Cancun Bay All Inclusive Hotel

3.5 star property
Beach spa retreat, walking distance from Playa Tortugas
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cancun Bay All Inclusive Hotel

2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Exterior
Hallway
Exterior
Superior Room, Ocean View | View from room

Reviews

7.6 out of 10

Good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • Room service
  • Breakfast included
  • Gym

Explore the area

Map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    3 min walk
  • Las Perlas Beach
    9 min walk
  • Escénica Tower
    10 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    22 min drive

Room options

Superior Room, Ocean View

Highlights

Balcony or patio
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout curtains
  • 30.99 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

Master Suite 3 Bedrooms

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
  • 95.93 sq m
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

Junior Suite, 2 Bedrooms

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
2 bedrooms
  • 56.30 sq m
  • Sea view
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Standard Room

Highlights

Balcony or patio
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout curtains
  • 30.99 sq m
  • Sleeps 3
  • 1 Double Bed

Suite Master

  • Sleeps 8
  • 4 Double Beds

Room Superior With View

  • Sleeps 4
  • 2 Double Beds

Room Standard

  • Sleeps 4
  • 2 Double Beds

Suite Junior

  • Sleeps 5
  • 3 Double Beds

Similar properties

About the area

Cancun

An all-inclusive stay in Cancun awaits you at Cancun Bay All Inclusive Hotel. Within a 5-minute stroll you'll find Playa Tortugas and Langosta Beach within a 20-minute walk. Highlights at this beachfront hotel include 5 restaurants, 2 outdoor swimming pools and 2 bars/lounges. .A pampering day can include deep-tissue massages and hot stone massages along with facials, body treatments and aromatherapy. The restaurant, El Faisan, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and Hot tub. Other amenities include free Wi-Fi in public areas, a free manager's reception and a conference centre. Free buffet breakfast is available daily between 6:30 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 3.5-property class Zona Hotelera hotel include Puerto Cancun Marina Town Center and Plaza Las Americas.

What's nearby

  • Playa Tortugas - 3 min walk
  • Las Perlas Beach - 9 min walk
  • Langosta Beach - 20 min walk
  • Puerto Cancun Marina Town Center - 2 min drive
  • Tortuga Beach - 8 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • ‪Las Hijas de la Tostada - ‬4 min walk
  • ‪Carnitas Michoacán - ‬6 min walk
  • ‪Los Chachalacos - ‬10 min walk
  • ‪Restaurant Gaviota - ‬11 min walk
  • ‪Sirenas Raw Bar - ‬11 min walk

About this property

Cancun Bay All Inclusive Hotel

Beach spa retreat, walking distance from Playa Tortugas
Cancun Bay All Inclusive Hotel is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Bring your whole family to Cancun Bay All Inclusive Hotel for summer fun including 2 outdoor swimming pools, a children's pool and volleyball.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 5 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This Beaux Arts hotel also offers a hot tub, a fitness centre and a garden. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

  • 132 guestrooms or units
  • 3 levels
  • 5 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 1970 sq ft of conference space
  • 183 sq. m of conference space
  • Built in 1978
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hairdryers can be requested.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 11:00 AM
  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • BBQ Family Style
  • El Faisan
  • La Piña
  • La Vista Sushi Zen
  • Trattoria

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (1,970 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Beaux Arts architecture
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable tableware

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cancun Bay All Inclusive Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Frequently asked questions

What is the cancellation policy at Cancun Bay All Inclusive Hotel?

Cancun Bay All Inclusive Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Cancun Bay All Inclusive Hotel?

As of 4 Dec 2024, prices found for a 1-night stay for 2 adults at Cancun Bay All Inclusive Hotel on 21 Dec 2024 start from AU$368.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Cancun Bay All Inclusive Hotel?

Yep, Cancun Bay All Inclusive Hotel has a free self car park. Onsite parking is limited.

Are there any beaches close to Cancun Bay All Inclusive Hotel?

Yep, Cancun Bay All Inclusive Hotel is a short 3-minute walk from Playa Tortugas. Fun beach activities include volleyball, snorkelling and windsurfing. You can also find boat tours.

Is there a spa on site at Cancun Bay All Inclusive Hotel?

There's no onsite spa, but this property does offer services like facials and body treatments, as well as Swedish massages.

Does Cancun Bay All Inclusive Hotel have a pool?

Yep, and guests recommend it! Cancun Bay All Inclusive Hotel has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Cancun Bay All Inclusive Hotel?

Cancun Bay All Inclusive Hotel features 2 outdoor pools, 1 hot tub and 5 restaurants.

What makes Cancun Bay All Inclusive Hotel a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Cancun Bay All Inclusive Hotel.

Is Cancun Bay All Inclusive Hotel family-friendly?

You bet! With amenities such as a children's pool, a corner/local shop and laundry facilities, it's no surprise that Cancun Bay All Inclusive Hotel is a hit with families.

Does Cancun Bay All Inclusive Hotel serve breakfast?

You bet, complimentary buffet breakfast is offered daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Cancun Bay All Inclusive Hotel?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Cancun Bay All Inclusive Hotel?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Cancun Bay All Inclusive Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Cancun Bay All Inclusive Hotel?

No, pets and service animals are not allowed.

