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Atlantica Caldera Palace - All Inclusive

5.0 star property
Luxury property on the beach, with 4 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Atlantica Caldera Palace - All Inclusive

4 outdoor pools, open 10:00 AM to 6:00 PM, pool umbrellas, pool loungers
On the beach, black sand
Interior
Double Room Swim up Inland View
Terrace/patio

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Room service
    Room service
  • Gym
    Gym

Explore the area

Map
ANALIPSI, Hersonissos, 70014
  • Aquaworld Aquarium
    5 min drive
  • Convention Centre Creta Maris
    7 min drive
  • Sarandaris Beach
    17 min drive
  • Heraklion (HER-Nikos Kazantzakis)
    19 min drive

Room options

View all photos for Twin / Double Room Inland View

Free minibar, in-room safe, desk, blackout curtains

Twin / Double Room Inland View

Highlights

Furnished balcony
Air conditioning
Heating
Free minibar items
Flat-screen TV
Blackout curtains
Deep-soaking bath
Private bathroom
  • 30 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Single Sofa Bed

View all photos for Family Suite Private Pool Sea View

Family Suite Private Pool Sea View

Family Suite Private Pool Sea View

Highlights

Furnished balcony
Private pool
Air conditioning
Heating
Free minibar items
Flat-screen TV
Sofa bed - single
Blackout curtains
  • 47 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Family Room Sea View

Family Room Sea View | View from room

Family Room Sea View

Highlights

Furnished balcony
Air conditioning
Heating
Free minibar items
Flat-screen TV
Blackout curtains
Sofa bed - single
Deep-soaking bath
  • 41 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Family Suite Private Pool Inland View

Free minibar, in-room safe, desk, blackout curtains

Family Suite Private Pool Inland View

Highlights

Furnished balcony
Private pool
Air conditioning
Heating
Free minibar items
Flat-screen TV
Sofa bed - single
Blackout curtains
  • 47 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Family Room Inland View

Family Room Inland View

Family Room Inland View

Highlights

Furnished balcony
Air conditioning
Heating
Free minibar items
Flat-screen TV
Blackout curtains
Sofa bed - single
Deep-soaking bath
  • 41 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Suite, City View

Suite, City View

Suite, City View

Highlights

Furnished balcony
Air conditioning
Heating
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Deep-soaking bath
  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Double Room Sea View

Double Room Sea View

Double Room Sea View

Highlights

Furnished balcony
Air conditioning
Heating
Free minibar items
Flat-screen TV
Blackout curtains
Deep-soaking bath
Private bathroom
  • 25 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed OR 1 Single Sofa Bed

View all photos for Double Room Swim up Inland View

Double Room Swim up Inland View

Double Room Swim up Inland View

Highlights

Furnished balcony
Air conditioning
Heating
Free minibar items
Flat-screen TV
Blackout curtains
Deep-soaking bath
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Private Pool Inland View

Double Room Private Pool Inland View

Double Room Private Pool Inland View

Highlights

Furnished balcony
Private pool
Air conditioning
Heating
Free minibar items
Flat-screen TV
Blackout curtains
Deep-soaking bath
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, Sea View

Family Suite, Sea View

Family Suite, Sea View

Highlights

Furnished balcony
Air conditioning
Heating
Free minibar items
Flat-screen TV
Blackout curtains
Separate bedroom
Deep-soaking bath
  • 47 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Family Suite Swim Up Inland View

Family Suite Swim Up Inland View

Family Suite Swim Up Inland View

Highlights

Furnished balcony
Air conditioning
Heating
Free minibar items
Flat-screen TV
Sofa bed - single
Blackout curtains
Separate bedroom
  • 47 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Family Suite Swim Up Sea View

Family Suite Swim Up Sea View

Family Suite Swim Up Sea View

Highlights

Furnished balcony
Air conditioning
Heating
Free minibar items
Flat-screen TV
Sofa bed - single
Blackout curtains
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

About the area

Hersonissos

A luxury stay in Hersonissos awaits you at Atlantica Caldera Palace - All Inclusive. You'll be 4.2 km (2.6 mi) from Ekklisia Agios Konstantinos and 4.4 km (2.7 mi) from Convention Centre Creta Maris. Highlights at this all-inclusive property include 7 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, sports massages and body wraps along with hydrotherapy and mani/pedis. The buffet restaurant, Main Restaurant, is open for breakfast, lunch and dinner. With 3 poolside bars and 7 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site free kids' club, gym and outdoor tennis court. Business amenities include 3 meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Each morning free buffet breakfast is offered between 7:30 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 20-minute drive of this 5-property class Hersonissos property include Heraklion Port and Star Beach Water Park.

