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Atlantica Caldera Palace - All Inclusive

5.0 star property
Luxury property on the beach, with seasonal outdoor pool

Photo gallery for Atlantica Caldera Palace - All Inclusive

Seasonal outdoor pool, open 10:00 AM to 6:00 PM, pool umbrellas
On the beach, black sand
Family Suite Swim Up Sea View | Living area
Terrace/patio
Twin / Double Room Inland View

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • Room service
  • Gym
The current price is AU$392
includes taxes & fees
26 Apr - 27 Apr

Explore the area

Map
ANALIPSI, Hersonissos, 70014
  • Port of Hersonissos
    ā€Ŗ6 min driveā€¬
  • Convention Centre Creta Maris
    ā€Ŗ7 min driveā€¬
  • Star Beach Water Park
    ā€Ŗ7 min driveā€¬
  • Heraklion (HER-Nikos Kazantzakis)
    ā€Ŗ19 min driveā€¬

Room options

View all photos for Twin / Double Room Inland View

Free minibar, in-room safe, desk, blackout curtains

Twin / Double Room Inland View

Highlights

Furnished balcony or patio
Air conditioning
Heating
Free minibar items
Flat-screen TV
Blackout curtains
Private bathroom
Deep-soaking bath
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Single Sofa Bed

View all photos for Family Suite Private Pool Sea View

Family Suite Private Pool Sea View

Family Suite Private Pool Sea View

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Heating
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
  • Sea view
  • 47 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Family Room Sea View

Family Room Sea View | View from room

Family Room Sea View

Highlights

Furnished balcony or patio
Air conditioning
Heating
Free minibar items
Flat-screen TV
Sofa bed
Blackout curtains
Private bathroom
  • Sea view
  • 41 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Family Suite Private Pool Inland View

Free minibar, in-room safe, desk, blackout curtains

Family Suite Private Pool Inland View

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Heating
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
  • 47 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Family Room Inland View

Family Room Inland View

Family Room Inland View

Highlights

Furnished balcony or patio
Air conditioning
Heating
Free minibar items
Flat-screen TV
Sofa bed
Blackout curtains
Private bathroom
  • 41 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Suite, City View

Suite, City View

Suite, City View

Highlights

Furnished balcony or patio
Air conditioning
Heating
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Sofa bed - single
  • 47 sq m
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Double Room Sea View

Double Room Sea View

Double Room Sea View

Highlights

Furnished balcony or patio
Air conditioning
Heating
Free minibar items
Flat-screen TV
Blackout curtains
Private bathroom
Deep-soaking bath
  • Partial sea view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Single Sofa Bed

View all photos for Double Room Swim up Inland View

Double Room Swim up Inland View

Double Room Swim up Inland View

Highlights

Furnished balcony or patio
Air conditioning
Heating
Free minibar items
Flat-screen TV
Blackout curtains
Private bathroom
Deep-soaking bath
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Private Pool Inland View

Double Room Private Pool Inland View

Double Room Private Pool Inland View

Highlights

Furnished balcony or patio
Private pool
Air conditioning
Heating
Free minibar items
Flat-screen TV
Blackout curtains
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, Sea View

Family Suite, Sea View

Family Suite, Sea View

Highlights

Furnished balcony or patio
Air conditioning
Heating
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Sofa bed - single
  • Sea view
  • 47 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Family Suite Swim Up Inland View

Family Suite Swim Up Inland View

Family Suite Swim Up Inland View

Highlights

Furnished balcony or patio
Air conditioning
Heating
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Sofa bed - single
  • 47 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Family Suite Swim Up Sea View

Family Suite Swim Up Sea View

Family Suite Swim Up Sea View

Highlights

Furnished balcony or patio
Air conditioning
Heating
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Sofa bed - single
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

