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Kimpton Hotel Monaco Denver, an IHG Hotel

4.0 star property
Family-friendly Denver hotel in Downtown Denver with a 24-hour fitness centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kimpton Hotel Monaco Denver, an IHG Hotel

View from property
Frette Italian sheets, premium bedding, pillow-top beds, in-room safe
Luxury Suite, 1 King Bed
Interior
Executive Suite, 1 King Bed

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Housekeeping
    Housekeeping
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
  • Pet-friendly
    Pet-friendly

Explore the area

Map
1717 Champa St, Denver, CO, 80202
  • Paramount Theater
    7 min walk
  • Colorado Convention Center
    7 min walk
  • Larimer Square
    8 min walk
  • Denver, CO (DEN-Denver Intl.)
    31 min drive

Room options

View all photos for Room (Essential)

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room (Essential)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Blackout curtains
  • 28 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Room, 1 Queen Bed

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Premium Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Blackout curtains
  • 28 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Room, 2 Double Beds, Accessible Bathtub (Mobility)

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Double Beds, Accessible Bathtub (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Down duvet
Blackout curtains
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible (Monte Carlo)

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed, Accessible (Monte Carlo)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Roll-in Shower (Mobility)

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Double Beds, Roll-in Shower (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Monte Carlo)

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed (Monte Carlo)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Walk-In Shower)

Room, 1 King Bed (Walk-In Shower)

Room, 1 King Bed (Walk-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Blackout curtains
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Luxury Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Blackout curtains
  • 79 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Freestanding Bath)

Frette Italian sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed (Freestanding Bath)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Blackout curtains
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
Blackout curtains
  • 44 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hyatt Centric Downtown Denver

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (1789)
The price is AU$262
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Hyatt Centric Downtown Denver

About the area

Denver

A family-friendly stay in the heart of Denver awaits you at Kimpton Hotel Monaco Denver, an IHG Hotel. Within just a 15-minute stroll, you'll find popular places like Colorado Convention Center and Union Station. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, Panzano Restaurant, is open for breakfast, lunch and dinner. Enjoy the gym along with access to free bike hire and yoga classes. 3660 square feet (340 square metres) of event facilities include 4 meeting rooms and conference space. Other amenities include a free manager's reception, Wi-Fi in public areas and coffee/tea in a common area. Full breakfast is available on weekdays between 7:00 AM and 10 AM and on weekends between 8 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 15-minute walk of this 4-property class Downtown Denver hotel include Paramount Theater and 16th Street Mall.

What's nearby

  • Paramount Theater - 7 min walk - 0.6 km
  • Colorado Convention Center - 7 min walk - 0.6 km
  • Union Station - 11 min walk - 1.0 km
  • 16th Street Mall - 11 min walk - 1.0 km
  • Coors Field - 13 min walk - 1.1 km

Getting around

  • 18th - Stout Station - 3 min walk
  • Denver Union Station - 10 min walk
  • Denver International Airport (DEN) - 31 min drive

Restaurants

  • ‪Elway's - ‬4 min walk
  • ‪Harry's Bar - ‬2 min walk
  • ‪Brooklyn's Finest Pizza - 16th Street Mall - ‬3 min walk
  • ‪Rock Bottom Restaurant & Brewery - ‬3 min walk
  • ‪What The Pho - ‬2 min walk

About this property

Kimpton Hotel Monaco Denver, an IHG Hotel

Family-friendly Denver hotel in Downtown Denver with a 24-hour fitness centre
Kimpton Hotel Monaco Denver, an IHG Hotel offers its guests a 24-hour fitness centre and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have WiFi for a fee.

Event space at this hotel measures 3660 square feet (340 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at the family-friendly Kimpton Hotel Monaco Denver, an IHG Hotel. For a fee, parking is available.

This 4-star Denver hotel is smoke free.

  • 1 building
  • 189 guestrooms or units
  • 7 levels
  • 3660 sq ft of conference space
  • 340 sq. m of conference space
  • Built in 1918
  • Manager's reception (free)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Kimpton Hotel Monaco Denver, an IHG Hotel offers 189 accommodations with laptop-compatible safes and complimentary dressing gowns. Pillowtop beds feature Frette Italian sheets and premium bedding. 50-inch flat-screen televisions come with premium digital channels and pay-per-view films. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

This Denver hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Microwaves, in-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.99 per 24-hour period)
  • Available in some public areas: WiFi (USD 12.99 per 24-hour period)

Parking and transport

  • Valet parking on site (USD 59 per night; includes in/out privileges)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10 AM on weekdays and 8 AM to 11:00 AM on weekends; USD 8 to 27 for adults and USD 8 to 27 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Panzano Restaurant

Family friendly

  • Free cot
  • In-room babysitting
  • Microwave on request
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,660 square feet of conference space
  • 4 meeting rooms

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1918
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium digital channels
  • Pay films

Food and drink

  • Microwave on request

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 32.64 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • In-room bottled water

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 8 to 27 for adults and USD 8 to 27 for children
  • Fee for in-room wireless Internet: USD 12.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 12.99 per 24-hour period (rates may vary)
  • Valet parking fee: USD 59 per night (in/out privileges)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Denver Hotel Monaco
Denver Monaco
Denver Monaco Hotel
Hotel Monaco Denver
Monaco Denver
Monaco Denver Hotel
Monaco Hotel Denver

Frequently asked questions

What is the cancellation policy at Kimpton Hotel Monaco Denver, an IHG Hotel?

Kimpton Hotel Monaco Denver, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kimpton Hotel Monaco Denver, an IHG Hotel?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at Kimpton Hotel Monaco Denver, an IHG Hotel on 22 Dec 2024 start from AU$227.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kimpton Hotel Monaco Denver, an IHG Hotel?

