2/10 Terrible
Laura
Travelled with partner
27 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived at the property we were met by a lovely receptionist but she was the only nice bit about this place! The room we were given as dirty with heavily stained soft furnishings and carpet. We complained only to be told that the hotel was full and no further rooms were available to change to. The receptionist advised that housekeeping had finished for the day but she would go and hoover our room as there were biscuits on the floor from the previous occupant! The low level of basic cleanliness left us questioning everything else. The fabric headboard was stained and so ware the chairs. There were cobwebs in the bedroom window and while I appreciate spiders come in this little guy had been working on his web for some time without being disturbed. If we hadn’t got tickets to see a show we would not have stayed here.