See all properties
Save

Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel

3.0 star property
Houston hotel in Deco with 24-hour fitness centre and 24-hour business centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel

Exterior
Lobby
Terrace/patio
Lobby lounge
Standard Room, 2 Queen Beds

Reviews

8.8 out of 10

Excellent

Guests liked:

Clean rooms, friendly staff

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Parking included
    Parking included
  • Housekeeping
    Housekeeping

Explore the area

Map
18530 State Highway 249, Houston, TX, 77070
  • Houston Methodist Willowbrook Hospital
    5 min walk
  • Aerodrome
    14 min walk
  • Willowbrook Mall
    3 min drive
  • Houston, TX (IAH-George Bush Intercontinental)
    31 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm, Mobil, Roll Shwr)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Comm, Mobil, Roll Shwr)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Hairdryer
Private bathroom
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communications)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Additional Living Area)

Suite, 1 King Bed with Sofa bed (Additional Living Area) | Living area

Suite, 1 King Bed with Sofa bed (Additional Living Area)

Highlights

Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed - twin
Blackout curtains
  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll Shwr)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility, Roll Shwr)

Highlights

Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed - queen
Blackout curtains
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Additional Living Area)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed (Additional Living Area)

Highlights

Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed - twin
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Comm, Mobility, Access Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Comm, Mobility, Access Tub)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Highlights

Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Dining table
Flat-screen TV
Sofa bed - queen
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Walk-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed (Walk-In Shower)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Hilton Garden Inn Houston NW/Willowbrook
Pool
Pet-friendly
Parking included
Free WiFi
4.2 out of 5, Very good, (526)
The price is AU$183
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Hilton Garden Inn Houston NW/Willowbrook

About the area

Houston

At Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel you'll be within just a 15-minute stroll of Houston Methodist Willowbrook Hospital and Aerodrome. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .The restaurant, The Elevate Bar & Grill, is open for breakfast and dinner. The Elevate is the hotel's own bar. Enjoy the 24-hour gym and pool loungers. 9128 square feet (848 square metres) of event facilities include 5 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Buffet breakfast is available daily between 6:00 AM and 9:00 AM. .Within a 30-minute drive of this 3-property class Deco hotel, attractions include Houston Premium Outlets and ExxonMobil Campus.

What's nearby

  • Houston Methodist Willowbrook Hospital - 5 min walk - 0.5 km
  • Willowbrook Mall - 3 min drive - 2.4 km
  • HP Campus - 4 min drive - 5.1 km
  • Vintage Park - 4 min drive - 4.9 km
  • Sam Houston Race Park - 6 min drive - 6.5 km

Getting around

  • Houston Station - 27 min drive
  • George Bush Intercontinental Airport (IAH) - 31 min drive

Restaurants

  • ‪In-N-Out Burger - ‬2 min drive
  • ‪Raising Cane's Chicken Fingers - ‬3 min drive
  • ‪P.F. Chang's China Bistro - ‬10 min walk
  • ‪BJ's Restaurant & Brewhouse - ‬19 min walk
  • ‪Starbucks - ‬19 min walk

About this property

Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel

Houston hotel in Deco with 24-hour fitness centre and 24-hour business centre
Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 5 meeting rooms are available. Event space at this hotel measures 9128 square feet (848 square metres) and includes a conference centre. The business-friendly Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel also features a terrace, coffee/tea in common area, and laundry facilities. Free self parking is available.

This 3-star Houston hotel is smoke free.

  • 132 guestrooms or units
  • 5 levels
  • 9128 sq ft of conference space
  • 848 sq. m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Corner/local shop
  • Terrace
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel offers 132 accommodations with coffee/tea makers and a hairdryer. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves.

This Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and free toiletries. In-room massages and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Filipino, French, Hindi, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:00 AM for a fee: USD 10.95 to 12.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Elevate
  • The Elevate Bar & Grill

Family friendly

  • Fenced pool
  • Free cot
  • Grocery/convenience store
  • Highchair
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Pool toys

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Conference centre (9,128 square foot of space)

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10.95 to 12.95 per person
  • In-room safe fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 10:00 AM to 10 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Houston NW Willowbrook Hotel
Holiday Inn NW Willowbrook Hotel
Holiday Inn Houston NW Willowbrook
Holiday Inn NW Willowbrook
Inn NW Willowbrook Hotel
Holiday Inn Suites Houston NW Willowbrook
Holiday Inn Suites Houston NW Willowbrook

Frequently asked questions

What is the cancellation policy at Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel?

Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel on 24 Nov 2024 start from AU$177.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel?

Yep, Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel has a free self car park.

Does Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel have a pool?

Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel has an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 10:00 AM to 10 PM.

What makes Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel a romantic place to stay?

A champagne service and romance packages, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel.

Is Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel is a hit with families.

Does Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel serve breakfast?

You bet, buffet brekkie is offered daily between 6:00 AM and 9:00 AM.

Is there a free airport shuttle available at Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel?

No, Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel?

No, only service animals are allowed.