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About the area

Hersonissos

A luxury stay in Hersonissos awaits you at Atlantica Caldera Palace - All Inclusive. You'll be 4.2 km (2.6 mi) from Ekklisia Agios Konstantinos and 4.4 km (2.7 mi) from Convention Centre Creta Maris. Highlights at this all-inclusive property include 7 restaurants, 3 poolside bars and a full-service spa. .A day of pampering can include deep-tissue massages, sports massages and body wraps along with hydrotherapy and mani/pedis. The buffet restaurant, Main Restaurant, is open for breakfast, lunch and dinner. With 7 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site free kids' club, gym and outdoor tennis court. Business amenities include 3 meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, a seasonal outdoor swimming pool and a children's swimming pool. Each morning free buffet breakfast is offered between 7:30 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 5-property class Hersonissos property include Port of Hersonissos and Star Beach Water Park.

What's nearby

  • Aquaworld Aquarium - 5 min drive - 5.4 km
  • Port of Hersonissos - 6 min drive - 5.8 km
  • Convention Centre Creta Maris - 7 min drive - 5.0 km
  • Star Beach Water Park - 7 min drive - 7.0 km
  • Crete Golf Club - 9 min drive - 8.4 km

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 19 min drive

Restaurants

  • ā€ŖStella Palace Bar - ā€¬14 min walk
  • ā€ŖOcean Seaside - ā€¬6 min walk
  • ā€ŖMediterra Restaurant - ā€¬13 min walk
  • ā€ŖMain Restaurant - ā€¬15 min walk
  • ā€ŖWok & Chopsticks - ā€¬17 min walk

About this property

Atlantica Caldera Palace - All Inclusive

Luxury property on the beach, with seasonal outdoor pool
Atlantica Caldera Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Atlantica Caldera Palace - All Inclusive offers its guests a full-service spa, an outdoor tennis court, and a waterslide. There are 7 restaurants on site, as well as a coffee shop/cafĪ˜ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 7 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

A business centre and 3 meeting rooms are available. A children's pool, a seasonal outdoor pool, and a fitness centre are also featured at the luxury Atlantica Caldera Palace - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Hersonissos property.

  • 411 guestrooms or units
  • 7 dining venues
  • 3 bars by the pool
  • 7 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Microwave in a common area
Atlantica Caldera Palace - All Inclusive offers 411 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies or patios. 43-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Hersonissos property provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 4 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Travelife ā€“ a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Greek, Russian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 3 poolside bars
  • 7 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Basilico Italian
  • Five Flavor Thai
  • Main Restaurant
  • Oregano Greek Tavern
  • Tex Mex Mexican

Things to do

  • Arcade/game room
  • Archery
  • Basketball
  • Billiards/pool table
  • Books
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor tennis court
  • Piano
  • Pilates classes
  • Playground
  • Seasonal outdoor pool
  • Table tennis
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 3 meeting rooms
  • Business centre

Outdoors

  • Firepit
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 1 November and 30 March.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 27 March and close on 02 November.
  • Pool access available from 10:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Atlantica Caldera Palace All Inclusive All-inclusive property
Atlantica Caldera Palace All Inclusive Hersonissos
Atlantica Caldera Palace All Inclusive
All-inclusive property Atlantica Caldera Palace - All Inclusive
Atlantica Caldera Palace - All Inclusive Hersonissos
Atlantica Caldera Inclusive
Atlantica Caldera Palace All Inclusive
Atlantica Caldera Palace - All Inclusive Hersonissos
Atlantica Caldera Palace - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Atlantica Caldera Palace - All Inclusive?

Atlantica Caldera Palace - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Atlantica Caldera Palace - All Inclusive?

As of 18 Apr 2025, prices found for a 1-night stay for 2 adults at Atlantica Caldera Palace - All Inclusive on 26 Apr 2025 start from AU$365.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Atlantica Caldera Palace - All Inclusive?

Yep, Atlantica Caldera Palace - All Inclusive has a free self car park.

Are there any beaches close to Atlantica Caldera Palace - All Inclusive?

The closest beach to Atlantica Caldera Palace - All Inclusive is Stalis Beach (9.1 km).

Is there a spa on site at Atlantica Caldera Palace - All Inclusive?

