Renaissance® Phoenix Glendale Hotel & Conference Center

4.0 star property
Hotel with a fitness centre, a short walk to Westgate Entertainment District

Photo gallery for Renaissance® Phoenix Glendale Hotel & Conference Center

In-room safe, desk, iron/ironing board, free cots/infant beds
Indoor pool, outdoor pool, pool loungers
Meeting facility
In-room safe, desk, iron/ironing board, free cots/infant beds
Breakfast, lunch and dinner served

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Breakfast available
The current price is AU$279
includes taxes & fees
1 Apr - 2 Apr

Explore the area

Map
9495 West Entertainment Boulevard, Glendale, AZ, 85305
  • Desert Diamond Arena
    ‪3 min walk‬
  • Westgate Entertainment District
    ‪4 min walk‬
  • State Farm Stadium
    ‪8 min walk‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪27 min drive‬

Room options

Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Private bathroom
Bathrobes
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Private bathroom
Bathrobes
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Private bathroom
Bathrobes
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Private bathroom
Bathrobes
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
  • 64 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Private bathroom
Bathrobes
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Private bathroom
Bathrobes
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Private bathroom
Bathrobes
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Private bathroom
Bathrobes
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
Smart TV
Private bathroom
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Private bathroom
Bathrobes
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Separate bedroom
  • 64 sq m
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed, Bathtub (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Private bathroom
Bathrobes
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed (Mobility Accessible, Tub)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Private bathroom
Bathrobes
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Private bathroom
Bathrobes
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds (Hearing Accessible)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Private bathroom
Bathrobes
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Private bathroom
Bathrobes
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Private bathroom
Bathrobes
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Glendale

At Renaissance® Phoenix Glendale Hotel & Conference Center you'll be within a short 5-minute stroll of popular places like Westgate Entertainment District and Desert Diamond Arena. Highlights at this hotel include a restaurant, an outdoor swimming pool and an indoor swimming pool. .The restaurant, Soleil Restaurant, is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym, Hot tub, sauna and pool loungers. 30000 square feet (2787 square metres) of event facilities include 29 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Added amenities include wired Internet in public areas, a coffee shop/cafe and a snack bar/deli. Full breakfast is available on weekdays between 6:00 AM and 11:00 AM and on weekends between 7:00 AM and 11:30 AM. There's also the convenience of valet parking. .Attractions within a 10-minute drive of this 4-property class Glendale Sports and Entertainment District hotel include State Farm Stadium and Camelback Ranch.

What's nearby

  • Desert Diamond Arena - 3 min walk - 0.3 km
  • Westgate Entertainment District - 4 min walk - 0.4 km
  • Tanger Outlets Phoenix - 5 min walk - 0.5 km
  • State Farm Stadium - 8 min walk - 0.7 km
  • Desert Diamond Casino - West Valley - 3 min drive - 2.0 km

Getting around

  • Sky Harbor International Airport (PHX) - 27 min drive

Restaurants

  • ‪Westgate Entertainment District - ‬3 min walk
  • ‪Desert Diamond Casino West Valley - ‬3 min drive
  • ‪Winners Sports Bar - ‬3 min drive
  • ‪Big Red Brew Haus - ‬9 min walk
  • ‪Raising Cane's Chicken Fingers - ‬13 min walk

About this property

Renaissance® Phoenix Glendale Hotel & Conference Center

Hotel with a fitness centre, a short walk to Westgate Entertainment District
Renaissance® Phoenix Glendale Hotel & Conference Center offers its guests an indoor pool, an outdoor pool, Access to hot tub, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and wired Internet is available in public spaces for a fee.

A 24-hour business centre, 29 meeting rooms, and limo/town car service are available. Event space at this hotel measures 30000 square feet (2787 square metres) and includes a conference centre. A fitness centre, a terrace, and a vending machine are also featured at the business-friendly Renaissance® Phoenix Glendale Hotel & Conference Center. Parking is available for a fee.

