Hilton Playa del Carmen, an All-Inclusive Adult Only Resort (Playa del Carmen, MEX): Reviews & Deals from AU$649

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Adults-only beachfront property with 3 outdoor pools

Where to?

Dates

April 2025

May 2025

3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Couples treatment room(s), sauna, hot tub, steam room

Junior Suite, 1 King Bed (Swim-Up) | View from room

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar
All-inclusive

includes taxes & fees

12 May - 13 May

Explore the area

Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780

Quinta Avenida
‪2 min walk‬
Mamitas Beach
‪3 min walk‬
Playa del Carmen Main Beach
‪5 min walk‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪50 min drive‬

Room options

Presidential Suite, 1 King Bed

Highlights

Balcony or patio

Separate dining area

Separate sitting area

Private pool

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Dining table

182 sq m
Ocean view
Sleeps 2
1 King Bed

Suite, 1 Bedroom

Highlights

Balcony or patio

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Dining table

Free minibar items

124 sq m
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed (Swim-Up)

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Premium bedding

61 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Garden View

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Premium bedding

61 sq m
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed (Walk-Out)

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Premium bedding

61 sq m
Ocean view
Sleeps 2
1 King Bed

Suite, 1 Bedroom

Highlights

Balcony or patio

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Dining table

Free minibar items

124 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed (Swim-Up)

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Premium bedding

61 sq m
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Ocean View

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Premium bedding

61 sq m
Ocean view
Sleeps 2
1 King Bed

55-inch LED TV with satellite channels, TV

Junior Suite, 1 King Bed, Pool View

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Premium bedding

61 sq m
Sleeps 2
1 King Bed

Junior Suite, 2 Queen Beds (Swim-Up)

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Premium bedding

61 sq m
Sleeps 4
2 Queen Beds

Junior Suite, 2 Queen Beds, Garden View

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Premium bedding

61 sq m
Sleeps 4
2 Queen Beds

Junior Suite, 2 Queen Beds

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Premium bedding

61 sq m
Sleeps 4
2 Queen Beds

Junior Suite, 1 King Bed

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Premium bedding

61 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Premium bedding

61 sq m
Sleeps 2
1 King Bed

Junior Suite, 2 Queen Beds, Ocean View

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Premium bedding

61 sq m
Ocean view
Sleeps 4
2 Queen Beds

Junior Suite, 2 Queen Beds, Pool View

Highlights

Balcony or patio

Separate sitting area

Private indoor hot tub

Air conditioning

Free rollaway/extra beds

Free minibar items

LED TV

Premium bedding

61 sq m
Sleeps 4
2 Queen Beds

About the area

Playa del Carmen

A luxury stay in the heart of Playa del Carmen awaits you at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort. You'll be within steps of Playa del Carmen Main Beach and within a short 5-minute stroll of Quinta Avenida. Highlights at this all-inclusive property include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Innan can include deep-tissue massages, detox wraps and body wraps along with access to the sauna and hot tub. The restaurant, Pelicanos, serves Fusion cuisine and is open for lunch and dinner. With 3 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site gym and outdoor tennis court. 6781 square feet (630 square metres) of event facilities include a meeting room and conference space, and other business amenities include a 24-hour business centre and coworking space. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a hot tub. There's also free valet parking, along with the convenience of car rentals on site. .Places within a short walk of this 4.5-property class Downtown Playa del Carmen property include Mamitas Beach and Playa del Carmen Maritime Terminal is within 20 minutes.

What's nearby

Quinta Avenida - 2 min walk - 0.2 km
Mamitas Beach - 3 min walk - 0.3 km
Playa del Carmen Main Beach - 5 min walk - 0.4 km
Playa del Carmen Maritime Terminal - 16 min walk - 1.4 km
Xcaret Eco Theme Park - 14 min drive - 10.5 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

‪Bloody Mary Food Drinks & Rock - ‬2 min walk
‪Lobby Bar - ‬1 min walk
‪Señor Frogs - ‬2 min walk
‪Los Aguachiles - ‬2 min walk
‪La Parrilla Playa - ‬3 min walk

About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Adults-only beachfront property with 3 outdoor pools

