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Hilton Houston Plaza/Medical Center

3.5 star property
Hotel with a fitness centre, near Rice University

Photo gallery for Hilton Houston Plaza/Medical Center

Sundeck
Premium bedding, in-room safe, desk, laptop workspace
Exterior
View from room
Outdoor wedding area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • 24/7 front desk
  • Parking available
  • Breakfast available
  • Housekeeping
The current price is AU$184
includes taxes & fees
23 Feb - 24 Feb

Explore the area

Map
6633 Travis St, Houston, TX, 77030
  • Houston Methodist Hospital
    ‪2 min walk‬
  • Texas Children's Hospital
    ‪6 min walk‬
  • MD Anderson Cancer Center
    ‪9 min walk‬
  • Houston, TX (HOU-William P. Hobby)
    ‪38 min drive‬

Room options

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking | Living area

Presidential Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Plasma TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Plasma TV
Sofa bed - double
Blackout curtains
Premium bedding
  • 67 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Conference)

Suite, 1 King Bed, Non Smoking (Conference) | Living area

Suite, 1 King Bed, Non Smoking (Conference)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Plasma TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Room, Accessible, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Plasma TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 2

View all photos for Room, 2 Double Beds, Accessible, Bathtub (Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible, Bathtub (Mobility)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Plasma TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Mobility)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Plasma TV
Premium bedding
Blackout curtains
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Plasma TV
Premium bedding
Blackout curtains
Shower/bath combination
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Double Beds, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Plasma TV
Sofa bed - double
Blackout curtains
Premium bedding
  • 67 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Plasma TV
Premium bedding
Blackout curtains
Private bathroom
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Plasma TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Shower Only)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Shower Only)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Plasma TV
Premium bedding
Blackout curtains
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible, Bathtub

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Double Beds, Accessible, Bathtub

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Plasma TV
Sofa bed - double
Blackout curtains
Premium bedding
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Shower Only)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Shower Only)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Plasma TV
Premium bedding
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Plasma TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub (Mobility)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Plasma TV
Premium bedding
Blackout curtains
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, View

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Double Beds, View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Plasma TV
Sofa bed - double
Blackout curtains
Premium bedding
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Plasma TV
Premium bedding
Separate bedroom
Blackout curtains
  • Sleeps 3

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Plasma TV
Premium bedding
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Fridge
Plasma TV
Premium bedding
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hyatt Place Houston Medical Center

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.6 out of 5, Wonderful, (1438)
The price is AU$631
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Hyatt Place Houston Medical Center

About the area

Houston

Hilton Houston Plaza/Medical Center puts you in the heart of Houston, within a 20-minute stroll of popular places like MD Anderson Cancer Center and Rice University. Highlights at this hotel include a restaurant, a poolside bar and a bar/lounge. .Shamrock Lounge is open for dinner. Bar 9 Rooftop is the hotel's own bar, serving drinks along with dinner and light fare. Enjoy the gym, seasonal outdoor swimming pool and pool loungers. 6733 square feet (626 square metres) of event facilities include 7 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning cooked-to-order breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of self parking. .With a stay at this Texas Medical Center hotel, you'll be 2.4 km (1.5 mi) from Houston Zoo and 3.8 km (2.4 mi) from NRG Stadium.

What's nearby

  • Houston Methodist Hospital - 2 min walk
  • MD Anderson Cancer Center - 9 min walk
  • Rice University - 18 min walk
  • Houston Zoo - 2 min drive
  • NRG Stadium - 4 min drive

Getting around

  • Dryden/TMC Station - 4 min walk
  • Houston Station - 23 min drive
  • Houston William Hobby Airport (HOU) - 38 min drive

Restaurants

  • ‪Starbucks - ‬11 min walk
  • ‪Cafe Anderson - ‬12 min walk
  • ‪Burger King - ‬6 min walk
  • ‪Fresh Bistro At the Pavilion - ‬4 min walk
  • ‪Starbucks - ‬9 min walk

About this property

Hilton Houston Plaza/Medical Center

Hotel with a fitness centre, near Rice University
Hilton Houston Plaza/Medical Center offers its guests a fitness centre and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 7 meeting rooms are available. Event space at this hotel measures 6733 square feet (626 square metres) and includes conference space. A rooftop terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hilton Houston Plaza/Medical Center. Parking is available for a fee.

This Houston hotel is smoke free.

  • 1 building
  • 225 guestrooms or units
  • 19 levels
  • 6733 sq ft of conference space
  • 626 sq. m of conference space
  • Built in 1986
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hilton Houston Plaza/Medical Center offers 225 accommodations with a safe and free newspapers. This accommodation offers separate sitting areas. Beds feature premium bedding. 50-inch plasma televisions come with premium cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (USD 20 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: USD 5 to 25 for adults and USD 5 to 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Bar 9 Rooftop
  • Herb N Kitchen
  • Shamrock Lounge

Things to do

  • Gym
  • Seasonal outdoor pool
  • Shopping

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 6,733 square feet of conference space
  • 7 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Lift (105 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch plasma TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in fee for check-in between 1:00 PM and 6:00 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 November to 15 March:
  • Bar/Lounge
  • Swimming pool

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 1.16 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5.00 to 25.00 for adults and USD 5.00 to 20.00 for children
  • Covered self-parking fee: USD 20 per night (in/out privileges)
  • Late check-in fee for check-in between 1:00 PM and 6:00 PM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • The seasonal pool will open in May and close in October.
  • Pool access available from 9 AM to 10 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Hotel Houston Plaza
Hilton Houston Plaza
Houston Plaza Hilton
Hilton Houston Plaza Hotel Houston
Houston Hilton
Hilton Houston Plaza Hotel

Frequently asked questions

What is the cancellation policy at Hilton Houston Plaza/Medical Center?