What's nearby

  • Port of Hersonissos - 6 min drive - 5.8 km
  • Convention Centre Creta Maris - 7 min drive - 5.0 km
  • Star Beach Water Park - 7 min drive - 7.0 km
  • Crete Golf Club - 9 min drive - 8.4 km
  • Sarandaris Beach - 17 min drive - 6.8 km

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 19 min drive

Restaurants

  • ‪Stella Palace Bar - ‬14 min walk
  • ‪Ocean Seaside - ‬6 min walk
  • ‪Mediterra Restaurant - ‬13 min walk
  • ‪Main Restaurant - ‬15 min walk
  • ‪Wok & Chopsticks - ‬17 min walk

About this property

Atlantica Caldera Palace - All Inclusive

Luxury property on the beach, with 4 outdoor swimming pools
Atlantica Caldera Palace - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Atlantica Caldera Palace - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, an outdoor tennis court, and a waterslide. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 7 bars/lounges. Free breakfast is available daily. WiFi is free in public spaces.

A business centre and 3 meeting rooms are available. A children's pool, a fitness centre, and a terrace are also featured at the luxury Atlantica Caldera Palace - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Hersonissos property.

  • 411 guestrooms or units
  • 7 dining venues
  • 3 bars by the pool
  • 7 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Microwave in a common area
Atlantica Caldera Palace - All Inclusive offers 411 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies. 43-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers with a deep soaking bath, dressing gowns, slippers and complimentary toiletries.

This Hersonissos property provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 4 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Greek, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 3 poolside bars
  • 7 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Basilico Italian
  • Five Flavor Thai
  • Main Restaurant
  • Oregano Greek Tavern
  • Tex Mex Mexican

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 3 meeting rooms
  • Business centre

Outdoors

  • Firepit
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property is closed between 1 November and 30 March.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 10.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Atlantica Caldera Palace All Inclusive All-inclusive property
Atlantica Caldera Palace All Inclusive Hersonissos
Atlantica Caldera Palace All Inclusive
All-inclusive property Atlantica Caldera Palace - All Inclusive
Atlantica Caldera Palace - All Inclusive Hersonissos
Atlantica Caldera Inclusive
Atlantica Caldera Palace All Inclusive
Atlantica Caldera Palace - All Inclusive Hersonissos
Atlantica Caldera Palace - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Atlantica Caldera Palace - All Inclusive?

Atlantica Caldera Palace - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Atlantica Caldera Palace - All Inclusive?

Yep, Atlantica Caldera Palace - All Inclusive has a free self car park.

Are there any beaches close to Atlantica Caldera Palace - All Inclusive?

The closest beach to Atlantica Caldera Palace - All Inclusive is Stalis Beach (9.1 km).

Is there a spa on site at Atlantica Caldera Palace - All Inclusive?

Yep, there is an onsite spa at Atlantica Caldera Palace - All Inclusive. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Atlantica Caldera Palace - All Inclusive have a pool?

Atlantica Caldera Palace - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 10:00 AM to 6:00 PM.

Does Atlantica Caldera Palace - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Atlantica Caldera Palace - All Inclusive?

Atlantica Caldera Palace - All Inclusive features 3 poolside bars, 4 outdoor pools and a full-service spa. All guestrooms come with deep soaking tubs and free minibar items.

Is Atlantica Caldera Palace - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Atlantica Caldera Palace - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Atlantica Caldera Palace - All Inclusive?

No, but there are deep-soaking baths in the guestrooms.

Does Atlantica Caldera Palace - All Inclusive serve breakfast?

Yep, free buffet brekkie is available daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Atlantica Caldera Palace - All Inclusive?

No, Atlantica Caldera Palace - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Atlantica Caldera Palace - All Inclusive?

Relax with a coldie at the 3 poolside bars or 7 lounge bars, and grab a meal at the onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Atlantica Caldera Palace - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is 10:30 AM.

Are pets allowed at Atlantica Caldera Palace - All Inclusive?