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 451 out of 1101 reviews" "
Rating 8 - Good. 264 out of 1101 reviews" "
Rating 6 - Okay. 172 out of 1101 reviews" "
Rating 4 - Poor. 102 out of 1101 reviews" "
Rating 2 - Terrible. 112 out of 1101 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Jamileth, Colorado Springs

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was friendly but I was not a fan of the property. I'd recommend investing in remodeling. We were in a room that had a patio facing the karaoke/live music area that goes till 10pm. It was SO LOUD. We booked excursions for early in the morning so trying to sleep with that going on was awful. Our front door was next to housekeeping/maintenance so the mornings we were able to sleep in, we couldn't because you could hear everything from the front door. If you need a plunger for the toilet, you have to call maintenance. The food is okay but if you're a foody, you have better luck eating out. It's an affordable option if you just need to sleep but the beds are hard so you may wake up with body aches.
Stayed 6 nights in Aug 2024

4/10 Poor

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were too hard. My back was hurting my whole time there
Stayed 5 nights in Aug 2024

8/10 Good

kalicharran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 5 nights in Aug 2024

6/10 Okay

hongzhu, great neck

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
tired
Stayed 6 nights in Aug 2024

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people and excellent attention
Stayed 5 nights in Aug 2024

4/10 Poor

Joanna

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Needs major renovations. Room wasn't the cleanest. Resort overall needs a makeover. Food options weren't that good. Pool staff and guest services were nice though.
Stayed 4 nights in Aug 2024

8/10 Good

Kenisha

Travelled with partner
Liked: Cleanliness, property conditions & facilities
I liked how strategic the location was.- safe and quite.
Stayed 5 nights in Aug 2024

4/10 Poor

Mariana

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Marlon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Stay!
Stayed 5 nights in Aug 2024

8/10 Good

Edgar

Liked: Staff & service
Not satisfied
Stayed 3 nights in Aug 2024

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay.
Stayed 5 nights in Aug 2024

2/10 Terrible

Adam

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I’ve never once left a resort after paying for it. Went and stayed at another resort after spending 4 hours here (for the same price). It was dirty, the food was absolutely horrendous, and the liquor tasted like pure rubbing alcohol and gasoline. The beach area is very limited.
Stayed 4 nights in Aug 2024

8/10 Good

Claudia Iveth

Travelled with family
Liked: Cleanliness
El hotel en cuanto a amenidades y entretenimiento estan bien lo unico que no nos gusto fue la comida lo unico que se puede rescatar es el desayuno, pero tampoco tanto, en general les falta mas variedad y mejor sabor. en general esta OK
Stayed 4 nights in Aug 2024

10/10 Excellent

Richard Deleon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice small hotel by the beach. Had a great time there.
Stayed 4 nights in Aug 2024

2/10 Terrible

Morgana

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I will be very clear and to the point for other ppl traveling to this resort so they know exactly what it is and not what they read because it is false information on Expedia and I’m only allowed so many words to type: NOT 5 restaurants, food was horrible barley ate in 4 days we was there. No open bar passed 11 and it is all well drinks. Bar does not open till 12:30 in the afternoon. There are times you can’t get any food at all you have to leave the resort and go 10-15 down in a taxi to get anything. No other beaches are walking distance the strip we was on was nasty bay ocean water. Pools were not cleaned. Rooms were damaged very old. Lobby is open so you get nothing but hot air it smells like sewer. We barely made it through 4 nights I was super disappointed all inclusive there is absolutely false and so are the pictures! The convenient store fyi has nothing in it it’s a small and definitely not convenient. Best part of the stay was the cruise and jet skies and when the pool was clean. I was starving every day my husband and I went for our anniversary won’t be back.
Stayed 4 nights in Aug 2024

2/10 Terrible

Diana Leticia, Fort Worth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We will not be coming back to this resort. Master shower would get backed up with water, second room no electricity, servers horrible customer service & very rude, rest rooms smelled so bad and not to mention the hallway to get to the room, pool next to the bar had so much hair in the water the first two days, food was cold and every day it was literally the same food. We will not be coming back to this resort for sure beyond disappointed.
Stayed 6 nights in Aug 2024

10/10 Excellent

Damian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entertainer and staff amazing
Stayed 5 nights in Aug 2024

6/10 Okay

Lucy

Travelled with family and small children
Not too many good option. It was hard getting milk.
Stayed 3 nights in Jul 2024

8/10 Good

Peneco Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, check in process and over stay was great but it would have been a 10/10 if there were better food options.
Stayed 3 nights in Aug 2024

8/10 Good

Casey Rama

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here 10 nights August 9-19 and were worried about the reviews but we had an awesome time. We weren’t at the resort the whole time we went to playa Akumal one day Isla Mujures a couple Playa del Carmen one day XCARET one day Catamaran ride one day. But we had a couple of all day resort days. The staff was really attentive shoutout to Gabriella? Buffet staff. Alexi the bartender was hooking it up on the mecheladas and cervesas and Giovani the entertainment was excellent at the pool.
Stayed 10 nights in Aug 2024

10/10 Excellent

Stephonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAY!
The rooms are a bit dated but for the price, the quality of service we received was GREAT!!!!! We went here with our 2 children who are both under 2. We were treated well and our kids had a great time. In addition, Alejandro (the bartender) and countless others were very kind. The food was good about 85% of the time and we will be returning.
Stayed 3 nights in Aug 2024

10/10 Excellent

Yoryeni Mabel

Liked: Amenities
Like the place
Stayed 4 nights in Aug 2024

10/10 Excellent

Raees, Mississauga

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time at Cancun Bay, all the staff is very helpful with quick turnarounds, it may not be too luxury but it’s a complete pleasure for us staying there.
Stayed 7 nights in Aug 2024

2/10 Terrible

nicholas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went without power multiple times in the room , multiple days of left over food from previous nights. All in all would not reccommend.
Stayed 7 nights in Aug 2024

8/10 Good

Alda T

Liked: Cleanliness, staff & service, property conditions & facilities
Great food! Excellent pool for little kids.
Stayed 6 nights in Aug 2024