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Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel

3.5 star property
Suburban Louisville hotel in Fairgrounds with free parking
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel

In-room safe, desk, blackout curtains, iron/ironing board
Point of interest
Point of interest
Restaurant
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Free airport shuttle
    Free airport shuttle
  • Parking available
    Parking available
  • Bar
    Bar
  • Gym
    Gym
  • Housekeeping
    Housekeeping
The price is AU$155
includes taxes & fees
20 Dec - 21 Dec

Explore the area

Map
830 Phillips Lane, Louisville, KY, 40209
  • Kentucky Kingdom
    6 min walk
  • Freedom Hall
    10 min walk
  • Kentucky Exposition Center
    11 min walk
  • Louisville, KY (SDF-Louisville Intl.)
    2 min drive

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
Shower/bath combination
  • 32 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Accessible Bathtub (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Queen Beds, Accessible Bathtub (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible Bathtub (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Conference Floor)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed (Conference Floor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony

Room amenity

Standard Room, 2 Queen Beds, Balcony

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Accessible (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed, Accessible (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Room amenity

Standard Room, 1 King Bed, Accessible (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Roll-in Shower (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed, Roll-in Shower (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Roll-in Shower (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Room amenity

Junior Suite, 1 King Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Room amenity

Standard Room, 1 Queen Bed, Accessible (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Communications)

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed, Accessible (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 41 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Queen Beds

Room amenity

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed - double
Blackout curtains
Shower/bath combination
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed (Presidential)

Junior Suite, 1 King Bed (Presidential)

Junior Suite, 1 King Bed (Presidential)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Premium Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

Similar properties

Exterior
Holiday Inn Louisville Airport - Fair/Expo, an IHG Hotel
Pool
Free airport shuttle
Free WiFi
Restaurant
4.0 out of 5, Very good, (684)
The price is AU$275
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Holiday Inn Louisville Airport - Fair/Expo, an IHG Hotel

About the area

Louisville

At Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel you'll be within just a 15-minute stroll of popular places like Kentucky Kingdom and Kentucky Exposition Center. Highlights at this hotel include a restaurant, free self-parking and a free airport shuttle. .The hotel's own lounge bar is a nice place to enjoy a drink. 49000 square feet (4552 square metres) of event facilities include 22 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. There's also the convenience of extended parking. .Attractions within a 10-minute drive of this 3.5-property class Fairgrounds hotel include University of Louisville and Churchill Downs.

What's nearby

  • Kentucky Kingdom - 6 min walk - 0.6 km
  • Freedom Hall - 10 min walk - 0.8 km
  • Kentucky Exposition Center - 11 min walk - 1.0 km
  • University of Louisville - 3 min drive - 2.9 km
  • Churchill Downs - 5 min drive - 4.2 km

Getting around

  • Louisville International Airport (SDF) - 2 min drive

Restaurants

  • ‪Starbucks - ‬5 min drive
  • ‪McDonald's - ‬13 min walk
  • ‪Starbucks - ‬3 min drive
  • ‪Cracker Barrel - ‬3 min drive
  • ‪Chili's Grill & Bar - ‬3 min drive

About this property

Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel

Suburban Louisville hotel in Fairgrounds with free parking
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 22 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 49000 square feet (4552 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and a vending machine are also featured at the business-friendly Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel. A roundtrip airport shuttle is free (available 24 hours). Limited free parking is available on a first-come, first-served basis.

  • 588 guestrooms or units
  • 8 levels
  • Conference rooms
  • 49000 sq ft of conference space
  • 4552 sq. m of conference space
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Bar or lounge
  • Coffee shop
  • Dining venue
Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel offers 588 air-conditioned accommodations with MP3 docking stations and a safe. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Louisville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Uncovered extended parking on site (surcharge)
  • Limited on-site parking (max 2 spaces per unit)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Free cot
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • 49,000 square feet of conference space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Portable shower seat
  • Vibrating pillow alarm
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per night (maximum USD 225 per stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per night (maximum USD225 per stay)
  • Service animals are exempt from fees
  • An in-room refrigerator is available for an additional fee
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Expo
Crowne Plaza Expo Hotel
Crowne Plaza Expo Hotel Louisville Airport Center
Crowne Plaza Louisville Airport Expo Center
Crowne Plaza Louisville Airport Expo Center Hotel
Crowne Plaza Expo Center Hotel
Crowne Plaza Expo Center

Frequently asked questions

What is the cancellation policy at Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel?

Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel on 20 Dec 2024 start from AU$154.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel?

Yep, Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel has a free self car park and free RV/bus/truck parking. Onsite parking is limited (max 2 spaces per unit).

Is Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel family-friendly?

You bet! With amenities such as a deli and a free airport shuttle, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel is a hit with families.

Is there a free airport shuttle available at Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel?

