Hilton Playa del Carmen, an All-Inclusive Adult Only Resort (Playa del Carmen, MEX): Reviews & Deals from AU$757

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Adults-only beachfront property with 3 outdoor pools

Dates

December 2024

January 2025

3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Junior Suite, 1 King Bed (Swim-Up) | View from room

Couples treatment room(s), sauna, hot tub, steam room

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

All-inclusive

Pool

Hot tub

Room service

Spa

includes taxes & fees

23 Dec - 24 Dec

Explore the area

Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780

Quinta Avenida
2 min walk
Quinta Alegría Shopping Mall
3 min walk
Mamitas Beach
3 min walk
Playa Del Carmen, Quintana Roo (PCM)
8 min drive

Room options

Premium bedding, down duvets, pillow-top beds, free minibar

Presidential Suite, 1 King Bed

Highlights

Balcony or patio

Separate dining area

Separate sitting area

Private pool

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Dining table

182 sq m
Ocean view
Sleeps 2
1 King Bed

Suite, 1 Bedroom

Highlights

Balcony or patio

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Dining table

Free minibar items

124 sq m
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed (Swim-Up)

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Sofa bed

61 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Garden View

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Sofa bed

61 sq m
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed (Walk-Out)

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Sofa bed

61 sq m
Ocean view
Sleeps 2
1 King Bed

Suite, 1 Bedroom

Highlights

Balcony or patio

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Dining table

Free minibar items

124 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed (Swim-Up)

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Sofa bed

61 sq m
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Ocean View

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Sofa bed

61 sq m
Ocean view
Sleeps 2
1 King Bed

55-inch LED TV with satellite channels, TV

Junior Suite, 1 King Bed, Pool View

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Sofa bed

61 sq m
Sleeps 2
1 King Bed

Junior Suite, 2 Queen Beds (Swim-Up)

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Sofa bed

61 sq m
Sleeps 4
2 Queen Beds

Junior Suite, 2 Queen Beds, Garden View

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Sofa bed

61 sq m
Sleeps 4
2 Queen Beds

Junior Suite, 2 Queen Beds

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Sofa bed

61 sq m
Sleeps 4
2 Queen Beds

Junior Suite, 1 King Bed

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Sofa bed

61 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Sofa bed

61 sq m
Sleeps 2
1 King Bed

Junior Suite, 2 Queen Beds, Ocean View

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Sofa bed

61 sq m
Ocean view
Sleeps 4
2 Queen Beds

Junior Suite, 2 Queen Beds, Pool View

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Sofa bed

61 sq m
Sleeps 4
2 Queen Beds

Similar properties

Pool

All-inclusive

Spa

Free WiFi

for 1 room

includes taxes & fees

5 Jan - 6 Jan

Pool

Breakfast included

All-inclusive

Spa

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About the area

Playa del Carmen

A luxury stay in the heart of Playa del Carmen awaits you at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort. You'll be within steps of Playa del Carmen Main Beach and within a short 5-minute stroll of Quinta Avenida. Highlights at this all-inclusive property include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Innan can include deep-tissue massages, detox wraps and body wraps along with access to the sauna and hot tub. The restaurant, Pelicanos, serves Fusion cuisine and is open for lunch and dinner. With 3 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site gym and outdoor tennis court. 6781 square feet (630 square metres) of event facilities include a meeting room and conference space, and other business amenities include a 24-hour business centre and coworking space. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a hot tub. There's also free valet parking, along with the convenience of car rentals on site. .Places within a short walk of this 4.5-property class Downtown Playa del Carmen property include Mamitas Beach and Playa del Carmen Maritime Terminal is within 20 minutes.