This 4-star Glendale hotel is smoke free.

  • 1 building
  • 320 guestrooms or units
  • 11 levels
  • 30000 sq ft of conference space
  • 2787 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Renaissance® Phoenix Glendale Hotel & Conference Center offers 320 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Smart televisions come with premium satellite channels, pay-per-view films and Netflix. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, complimentary toiletries and hairdryers.

This Glendale hotel provides wired and wireless Internet access (Wi-Fi speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

Bosnian, Chinese (Mandarin), English, German, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 6.95 per day); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Wired internet (USD 6.95 per day)

Parking and transport

  • Limo/town car service
  • Parking on site (USD 20 per day; includes in/out privileges)
  • Valet parking on site (USD 25 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 12 to 25 for adults and USD 10 to 17 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Rays
  • Soleil Restaurant

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna

Family friendly

  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 29 meeting rooms
  • Computer station
  • Conference centre (30,000 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • IPod dock
  • Netflix
  • Pay films
  • Smart TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per night
  • Weight limit: 50 lb per pet
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.79 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 12 to 25 for adults and USD 10 to 17 for children
  • Fee for in-room wireless Internet: USD 6.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 6.95 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 6.95 per day (rates may vary)
  • Self-parking fee: USD 20 per day (in/out privileges)
  • Valet parking fee: USD 25 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Safety features at this property include a smoke detector, window guards and a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector, window guards and a deadbolt lock in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Renaissance Glendale Phoenix
Renaissance Phoenix Glendale
Renaissance Phoenix Glendale Hotel
Renaissance Glendale Hotel Glendale
Glendale Renaissance
Renaissance Glendale Hotel And Spa
Renaissance Phoenix Glendale Hotel Spa
Renaissance Phoenix Glendale Hotel Spa
Renaissance® Phoenix Glendale Hotel & Conference Center Hotel
Renaissance® Phoenix Glendale Hotel & Conference Center Glendale

Frequently asked questions

What is the cancellation policy at Renaissance® Phoenix Glendale Hotel & Conference Center?

Renaissance® Phoenix Glendale Hotel & Conference Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Renaissance® Phoenix Glendale Hotel & Conference Center?

As of 9 Mar 2025, prices found for a 1-night stay for 2 adults at Renaissance® Phoenix Glendale Hotel & Conference Center on 1 Apr 2025 start from AU$233.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Renaissance® Phoenix Glendale Hotel & Conference Center?

Yep, Renaissance® Phoenix Glendale Hotel & Conference Center has a self car park with in/out privileges for USD 20 per day.

Does Renaissance® Phoenix Glendale Hotel & Conference Center have a pool?

Renaissance® Phoenix Glendale Hotel & Conference Center has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Renaissance® Phoenix Glendale Hotel & Conference Center?

Renaissance® Phoenix Glendale Hotel & Conference Center features an outdoor pool, an indoor pool and 1 hot tub.

Is Renaissance® Phoenix Glendale Hotel & Conference Center family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Renaissance® Phoenix Glendale Hotel & Conference Center is a hit with families.

Does Renaissance® Phoenix Glendale Hotel & Conference Center serve breakfast?

Sure does, full brekkie is offered on weekdays from 6:00 AM to 11:00 AM and on weekends between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Renaissance® Phoenix Glendale Hotel & Conference Center?

No, Renaissance® Phoenix Glendale Hotel & Conference Center does not offer an airport shuttle service.

Is there a bar or restaurant at Renaissance® Phoenix Glendale Hotel & Conference Center?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Renaissance® Phoenix Glendale Hotel & Conference Center?

Check-in begins at 4 PM. Check-out time is 11 AM.

