floors
  • 68 units
  • At least 80% lighting from LEDs
  • Banquet hall
  • Bicycle parking
  • Built in 2007
  • Energy-saving switches in guestrooms
  • Garden
  • Local artist showcase
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 per cent for credit card payments
The front desk is open daily from 6:30 AM - 9:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 59.0 per night.
  • Cots (infant beds) are available for AUD 20.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 5 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 5 per 24-hour period (rates may vary)
  • Cleaning/housekeeping/linen are available for an additional fee
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 59.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash.
    For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Peppers Pier
Oaks Resort Hervey Bay Urangan
Peppers Pier Resort Urangan
Peppers Pier Urangan
Oceans Resort & Spa Hervey Bay, Australia - Urangan
Peppers Pier Resort, Hervey Bay Hotel Hervey Bay
Oceans Resort Urangan
Oceans Urangan
Oaks Resort Hervey Bay
Oaks Hervey Bay Urangan
Oaks Hervey Bay
Oaks Resort Hervey Urangan
Oaks Hervey Bay Resort Spa
Oaks Resort Spa Hervey Bay
Oaks Hervey Bay Spa Urangan
Oaks Hervey Bay Resort and Spa Urangan
Oaks Hervey Bay Resort and Spa Aparthotel
Oaks Hervey Bay Resort and Spa Aparthotel Urangan

Frequently asked questions

What is the cancellation policy at Oaks Hervey Bay Resort and Spa?

Oaks Hervey Bay Resort and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Oaks Hervey Bay Resort and Spa?

As of 23 Feb 2025, prices found for a 1-night stay for 2 adults at Oaks Hervey Bay Resort and Spa on 24 Feb 2025 start from AU$283.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Oaks Hervey Bay Resort and Spa?

Yep, Oaks Hervey Bay Resort and Spa has a free self car park.

Are there any beaches close to Oaks Hervey Bay Resort and Spa?

Yep, Oaks Hervey Bay Resort and Spa is a short 3-minute walk from Shelly Beach. Fun beach activities include snorkelling, kayaking and sailing. You can also find boat tours.

Is there a spa on site at Oaks Hervey Bay Resort and Spa?

Yep, Mineral Earth is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Oaks Hervey Bay Resort and Spa have a pool?

Oaks Hervey Bay Resort and Spa has 2 outdoor swimming pools and a heated pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 9:00 PM.

What luxury perks are available at Oaks Hervey Bay Resort and Spa?

This property features 2 outdoor pools, as well as a private hot tub and a jetted bath.

What makes Oaks Hervey Bay Resort and Spa a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Oaks Hervey Bay Resort and Spa.

Is Oaks Hervey Bay Resort and Spa family-friendly?

You bet! With amenities such as 2 outdoor pools and laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise that Oaks Hervey Bay Resort and Spa is a hit with families.

Are there hot tubs in the rooms at Oaks Hervey Bay Resort and Spa?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Oaks Hervey Bay Resort and Spa?

No, Oaks Hervey Bay Resort and Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Oaks Hervey Bay Resort and Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Oaks Hervey Bay Resort and Spa?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Oaks Hervey Bay Resort and Spa?

No, pets are not allowed.

Oaks Hervey Bay Resort and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1116 out of 1737 reviews
Rating 8 - Good. 460 out of 1737 reviews
Rating 6 - Okay. 106 out of 1737 reviews
Rating 4 - Poor. 37 out of 1737 reviews
Rating 2 - Terrible. 18 out of 1737 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ondine Flavia

Liked: Cleanliness, property conditions & facilities
Always a good hotel to stay, good area, pool, close to the beach and pier, clean, quiet, safe parking, cooking facilities!
Stayed 2 nights in Feb 2025

10/10 Excellent

Angus

Liked: Cleanliness, property conditions & facilities
Staff very nice and helpful. The pool is great and rooms big and space
Stayed 2 nights in Jan 2025

10/10 Excellent

Denis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Oaks is a fantastic holiday destination, the whole experience from check in to check out was so convenient. Heaps of eating and walking options close by, will be making an effort to stay there again.
Stayed 3 nights in Dec 2024

4/10 Poor

Ross

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed in room 3, there was NO wifi and NO phone reception on either Telstra or Optus. I even bought a 4G router with high gain antennas, no reception. The resort was nice, but I needed wifi / internet / phone, and did not get it.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jodie