What's nearby

Quinta Avenida - 2 min walk
Mamitas Beach - 3 min walk
Playa del Carmen Main Beach - 5 min walk
Playa del Carmen Maritime Terminal - 16 min walk
Xcaret Eco Theme Park - 14 min drive

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

‪Bloody Mary Food Drinks & Rock - ‬2 min walk
‪Lobby Bar - ‬1 min walk
‪Señor Frogs - ‬2 min walk
‪Los Aguachiles - ‬2 min walk
‪La Parrilla Playa - ‬3 min walk

About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Adults-only beachfront property with 3 outdoor pools

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as complimentary cabanas and sunloungers. At Hilton Playa del Carmen, an All-Inclusive Adult Only Resort, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a hot tub and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

524 guestrooms or units

4 levels

4 buildings

7 dining venues

3 bars by the pool

5 bars or lounges

6781 sq ft of conference space

630 sq. m of conference space

Built in 2005

Deli

Cabanas on the beach (free)

Beach lounge chairs

Towels for the beach

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Business centre (24 hours)

Conference space

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Newspapers in lobby (free)

Television in lobby

On-site shopping

Bellhop

Lift

Smoking in designated areas

Water dispenser

Coffee shop

Swim-up bar

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers 524 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. This accommodation has separate sitting areas and is furnished with single sofa beds. Pillowtop beds feature down duvets and premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead and a hydromassage showerhead, designer toiletries, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and free newspapers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Innan has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property

This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Free valet parking on site
Wheelchair-accessible parking and van parking available

Food and drink

3 poolside bars
5 bars/lounges
7 restaurants
A coffee shop/cafe
A swim-up bar
Snack bar/deli

Restaurants on site

Asiana
Kalamata
Pelicanos
Rincón Mexicano
Spice

Things to do

3 outdoor pools
Arcade/game room
Bicycle storage
Billiards/pool table
Concerts/live shows
Evening entertainment
Fitness classes
Full-service spa
Games
Gym
Outdoor tennis court
Pilates classes
Sauna
Shopping
Spa tub
Steam room
Table tennis
TV in common areas
Yoga classes

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

24-hour business centre
6,781 square feet of conference space
Computer station
Coworking space
Meeting room

Outdoors

Beach loungers
Beach towels
Free beach cabanas
Garden
On the beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

10 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
In-room massages
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Spa tub
Sports massages
Steam room
Swedish massages
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Grab bar in shower
Grab bar near toilet
Lift
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

Room amenities

Bedroom

Blackout drapes
Down comforter
Free rollaway/extra bed
Pillowtop mattress
Premium bedding
Single sofa bed

Bathroom

Bathtub or shower
Designer toiletries
Hair dryer
Hydromassage showerhead
Private bathroom
Towels provided

Entertainment

55-inch LED TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Ceiling fan
Cleaning products are eco-friendly
Desk
Desk chair
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free daily newspapers
Free local calls
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Separate sitting area
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Free rollaway/extra beds!

Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

On-site parties or group events are strictly prohibited

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. On-site parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Playa Carmen

Playa Carmen All Inclusive

Playa Carmen Resort

Royal Playa Carmen

Royal Playa Carmen All Inclusive Spa & Resort

Royal Playa Carmen Spa

Royal Playa Carmen All Inclusive Spa Resort

Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen

Hilton Playa Carmen Adults-Only All-Inclusive

Hilton Carmen AdultsOnly Incl

Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen

The Royal Playa del Carmen All Inclusive Spa Resort

Hilton Playa Carmen All-Inclusive Adult Resort

Hilton Playa Carmen All-Inclusive Adult Playa del Carmen

Hilton Playa Carmen All-Inclusive Adult

Hilton Playa Del Carmen An Adults Only All Inclusive

The Royal Del Carmen Inclusive

Frequently asked questions

What is the cancellation policy at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort on 23 Dec 2024 start from AU$756.71, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Yep, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort has a free self car park and free valet parking.

Are there any beaches close to Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Yep, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is a short 3-minute walk from Mamitas Beach. Fun beach activities include parasailing and swimming. You can also find boat tours.

Is there a spa on site at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Yep, Innan is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort have a pool?

Yep, and guests love it! Hilton Playa del Carmen, an All-Inclusive Adult Only Resort has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort features 3 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, hydromassage showerheads and pillowtop beds.

What makes Hilton Playa del Carmen, an All-Inclusive Adult Only Resort a romantic place to stay?

1 hot tub and couples spa treatments, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort.

Is Hilton Playa del Carmen, an All-Inclusive Adult Only Resort family-friendly?

No, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is an adults-only property.

Are there hot tubs in the rooms at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

No, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Relax with a coldie at the 3 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves Fusion cuisine.

What time are check-in & check-out at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

No, only service animals are allowed.

