6/10 Okay
Cassie
Travelled with partner
20 Sept 2025
We were so excited to stay at this beautiful property. Friends back in Canada had recommended it, having gotten married here years ago, so we chose to end our two-week visit to Scotland at Atholl Palace. After traveling through the Highlands, we decided to splurge on something luxurious.
There’s no denying the positives: the grounds are stunning, the architecture is impressive, and there are plenty of amenities. Unfortunately, several negatives dampened our experience:
• Bathroom cleanliness: The rain showerhead in our room was clogged with black gunk. We could only use the handheld showerhead until I manually cleaned each nozzle.
• Hot tub unavailable: The hot tub was out of service with no notice at booking or at check-in. This was disappointing, especially as it’s one of my wife’s favorite amenities.
• Pathway safety at night: Walking back up the property after dark was inconsistent and at times unsafe. Some evenings the path lights were on, other nights they were off. Without lighting it was very hard to find our way back to the main building, and with cars coming and going it felt genuinely hazardous.
• Service issues: This was the biggest letdown. Everywhere else in Scotland, staff have been warm and helpful, but service here felt indifferent and unwelcoming.
For example, we booked the hotel’s afternoon tea well in advance. We arrived promptly at 12:30, but the doors were still closed. A staff member opened them without greeting us, and we had to awkwardly seat ou
Cassie
Stayed 3 nights in Sep 2025