Hilton Houston Plaza/Medical Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Houston Plaza/Medical Center?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Hilton Houston Plaza/Medical Center on 23 Feb 2025 start from AU$182.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Houston Plaza/Medical Center?

Yep, Hilton Houston Plaza/Medical Center has a secured covered self car park with in/out privileges for USD 20 per night.

Does Hilton Houston Plaza/Medical Center have a pool?

Hilton Houston Plaza/Medical Center has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 9 AM to 10 PM (Seasonal outdoor pool open from May to October).

What makes Hilton Houston Plaza/Medical Center a romantic place to stay?

Poolside dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hilton Houston Plaza/Medical Center.

Does Hilton Houston Plaza/Medical Center serve breakfast?

You bet, cooked-to-order breakfast is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Hilton Houston Plaza/Medical Center?

No, Hilton Houston Plaza/Medical Center does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Houston Plaza/Medical Center?

Yep, they've got a lounge bar and an onsite restaurant. The bar is closed seasonally each year from November 15 until March 15.

What time are check-in & check-out at Hilton Houston Plaza/Medical Center?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hilton Houston Plaza/Medical Center?

No, only service animals are allowed.

Hilton Houston Plaza/Medical Center Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 670 out of 1212 reviews
Rating 8 - Good. 260 out of 1212 reviews
Rating 6 - Okay. 125 out of 1212 reviews
Rating 4 - Poor. 73 out of 1212 reviews
Rating 2 - Terrible. 84 out of 1212 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Briana

Stayed 1 night in Nov 2024

10/10 Excellent

Christopher

Stayed 1 night in Oct 2024

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff was very professional and eager to accommodate any requests.
Stayed 2 nights in Nov 2024

8/10 Good

Sue

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Beluchi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

2/10 Terrible

Abbas Ali

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is overdue for a renovation. The paint is cracking and coming off the walls, the carpet is nasty, just overall the halls and the rooms are in really rough condition. No vending or water/ice on any floors even though the signs point there is. We were originally placed on 10th floor right above the pool area, and the room was small and dark, you could hear every sound from the hall like it was in the room, and there was a random renovation happening on the floor at 8am in the morning, which woke us up. We hated it. Because we had two reservations back to back, we asked to be moved and were placed on 18th floor in much bigger room, which was also very old but not as noisy and dark. The only good thing was the service at the front desk.
Stayed 3 nights in Nov 2024

8/10 Good

Bryan

Everything was great. Prices high for breakfast, soft drinks, chips.
Stayed 2 nights in Nov 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Vallian, OPELOUSAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe; walking distance to medical facilities and Rice University
Stayed 1 night in Nov 2024

10/10 Excellent

Motao

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 4 nights in Nov 2024

10/10 Excellent

Mykalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of staff and accommodations made our trip worth staying and highly recommend.
Stayed 1 night in Nov 2024

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, nice room. Only problem, we did not have toilet paper.
Stayed 1 night in Nov 2024

10/10 Excellent

Wayne

Stayed 3 nights in Oct 2024

10/10 Excellent

Jonathan

Stayed 1 night in Oct 2024

10/10 Excellent

Sonny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and front desk provided excellent service!
Stayed 1 night in Nov 2024

10/10 Excellent

Dorothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good
Stayed 2 nights in Nov 2024

6/10 Okay

Cassia

Liked: Staff & service
Areas around the Hotel were very dated , streets and walkways!
Stayed 2 nights in Nov 2024

8/10 Good

Kenneth

Stayed 1 night in Oct 2024

4/10 Poor

Alexander

Disliked: Cleanliness, staff & service, property conditions & facilities
I order king bed but I have 2 queen bed and I don’t like service like parking
Stayed 2 nights in Nov 2024

10/10 Excellent

Jahi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very nice and the views of the Galleria Skyline were phenomenal.
Stayed 1 night in Oct 2024

8/10 Good

ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is paying for parking
Stayed 2 nights in Nov 2024

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect room for a night before cancer surgery, I slept very god
Stayed 1 night in Nov 2024

10/10 Excellent

Anton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Sara

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Property is old. Room was ,musty and smelled of old cigarettes. Tub was dirty. Wondered if the sheets had actually been changed between guests. The room was hot, even with the thermostat turned down to 68. Sufficed for a short overnight stay.
Stayed 1 night in Nov 2024

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Hotel was nice! We were in town for a football game at Rice stadium and it was very close. All ice machines were down and staff was not very friendly regarding the situation. We tried to contact the front desk several times with no response. I spoke with some one in housekeeping, and she stated you will have to walk each floor. My wife called the restaurant and they delivered some We needed more ice for our Yetis before bedtime and the front desk which finally answered told my wife to walk floor , she kindly explained we had ordered some previously. The guy rudely explained that’s not how it works, if we want ice we need to go to the front desk! my wofe did, and explained to the other person at the front desk that the person on the phone was rude, “We are just trying to get off as our shift is about to be over”. The next morning I went to order coffee and bagels for my in-laws and wife, there were no drink holders or cream cheese. I was then told to go to the kitchen and ask for cream cheese and see if they can Get you a tray! I’ve had better service from smaller chain hotels!
Stayed 2 nights in Nov 2024