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Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG

2.5 star property
Hotel in Houston with free breakfast and 24-hour fitness centre

Photo gallery for Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG

Exterior
Exterior
Premium bedding, in-room safe, desk, laptop workspace
Outdoor pool
Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Gym
  • Housekeeping
  • 24/7 front desk
The current price is AU$126
includes taxes & fees
4 Apr - 5 Apr

Explore the area

Map
4900 Federal Plaza Drive, Houston, TX, 77092
  • Memorial City Mall
    ‪10 min drive‬
  • CityCentre
    ‪12 min drive‬
  • Baseball USA The Yard
    ‪12 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪36 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (HEARING)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (HEARING)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Shower/bath combination
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room

Premium bedding, in-room safe, desk, laptop workspace

Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Hairdryer
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (HEARING)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (HEARING)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Hairdryer
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Hairdryer
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Hearing, Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Hearing, Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Hearing, Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Hearing, Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Leisure)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Leisure)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Shower/bath combination
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Shower/bath combination
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Holiday Inn NW Houston Beltway 8 by IHG

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (336)
The price is AU$146
for 1 room
includes taxes & fees
26 Mar - 27 Mar
Holiday Inn NW Houston Beltway 8 by IHG

About the area

Houston

At Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG, you'll be 10.9 km (6.8 mi) from Memorial City Mall and 13.8 km (8.6 mi) from Westheimer Rd. Highlights at this hotel include free weekend breakfast, an outdoor swimming pool and free self-parking. .Enjoy the 24-hour gym and Hot tub. Business travelers can take advantage of a meeting room and a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Free buffet breakfast is available at weekends between 7:00 AM and 10:00 AM. .Attractions within a 15-minute drive of this Northside hotel include CityCentre and Downtown Aquarium.

What's nearby

  • Memorial Park - 9 min drive - 11.1 km
  • Memorial City Mall - 10 min drive - 10.9 km
  • CityCentre - 12 min drive - 13.5 km
  • Baseball USA The Yard - 12 min drive - 11.7 km
  • George R. Brown Convention Center - 17 min drive - 20.8 km

Getting around

  • Houston Station - 26 min drive
  • George Bush Intercontinental Airport (IAH) - 36 min drive

Restaurants

  • ‪Starbucks - ‬12 min walk
  • ‪Twin Peaks - ‬15 min walk
  • ‪Dairy Queen - ‬3 min drive
  • ‪Whataburger - ‬3 min drive
  • ‪Sassafras - ‬3 min drive

About this property

Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG

Hotel in Houston with free breakfast and 24-hour fitness centre
Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is served on weekends. Multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG. Free self parking is available.

This Houston hotel is smoke free.

  • 79 guestrooms or units
  • 4 levels
  • Built in 2014
  • Buffet breakfast (free)
  • Business centre (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Corner/local shop
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • 1 conference room
Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG offers 79 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available on weekends 7:00 AM to 10:00 AM

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche and debit cards. Cash is not accepted. 

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

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Frequently asked questions

What is the cancellation policy at Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG?

Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG?

As of 12 Mar 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG on 4 Apr 2025 start from AU$126.30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG?

Yep, Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG has a free self car park.

Does Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG have a pool?

Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG has an outdoor pool. The pool is open 10:00 AM to 10:00 PM.

What makes Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG a romantic place to stay?

1 hot tub, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG.

Is Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG is a hit with families.

Does Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG serve breakfast?

You bet, our travelers give high marks to the free buffet brekkie here! Offered at weekends from 7:00 AM to 10:00 AM, this is the place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG?

No, Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG does not offer an airport shuttle service.

What time are check-in & check-out at Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG?

No, only service animals are allowed.

Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 389 out of 749 reviews
Rating 8 - Good. 175 out of 749 reviews
Rating 6 - Okay. 56 out of 749 reviews
Rating 4 - Poor. 45 out of 749 reviews
Rating 2 - Terrible. 84 out of 749 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Dianne

Disliked: Staff & service
Roaches crawling on the floors.
Our room had bugs crawling on the bedroom and bath floor and the tub.
Stayed 2 nights in Dec 2024

10/10 Excellent

Alan

Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay
Overall decent stay, but why in the hell don't they put down some non slip mats or stickers in the tubs.
Stayed 3 nights in Nov 2024

2/10 Terrible

Angel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
Broke into my vehicle Smashed my glass Hotel did not reimburseme me after i booked for three days but yet they rented my room out How im i going to stay therr after they broke inti my vehicle and had to buy a new glass.
Stayed 3 nights in Nov 2024

