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The Magellan Sutera Resort

5.0 star property
Luxury resort on the beach, with outdoor pool

Photo gallery for The Magellan Sutera Resort

Outdoor pool, pool loungers
View from property
Exterior
Exterior
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Pool
  • On private beach
  • Parking included
  • Spa
The current price is AU$220
includes taxes & fees
28 Apr - 29 Apr

Explore the area

Map
1 Sutera Harbour Boulevard, Kota Kinabalu, Sabah, 88100
  • Sutera Harbour
    ‪9 min walk‬
  • Imago Shopping Mall
    ‪20 min walk‬
  • Suria Sabah Shopping Mall
    ‪5 min drive‬
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    ‪13 min drive‬

Room options

View all photos for Deluxe Sea View Twin

Minibar, in-room safe, desk, iron/ironing board

Deluxe Sea View Twin

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Ceiling fan
Hairdryer
Separate bath and shower
Bathrobes
Private bathroom
  • Sea view
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Garden View Twin

Deluxe Garden View Twin

Deluxe Garden View Twin

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Ceiling fan
Hairdryer
Separate bath and shower
Bathrobes
  • 44 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Magellan Club Sea View Twin

Minibar, in-room safe, desk, iron/ironing board

Magellan Club Sea View Twin

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Ceiling fan
Hairdryer
Separate bath and shower
Bathrobes
Private bathroom
  • Sea view
  • Sleeps 4
  • 2 Single Beds

View all photos for Magellan Club Marina View King

Minibar, in-room safe, desk, iron/ironing board

Magellan Club Marina View King

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
LCD TV
Ceiling fan
Hairdryer
Separate bath and shower
Bathrobes
  • 59 sq m
  • Marina view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Sea View King

Minibar, in-room safe, desk, iron/ironing board

Deluxe Sea View King

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Ceiling fan
Hairdryer
Separate bath and shower
Bathrobes
  • 44 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Magellan Club Sea View King

Minibar, in-room safe, desk, iron/ironing board

Magellan Club Sea View King

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Ceiling fan
Hairdryer
Separate bath and shower
Bathrobes
Private bathroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Magellan Club Suite King

Magellan Club Suite King

Magellan Club Suite King

Highlights

Separate sitting area
Air conditioning
Club Lounge
Free cots/infant beds
LCD TV
Separate bedroom
Ceiling fan
Hairdryer
  • 149 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Garden View King

Deluxe Garden View King

Deluxe Garden View King

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Ceiling fan
Hairdryer
Separate bath and shower
Bathrobes
  • 44 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Magellan Club Marina View Twin

Minibar, in-room safe, desk, iron/ironing board

Magellan Club Marina View Twin

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Ceiling fan
Hairdryer
Separate bath and shower
Bathrobes
Private bathroom
  • Marina view
  • Sleeps 4
  • 2 Single Beds

View all photos for Magellan Executive Suite King

Minibar, in-room safe, desk, iron/ironing board

Magellan Executive Suite King

Highlights

Separate sitting area
Air conditioning
Club Lounge
Free cots/infant beds
LCD TV
Separate bedroom
Ceiling fan
Hairdryer
  • 96 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Magellan Club Suite Twin

Magellan Club Suite Twin | Living area

Magellan Club Suite Twin

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Ceiling fan
Hairdryer
Separate bath and shower
Bathrobes
  • Sea view
  • Sleeps 4
  • 2 Single Beds

View all photos for Magellan Executive Suite Twin

Magellan Executive Suite Twin

Magellan Executive Suite Twin

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Ceiling fan
Hairdryer
Separate bath and shower
Bathrobes
  • Sea view
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Sea View King

Minibar, in-room safe, desk, iron/ironing board

Deluxe Sea View King

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Garden View King

Minibar, in-room safe, desk, iron/ironing board

Deluxe Garden View King

  • Sleeps 2
  • 1 King Bed

View all photos for Magellan Club Suite King

Minibar, in-room safe, desk, iron/ironing board

Magellan Club Suite King

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Sea View Twin

Minibar, in-room safe, desk, iron/ironing board

Deluxe Sea View Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Magellan Deluxe King Room With Garden View + Sutera Mantanani Deluxe Room