Renaissance® Phoenix Glendale Hotel & Conference Center Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 713 out of 1016 reviews
Rating 8 - Good. 131 out of 1016 reviews
Rating 6 - Okay. 85 out of 1016 reviews
Rating 4 - Poor. 36 out of 1016 reviews
Rating 2 - Terrible. 51 out of 1016 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Fernando

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I did not like how I was treated during the afternoon when I had questions for staff at reception. Was met with attitude.
Stayed 2 nights in Dec 2024

8/10 Good

Hongchu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish they would have better dining options with food meeting the average standard.
Stayed 1 night in Nov 2024

10/10 Excellent

Alecia, Livermore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Scott A

Travelled with partner
Liked: Staff & service, property conditions & facilities
The property itself was nice, and the staff were friendly. However, every time we left the hotel, we were greeted by the overwhelming smell of feces wafting outside the building. It was so bad it could make anyone reconsider their stay! Definitely not the kind of 'atmosphere' you’d expect on vacation. It was an unfortunate and unforgettable part of the experience—just not in a good way!
Stayed 3 nights in Dec 2024

10/10 Excellent

Kaitlin

Stayed 1 night in Dec 2024

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall this spot is perfect if seeing a concert or game at Desert Diamond Arena or State Farm Stadium. Literally 2 minute walk. The hotel is grand feeling and the room was very nice. Easy parking for self parking, courtesy staff. They even had a robot who serves the food at the onsite restaurant. Definitely will go back.
Stayed 2 nights in Dec 2024

10/10 Excellent

cesar

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything about the place
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels
Stay was perfect, very clean rooms and lobbies. Wish their restaurant and bar was open a bit later but overall it was good. I enjoyed the fact the desert diamond arena was near by.
Stayed 1 night in Nov 2024

8/10 Good

Field

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.
Stayed 3 nights in Nov 2024

10/10 Excellent

Torrance

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Yannira

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Ericka

Liked: Property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. Place very convenient and accessible to shops.
Stayed 1 night in Nov 2024

10/10 Excellent

nikolas

Stayed 2 nights in Oct 2024

8/10 Good

Carla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was bright, clean and quiet. It was in an excellent location for restaurants, shopping and activities. Bedrooms and bathrooms were very clean and spacious and beds were very comfortable. Staff was lovely and accommodating. We enjoyed the pool and hot tub area during the day as the courtyard in the evenings. Lots of seating and loungers to enjoy the sunshine. We also used the spa at the hotel. Staff were great and very friendly and we felt so welcomed. The only thing I would have loved is change rooms and showers in the washrooms by the pool.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jeselle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish everyone was kind friendly and efficient. This is the top choice for the area if you’re looking for comfort, cleanliness, options for walkable food drinks and shopping. Right next door to the stadium this also Makes this a great option if you’re attending any games in the area. Thank you to all the staff for a wonderful stay! Shout out to Dan at the bar he went above and beyond to ensure my drinks were well liked and fresh.
Stayed 3 nights in Nov 2024

6/10 Okay

Ty

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Wilfredo, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the hotel was such a great experience! The facility and service was excellent!
Stayed 1 night in Nov 2024

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Great service but great location is the key for this property
Stayed 1 night in Nov 2024

10/10 Excellent

Cathie, Queen Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Wanikie

Stayed 3 nights in Oct 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Juron

Stayed 1 night in Nov 2024

4/10 Poor

Christopher

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Over priced, under staffed
The Renaissance Phoenix Glendale appears to be incapable of handling event crowds. When we arrived the reservation was screwed up and the check-in clerk was unable to enter both rooms properly. This resulted in the failure to clean one of the rooms staying a 2nd night. I went to the desk and was promised the room would be cleaned immediately. When we returned from dinner it was still not cleaned and we wound up waiting in the hotel lounge until it was cleaned. The first night we arrived, the lounge/bar staff were swamped with the cby patrons booked for the next day football game. Service was overwhelming short staffed. This was true the next night for the Marine Reserve Unit ball. Am I being sensitive, NO, I have never paid so much for a hotel room (peak Bear's game rates) and I am a world traveler. With these rated, sub par service is unacceptable.
Stayed 1 night in Nov 2024