Yep, there is an onsite spa at Atlantica Caldera Palace - All Inclusive. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Atlantica Caldera Palace - All Inclusive have a pool?

Atlantica Caldera Palace - All Inclusive has a seasonal outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 10:00 AM to 6:00 PM (Seasonal outdoor pool open from March 27 to November 02).

Does Atlantica Caldera Palace - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Atlantica Caldera Palace - All Inclusive?

Atlantica Caldera Palace - All Inclusive features 3 poolside bars, a full-service spa and 7 restaurants. All guestrooms come with deep soaking tubs and free minibar items.

What makes Atlantica Caldera Palace - All Inclusive a romantic place to stay?

Romance packages, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Atlantica Caldera Palace - All Inclusive.

Is Atlantica Caldera Palace - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and supervised childcare, it's no surprise that Atlantica Caldera Palace - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Atlantica Caldera Palace - All Inclusive?

No, but there are deep-soaking baths in the guestrooms.

Does Atlantica Caldera Palace - All Inclusive serve breakfast?

Yep, free buffet brekkie is available daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Atlantica Caldera Palace - All Inclusive?

No, Atlantica Caldera Palace - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Atlantica Caldera Palace - All Inclusive?

Relax with a coldie at the 3 poolside bars or 7 lounge bars, and grab a meal at the onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Atlantica Caldera Palace - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is 10:30 AM.

Are pets allowed at Atlantica Caldera Palace - All Inclusive?

No, pets are not allowed.

Atlantica Caldera Palace - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 40 out of 61 reviews
Rating 8 - Good. 9 out of 61 reviews
Rating 6 - Okay. 9 out of 61 reviews
Rating 4 - Poor. 1 out of 61 reviews
Rating 2 - Terrible. 3 out of 61 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

ShamarneƩ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing. Property needs work but is very beautiful.
Stayed 5 nights in Oct 2024

8/10 Good

ShamarneƩ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Simon

Stayed 7 nights in Sep 2024

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay we had at Atlantica Caldera Palace was amazing. The hotel itself was not far from paradise!! The staff were great and there were lots of places around the hotel complex to relax. There rooms were spotless and cleaned daily with fresh towels etc. We would definitely return.
Stayed 9 nights in Sep 2024

6/10 Okay

Thi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We booked the family suite with private pool. The rooms were really nice; clean and spacious. Had a slight few problems with the lighting control as the whole suite (living room, two bedrooms and two bathrooms) were connected so it was complicated to use. Aircon was also a problem as it kept switching off. The private pool is quite small. Staff are ok, not rude but not welcoming either. Mini bar in the room only had 2 bottles of water so we asked for extra 2 as we had 4 people in our suite. The staff was very hesistant and said they only give 2 bottles a day. He then gave us 1 extra "this time only". All inclusive does not mean all inclusive. There are alot of subcharges. All restaurants and cafes close at 10.30/11pm so if you arrive later than this or feel hungry after this time, then you'll have to pay for food (room service). The main restaurant where we ate breakfast lunch and sometimes dinner, was good. Breakfast and lunch are usually the same more or less, but they have different cuisine each day for dinner. So all in all, a good choice of food for the week. We managed to get booking for the greek BBQ (ā‚¬15 per person) which was really fun. Live music and performance. Would definitely recommend. There are other restaurants in the hotel that doesnt charge extra - we tried the tex mex and thai. Both are ok, not the best but not terrible. Indoor pool, sauna and gym are all extra costs. They are located in the spa area and we was told it was a ā‚¬25 fee to use.
Stayed 6 nights in Sep 2024

10/10 Excellent

Somashree

Stayed 5 nights in Aug 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just completed a weeks stay at the Atlantica Caldera Palace, our first all inclusive. Very much a fly and flop holiday (so no excursions / exploring). Caldera Palace was fantastic, a great room, lovely facilities, great food and exceptional staff (always smiling and helpful) - would we go again, absolutely; would we recommend, definitely.
Stayed 7 nights in Sep 2024