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort Reviews

8.8

Excellent

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

8/10 Good

Jeannine

22 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Sep 2024

8/10 Good

Michelle

Travelled with partner

22 Sept 2024

My stay at the Hilton was nothing short of impeccable. I will be back

Stayed 4 nights in Sep 2024

2/10 Terrible

Yediel

22 Sept 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Property itself is very nice, but service is terrible. For that reason alone I would not return.

Stayed 2 nights in Sep 2024

10/10 Excellent

Randal

21 Sept 2024

Stayed 5 nights in Sep 2024

10/10 Excellent

Belinda

Travelled with family

20 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Hilton Resort at playa del Carmen would be my first choice for my next vacation. Everybody was very kind and helpful. The room was confortable and clean and the amenities and shows were very enjoyable.

Stayed 3 nights in Sep 2024

10/10 Excellent

Jerome M, Plainfield

Travelled with partner

20 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s a Beautiful Resort just disappointed in the price of the cabanas and seating around the pool

Stayed 5 nights in Sep 2024

10/10 Excellent

Christina

18 Sept 2024

Stayed 4 nights in Sep 2024

10/10 Excellent

Rachel

Travelled with group

17 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean and beautiful. Staff extremely friendly. Only downside was there were times when not many dining options were available and pool/beach close at 10, none of us were ready to go to bed and there weren’t many options on the resort.

Stayed 3 nights in Sep 2024

10/10 Excellent

Baldemar

17 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing staff! Bartenders, wait staff, housekeepers…. Beautiful hardworking people. Breathtaking view from main lobby. Amazing 16 de Septiembre Party. We are already looking forward to the next visit!!!

Stayed 6 nights in Sep 2024

10/10 Excellent

Danielle

Travelled with family

17 Sept 2024

Liked: Cleanliness

Everything was amazing! The food, the drinks, the entertainment- Roberto and his team were great!!! I will recommend 1000x over. Mexico owes me nothing!!

Stayed 5 nights in Sep 2024

6/10 Okay

RAmona

Travelled with partner

16 Sept 2024

Meeting people and having fun food was wack it was hot no ac 😒 everything closed early forced to go 5th ave and be charged overpriced for drinks and food

Stayed 5 nights in Sep 2024

10/10 Excellent

Ashley

16 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Sep 2024

2/10 Terrible

Martin

15 Sept 2024

Stayed 2 nights in Jun 2024

10/10 Excellent

Barbara

Travelled with partner

10 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Staff was amazing I arrived 8:00 AM, my room was not ready and I got a room upgrade off Shout out to the morning manager, The staff, non stop drinking. The salutation of the right hand in the heart with a smile I’m keeping that. The Maya people - taught me their language. I had an amazing time for my birthday. So much to do in so little time, I will definitely go back soon

Stayed 4 nights in Sep 2024

4/10 Poor

Viktoriya

Travelled with partner

9 Sept 2024

Liked: Amenities, property conditions & facilities

Disliked: Staff & service

Cheapest alcohol, food not much option. We stay in swim out beach front room 3139 ,no privacy At All.people keep passing our porch to visit their friends in our neighbors room.All of them end up soo drunk ,spilling alcohol inside the pool.In one room was around 10 people just have party.We paid almost 600 doll for the room and i felt i stayed in hostel. Inside room is clean and big,but privacy outside our porch its just traffic non stop!Very disappointed!

Stayed 1 night in Sep 2024

10/10 Excellent

RONNIE

Travelled with partner

9 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort was fantastic. All the staff were super friendly. The beach is rocky under the water. Be aware the they will try and sell you a time share when you first get here

Stayed 6 nights in Sep 2024

10/10 Excellent

Mirko

Travelled with family

9 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful facility and plenty of amenities. Great atmosphere, awesome pool parties (with foam), excellent variety of drinks and food included with the all-inclusive option. Some restaurants weren't open on certain days, so call to make sure. Always make dinner reservations a day ahead of time, especially on the weekend. Otherwise, you'll be eating at 10pm, if at all. Staff and shows were fabulous. Did not disappoint whatsoever. The spa was nice, great massages and also has a hot tub, cold plunge, sauna and steam room available. Overall a fantastic experience for me and my wife for our anniversary. Highly recommend and will probably come back here in the future.

