8/10 Good
Verified traveller
14 Aug 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Great location, service could be better
Great location right near the Duomo. The room itself was very cute, cozy, and clean. The a/c did not seem to cool as much as we would’ve liked but the fan they provided helped a lot. The main issue I had with my stay was the inflexibility of check-in. The check-in window was very short and ended at noon. Although they sent very clear instructions on how to get in, they said we needed to be available the next morning to provide our passports. The problem was we had an early tour and would again not be available during their short availability. We were then requested to send passport pictures through an outside text message. I hated this but also knew we had to get them our information. The first time we tried it, it didn’t work because they weren’t clear on how to send it but finally got it through the second time. If they would have a normal check in time or been more accommodating (we checked in at 12:30) this all could have been avoided. Another issue I had was that breakfast was included but NOT at the property. Additionally, the tickets they left for it were for two breakfast places but they left no directions on how to get to those places.
Verified traveller
Stayed 2 nights in Jul 2024