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

james

Liked: Cleanliness, property conditions & facilities
Comfortable stay with courteous staff. Spacious room but shower in round tub awkward and dangerous for elderly. Also floor transition s from rug to tile painful to step on. Overall enjoyable stay.
Stayed 2 nights in Nov 2024

4/10 Poor

Olabode

Travelled with family
Disliked: Room comfort
A TERRIBLE EXPERIENCE IN HERVEY BAY
The checkin experience was terrible, the keys did not work, the room number on the checkin instructions was different from the one with the hotel security, however the keys did not open either room! Generally, the hotel needs a facelift! The building looks old as well as the lifts and the rooms
Stayed 2 nights in Nov 2024

6/10 Okay

Deidre

Travelled with partner
Liked: Property conditions & facilities
All the good quality ingredients were there, however, the baking process lacked some heat. A few things that need attention - the shower over the spa bath is a big no. Water all over. Door to bathroom is already rotting at the bottom. A small thing such as the ice tray was not filled, so for a 1 or 2 night stay, no ice. Third and biggest issue was the bedding. Sheet, inner duvet topped with another loose sheet is also a big no! It was hot, so wanted to sleep with sheet only. Separating the sheet from the inner duvet and later trying to draw the duvet up is not exactly hygienic, as you end up with a bare inner which probably gets made up again for next guests. (Personally also did not enjoy that all the balconies look over the pool and face each other.) Check-in service was great.
Stayed 2 nights in Oct 2024

10/10 Excellent

Iris

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Tracey

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Didn’t like that they had overbooked. We had booked a one bedroom pool apartment. We were sent down a few stinking hot corridors to eventually find our room. We were put in a two bedroom apt but told if we touched any of the second room stuff we would be billed .. only had two thin bath towels. NO POOL TOWELS. It’s almost like an air b and b. Lounge good. Kitchen good. Shower has seen better days .. beds are super hard. Aircon only in lounge area. Doesn’t quite cool apt. We were put in a room that was directly next to the kids pool so didn’t feel we had privacy .. disappointed. It was one of the top rated hotels in hervey bay… Both restaurants out the front were very good. Great food.
Stayed 2 nights in Oct 2024

10/10 Excellent

Alannah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay the view was amazing excellent facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Mike

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Nano

Liked: Cleanliness, amenities, property conditions & facilities
Had a lovely extra long weekend and met up with old friends. Everything was very comfortable and the suite had all the basics you would need. Internet a bit dodgy but other than that was great and staff were extremely lovely and friendly. View was excellent. Well done guys, I would definitely recommend to friends and family and will be back.
Stayed 3 nights in Oct 2024

8/10 Good

Shane

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property. Great views, walkable.
Stayed 1 night in Sep 2024

8/10 Good

Matthew, Maple Ridge

Travelled with partner
Liked: Cleanliness, amenities
Pretty good place, but the WiFi was atrocious! Couldn’t review maps or basic websites. Kept cutting in and out.
Stayed 1 night in Oct 2024

8/10 Good

Kym

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great views
Stayed 1 night in Oct 2024

10/10 Excellent

Belinda

Liked: Cleanliness, property conditions & facilities
Great stay- would stay again
Stayed 3 nights in Oct 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect place to relax and unwind
Stayed 2 nights in Sep 2024

10/10 Excellent

Roslyn

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Only issue was their internet was very weak…they need to upgrade the network
Stayed 3 nights in Sep 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Spacious apartment with all the facilities we required. Easy access to and from pool area as well as esplanade.
Stayed 4 nights in Sep 2024

10/10 Excellent

Kerryn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The staff were fabulous, very welcoming and helpful. The room was just what we needed last minute. Family friendly hotel, the heated pool was a hit with my grandson. Would definitely stay again.
Stayed 2 nights in Aug 2024

6/10 Okay

Scott

Travelled with family, Travelled with family and small children
Liked: Amenities
Overall quite good. Room we stayed in was in need of a bit of attention. The couches are old and carpets need replacing. The resort itself was great and pools excellent.
Stayed 4 nights in Aug 2024

8/10 Good

Marion

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great apartment with good sea view and pool view aspect. We appreciated that we had been upgraded. The reception staff were very professional and friendly. Close to local sights and Marina within 5 minutes by car. Design of the apartment was modern and stylish. The lounge suite was uncomfortable but general layout of furniture was good. Access to the car park from the apartment was a little confusing in that access key was required differently than normal.
Stayed 2 nights in Aug 2024