Stayed 5 nights in Sep 2024

8/10 Good

javier

8 Sept 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Stayed 6 nights in Sep 2024

8/10 Good

Dulce

Travelled with partner

8 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My husband and I recently booked a 3-day stay at the Hilton Playa del Carmen. This hotel was attractive to us for several reasons: 1- City setting- we wanted to be able to safely do things outside of the hotel without having to spend money on excursions, 2- Adults only, 3- All inclusive 4- Only 45min-1hr from Cancun airport, which is a good compromise for those wanting something a bit more low key than Cancun and without the 2hr drive to Tulum. The PROPERTY is modern, the grounds are very well kept and the rooms are spacious and clean. The space overall is very esthetically pleasing. The SPA- is equally as clean, modern, organized and the staff is there to help every step of the way. I felt so pampered and taken care of. The main POOL is spacious enough for everyone. There’s also a “quiet” pool on the side of the hotel for those that seek less noise. The Bare Foot cafe is conveniently located by the pool for those wanting to grab a light bite without leaving the pool area. The only con is that there’s only one towel station for the whole hotel. RESTAURANTS and buffet are average. The beach at the hotel is rocky but a few feet away the public beach is sandy and very pretty. Margaritas and other cocktails could be better (watered-down). The check-in process was long. That made many guests very unhappy. Definitely needs improvement. Last but not least, the STAFF, these are the people that make the stay at this hotel so much more pleasant and unforgettable. They deserve every tip

Stayed 3 nights in Aug 2024

10/10 Excellent

Lance

Travelled with family, Travelled with group

8 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel was great and the rooms are good size. All the staff was very accommodating and friendly. There was always something going on at the pool. Great selection of good food.

Stayed 7 nights in Aug 2024

10/10 Excellent

Danette

6 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

8/10 Good

Steven

Travelled with partner

6 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great All-Inclusive resort in the heart of playa-del-carmen. The staff was amazing, friendly, went out of their way to make sure every need was met. Rooms are awesome, but property is somewhat dated and needs a refresh. You have to pay to get a good spot at the pool which is a drawback. Food was excellent and choices were good. Overall, great value for the cost.

Stayed 4 nights in Sep 2024

10/10 Excellent

Adriana, Fillmore

Travelled with partner

5 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The grounds on this property were simply beautiful. All staff were very attentive and everyone had great customer service. The whole property was clean and felt very safe. Walking distance to lil shops. The restaurants on grounds were all delicious and their spa was great. Overall such a great experience.

Stayed 2 nights in Sep 2024

10/10 Excellent

Ardita, Naperville

Travelled with family

5 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was amazing impeccable service

Stayed 4 nights in Aug 2024

10/10 Excellent

Alicia Kateland

Travelled with group

4 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Hilton Playa del Carmen is a beautiful property with great staff that are very accommodating. The pool area was fabulous with the beach/ocean nearby. The food was great at each of the restaurants. The buffet restaurant (spice) was good, but some items were subpar. The beach is not as big as it looks in the pictures and the ocean is very rocky. Overall, the resort was amazing and I would stay there again!

Stayed 4 nights in Aug 2024

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Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Photo gallery for Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

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Excellent

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View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

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Suite, 1 Bedroom

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View all photos for Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up)

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View all photos for Junior Suite, 1 King Bed, Garden View

Junior Suite, 1 King Bed, Garden View

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View all photos for Junior Suite, 1 King Bed (Walk-Out)

Junior Suite, 1 King Bed (Walk-Out)

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View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

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View all photos for Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up)

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View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

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View all photos for Junior Suite, 1 King Bed, Pool View

Junior Suite, 1 King Bed, Pool View

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View all photos for Junior Suite, 2 Queen Beds (Swim-Up)

Junior Suite, 2 Queen Beds (Swim-Up)

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View all photos for Junior Suite, 2 Queen Beds, Garden View

Junior Suite, 2 Queen Beds, Garden View

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View all photos for Junior Suite, 2 Queen Beds

Junior Suite, 2 Queen Beds

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View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

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View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

View all photos for Junior Suite, 2 Queen Beds, Ocean View

Junior Suite, 2 Queen Beds, Ocean View

Highlights

View all photos for Junior Suite, 2 Queen Beds, Pool View

Junior Suite, 2 Queen Beds, Pool View

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Similar properties

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About the area

Playa del Carmen

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About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

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Full-service spa

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