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Marsden Viaduct Hotel

4.0 star property
Bayside Auckland hotel in Auckland Central Business District with spa services
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Marsden Viaduct Hotel

Deluxe King Room with Marina View | View from room
View from property
Premium bedding, down duvets, pillow-top beds, in-room safe
Deluxe King Room with Marina View
Junior King Suite Balcony, Pool View | City view

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Housekeeping
  • Breakfast available
  • 24/7 front desk
  • Spa
  • Parking available
The price is AU$193
includes taxes & fees
7 Jan - 8 Jan 2025

Explore the area

Map
21 Viaduct Harbour Ave, Auckland, Auckland, 1010
  • Sky Tower
    10 min walk
  • Sabrage Bar
    1 min walk
  • Gaunt Street Tram Stop
    1 min walk
  • Auckland (AKL-Auckland Intl.)
    29 min drive

Room options

View all photos for Superior Room, Non Smoking, City View

Superior Room, Non Smoking, City View

Superior Room, Non Smoking, City View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Smart TV
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room, Non Smoking, Bathtub

Deluxe King Room, Non Smoking, Bathtub

Deluxe King Room, Non Smoking, Bathtub

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Smart TV
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room with Marina View

Deluxe King Room with Marina View

Deluxe King Room with Marina View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
Smart TV
  • 42 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room with Balcony, 1 King Bed, Courtyard View

Deluxe Room with Balcony, 1 King Bed, Courtyard View

Deluxe Room with Balcony, 1 King Bed, Courtyard View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior King Suite Balcony, Pool View

Junior King Suite Balcony, Pool View | Living area

Junior King Suite Balcony, Pool View

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hotel Grand Chancellor Auckland

Free WiFi
Restaurant
Air conditioning
Gym
4.7 out of 5, Exceptional, (136)
The price is AU$146
for 1 room
includes taxes & fees
14 Jan - 15 Jan
Hotel Grand Chancellor Auckland

About the area

Auckland

Marsden Viaduct Hotel places you in the centre of Auckland, within just a 15-minute stroll of Sky Tower and Auckland Ferry Terminal. Highlights at this hotel include a restaurant, a bar/lounge and a Turkish bath/hammam. .A relaxing day at Sofitel SPA can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and Ayurvedic treatments. The fine-dining restaurant, LA' Maree- on site, serves local and international cuisine and is open for breakfast, brunch, lunch and dinner. Grape and Olive- Onsite is the hotel's own bar. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and microwave in a common area. Full breakfast is available daily between 7:00 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 4-property class Auckland Central Business District hotel include Spark Arena and Auckland Domain.

What's nearby

  • Sky Tower - 10 min walk
  • SkyCity Casino - 10 min walk
  • Auckland Ferry Terminal - 14 min walk
  • Spark Arena - 4 min drive
  • Eden Park - 8 min drive

Getting around

  • Gaunt Street Tram Stop - 1 min walk
  • Auckland Britomart Station - 14 min walk
  • Auckland (AKL-Auckland Intl.) - 29 min drive

Restaurants

  • ‪Hello Mister - ‬6 min walk
  • ‪The Brewers Co-Operative - ‬8 min walk
  • ‪Tuckshop - ‬3 min walk
  • ‪Williams Eatery - ‬6 min walk
  • ‪Grand Harbour Chinese Restaurant - ‬4 min walk

About this property

Marsden Viaduct Hotel

Bayside Auckland hotel in Auckland Central Business District with spa services
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An area shuttle within 500 metres and an airport shuttle (available 24 hours) are available for a fee. Spa services, a vending machine, and multilingual staff are also featured at the business-friendly Marsden Viaduct Hotel. The hotel can provide concierge services and limo/town car service. Limited parking is available for a fee and is offered on a first-come, first-served basis. You'll have access to the indoor pool and health club at a partner property. A complete renovation of Marsden Viaduct Hotel was completed in September 2023.

This 4-star Auckland hotel is smoke free.