Check-in begins at 3 PM. Check-out time is 11 AM.

Crowne Plaza Louisville Airport Expo Ctr, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 126 out of 201 reviews" "
Rating 8 - Good. 31 out of 201 reviews" "
Rating 6 - Okay. 25 out of 201 reviews" "
Rating 4 - Poor. 8 out of 201 reviews" "
Rating 2 - Terrible. 11 out of 201 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Marion

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Night staff wasn’t good. During early morning checkout there were 10 or so patrons dealing with a woman who obviously didn’t want to be there behind the desk. I listened to her dismiss the two customers in front of me and she was incredibly unhelpful with me
Stayed 1 night in Aug 2024

10/10 Excellent

Liudmila

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You get a super clean and modern room for a half of the price. Plus a very decent breakfast.
Stayed 1 night in Aug 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
No hot water
Stayed 1 night in Aug 2024

10/10 Excellent

Simmone

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This is a very nice and clean hotel. The front desk staff are friendly and courteous. I would definitely recommend and I would stay here again.
Stayed 1 night in Aug 2024

6/10 Okay

SHAWN

Stayed 1 night in Aug 2024

6/10 Okay

Heather, Roscoe

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for the KY State Fair! Great place to stay!
Stayed 1 night in Aug 2024

10/10 Excellent

Natasha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that the hotel smelled so good and clean and the bed was amazing!!!
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

The motel has been completely renovated. It looks great. Friendly staff throughout the motel.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Christina, Indianapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint I have is that, housekeeping came this morning ( our day of check out) so instead of knocking before entering. She ( I say SHE because she didnt say her name) entered my room with her key. I feel like she should have knocked to make sure no one was in the room. Was too happy with that. Other than that. My/our stay was awesome. Oh n im not happy about the swimming pool not being available any longer. That was a bummer.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kieshon

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient, clean and the staff was great!
Stayed 2 nights in Aug 2024

6/10 Okay

Josie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Only complaint is the customer service
I was charged double for my room. Booked through hotels.com and instead of the 100.00 deposit I was charged the whole amount of the room. I asked why I was being charged again the lady told me it’s the deposit. The sign at check in shows $100.00. When I asked at check out the lady working the desk was not pleasant. I understand it was early in the AM however I just asked a question she proceeded to tell me she couldn’t give me the receipt because it was a third party pay. Well why was I charged again for the room.. tried reaching out to someone about this issue and literally ignored. Customer service needs some work.
Stayed 1 night in Aug 2024

8/10 Good

Sabrina

Stayed 1 night in Aug 2024

10/10 Excellent

Rick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Carole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds clean beautiful hotel
Stayed 5 nights in Jul 2024

2/10 Terrible

Patricia

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Definitely one of the worst experiences we have had traveling. Check-in was a nightmare because the clerk could barely speak intelligible English. She had to repeat everything several times for us to understand her. We called twice in advance to see if the hotel had parking for car trailers and we were told that there was definitely parking on the premises. This was reitterated twice on different days to different members of our party. Upon arrival there was no trailer parking available. I asked to be close to the elevator and was told that my room was seven doors from it. It was 20 doors away and I have mobilty problems. There was NO ice on our floor. There was no ice on the floor above us. We were told to go to yet another floor for ice. The AC was not working properly in our room and the room was 76 to 78 degrees every day. It would cool down to 73 overnight. I had to go buy a fan. And so did others, as we saw people on the elevator carrying box fans! Then there is the bed sheet situation.NO fitted sheets on the beds. One piece of sheeting that was too small to tuck in anywhere. It laid flat on top of the mattress. Every morning we awoke on a bare mattress with who knows what germs on it. Not one decent night's sleep due to this, as we fought the sheets all night long! The $22 breakfast bar was ice cold and mainly unedible. The biscuits could break a hole in a wall.This was an atrocious stay and you can bet that we will not be back. We were given $100 credit at checkout.
Stayed 4 nights in Jul 2024

4/10 Poor

RonNeisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No Indoor Pool
I booked this hotel in hopes of one last swim trip with my kids. No where on the website did it state the pool would be closed! Very disappointing especially since it was too late to cancel and get a refund! The new bedding is not so comfortable. Felt like a basket weave blanket.
Stayed 1 night in Aug 2024

10/10 Excellent

Judy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY CONVENIENT, FRIENDLY STAFF, QUIET, VERY NICE ROOMY ROOMS. WE WILL BE STAYING AGAIN NEXT YEAR.
Stayed 3 nights in Aug 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very close to Car Show.
Stayed 3 nights in Aug 2024

10/10 Excellent

Tommy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that they was taking out the pool to nice of a hotel for no pool
Stayed 3 nights in Aug 2024

8/10 Good

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC was a little noisy. No alarm clock. Overall everything was good.
Stayed 2 nights in Aug 2024