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Amway Grand Plaza, Curio Collection by Hilton

4.0 star property
Historic hotel connected to the convention centre in Grand Rapids with 4 restaurants
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Amway Grand Plaza, Curio Collection by Hilton

Exterior
Front of property - evening/night
Indoor pool
Indoor pool
Ballroom

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Bar
  • Pet-friendly
The price is AU$440
includes taxes & fees
2 Feb - 3 Feb

Explore the area

Map
187 Monroe Ave Nw, Grand Rapids, MI, 49503
  • DeVos Performance Hall
    ‪2 min walk‬
  • DeVos Place Convention Center
    ‪5 min walk‬
  • Grand Rapids Art Museum
    ‪5 min walk‬
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Non Smoking (Plaza)

Luxury Suite, 1 King Bed, Non Smoking (Plaza)

Luxury Suite, 1 King Bed, Non Smoking (Plaza)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 94 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, River View

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Non Smoking, River View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 42 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Tower

Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Tower

Luxury Suite, 1 King Bed with Sofa bed, Non Smoking, Tower

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
  • 57 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Living area

Junior Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Non Smoking (Pantlind)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Queen Bed, Non Smoking (Pantlind)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Superior Suite, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, River View

Room, 2 Queen Beds, Non Smoking, River View

Room, 2 Queen Beds, Non Smoking, River View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 42 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Residence Inn by Marriott Grand Rapids Downtown

Pool
Breakfast included
Pet-friendly
Free WiFi
4.8 out of 5, Exceptional, (877)
The price is AU$335
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Residence Inn by Marriott Grand Rapids Downtown

About the area

Grand Rapids

Amway Grand Plaza, Curio Collection by Hilton puts you in the heart of Grand Rapids, connected to the convention centre and within steps of DeVos Performance Hall and Broadway Grand Rapids. Highlights at this historic hotel include 4 restaurants, 4 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages, aromatherapy and mani/pedis along with access to the sauna. The steakhouse, Ruths Chris Steakhouse, is open for dinner. Enjoy the indoor swimming pool, gym and Hot tub as well as access to racquetball/squash. 47124 square feet (4378 square metres) of event facilities include 46 meeting rooms and conference space, and other business amenities include limo/town car service. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning to-go breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Sights within a 15-minute walk of this Downtown Grand Rapids hotel include DeVos Place Convention Center and Van Andel Museum Center.

What's nearby

  • DeVos Performance Hall - 2 min walk
  • DeVos Place Convention Center - 5 min walk
  • Van Andel Arena - 6 min walk
  • Gerald R. Ford Museum - 8 min walk
  • Downtown Market - 17 min walk

Getting around

  • Grand Rapids Station - 17 min walk
  • Gerald R. Ford International Airport (GRR) - 19 min drive

Restaurants

  • ‪Z's Bar & Restaurant - ‬3 min walk
  • ‪Uccello's Ristorante, Pizzeria & Sports Lounge - ‬2 min walk
  • ‪Leo's - ‬4 min walk
  • ‪Tupelo Honey - ‬3 min walk
  • ‪Flanagan's Irish Pub - ‬1 min walk

About this property

Amway Grand Plaza, Curio Collection by Hilton

Historic hotel connected to the convention centre in Grand Rapids with 4 restaurants
Amway Grand Plaza, Curio Collection by Hilton offers its guests a full-service spa, an indoor pool, and Access to hot tub. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi and wired Internet.

Business amenities include 46 meeting rooms and limo/town car service. Event space at this hotel measures 47124 square feet (4378 square metres) and includes conference space. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Amway Grand Plaza, Curio Collection by Hilton. Parking is available for a fee.

This Grand Rapids hotel is smoke free.

  • 656 guestrooms or units
  • 29 levels
  • 2 buildings
  • 4 dining venues
  • 4 bars or lounges
  • 47124 sq ft of conference space
  • 4378 sq. m of conference space
  • Built in 1981
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
Amway Grand Plaza, Curio Collection by Hilton offers 656 accommodations with laptop-compatible safes and a safe. Pillowtop beds feature premium bedding. Plasma televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Grand Rapids hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open selected days. Children under 18 years old are not allowed in the spa without adult supervision.

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (USD 41 per night; includes in/out privileges)
  • Valet parking on site (USD 45 per night; includes in/out privileges)
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily breakfast to-go available 7:00 AM to 11:00 AM for a fee: USD 4 to 15 for adults and USD 4 to 15 for children
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe

Restaurants on site

  • MDRD
  • Ruths Chris Steakhouse
  • Starbucks
  • The Kitchen by Wolfgang
  • The Kitchen Counter

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Racquetball/squash
  • Shopping
  • Spa tub
  • TV in common areas

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 46 meeting rooms
  • 47,124 square feet of conference space

Outdoors

  • On a river

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • 2 private bathrooms
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch HDTV with premium channels

Food and drink

  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay, plus a deposit of USD 75 per stay
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 4 to 15 for adults and USD 4 to 15 for children
  • Self-parking fee: USD 41.00 per night (in/out privileges)
  • Valet parking fee: USD 45.00 per night (in/out privileges)
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Amway Grand Plaza
Amway Hotel
Amway Hotel Grand Plaza
Grand Plaza Amway
Amway Grand Plaza Rapids
Hotel Amway Grand Plaza
Amway Grand Plaza Hotel Grand Rapids
Amway Grand Plaza Hotel
Amway Grand Plaza Grand Rapids
Amway Grand Plaza Curio Collection Hilton Hotel Grand Rapids
Amway Grand Plaza Curio Collection Hilton Hotel
Amway Grand Plaza Curio Collection Hilton Grand Rapids
Amway Grand Plaza Curio Collection Hilton
Amway Grand Plaza, Curio Collection by Hilton Hotel
Amway Grand Plaza, Curio Collection by Hilton Grand Rapids
Amway Grand Plaza, Curio Collection by Hilton Hotel Grand Rapids

Frequently asked questions

What is the cancellation policy at Amway Grand Plaza, Curio Collection by Hilton?