  • 80 guestrooms or units
  • 6 levels
  • 2 buildings
  • Built in 2012
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Marsden Viaduct Hotel offers 80 accommodations with DVD players and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. 50-inch Smart televisions come with premium digital channels, Netflix and smart speakers. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

Languages

English, Filipino, Hindi, Norwegian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour offsite parking (NZD 50 per night)
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 500 metres
  • Train station pick-up shuttle (surcharge) from 6:00 AM to 11:30 PM
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Secured, covered parking on site (NZD 45 per night)
  • Limited on-site parking (max 10 spaces per unit)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: NZD 35 to 52 for adults and NZD 15 to 52 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • French Press Cafe- Onsite
  • Grape and Olive- Onsite
  • LA' Maree- on site

Things to do

  • Bicycle storage
  • Books
  • Indoor pool (guest access)
  • Stereo
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Cot (surcharge)
  • DVD player
  • Grocery/convenience store
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Dock
  • On the bay
  • Outdoor furniture

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Area rugs in public areas
  • Hand-held showerhead
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste

Entertainment

  • 50-inch smart TV with premium digital channels
  • DVD player
  • Netflix
  • Smart speaker
  • Streaming services

Food and drink

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Free bottled water
  • Freezer
  • Meal delivery service
  • Mini-fridge
  • Paper towels
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the ferry terminal, airport, train station and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3.10 per cent for credit card payments
The check-in location differs from the property location; go to: [21 Viaduct Harbour Avenue AKL (Same building as Sofitel Viaduct)]
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of NZD 0.00 at checkout

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 100 per night.
  • Cots (infant beds) are available for NZD 20.00 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 250 per accommodation, per stay
  • Breakage deposit: NZD 250 per stay
  • A damage deposit of NZD 250 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately NZD 35 to 52 for adults and NZD 15 to 52 for children
  • Airport shuttle fee: NZD 50 per person (one-way)
  • Airport shuttle fee per child: NZD 25 (one-way), (from 4 to 12 years old)
  • Covered self-parking fee: NZD 45 per night
  • Nearby parking fee: NZD 50 per night(328 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: NZD 20.00 per night
  • Rollaway bed fee: NZD 100 per night
  • Pool fee: NZD 25 per day
  • Spa fee: NZD 25 per day
  • Towels fee: NZD 0 (or guests may bring their own)
  • Credit card charges are subject to a surcharge of 3.10 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds and on-site parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, window guards and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve rollaway/extra beds and on-site parking. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products. Long-term renters welcome.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 9429049065527

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Marsden Viaduct Hotel Hotel
Marsden Viaduct Hotel Auckland
Marsden Viaduct Hotel Hotel Auckland
Marsden Viaduct Hotel Same building as Sofitel Viaduct

Frequently asked questions

What is the cancellation policy at Marsden Viaduct Hotel?

Marsden Viaduct Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Marsden Viaduct Hotel?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at Marsden Viaduct Hotel on 7 Jan 2025 start from AU$192.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Marsden Viaduct Hotel?

Yep, Marsden Viaduct Hotel has a secured covered self car park for NZD 45 per night. Onsite parking is limited (max 10 spaces per unit).

Are there any beaches close to Marsden Viaduct Hotel?

The closest beach to Marsden Viaduct Hotel is Takapuna Beach (6.5 km).

Is there a spa on site at Marsden Viaduct Hotel?

There's no onsite spa, but this property does offer services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

What makes Marsden Viaduct Hotel a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Marsden Viaduct Hotel.

Is Marsden Viaduct Hotel family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, as well as cots/infant beds in the guestrooms, it's no surprise that Marsden Viaduct Hotel is a hit with families.

Are there hot tubs in the rooms at Marsden Viaduct Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Marsden Viaduct Hotel serve breakfast?

Yeah, full breakfast is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Marsden Viaduct Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Marsden Viaduct Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Marsden Viaduct Hotel?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Marsden Viaduct Hotel?

No, only service animals are allowed.