No, pets are not allowed.

Atlantica Caldera Palace - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 40 out of 61 reviews" "
Rating 8 - Good. 9 out of 61 reviews" "
Rating 6 - Okay. 8 out of 61 reviews" "
Rating 4 - Poor. 1 out of 61 reviews" "
Rating 2 - Terrible. 3 out of 61 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

morgan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant staff serving to the beach, along with most of the staff we came across, with a other notable mention for the maid we had. A la carte dining options were well worth doing and much better than most other all inclusive hotels weve visited, although booking on the system was difficult and could be improved. Lovely hotel with nice modern rooms. Only other point to families, is that the pool area next to the beach is the adults only zone, which is a large area of the pools that are available- the size of this area wasn't overly clear when booking. All in all though a really nice place which is run well
Stayed 10 nights in Aug 2024

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked a sea view swim up and the terrace had significaht amounts of rodent droppings. We had to move room but they could only offer the same block and there were still rodent droppings on the terrace. Not at all even 2 star standard. Very dissappointing. The family pool area was very cramped and dirty and the adult only area was much more spacious and luxurious. Other guests with families made comments very similar to us onbthe family pool area. I have been to several hotels in this area of Crete and for the reasons above this was by far the worse. I wouldnt recommend this hotel to any family. In additoon some of the staff were rude when asking for basic things.
Stayed 7 nights in Aug 2024

10/10 Excellent

Migena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with my family in this resort for a week. I loved everything from the room to the pools to the beach to food service staff everything was excellent thank you so much for making my vacation unforgettable
Stayed 6 nights in Aug 2024

6/10 Okay

Scott

Liked: Cleanliness, staff & service
Stayed 14 nights in Jul 2024

10/10 Excellent

Natalie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, great areas for family time and for adult time. Baby club was wonderful, staff throughout the property were diligent and kind. The restaurant staff were so impressive. We loved our time here!
Stayed 5 nights in Jul 2024

10/10 Excellent

JOSEPH, NEWARK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was disceiving upon arrival. After walking around the first day we realized how large and beautiful this property really was. We were helped daily by a person on their staff named "Efrosini". She provided sooooo much information to my wife. She assisted us with everything. Efrosini definately needs to be nominated for employee of the year !!! So friendly, so quick to assist, always with a smile. Glad we chose this resort and Efrosini made it that much more enjoyable 🙂
Stayed 5 nights in Jul 2024

6/10 Okay

simon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Early riser for sunbeds
We were fortunately upgraded to a private pool (5m by 4m) which was a Godsend because by 930 every (literally every) sunbed was taken. Partially because I noticed people taking two or three (a couple in one pool with one hotel towel over them and then a couple at another pool with personal towels over them). If you don’t get a private pool / swim-up then DO NOT book this hotel unless you are willing to get up at 8. Apart from that - drinks choice was good, all premium but Pepsi rather than coke, food was acceptable - somewhat average and the buffet choice very limited and often empty. There are lots of bars and restaurants outside so this isn’t one of those hotels you are “stuck in”
Stayed 7 nights in Jul 2024

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

10/10 Excellent

Basma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

10/10 Excellent

Minal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend this property.
Stayed 7 nights in Jul 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jul 2024

10/10 Excellent

Sandra

Stayed 9 nights in Jul 2024

10/10 Excellent

redi nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Definitely coming back next year .
Stayed 9 nights in Jun 2024

10/10 Excellent

Denae

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family absolutely loved our vacation at this resort, they set the bar for all future holidays. The staff was so attentive and patient, always going above and beyond. The food was outstanding, the shows, the spa. I could go on and on. We didn’t want to leave!
Stayed 3 nights in May 2024

10/10 Excellent

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the most wonderful stay at this hotel, we had a swim up suite which was perfect with a great view of the sea. The food was amazing and the staff so brilliant. The only downside was the drinks and I wish there had been an option to updgrade to a premium package as it did spoil the holiday a bit. The best thing about the hotel was the lovely entertainments team in the evening, a special mention to the brilliant Jorje who delighted us each evening with his singing and even serenaded me on my birthday. What a lovely guy! Andy was also fabulous and the saxophone player all 3 super talented. Some parts of the hotel could have used a cosmetic update but honestly I loved the hotel and would come back.
Stayed 7 nights in Jun 2024