Is there a golf course on site at Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel?

There is a golf course next to Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel.

Holiday Inn & Suites Houston NW - Willowbrook, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 197 out of 305 reviews" "
Rating 8 - Good. 64 out of 305 reviews" "
Rating 6 - Okay. 22 out of 305 reviews" "
Rating 4 - Poor. 12 out of 305 reviews" "
Rating 2 - Terrible. 10 out of 305 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Fee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Olisa, Georgetown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Cindy

Stayed 2 nights in Jun 2024

10/10 Excellent

Aiyanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Shannon lee

Stayed 5 nights in Jun 2024

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Destiny

Stayed 1 night in Jun 2024

2/10 Terrible

Nariah

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Would not recommend
Horrible they have no towels no house keeping ppl at the front desk are very rude especially Shannon
Stayed 3 nights in May 2024

6/10 Okay

Khaila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing that I did not like about my stay is I went out to celebrate a birthday and came back kind of late and upon my return, I parked in the back of the building because the entire parking lot was full in the front except for about 3 spots right by the freeway, but as you know, that is no where close to the door. I was not able to get in the building with my key, so I had to put my belongings back in the car and drive around the front of the building where the only parking was next to the freeway. When I went to the front desk I was asked for my ID, and room number and told that key “lost charge” and “sometimes they do that”, extremely inconvenient at 2:00 a.m. I literally didn’t check in until about 9:45 p.m. the night before so I didn’t understand how that would happen in such a short amount of time.
Stayed 1 night in May 2024

2/10 Terrible

Marsalis

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were rude, and they had roaches.
Stayed 1 night in May 2024

10/10 Excellent

Freddy, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall it was a decent stay, the rooms could be upgraded but they are clean
Stayed 2 nights in May 2024

8/10 Good

Corriesha

Liked: Cleanliness, property conditions & facilities
The hotel was good for one night, but a bit over priced. I booked for a tub in our king suite, but once I arrived the host said she’d never been in that room before and couldn’t tell me if there was a tub. Got into the room and it was shower only. Had to shower with my two year old that night :D.
Stayed 1 night in May 2024

8/10 Good

Teri, Cypress

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was really really nice. I’ve stayed here several times and would come back. The incidental fee is only 25.00 so that really helps especially when you’re there because your power is out due to the storm. The guy that checks me in every time I come is so pleasant and nice, I wish I knew his name!!. The breakfast was good especially the sausage grave and biscuits but you have to pay for it. The only thing is that there is a black lady that works there, I’m assuming she’s the manager but not quite sure. I didn’t work with her personally every time I came there but I did see her and hear the way she answered the phone and talked with customers which was kinda rude and just her demeanor was hard and not very inviting. I had to call there to try and get a receipt for FEMA (I booked through Expedia and ended up getting the receipt from them) but she was NOT pleasant at all but a bit rude, even when she answered the phone. I told her in a calm way what I was experiencing with her tone and what I’ve seen in the past and she hung up on me which proves exactly what I was talking about. I believe I have seen in the reviews something else about her but I hope that whatever she’s going through, she gets past it. We all go through things but other people don’t deserve to be on the other end of that and receive that type of treatment. That goes for her, me or anybody. Everybody is not the cause of your issues or what your going through.
Stayed 1 night in May 2024

10/10 Excellent

Shelli

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

2/10 Terrible

Tamika

Disliked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Laniecia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Its was great night and I didn’t want to leave
Stayed 1 night in Apr 2024

6/10 Okay

Alma

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Janet

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor Front Desk Attitude
I normally use Hotels.com to book a hotel from any chain available. I also ask for late check-outs and have no issues. I was told by the front desk that I could not get a late check-out because I did not book through IHG and apparently this is a benefit of IHG. I have never had this issue. I also have an IHG account but she would not honor it since I did not book through IHG. They also kept giving me 2 of everything even though there were 3 of us in the room (one is a 14 year old child). I selected this number of people when I did the selection in Hotels.com and they said they could not see it in their system. Odd that no other hotels ever have this issue. I even had a room with 2 beds which normally holds 4 people. I had to finally get rude to ask for more breakfast tickets (which I paid for in my room confirmation online) and enough towels. The lady at the front desk was not personable and extremely rude to me, my husband when he originally checked in and other friends staying at this Holiday Inn. The place was nice, clean and in a great location for what we needed, but improvements are needed in the front desk attitude and housekeeping towel service.
Stayed 2 nights in Mar 2024

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Catricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the hotel. Quiet food is good and staff is great will be staying again!
Stayed 2 nights in Feb 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Brian

Liked: Cleanliness
Disliked: Staff & service, amenities
Room not ready, bartender inexperienced for a superbowl, many menu items out of stock.
Stayed 1 night in Feb 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
The manager was very nice and very sweet and made us feel welcome even though it was a busy weekend at her hotel. She was really sweet to us and made us feel comfortable and for that four stars.
Stayed 1 night in Feb 2024

10/10 Excellent

jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Teri, Cypress

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024