Minibar, in-room safe, desk, iron/ironing board

Magellan Deluxe King Room With Garden View + Sutera Mantanani Deluxe Room

  • Sleeps 2
  • 1 King Bed

View all photos for Magellan Club Marina View King

Minibar, in-room safe, desk, iron/ironing board

Magellan Club Marina View King

  • Sleeps 2
  • 1 King Bed

View all photos for Magellan Executive Suite King

Minibar, in-room safe, desk, iron/ironing board

Magellan Executive Suite King

  • Sleeps 2
  • 1 King Bed

View all photos for Magellan Club Marina View Twin

Minibar, in-room safe, desk, iron/ironing board

Magellan Club Marina View Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Presidential Suite

Minibar, in-room safe, desk, iron/ironing board

Presidential Suite

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

View all photos for Magellan Club Sea View King

Separate bathtub and shower, free toiletries, hair dryer, bathrobes

Magellan Club Sea View King

  • Sleeps 2
  • 1 King Bed

View all photos for Magellan Club Suite Twin

Minibar, in-room safe, desk, iron/ironing board

Magellan Club Suite Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Garden View Twin

Minibar, in-room safe, desk, iron/ironing board

Deluxe Garden View Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Magellan Club Sea View Twin

Minibar, in-room safe, desk, iron/ironing board

Magellan Club Sea View Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Magellan Executive Suite Twin

Minibar, in-room safe, desk, iron/ironing board

Magellan Executive Suite Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Magellan Deluxe King Room With Garden View + Sutera Mantanani Premium Chalet Sea View

Minibar, in-room safe, desk, iron/ironing board

Magellan Deluxe King Room With Garden View + Sutera Mantanani Premium Chalet Sea View

  • Sleeps 2
  • 1 King Bed

View all photos for Magellan Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet Sea View

Minibar, in-room safe, desk, iron/ironing board

Magellan Deluxe King Room With Sea View + Sutera Mantanani Premium Chalet Sea View

  • Sleeps 2
  • 1 King Bed

View all photos for Magellan Deluxe King Room With Sea View + Sutera Mantanani Deluxe Room

Minibar, in-room safe, desk, iron/ironing board

Magellan Deluxe King Room With Sea View + Sutera Mantanani Deluxe Room

  • Sleeps 2
  • 1 King Bed

View all photos for Magellan Deluxe Sea View King + Sutera Mantanani Premium Chalet

Minibar, in-room safe, desk, iron/ironing board

Magellan Deluxe Sea View King + Sutera Mantanani Premium Chalet

  • Sleeps 2
  • 1 King Bed

View all photos for Magellan Deluxe King Room With Garden View + Sutera Mantanani Premium Chalet

Minibar, in-room safe, desk, iron/ironing board

Magellan Deluxe King Room With Garden View + Sutera Mantanani Premium Chalet

  • Sleeps 2
  • 1 King Bed

View all photos for Magellan Club Premier Twin

Minibar, in-room safe, desk, iron/ironing board

Magellan Club Premier Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Magellan Club Premier Suite

Minibar, in-room safe, desk, iron/ironing board

Magellan Club Premier Suite

  • Sleeps 2
  • 1 King Bed

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About the area

Kota Kinabalu

You'll be connected to the convention centre at The Magellan Sutera Resort, and within just a 15-minute stroll of Sutera Harbour and Gleneagles Hospital. Highlights at this luxury resort include a full-service spa, a golf course and a private beach. .A day of pampering at Mandara Spa can include hot stone massages, aromatherapy and hydrotherapy along with access to the sauna and hot tub. Enjoy access to 3 outdoor tennis courts and 2 indoor tennis courts along with an outdoor swimming pool and a gym. Business travelers can take advantage of meeting rooms and a business centre. Plus you'll find free Wi-Fi in public areas, a hot tub and a sauna. Buffet breakfast is available daily between 6 AM and 10:30 AM. There's also free self parking, along with the convenience of a free shopping centre shuttle. .Attractions within a 10-minute drive of this 5-property class Downtown Kota Kinabalu resort include Imago Shopping Mall and Suria Sabah Shopping Mall.
View more Resorts in Kota KinabaluOpens in a new window

What's nearby

  • Sutera Harbour - 9 min walk - 0.8 km
  • Imago Shopping Mall - 20 min walk - 1.7 km
  • Suria Sabah Shopping Mall - 5 min drive - 4.0 km
  • Jesselton Point Ferry Terminal - 5 min drive - 4.2 km
  • Centre Point - 5 min drive - 3.4 km

Getting around

  • Tanjung Aru Station - 4 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 13 min drive

Restaurants

  • ‪Domino’s Pizza Riverson - ‬16 min walk
  • ‪Hello Stranger - ‬15 min walk
  • ‪Pacific Café - ‬10 min walk
  • ‪Kopi Ping Cafe - ‬15 min walk
  • ‪Cafe Boleh Restaurant - ‬5 min walk

About this property

The Magellan Sutera Resort

Luxury resort on the beach, with outdoor pool
Simply step outside to unwind on the resort's beach. You'll be playing in the surf in no time with a ride on the resort's beach shuttle (surcharge). Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Enjoy a summer holiday at The Magellan Sutera Resort, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa.