10/10 Excellent

carole

Travelled with family
Stayed 10 nights in Aug 2024

8/10 Good

morgan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant staff serving to the beach, along with most of the staff we came across, with a other notable mention for the maid we had. A la carte dining options were well worth doing and much better than most other all inclusive hotels weve visited, although booking on the system was difficult and could be improved. Lovely hotel with nice modern rooms. Only other point to families, is that the pool area next to the beach is the adults only zone, which is a large area of the pools that are available- the size of this area wasn't overly clear when booking. All in all though a really nice place which is run well
Stayed 10 nights in Aug 2024

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked a sea view swim up and the terrace had significaht amounts of rodent droppings. We had to move room but they could only offer the same block and there were still rodent droppings on the terrace. Not at all even 2 star standard. Very dissappointing. The family pool area was very cramped and dirty and the adult only area was much more spacious and luxurious. Other guests with families made comments very similar to us onbthe family pool area. I have been to several hotels in this area of Crete and for the reasons above this was by far the worse. I wouldnt recommend this hotel to any family. In additoon some of the staff were rude when asking for basic things.
Stayed 7 nights in Aug 2024

10/10 Excellent

Migena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with my family in this resort for a week. I loved everything from the room to the pools to the beach to food service staff everything was excellent thank you so much for making my vacation unforgettable
Stayed 6 nights in Aug 2024

6/10 Okay

Scott

Liked: Cleanliness, staff & service
Stayed 14 nights in Jul 2024

10/10 Excellent

Natalie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, great areas for family time and for adult time. Baby club was wonderful, staff throughout the property were diligent and kind. The restaurant staff were so impressive. We loved our time here!
Stayed 5 nights in Jul 2024

10/10 Excellent

JOSEPH, NEWARK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was disceiving upon arrival. After walking around the first day we realized how large and beautiful this property really was. We were helped daily by a person on their staff named "Efrosini". She provided sooooo much information to my wife. She assisted us with everything. Efrosini definately needs to be nominated for employee of the year !!! So friendly, so quick to assist, always with a smile. Glad we chose this resort and Efrosini made it that much more enjoyable šŸ™‚
Stayed 5 nights in Jul 2024

6/10 Okay

simon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Early riser for sunbeds

We were fortunately upgraded to a private pool (5m by 4m) which was a Godsend because by 930 every (literally every) sunbed was taken. Partially because I noticed people taking two or three (a couple in one pool with one hotel towel over them and then a couple at another pool with personal towels over them). If you donā€™t get a private pool / swim-up then DO NOT book this hotel unless you are willing to get up at 8. Apart from that - drinks choice was good, all premium but Pepsi rather than coke, food was acceptable - somewhat average and the buffet choice very limited and often empty. There are lots of bars and restaurants outside so this isnā€™t one of those hotels you are ā€œstuck inā€
Stayed 7 nights in Jul 2024

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

10/10 Excellent

Basma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

10/10 Excellent

Minal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend this property.
Stayed 7 nights in Jul 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jul 2024

10/10 Excellent

Sandra

Stayed 9 nights in Jul 2024

10/10 Excellent

redi nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Definitely coming back next year .
Stayed 9 nights in Jun 2024

10/10 Excellent

Denae

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family absolutely loved our vacation at this resort, they set the bar for all future holidays. The staff was so attentive and patient, always going above and beyond. The food was outstanding, the shows, the spa. I could go on and on. We didnā€™t want to leave!
Stayed 3 nights in May 2024

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the most wonderful stay at this hotel, we had a swim up suite which was perfect with a great view of the sea. The food was amazing and the staff so brilliant. The only downside was the drinks and I wish there had been an option to updgrade to a premium package as it did spoil the holiday a bit. The best thing about the hotel was the lovely entertainments team in the evening, a special mention to the brilliant Jorje who delighted us each evening with his singing and even serenaded me on my birthday. What a lovely guy! Andy was also fabulous and the saxophone player all 3 super talented. Some parts of the hotel could have used a cosmetic update but honestly I loved the hotel and would come back.
Stayed 7 nights in Jun 2024