Emailed all information ID check, and £50 deposit. Didn't receive keycode. Parked car in wrong place thinking it was the hotel but it was the next ally down (needs signage) Pressed button to get in, luckily someone one was in front and kept do open.Pressed the ring door button and asked for key and she couldn't understand me, eventually got key. Went to room, smelt old and musty.Had a big fan which was as noisy. Managed to open the balcony doors, which were stiff. No open window in bathroom. Shower was tiny and unusable. Asked where to move car. She didn't understand me, eventually told me. Tried to get back in and she kept saying where to park car. But I was at the back door trying to get another code. Had to go back round to the front and get in that way. Disgusting that no one is onsite to help with trivial problems like this. And I also feel this is a real health and safety breach. Bed was firm, uncomfortable and had BED BUGS. Made me and the wife feel really dirty. Couldn't wait to escape. Also could hear others talking and banging doors. Contacted Expedia for help. Only plus side is the fridge and microwave and TV was big.