Public spaces have free WiFi. This luxury resort also offers an outdoor pool, a children's pool and outdoor tennis courts. Free self parking is available.

This 5-star Kota Kinabalu resort is smoke free.

  • 456 guestrooms or units
  • 5 levels
  • Conference rooms
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
The Magellan Sutera Resort offers 456 air-conditioned accommodations with minibars and a safe. LCD televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Mandara Spa has 12 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and manicures and pedicures. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open selected days.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Korean, Malay

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Beach shuttle (surcharge)
  • Free shopping centre shuttle
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: MYR 80 for adults and MYR 40 for children

Things to do

  • 2 indoor tennis courts
  • 3 outdoor tennis courts
  • Arcade/game room
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf course
  • Golf driving range
  • Gym
  • Hot tub
  • Outdoor pool
  • Playground
  • Racquetball/squash
  • Sauna
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests must present proof vaccination and of Low Risk status on the MySejahtera mobile app at check-in.
All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.
Guests booked in a "(Residence of Malaysia Only)" room type must present a Malaysia Resident ID/PR at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Magellan Sutera Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 11 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for MYR 180.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 80 for adults and from MYR 40 for children
  • Rollaway bed fee: MYR 180.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, debit cards and cash. Cashless payment methods are available for all transactions.

We should mention

  • One child aged 11 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Magellan Resort
Magellan Sutera
Magellan Sutera Kota Kinabalu
Magellan Sutera Resort
Magellan Sutera Resort Kota Kinabalu
Sutera Magellan
Sutera Magellan Resort
Sutera Resort
The Magellan Sutera
The Magellan Sutera Resort Resort
The Magellan Sutera Resort Kota Kinabalu
The Magellan Sutera Resort Resort Kota Kinabalu

Frequently asked questions

What is the cancellation policy at The Magellan Sutera Resort?

The Magellan Sutera Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Magellan Sutera Resort?

As of 25 Apr 2025, prices found for a 1-night stay for 2 adults at The Magellan Sutera Resort on 28 Apr 2025 start from AU$219.93, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Magellan Sutera Resort?

Yep, The Magellan Sutera Resort has a free self car park.

Are there any beaches close to The Magellan Sutera Resort?

The closest beach to The Magellan Sutera Resort is Pantai Pulau Mamutik (4.9 km).

Is there a spa on site at The Magellan Sutera Resort?

Yep, Mandara Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps and facials, as well as hot stone massages.

Does The Magellan Sutera Resort have a pool?

The Magellan Sutera Resort has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Does The Magellan Sutera Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at The Magellan Sutera Resort?

The Magellan Sutera Resort features a private beach, a full-service spa and an outdoor pool.

Is The Magellan Sutera Resort family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that The Magellan Sutera Resort is a hit with families.

Does The Magellan Sutera Resort serve breakfast?

Yep, buffet brekkie is on offer daily between 6 AM and 10:30 AM.

Is there a free airport shuttle available at The Magellan Sutera Resort?

No, The Magellan Sutera Resort does not offer an airport shuttle service.

What time are check-in & check-out at The Magellan Sutera Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Magellan Sutera Resort?

No, pets and service animals are not allowed.

The Magellan Sutera Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 489 out of 1000 reviews
Rating 8 - Good. 319 out of 1000 reviews
Rating 6 - Okay. 105 out of 1000 reviews
Rating 4 - Poor. 47 out of 1000 reviews
Rating 2 - Terrible. 40 out of 1000 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Stayed 2 nights in Jan 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Zainab

Liked: Cleanliness, property conditions & facilities, room comfort
Staff not really friendly
Stayed 1 night in Aug 2024

4/10 Poor

Amos

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great hotel but 1 of the worse receptionist i've met. Most were great just 1 of them which I think is not experienced. Would not go back again.
Stayed 2 nights in Sep 2024

