6/10 Okay
Samantha
Travelled with family
24 Aug 2024
Liked: Cleanliness, room comfort
Could be better
This does not feel like a 5* hotel, with very basic rooms and some frustratingly easy things to just get right being ignored. I was with my husband and 3 teenage girls. The evening entertainment was ok but the girls were quite bored. Rooms are perfectly functional and big, but lack any character- bare walls and characterless furniture. There is nothing in the minbar (even though we were all inclusive) and the girls were constantly running out of shampoo and conditioner which was not being topped up. Paying for drinks in the only bar open with any entertainment was unexpected- nothing available as part of all inclusive. Pool is salt water which is a shame, but not the end of the world. Lots of smaller children so pool noisy. Food was unimaginative and same-y and not all coffee machines working in the morning. Juice from machines tastes like squash. On the plus side the staff were generally good and the gardens etc very pretty. Like I said, most of these things are so easy to put right, and have been repeatedly raised as issues on various platforms! Put these right and it will be a good value venue.
Samantha
Stayed 8 nights in Aug 2024