Yep, Kimpton Hotel Monaco Denver, an IHG Hotel has valet parking with in/out privileges for USD 59 per night.

What makes Kimpton Hotel Monaco Denver, an IHG Hotel a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Kimpton Hotel Monaco Denver, an IHG Hotel.

Is Kimpton Hotel Monaco Denver, an IHG Hotel family-friendly?

You bet! With amenities such as free bike rentals, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Kimpton Hotel Monaco Denver, an IHG Hotel is a hit with families.

Does Kimpton Hotel Monaco Denver, an IHG Hotel serve breakfast?

Yep, full breakfast is on offer on weekdays between 7:00 AM and 10 AM and on weekends from 8 AM to 11:00 AM.

Is there a free airport shuttle available at Kimpton Hotel Monaco Denver, an IHG Hotel?

No, Kimpton Hotel Monaco Denver, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Kimpton Hotel Monaco Denver, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Kimpton Hotel Monaco Denver, an IHG Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Kimpton Hotel Monaco Denver, an IHG Hotel?

Furry friends are welcome at Kimpton Hotel Monaco Denver, an IHG Hotel, with food and water bowls on offer.

Kimpton Hotel Monaco Denver, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 557 out of 1000 reviews" "
Rating 8 - Good. 236 out of 1000 reviews" "
Rating 6 - Okay. 103 out of 1000 reviews" "
Rating 4 - Poor. 68 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jessica

Stayed 2 nights in Aug 2024

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I typically try to book a stay at a Kimpton in whichever city I travel to. I always enjoy the dog friendliness, the staff, happy hours, and rooms. Unfortunately this particular stay, the room was quite disappointing. It was very small and extremely dark. However, I will continue to be a loyal customer.
Stayed 2 nights in Aug 2024

10/10 Excellent

amber

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Richard

Stayed 4 nights in Aug 2024

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, amenities
Great location
Stayed 2 nights in Aug 2024

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such cute rooms & Hannah at the front desk was amazing!!
Stayed 1 night in Aug 2024

6/10 Okay

Madonna

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Smelly hotel
This is not a quality hotel. The lobby smells like cheap men’s cologne. Our room smelled like a stale ashtray even though we booked a NON smoking room. Hotel staff offered more air freshener when we complained. Really, how about a clean, non smelly room? Sheets were not changed during our four day stay. We were told they only had one housekeeper and it would be awhile to clean the room after we complained. Wi-Fi was unusable. Charged a “spa” fee for what exactly??? The gallons of air freshener they use in the lobby? 16th street is under construction for the next year or two. The last Kimpton hotel I stayed at was nice, this was not. I guess this brand has gone downhill. Not worth what we paid at all. The only good part was the cow in the lobby.
Stayed 4 nights in Aug 2024

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the old world class and charm! Can’t wait to come back for the next stay!
Stayed 1 night in Aug 2024

8/10 Good

Ross, Henderson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel. Sadly downtown Denver is dying around it
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Business traveller
Stayed 3 nights in Jul 2024

10/10 Excellent

Thomas

Stayed 3 nights in Jul 2024

8/10 Good

Chad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience overall. Staff was friendly, valet was fast, and rooms were private and clean. Only negative was the rooms were not ready for guests when they arrived. Check-in was at 3 and our room was not ready until 5. If I am paying for a room from 3pm to 12pm, I expect to have the room. That was 2 hours of a room we paid for with no access to.
Stayed 1 night in Jul 2024

10/10 Excellent

Fern Anita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Jean

Stayed 1 night in Jul 2024

10/10 Excellent

Adam, LOS ANGELES

Stayed 1 night in Jul 2024

10/10 Excellent

ISELA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are very comfortable and beautiful, we were able to do an early check in.
Stayed 1 night in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Thomas

Travelled with family
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Buck

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great all around
Stayed 1 night in Jul 2024

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room and bathroom were spacious. The two times I texted the front desk for extra towels, we received them quickly. The lobby smelled terrible, like feces and soap. I had to hold my breath each time I walked through it.
Stayed 2 nights in Jul 2024

6/10 Okay

Kellen

Travelled with partner
Liked: Cleanliness, staff & service
The staff was great, very responsive! Our first room had a loud banging with the AC unit so we requested to move rooms. Second room had a very slow draining sink and when the hair dryer was used blew the fuse for the entire room. Also loud trash emptying from building next door starting at 5 am, emptied twice that same morning. Overall the place was clean and well decorated, staff helped where they could and was very nice to interact with. Just disappointed we got the two rooms that had problems.
Stayed 2 nights in Jul 2024

4/10 Poor

Magan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was nice but there was a lot of issues with the staffing. We arrived at 2:45pm for a 3:00pm check in. We were told that because of a staffing issue they had to send the linens out to the laundry and weren’t expecting them back until 4:00pm. We were going to a concert and the bus was picking us up at 4:15 and had to get ready in the lobby bathroom along with a bunch of other people. Our luggage was stored and we went to the concert. I received a message at 5:30pm that the room was ready while we were at the concert. E arrived back at the hotel around 1:00am where there was a line of people who were not able to check in before because of the same issue and had to wait. Then they could not locate the key to the luggage room. It was a disaster with everyone upset. They called a supervisor and after some time they arrived and continued searching for the key. Around 2:45am they finally located it and let everyone get their luggage without even checking the bag tags mind you so it was a free for all. I work in the industry and this should not have been an issue. They should have had attic stock sheets and should have been prepared for a busy concert evening since they are the shuttle host hotel.
Stayed 1 night in Jun 2024