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities
Never Stay
Although the staff was friendly. The last day I was there. I woke up to a roach crawling on me! When turned on the light they were crawling on water cup as well. Im disgusted. Im praying I dont take roach eggs to my home! When I asked to speak with the manager but no one was available. All they gave me was email address. Not only is bug infestation nasty its unsanitary. The water pressure was extremely low and it didnt really get hot. The furniture was stained and the cover was completely ripped on the rolling chair. It needed paint on the walls and the vents in the bathroom were barely holding on. I will never stay here again and actively seeking a refund.
Stayed 2 nights in Nov 2024

8/10 Good

Víctor

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very good
Stayed 2 nights in Nov 2024

2/10 Terrible

Angie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach hotel
The were roaches in the room. I booked a king size bed room, the didn’t have one. I had to get the only room available. I didn’t stay, I left because it was just nasty.
Stayed 1 night in Oct 2024

8/10 Good

Erik

Stayed 1 night in Oct 2024

10/10 Excellent

Priscella

Stayed 1 night in Sep 2024

2/10 Terrible

Christine

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Oct 2024

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Vince

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My truck was broken into while parked by front ent
Stay away from this hotel 5 vehicles was broken into and still haven’t heard back from hotel about fixing my truck window!!😡😡
Stayed 1 night in Oct 2024

2/10 Terrible

James

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We left early due to a cockroach infestation. I requested a refund due to the conditions and was told that it isn't hotel policy to provide a refund. I've stayed at many hotels and this is the worst one. If you desire cleanliness and a lack of bugs in your room, this isn't the hotel for you.
Stayed 5 nights in Oct 2024

6/10 Okay

Judy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was standard size which was fine. But the condition of the room was below average. The carpet was threadbare and the curtains /shades were stained in several places. The bed skirts ( 2 queen beds) were so wrinkled it looked like they had been wadded up in a ball and then put on the bed. The bathroom was fine, but very low water pressure. Took twice as long to shower since there was not much water coming out. The grounds seemed okay when we checked in, but the next morning, there were broken windows/glass next to several of the cars in the parking lot. Very unsettling. On a positive note, the check-in and check-out was easy and the front desk staff were very friendly!
Stayed 1 night in Oct 2024

10/10 Excellent

Laura

Stayed 1 night in Sep 2024

6/10 Okay

KELLY

Stayed 1 night in Sep 2024

2/10 Terrible

Shemika

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a reservation to this property online. I arrived and was assigned a room. The bedding was nasty. The walls and floors were dirty. It smelled bad and stale. I proceeded back to the front desk to tell the nice lady the condition of the room. She, then, assigned me to another room. As soon as I entered, roaches feel on me from the doorframe above. I looked down to see a lot of roaches running towards the bathroom. After that, I immediately went back to the front desk to ask for a refund and let the lady know that I would not be able to stay at the hotel under those conditions. She explained to me that she couldn't refund me right away but she would make management aware of my experience. I have since been trying to get a refund. The manager put me into the system as a no show to avoid refunding me. I made them aware that I have proof that I was there and I still haven't received my refund for the room or deposit and they have since been ignoring my calls. It has been a nightmare. I do NOT recommend.
Stayed 2 nights in Sep 2024

10/10 Excellent

Brandon

Stayed 1 night in Sep 2024

2/10 Terrible

Liston

Travelled with family
Liked: Cleanliness, room comfort
Day time reception was wonderful, night time receptionist wasn’t great, i came down stairs to ask him for water, he gave me a cut and dry answer “No” water pressure in my bathroom was not good.
Stayed 1 night in Sep 2024

2/10 Terrible

William

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked a room for 5 people that advertised it slept 6 people, two queen beds with a pull out couch. We got to the hotel and checked into our room and there was no couch in the room so not enough space for everyone to sleep. They were not able to get us a different or additional room to accommodate the amount of people to stay so one person had to sleep on the floor. The hotel overall was noticeably kind of dirty, the elevator was also pretty gnarly and looked like some spilled something sticky all over the floor, not the worst I guess. The breakfast was the saddest breakfast I’ve ever seen. I get it, it’s a free breakfast and grateful for that but it didn’t really have much to offer and the food was not very satisfying. I really dislike leaving poor reviews but I just feel like this place was not “as advertised” and should warn others to be aware and prepare for what to expect. I booked it mainly because it advertised it could sleep 6 (it didn’t), the photos looked great and the overall rating was 8.2 and “very good” (that was misleading) and the location was convenient to our show. Definitely stayed at worse places, but this one did not meet the advertised expectations.
Stayed 1 night in Sep 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasnt expecting much. Turns out the hotel was really clean, comfortable and in great shape!! Very satisfied.
Stayed 1 night in Sep 2024

2/10 Terrible

chad

Stayed 4 nights in Jul 2024

6/10 Okay

Claudia

Stayed 1 night in Sep 2024

4/10 Poor

Eunsan, Irvine

Stayed 1 night in Aug 2024