Freshwater Creek Holiday Packages

Good Budget accomodation. Staff friendly but facilities a little run down.

After being given a sub standard room (which was changed) we found the stay fine. A couple of points; the ergonomic design of the bathroom around the basin was cramped caused by a mirror cabinet that doesn’t need to be there as it’s not used. It sticks out too far. Secondly the issuing of only one key is inconvenient for a couple. On the plus the location was great, close to all amenities. One final comment, the room was looking tired

Good facilities in the apartment and in the building Gym was great Two bedrooms and two bathrooms was great Had everything you need

Great place to stay, staff were friendly and helpful

A few things - it’s not clear as to where the entrance to the hotel is. Especially arriving late at night. Parking along the side of the road was horrible, especially when I just needed to check in and organise things. I wasn’t told what floor my room was on, so took pot luck and lucky I was right. Parking underground had poor signage to where the lifts were located. Had to call reception to find them. Then it’s not stated clearly what levels have car park access so spent 10minutes trying to figure out which level I parked on. Upon entering the room, it had clearly not been cleaned properly. The stove and oven door had grease splatters, floor felt dirty, stains on the rug. Bathroom sink needs a decent clean and scrub. Then the bed - the bedhead was literally hanging off the wall. I notified straight away - so I’m hoping I don’t get charged for damage! Pillows had seen better days and stains… bedroom had no bedside lamps which makes it hard to find yourself in a dark environment once main lights are off (this is just an observation). Overall, I probably won’t be in a hurry to recommend this complex to stay at if I had anyone ask.