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as complimentary cabanas and sunloungers. At Hilton Playa del Carmen, an All-Inclusive Adult Only Resort, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a hot tub and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

524 guestrooms or units

4 levels

4 buildings

7 dining venues

3 bars by the pool

5 bars or lounges

6781 sq ft of conference space

630 sq. m of conference space

Built in 2005

Deli

Cabanas on the beach (free)

Beach lounge chairs

Towels for the beach

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Business centre (24 hours)

Conference space

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Newspapers in lobby (free)

Television in lobby

On-site shopping

Bellhop

Lift

Smoking in designated areas

Water dispenser

Coffee shop

Swim-up bar

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers 524 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. This accommodation has separate sitting areas and is furnished with single sofa beds. Pillowtop beds feature down duvets and premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead and a hydromassage showerhead, designer toiletries, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and free newspapers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Innan has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property

This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Spanish

Similar properties

Pool
All-inclusive
Spa
Free WiFi

includes taxes & fees

1 May - 2 May

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site
Free valet parking on site
Wheelchair-accessible parking and van parking available

Food and drink

3 poolside bars
5 bars/lounges
7 restaurants
A coffee shop/cafe
A swim-up bar
Snack bar/deli

Restaurants on site

Asiana
Kalamata
Pelicanos
Rincón Mexicano
Spice

Things to do

3 outdoor pools
Arcade/game room
Bicycle storage
Billiards/pool table
Concerts/live shows
Evening entertainment
Fitness classes
Full-service spa
Games
Gym
Hot tub
Outdoor tennis court
Pilates classes
Sauna
Shopping
Steam room
Table tennis
TV in common areas
Yoga classes

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

24-hour business centre
6,781 square feet of conference space
Computer station
Coworking space
Meeting room

Outdoors

Beach loungers
Beach towels
Free beach cabanas
Garden
On the beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

10 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
In-room massages
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Grab bar in shower
Grab bar near toilet
Lift
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

Room amenities

Bedroom

Blackout drapes
Down comforter
Free rollaway/extra bed
Pillowtop mattress
Premium bedding
Single sofa bed

Bathroom

Bathtub or shower
Designer toiletries
Hair dryer
Hydromassage showerhead
Private bathroom
Towels provided

Entertainment

55-inch LED TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Ceiling fan
Cleaning products are eco-friendly
Desk
Desk chair
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free daily newspapers
Free local calls
Iron/ironing board
Laptop workspace
Laptop-compatible safe
LED lighting
Phone
Recycling
Separate sitting area
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Free rollaway/extra beds!

Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

On-site parties or group events are strictly prohibited

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. On-site parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Playa Carmen

Playa Carmen All Inclusive

Playa Carmen Resort

Royal Playa Carmen

Royal Playa Carmen All Inclusive Spa & Resort

Royal Playa Carmen Spa

Royal Playa Carmen All Inclusive Spa Resort

Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen

Hilton Playa Carmen Adults-Only All-Inclusive

Hilton Carmen AdultsOnly Incl

Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen

The Royal Playa del Carmen All Inclusive Spa Resort

Hilton Playa Carmen All-Inclusive Adult Resort

Hilton Playa Carmen All-Inclusive Adult Playa del Carmen

Hilton Playa Carmen All-Inclusive Adult

Hilton Playa Del Carmen An Adults Only All Inclusive

The Royal Del Carmen Inclusive

Frequently asked questions

What is the cancellation policy at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

As of 15 Apr 2025, prices found for a 1-night stay for 2 adults at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort on 12 May 2025 start from AU$648.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Yep, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort has a free self car park and free valet parking.

Are there any beaches close to Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Yep, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is a short 5-minute walk from Playa del Carmen Main Beach. Fun beach activities include parasailing and swimming. You can also find boat tours.

Is there a spa on site at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Yep, Innan is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort have a pool?

Yep, and guests love it! Hilton Playa del Carmen, an All-Inclusive Adult Only Resort has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort features 3 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, hydromassage showerheads and pillowtop beds.

What makes Hilton Playa del Carmen, an All-Inclusive Adult Only Resort a romantic place to stay?