6/10 Okay

Nat

Travelled with family
Liked: Cleanliness
A nice resort however the location is an issue unless you have a car. It feels rather remote and the beach didn’t look amazing here like what you would expect. Need to go out and visit some beautiful beaches and everything felt so far away… Could hardly secure sun-beds in the adults only space which was frustrating. Annoying that you can’t swim in pools after 6pm and no shaded areas in any of the pool areas.
Stayed 5 nights in Jun 2024

6/10 Okay

HEMAL

Travelled with family, Travelled with group
it was not so good the ac was not working and they did not change the room but keep on sending the technician who could not do anything for two nights the restaurants were understaffed and they could not provide us reservations for another restaurants
Stayed 3 nights in Jun 2024

10/10 Excellent

Nicky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service we received at Atlantica Caldera Palace was exceptional from the moment we arrived. We were greeted with mojitos for us to enjoy while we checked in. The hotel wasn’t certain what time we would arrive, so had arranged food and drinks to be provided for us in our room. It was also our honeymoon and the hotel wasn’t aware before we arrived. On our second night we returned to the room to find a bottle of wine, fruits and other snacks and a letter from the hotel to congratulate us and offer us special offers to use in the hotel which was a very thoughtful gesture. We arranged different dinining options at the a La carte restaurants with Veronica on the PR desk. She was very helpful and arranged everything for us and also made some recommendations for places to visit. The service really could not be faulted throughout the hotel. The housekeepers were expetional and every evening we returned to find our beds had been turned down and chocolate left on the pillows. Katrina, one of the waitresses, was incredible. She was so friendly and personable and made such an effort for our stay. She insisted we tried different local liquors and told us a bit about each one. She really was an asset to the hotel. There were a number of other waiters and waitresses and bar tenders that were brilliant in the adult bar and the adult dining area.
Stayed 7 nights in Jun 2024

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was exceptional! From the start, we had ongoing communication prior to our arrival, which made everything smooth and stress-free. Despite our short notice, the hotel graciously accommodated an early check-in. To celebrate our girls' trip, which included a birthday and a bachelorette, they went above and beyond by sending complimentary fruits, drinks, and cake to our room. We were thrilled to receive an upgrade to a room with a private swim-up pool, making our stay even more special. The staff and services were just exceptional! Although we encountered a minor issue with our key entry and had to wait an additional 15 minutes for maintenance, the staff immediately offered us free drinks, which was incredibly generous and unnecessary but highly appreciated. Their accommodating nature and dedication to making our experience beautiful truly stood out. I highly recommend this place for anyone seeking a memorable and delightful stay. Thank you to everyone who made our trip unforgettable!
Stayed 3 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing hotel, we had a private pool which was great. Staff were so helpful, food and drinks were also amazing. We had an amazing holiday and would return.
Stayed 11 nights in Apr 2024

10/10 Excellent

Charmain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During our stay we had a very enjoyable time. Visited for my wife’s birthday and had a great experience, the staff was kind and helpful, and added to the fun. The amenities were awesome, on my wife’s birthday the hotel made a great gesture sending her a cake with some certificates to the on site spa and discounts at the on site jewelry store a very sweet and kind gesture that made her birthday all that more special. The various pools to visit were amazing and the short trip to the beach was great, morning coffees with a spectacular view. Thank you for an amazing experience
Stayed 6 nights in Apr 2024

10/10 Excellent

Joby

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Property
Stayed 2 nights in Apr 2024

10/10 Excellent

Patrick John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service,Friendly, Good food,Right on the beach and nice rooms.
Stayed 7 nights in Mar 2024

8/10 Good

Marvin, Iowa City

Liked: Cleanliness, amenities, property conditions & facilities
Decent option but not 5 stars. Restaurant reservation system left a lot to be desired. Everything full the moment they were available. Literally within 1 minute of opening only times we’re 9pm and even those options were limited. Staff didn’t try to be helpful. If you’re similar to Cancun all inclusive, this will fall short.
Stayed 3 nights in Sep 2023

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely modern property, beautifully laid out. Lots of pools including adults only areas. Several different restaurants. All inclusive food was excellent. Nice beer, shame about the included wine. Own segment of beach just outside property. Small village nearby to wander around. Would recommend to families and couples of all ages.
Stayed 8 nights in Aug 2023