Communication throughout was very clear and timely replies were received throughout the booking period. We collected apartment keys from the after-hours safe - a very easy process.
We arrived at the property to find the garage in a very awkward location, with no chance of our Ranger fitting (with storage cabinetry fitted to the far wall), and instead parked in the visitor parking area.
There was no issue to access the building - the apartment itself is well laid out with nice furnishings. We were aware to bring our own linen (incl sheets, towels, hand towels, bath mats and tea towels) - though a little disappointed to realise there was literally nothing provided in the way of basic condiments, foil, cling wrap, paper towel, washing liquid (bar a single sachet), bin liners, dish scourer, soap (bar one small hotel-room hand soap - 2ppl for 3 nights), shampoo, toilet paper (bar a half roll on the holder) - meaning, you need to bring absolutely everything with you when staying at this property (else an expensive shop at the local supermarket for items we would have brought from home, had we known there was nothing provided). :(
There is no WiFi which we found hard to believe would not be standard in any holiday rental property these days - we've certainly not come across this before.
There are no flyscreens in the toilet or bathroom, so we kept the windows open and the doors closed to keep the mozzies out of the living areas.
There is no air-conditioning in the bedrooms, which got quite warm from early morning (though cooled down at night if we left the air conditioner running overnight).
All appliances work well however, some of the cooking utensils could do with being replaced - the egg slide is appalling and there's no grater (lucky I brought my own).
The hot water is scorching hot and should be temperature controlled to meet current building regulations. Very dangerous and caught me out a number of times. :(
There's a rise in floor level when entering the kitchen area - a dangerous trip hazard, particularly for an elderly person which could result in a nasty fall (which did catch us out on a number of occasions).
The complex is quiet, the balcony outlook is private and doesn't look into other apartments. The shower is hot and the water flow is good. The bed is OK, if you like a hard mattress. The location is within walking distance to town shops, cafes, etc.
Comfortable - could do with some upgrades/inclusions.