1 hot tub and couples spa treatments, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort.

Is Hilton Playa del Carmen, an All-Inclusive Adult Only Resort family-friendly?

No, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is an adults-only property.

Are there hot tubs in the rooms at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

No, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Relax with a coldie at the 3 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves Fusion cuisine.

What time are check-in & check-out at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

No, only service animals are allowed.

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort Reviews

8.8

Excellent

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

8/10 Good

David, Menomonee Falls

Travelled with partner

13 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We have stayed here many times; since it was known as The Royal. The staff and the location are beyond compare. The property is always clean and the food is better than most all-inclusive properties. However, they have now blocked off the front entrance to any and all pedestrians. With Fifth Avenue only a 5 minute walk away, this forces all guests to navigate the steep driveway, or the broken sidewalk on first avenue if you want to go shopping on Fifth Avenue (which is one of the main reasons people stay here). Also, since Hilton took over, it’s easy to see that updates are few and far between. A fresh paint job in the main lobby would be a good place to start.

Stayed 9 nights in Jan 2025

6/10 Okay

Tina

12 Jan 2025

Liked: Cleanliness

Disliked: Staff & service

Stayed 4 nights in Jan 2025

6/10 Okay

Feliche

Travelled with family

11 Jan 2025

Liked: Staff & service, amenities

Disliked: Cleanliness

First time booking an all inclusive and didn’t realize so many corners would be cut on food and beverage. Most of the food was stale, and the drinks were not good unless you get bottle service; even then the mixers tasted off. We had two rooms that were nicely appointed and spacious, but at any given time one of them smelled damp or like sewage. The pool scene is spring break, lots of drink till you drop at this “destination wedding” venue. This was not a good vacation and we likely won’t be back. Have to say, all of the staff were great; friendly, kind and helpful where they could be.

Stayed 7 nights in Jan 2025

10/10 Excellent

Abdallah Ahmad

10 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I had an amazing stay at Hilton Playa del Carmen! The staff were outstanding—kind, attentive, and always ensuring I was happy. I felt incredibly secure when I forgot my wallet in the room safe, and they promptly called to let me know it was in Lost and Found. Special thanks to Priscilla for her warm welcome, and Samantha, the day manager, for going above and beyond to make my stay perfect, even arranging a room change to enhance my vacation. Also, a big shoutout to Hilda, Marisa, and Karen at Aromas Café, as well as the hardworking and kind buffet staff. Thank you for an unforgettable experience!

Stayed 4 nights in Jan 2025

10/10 Excellent

Alexa

8 Jan 2025

Stayed 4 nights in Dec 2024

8/10 Good

Don

7 Jan 2025

Stayed 10 nights in Dec 2024

10/10 Excellent

Sonia

Travelled with family

6 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Todo espectacular super recomendado volvería hospedarme

Stayed 3 nights in Nov 2024

10/10 Excellent

Nelson

5 Jan 2025

Stayed 1 night in Dec 2024

10/10 Excellent

Wenyi

Travelled with partner

4 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Buffet was smaller, but surprisingly really good. According to reviews, the Asian restaurant was good but the Mexican places not so good. I found the exact opposite. Don’t order the catch of the day from the sit down places! Dry dry dry! Had a very relaxing time. Recommend the pool view rooms

Stayed 3 nights in Dec 2024

10/10 Excellent

Jorge

3 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Dec 2024

10/10 Excellent

Javier

3 Jan 2025

Stayed 1 night in Dec 2024

10/10 Excellent

Clarice

Travelled with partner

3 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel was perfect. The facilities and food/drinks were incredible! The entertainment team especially stood out - Deborah was super engaging and I loved doing the activities she led! Fantastic stay, thank you!

Stayed 10 nights in Dec 2024

10/10 Excellent

Nelson

3 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great

Stayed 2 nights in Dec 2024

6/10 Okay

Shawn

Travelled with family, Travelled with group

2 Jan 2025

Liked: Staff & service

Disliked: Property conditions & facilities

Staff excellent. But, overall property is dates and needs serious updates for the price. Also, adults only and no alcohol past 11pm was a strange rule.