Marsden Viaduct Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 148 out of 284 reviews" "
Rating 8 - Good. 75 out of 284 reviews" "
Rating 6 - Okay. 32 out of 284 reviews" "
Rating 4 - Poor. 18 out of 284 reviews" "
Rating 2 - Terrible. 11 out of 284 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Great views of harbour and very convenient TV in the room didn't connect at all
Stayed 1 night in Nov 2024

6/10 Okay

Gary

Travelled with family
Liked: Cleanliness, property conditions & facilities
Didnt like booking in and getting information from staff was ok when there but sometimes no-one arround.Also they said one of us smoked in the room and charged $250 CLEANING WHICH WE DID NOT DO AND THEY ARE VERY HARD TO TALK TOO AND REASON WITH.
Stayed 2 nights in Oct 2024

2/10 Terrible

Bruce

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not in good working order. For business person no internet access, tv wouldn't work as no wifi and the aircon never really got cold even after changing setting
Stayed 2 nights in Nov 2024

8/10 Good

Trish

Travelled with group
Liked: Cleanliness
Big clean room the only downsize getting hot water for a shower took a long while.
Stayed 1 night in Nov 2024

8/10 Good

Luigi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great location in the Viaduct Basin handy to the city and the waterfront restaurants and bars. The double glazing on the windows is a plus as this area can be noisy at night. Shut the ranch slider overlooking the peaceful water feature, and you can't hear a thing from outside. Staff are super friendly.
Stayed 1 night in Nov 2024

6/10 Okay

Sharon

Travelled with partner
Disliked: Cleanliness, staff & service
Lift wasn’t working, Bathroom could have been cleaner, no fan in bathroom & toilet didn’t flush properly also T.V wouldn’t work. Great location & view.
Stayed 2 nights in Nov 2024

6/10 Okay

Col

Curtains fell off their tracks. Blinds didn’t work properly. Couldn’t get the fridge to be cold. Aircon didn’t cool the room
Stayed 1 night in Oct 2024

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, willing to go the extra mile for guests.
Stayed 1 night in Sep 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Jeanette

Stayed 1 night in Aug 2024

4/10 Poor

Leesah

Stayed 2 nights in Aug 2024

10/10 Excellent

Tony

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, good size room and bathroom. Really enjoyed our stay.
Stayed 1 night in Aug 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious apartment - great water pressure and all facilities including large bath
Stayed 1 night in Aug 2024

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities
Great sized rooms. Comfortably appointed.
Stayed 2 nights in Aug 2024

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was great, super comfy and large. Check in was a bit odd. The access arrangement with the pool/gym wasn’t properly advertised.
Stayed 2 nights in Aug 2024

4/10 Poor

Leesah

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed for 2 nights, heating was broken in my allocated room the first night, I was given a small heater for the second night. Additional to this, the hot water in the shower was luke warm, and on a winters morning, its unacceptable. I reported this to reception, they were going to look into it, no offer to change room or anything. Same thing 2 nights in a row - only with a small electric heater.
Stayed 2 nights in Jul 2024

4/10 Poor

Leesah

Business traveller
Disliked: Cleanliness
VIP not received at all, stayed 2 nights again (every week I stay 2 nights) this week my room wasn’t cleaned. I called reception and was told they are only cleaning rooms every 4 days. I explained there is nothing in the room that outlines that or in the confirmation emails. I asked the receptionist to bring me some fresh towels, which she did, I showed her the card in the room that said leave the card on the bed for cleaning, and towels on the floor for changing. I did both those things. Neither was done while I was at work all day. Also the receptionist reponse of every 4 days is no where to be seen. I was also promised that since I stay every week the Manager would make contact with me, still no phone call or email.
Stayed 2 nights in Aug 2024

6/10 Okay

Paddy

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff member who welcomed us went above and beyond. Excellent service. The room itself seemed good to start with, but a couple of things really let the whole experience down. We arrived, checked in, settled into our room then left to do what we came to Auckland to do. When we got back, we went to have a shower... no hot water. Tried the bath... no hot water. The bath also wouldnt fill up as the pop up waste didnt seal. No hot water was absolutely rediculous. If it wasnt so late, i would have demanded it fixed or a new room. Highly disappointed
Stayed 1 night in Aug 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sized rooms - immaculately cleaned
Stayed 1 night in Aug 2024

8/10 Good

Indika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but extra fees not disclosed on hotels.com
It was good, but would’ve been nice to know ahead of time that the pool/spa/gym was an extra $25 fee per person - not disclosed on hotels.com website. This technically increases the cost near equivalent to the Sofitel it is attached to.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024