2/10 Terrible

Ze

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet is highly unstable, you can barely complete a call before internet disconnected. It’s very tough for people work while travel
Stayed 1 night in Jun 2024

8/10 Good

Jihyun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family oriented resort! Close to the Imago mall but it’s not walking distance. You can grab and go to everywhere very easily. There was no hair dryer in the room so I had to ask for one. Breakfast buffet was very superb with various options from Malaysian food to Korean.
Stayed 4 nights in May 2024

6/10 Okay

Siu Wah Anthony

Stayed 5 nights in Mar 2024

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some furniture a little aged. Bathtub stopper doesn’t work. WiFi is the absolute worst of any 5star hotel I’ve ever been in. Keeps kicking u out every time you closed the phone. Have to relog in EVERY time you turn on the phone. Cell signals sucks so u are reliant on the wifi. But overall great value for such a large oceanfront suite. Location cannot be beat. Amenity is awesome and views are great.
Stayed 1 night in Feb 2024

10/10 Excellent

Ronald

Travelled with family
Liked: Staff & service, amenities
Just back from 2 weeks there. Overall pretty good, but some areas are tired. Some rooms have been refreshed but ours wasn’t one of them. Pool area needs more beds. Breakfast a little repetitive. Bar music needs more variety. Same cd every day for many days. Lounge music in evenings tooooo loud. Being a bit picky now.😄 Overall very good value.
Stayed 13 nights in Jan 2024

8/10 Good

Maksim

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Pg Hj Mohd Noor Mashadi Bin Pg Hj

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
I found water leak from the bathroom to our bed area. #6217
Stayed 2 nights in Dec 2023

4/10 Poor

Masaki

Stayed 2 nights in Dec 2023

8/10 Good

rebecca

Stayed 2 nights in Dec 2023

8/10 Good

Rajapillai

Travelled with partner
Liked: Cleanliness, amenities
Magellan Club breakfast and high tea
Stayed 3 nights in Nov 2023

8/10 Good

Zarina

Stayed 6 nights in Aug 2023

8/10 Good

Siswati

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was delicious and wide choice The children love sandcastles building by the sea Double bed was clean and spacious
Stayed 1 night in May 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Check in at reception was easy and trouble free. Rooms are clean and fantastic views of the sea but the hotel is showing it's age with rooms' decor old and tired, and loose decking on balconies and in public areas. We especially booked this hotel as it had so many dining venues and bars, but upon arriving and settling in learned that 2 of the restaurants had closed and the swim up bar closed during covid and have not been reopened. Their website should have been updated with this information as it leaves zero beverage service around the pool. They have a fantastic Sunset Bar/lounge which was could be used the first 3 nights we were there with gorgeous views of the sun setting over islands and the sea, it rained once and all the cushions were removed from the furniture and were not returned for the rest of our 11 night stay, not 5star service and disappointing to say the least. Food service was good and staff friendly but clearly need more training in the drinks service area which was virtually non existant, always had to chase someone to get a drink. Around the pool and Sunset Bar, again, had to repeatedly chase a server and on most occasions go up to the small bar, order and pay as they would not run a tab, and drinks would then be delivered. We tried the swim up bar at the sister resort, Pacific Sutera, and although there were only 2 couples sat there we still had to wave down the 5 staff there to get a drink, again much training is needed. Lovely resort, not 5 star though
Stayed 5 nights in Apr 2023

8/10 Good

Emanuel Pavel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

KUNLING

Stayed 3 nights in Mar 2023

10/10 Excellent

LEE

Stayed 2 nights in Jan 2023

10/10 Excellent

Uzir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

2/10 Terrible

WING NGA

Stayed 2 nights in Dec 2022

6/10 Okay

Verified traveller

Travelled with family
Stayed 3 nights in Dec 2022

2/10 Terrible

carl-johan

Travelled with family
Disliked: Staff & service, property conditions & facilities

Avoid! Stay at Shangri-La rasa ria instead

Hotels.com let us book a room that was not even available at the hotel. Hotels.com indicated a charge per night that was almost double the actual rate at the hotel. Hotel service terrible
Stayed 4 nights in Dec 2022

2/10 Terrible

Amy

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Poor, outdated property. No hot water. When complained, manager and staff told me that they’re at full capacity so the hot water can’t reach my room. Does that even make sense?!?! If your hotel can’t provide facilities to a full capacity, then don’t sell that many rooms and take money from people. They were also not honest and up front about it at check in.