Stayed 6 nights in Dec 2024

2/10 Terrible

Ali

2 Jan 2025

Stayed 7 nights in Dec 2024

10/10 Excellent

Chelsea

Travelled with partner

1 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A lovely stay all around!

Stayed 6 nights in Dec 2024

10/10 Excellent

Juan Manuel, Garland

30 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Service

Stayed 6 nights in Dec 2024

2/10 Terrible

Shariq

Travelled with partner

30 Dec 2024

Disliked: Staff & service, amenities, property conditions & facilities

We had brown water coming out of our sink and everything was quite outdated and dirty. Food options were not good at all, almost everything at the buffet was cold, hard and dry. We definitely expected more out of the Hilton considering that is the hotel chain that we choose to stay at in other places as well. We found the employees here to be very tip driven. If you aren’t giving as much as others, they have an attitude with you. We had a waiter who took others before us even though we were in line first. They showed some rudeness and apathy which is horrible on their end because we did pay for our meals and we did tip, that being as much as we could. There was also some racism at play here given we were the only Indian couple at the resort so we felt extremely targeted by the employees here. Definitely will not be coming back.

Stayed 5 nights in Dec 2024

10/10 Excellent

Jonathan

29 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Dec 2024

10/10 Excellent

Valerie, Hamilton City

Travelled with partner

29 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great area, great property and even better staff friendliness. I continue to go to this location because it never disappoints. Everyone is super helpful and friendly- Miguel Arcos remembered our drinks, was very helpful with activities and very knowledgeable about all the hotel activities and restaurants available at the hotel.

Stayed 6 nights in Dec 2024

2/10 Terrible

Ermenia

Travelled with family, Travelled with group

28 Dec 2024

Disliked: Staff & service

The resort from office treats people who book with a third party, such as Expedia, like they are an inconvenience and second rate. They give you a different colored wrist band so everyone knows you don’t get the same “perks”… service. When I arrived, I tried to arrange travel back to the airport and they told me I could not get their service I had to talk to my travel agent. I was also not able to book with the third party services for excursions on site, I had to have those who I traveled with book it. We were definitely treated differently than the other two parties with us who booked direct. Upon departure there was noone willing to assist me even though I had booked my cab. I was not allowed in the cab without a special slip but could not get decent help. Fortunately when I insisted I was getting in the cab the valet gentleman walked me in to get checked out and the guy who refused me lied and said he was assisting another guest and could help me now once the baker spoke to him in Spanish. I checked out two days early and will never go back. PS beach access is very limited. I don’t recommend anyone book with a third party stay here and also there are nicer resorts with better beach access and restaurants than this one that may be more accommodating to third parties. They also denied me Hilton honors points.

Stayed 6 nights in Nov 2024

8/10 Good

Tami

28 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Dec 2024

10/10 Excellent

Brittany

Travelled with partner

27 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

There is so much positive I want to say about our stay at the Hilton Playa del Carmen. From the moment we arrived to the moment we got in the shuttle to leave. Thank you all the hospitable staff I cannot remember the name of all: Alejandro at the pool, Ruben at Pelicanos, Yolanda and Aldo at M. Patrona. Lili and Fernando for the pictures. The lifeguard to cleaned up the scrape/cut I got on my leg when I slipped by the pool. Thank you to the whole entertainment team! Water aerobics, water spin— the FOAM party was the best!!! The gym was clean and well organized probably the best workouts I’ve gotten all year! Thank you to the caballeros at La Mejorada bar! Thank you to the senoritas at Aromas cafe- always smiling and always welcoming. Thank you to Lili for being our housekeeper when we needed a little cleaning up. Thank you to the guys at the bar at Kalamata who were always checking on our drinks by the pool. I’ve been to Playa before and stayed somewhere else. I’m in love with the city and now I’m in love with this resort. We were never ignored, always well cared for. The food was delicious!! We loved it so much we plan to return around the same time next year and hopefully extend the stay. Thank you HILTON!

Stayed 7 nights in Dec 2024

6/10 Okay

Matthew

27 Dec 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Stayed 6 nights in Dec 2024

10/10 Excellent

Katarzyna

26 Dec 2024

Stayed 7 nights in Nov 2024

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Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

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