Amway Grand Plaza, Curio Collection by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Amway Grand Plaza, Curio Collection by Hilton?

As of 22 Jan 2025, prices found for a 1-night stay for 2 adults at Amway Grand Plaza, Curio Collection by Hilton on 2 Feb 2025 start from AU$439.71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Amway Grand Plaza, Curio Collection by Hilton?

Yep, Amway Grand Plaza, Curio Collection by Hilton has a self car park with in/out privileges for USD 41.00 per night.

Is there a spa on site at Amway Grand Plaza, Curio Collection by Hilton?

Yep, there is an onsite spa at Amway Grand Plaza, Curio Collection by Hilton. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Amway Grand Plaza, Curio Collection by Hilton have a pool?

Amway Grand Plaza, Curio Collection by Hilton has an indoor pool.

What luxury perks are available at Amway Grand Plaza, Curio Collection by Hilton?

Amway Grand Plaza, Curio Collection by Hilton features a full-service spa, an indoor pool and 4 restaurants. All guestrooms come with pillowtop beds and premium bedding.

What makes Amway Grand Plaza, Curio Collection by Hilton a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Amway Grand Plaza, Curio Collection by Hilton.

Is Amway Grand Plaza, Curio Collection by Hilton family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Amway Grand Plaza, Curio Collection by Hilton is a hit with families.

Does Amway Grand Plaza, Curio Collection by Hilton serve breakfast?

Sure does, to-go brekkie is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Amway Grand Plaza, Curio Collection by Hilton?

No, Amway Grand Plaza, Curio Collection by Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at Amway Grand Plaza, Curio Collection by Hilton?

Yep, Amway Grand Plaza, Curio Collection by Hilton has 4 restaurants.

What time are check-in & check-out at Amway Grand Plaza, Curio Collection by Hilton?

Check-in begins at 4 PM. Check-out time is 11 AM.

Amway Grand Plaza, Curio Collection by Hilton Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 616 out of 1004 reviews" "
Rating 8 - Good. 177 out of 1004 reviews" "
Rating 6 - Okay. 97 out of 1004 reviews" "
Rating 4 - Poor. 65 out of 1004 reviews" "
Rating 2 - Terrible. 49 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Evelyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secret speakeasy, great customer service!
Stayed 1 night in Oct 2024

2/10 Terrible

Lori

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Terrible elevators, waiting & having to use your key card to use the !!!! Ridiculous
Stayed 3 nights in Oct 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Although I would ask for an upper floor, it is an excellent facility. We were on the fourth floor, and it sounded like we were right above a disco.
Stayed 1 night in Oct 2024

10/10 Excellent

Chrissie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and beautiful
Stayed 1 night in Sep 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Brandon

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Paid a lot of money to stay there and had to pay for parking on top of it. Also only had one working elevator, which we then had to go up 10 flights of stairs because we could never get on one. Also had to take those 10 flights down with all of our luggage, or we would’ve waited an hour for an elevator.
Stayed 1 night in Oct 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful hotel! I would highly recommend this place!
Stayed 3 nights in Oct 2024

6/10 Okay

Matt

Stayed 1 night in Oct 2024

10/10 Excellent

Joseph

Stayed 1 night in Oct 2024

10/10 Excellent

Roxanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

joshua, marcellus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Matthew

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect! Walk to restaurants downtown, river walk etc. hotel was beautiful, great amenities. Parking was my least favorite. It was expensive to park there, $41 in garage $45 valet but it wouldn’t stop me from staying there again bc the upside made up for it
Stayed 1 night in Sep 2024

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Adria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Zan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel but historic section is dated.
Stayed 1 night in Sep 2024

10/10 Excellent

carl

Stayed 1 night in Sep 2024

8/10 Good

chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the staff were very helpful and welcoming. We were traveling with our bulldog and again everyone was great, my only complaint was the restaurant which had outdoor seating/patio didn't allow pets. This wasn't the end of the world as Grand Rapids overall is extremely pet friendly, and we had a great time. Just confusing why, a hotel is pet friendly but doesn't allow them on the patio. The valet and bellhops are first class, and they are very professional, a huge thanks to all of them.
Stayed 1 night in Sep 2024

4/10 Poor

Martha

Travelled with partner
Disliked: Staff & service
No room service for such an expensive hotel??? Could have stayed at a cheaper hotel and had more services. everything closed up at 11:00 on a saturday??
Stayed 1 night in Sep 2024

6/10 Okay

David

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
Room lacked a refrigerator, painted walls looked poorly done and bathroom was small with poor water pressure
Stayed 1 night in Sep 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Great one night stay!
Stayed 1 night in Sep 2024

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time stay. Nice hotel. Rooms were nice but family member and I booked at same time for this hotel and paid the same price. I was in 3rd floor and family member got 18th floor upgraded room for whoever reason with River view. There were many events during our visit and our room neighbors were obnoxiously loud with many people in their room. After calling guest services, security come up twice to quite the noise and break up the party. In addition, the 3rd floor is still close to street level if overlooking city view. Very noisy with cars revving engines until 1-2 am. I did receive a $50 refund due to the disturbance however so the hotel did make it right. If saying in the future, I would request a River view room. This is a beautiful venue for weddings and banquets so if you prefer a quiet visit it may not be possible in this hotel.
Stayed 1 night in Sep 2024

8/10 Good

Christi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location with lots to do and see in the area
Stayed 1 night in Sep 2024